---
description: Review of Cresta Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cresta | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Cresta](/software/362595/cresta)

# Cresta

Canonical: https://www.softwareadvice.ie/software/362595/cresta

> Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial intelligence-enabled tools and natural language processing with advanced human coaching to achieve real-time matching of agents’ performance with the specific needs of each customer or opportunity. With features, such as visualizations, scoring, and coaching, Cresta enables users to gain valuable insights across businesses and implement smarter decisions based on current, historical, or predicted data.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cresta Intelligence

## Commercial Context

- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Archiving & Retention
- Automated Responses
- Automatic Transcription
- CRM Integration
- Call Recording
- Call Tracking Metrics
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Content Library
- Content Management
- Content Sharing
- Conversation Intelligence
- Data Visualisation
- Engagement Tracking
- For Sales Teams/Organizations
- Generative AI

## Integrations (32 total)

- 8x8 Work
- AWS Glue
- Adobe Commerce
- Amazon Connect
- Amazon DynamoDB
- BigCommerce
- Bloomfire
- Contentful
- Databricks
- Five9
- Freshchat
- GENESYS
- Gladly
- Google Ads
- Google Cloud

... and 17 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software)

## Related Categories

- [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (881 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1786 reviews)
3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews)
4. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (686 reviews)
5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4083 reviews)

## Reviews

### "value for money and amazing customer support" — 5.0/5

> **palak** | *19 May 2026* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: cresta helps in call quality and helps in randomly in incorrect words.. it helps in right prounciatuon of words.. and most liked its easy to use.
> 
> **Cons**: LEAST abou cresta is sometimes it lags behind.. sometimes we need to restart it again and again. 
it doest get updated automatically.
> 
> cresta is really good experince till now.. its been few months i am using .. no major complaints as such.

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### "Cresta AI solution for call centers" — 5.0/5

> **Roberto** | *29 April 2025* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Live alerts
Supervisor live monitoring and interactions
> 
> **Cons**: Still missing some features (but they prioritize them when requested)
> 
> It's a really good AI option, especially for call centers

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/362595/cresta)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/quality-assurance/cresta-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/362595/cresta> |
| en-GB | <https://www.softwareadvice.co.uk/software/362595/cresta> |
| en-IE | <https://www.softwareadvice.ie/software/362595/cresta> |
| en-NZ | <https://www.softwareadvice.co.nz/software/362595/cresta> |

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