--- description: Review of UniTalk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UniTalk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/1714/business-phone-service/software) > [UniTalk](/software/361918/unitalk) # UniTalk Canonical: https://www.softwareadvice.ie/software/361918/unitalk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/361918/unitalk?page=2) > UniTalk is a cloud-based phone system catering to businesses seeking an IP-based telephony solution to streamline communication workflows. UniTalk provides SIP trunking to connect VoIP systems to the public phone network. It includes IVR and call-tracking features to help users manage inbound calls. UniTalk enables SMS messaging for text notifications. An application programming interface (API) allows users to integrate UniTalk with other business systems. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UniTalk ## Commercial Context - **Starting Price**: US$35.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Currency: USD, EUR, PLN, UAH, etc. - **Target Audience**: 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Polish, Russian, Ukrainian - **Available Countries**: Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland and 27 more ## Features - API - Activity Tracking - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling ## Integrations (7 total) - Creatio CRM - Google Chrome - Odoo - Pipedrive - Uspacy - Zoho CRM - monday.com ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software) ## Alternatives 1. 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The developers promised to add them soon. There are a lot of settings in the member's area and it is difficult to deal with them independently. I had to contact technical support. > > Thanks to UniTalk services we solved many problems for our business. Instead of a large number of phone numbers we started to use multichannel phone numbers from UniTalk. Automatic distribution of incoming phone calls helped to increase managers' work efficiency. Thanks to the integration, a lead is automatically created for each phone call in the CRM - it's very convenient. After implementing the virtual PBX we have reduced costs and increased efficiency. ----- ### "Our review about work with UniTalk" — 5.0/5 > **Valeriia** | *8 February 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like working with UniTalk. They have modern products, a customer-oriented approach, affordable prices, and good technical support. We plan to use their other services as well. > > **Cons**: Without the help of technical support, it is difficult to understand the settings of your personal account, you need to devote additional time. However, if you contact UniTalk technical support, they will quickly answer all your questions. > > To determine our future business strategy, we needed to test several hypotheses. It would be expensive to hire additional employees for this purpose, and we couldn't involve our own staff either, otherwise we would have to free them from their current tasks. UniTalk offered us to connect the Voice Robot service for this purpose. Thus, we quickly tested our hypotheses without involving additional resources and now know how to proceed. ----- ### "The review about UniTalk" — 5.0/5 > **Anton** | *23 October 2024* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: What we like most about UniTalk is the high-quality services, excellent communication, and responsive technical support. > > **Cons**: The limited language options in the personal account interface were the only downside we encountered with UniTalk. > > Using UniTalk has been a hassle-free experience. The platform works efficiently, with minimal downtime, and the features have been easy to set up and use. We appreciate the level of reliability it brings to our communication needs. ----- ### "Experience with UniTalk virtual telephony" — 5.0/5 > **Tetiana** | *28 June 2023* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Quality telephony is very important to our business. UniTalk IP-telephony provides good quality communication. Wide functionality allows to automate many processes. Another very convenient thing is phone numbers of different countries that UniTalk provides. UniTalk telephony allows you to integrate with the necessary systems, for example CRM. > > **Cons**: We did not find any significant disadvantages, but the UniTalk user interface has only English, Polish and Ukrainian languages. The development team promised us to add other languages soon. > > We use multi-channel phone numbers and UniTalk virtual PBX allows to handle all calls from our customers. Thanks to the configured scripts we do not miss any calls from our customers. ----- ### "The feedback of our company about work with virtual PBX UniTalk" — 5.0/5 > **Valeria** | *28 June 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: In order to fulfill our tasks we needed to analyze which advertising company customers come to us and make an order by phone. Thanks to UniTalk colltracking and integration with Google Analytics we collect and analyze data on every phone call. This has resulted in significant improvements in our advertising strategy. > > **Cons**: We have not been able to make the necessary adjustments in the Virtual PBX to connect Coltracking to collect analytics on phone calls. There is a lot of technical documentation, but no time to study it. The technical support helped us. > > UniTalk analyzes every phone call of our clients. We collect information about what kind of advertising works well and what doesn't. We receive information even about what keyword phrase from advertising came to us and called the client. Now we can see all the phone calls in the analytics. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/361918/unitalk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/361918/unitalk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data