--- description: Review of Unitrends MSP Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unitrends MSP | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Data Management Software](/directory/4230/data-management/software) > [Unitrends MSP](/software/363009/unitrends-msp) # Unitrends MSP Canonical: https://www.softwareadvice.ie/software/363009/unitrends-msp Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/363009/unitrends-msp?page=2) > Unitrends MSP is a managed service provider (MSP) backup solution that caters to businesses of all sizes across various industries such as information technology, construction, telecommunications, automotive and more. Key features include backup management, HIPAA compliance, ransomware detection and built-in data reduction. Unitrends MSP provides users with a portal that allows users to keep track of backup activities from a single location. The solution also features "BackupIQ," which uses artificial intelligence to identify issues and threats in the backup process. Additionally, Unitrends MSP offers users multiple storage options and supports integration with multiple disaster recovery services (DRaaS) add-ons. The solution also features a custom reporting and analytics engine. Unitrends MSP can either be deployed on-premise or hosted in the cloud. Support to users is made available via phone, email and online live chat. > > Verdict: Rated **4.3/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 13 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$2.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Pricing information is available on inquiry. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Archiving & Retention - Automatic Backup - Backup Log - Backup Scheduling - Backup and Recovery - Cloud Backup - Compression - Continuous Backup - Dashboard - Disaster Recovery - Duplicate Detection - Encryption - HIPAA Compliant - Incremental Backup - Local Server Options - Remote Server Options - Reporting & Statistics - SSL Security ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Data Management Software](https://www.softwareadvice.ie/directory/4230/data-management/software) ## Related Categories - [Data Management Software](https://www.softwareadvice.ie/directory/4230/data-management/software) - [Backup Software](https://www.softwareadvice.ie/directory/4294/backup/software) - [Disaster Recovery Systems](https://www.softwareadvice.ie/directory/4161/disaster-recovery/software) - [MSP Software](https://www.softwareadvice.ie/directory/4553/msp/software) ## Alternatives 1. [Cove Data Protection](https://www.softwareadvice.ie/software/171880/solarwinds-backup) — 4.7/5 (217 reviews) 2. [Vinchin Backup & Recovery](https://www.softwareadvice.ie/software/434653/vinchin-backup-and-recovery) — 4.7/5 (153 reviews) 3. [NAKIVO Backup & Replication](https://www.softwareadvice.ie/software/423720/nakivo-backup-and-replication) — 4.8/5 (457 reviews) 4. [MSP360 Backup](https://www.softwareadvice.ie/software/340494/msp360-backup) — 4.7/5 (246 reviews) 5. [Acronis Cyber Backup](https://www.softwareadvice.ie/software/267412/acronis-cyber-backup-cloud) — 4.4/5 (212 reviews) ## Reviews ### "It Just Works" — 5.0/5 > **Mike** | *22 November 2017* | Medical Devices | Recommendation rating: 9.0/10 > > **Pros**: I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution. > > **Cons**: I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades. ----- ### "great backup software" — 4.0/5 > **Eddie** | *22 June 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: love how simple it is to setup and configure a new back up and how nicely it integrates with VSA > > **Cons**: Lots of issues with cold copying backups and the support for such issues doesn't seem to get looked into or gets bounced to the external company even when the issues are proven to be in the unitrends client., Now that Kaseya has merged with Datto it's becoming less useful for MSP's and the being bound in contract makes it impossible to switch without incurring fees. > > It's been a key product for years when it comes to DR ----- ### "Ok backup and recovery suite, good if you use physical appliances" — 2.0/5 > **Cj** | *22 June 2023* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: It integrates with other Kaseya products and the backups are deduplicated. > > **Cons**: The core custom version of CentOS they are using is garbage. There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it. Support response time is pretty bad, considering they are a backup and DR company. When support does answer, they usually default to a few common solutions that don't address the root cause of the problem. > > The portal is nice for managing all clients, but overall user experience is not great. The whole product feels like it was just slapped together and is not polished. ----- ### "Unitrends is a Great Backup Appliance" — 5.0/5 > **Andrew** | *14 November 2017* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Ease of Use. Great Tech Support\! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives. > > **Cons**: Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this\! Quotes were still less than the competitors\! ----- ### "unitrends saved us many times" — 4.0/5 > **Michael** | *16 June 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Unitrends MSP is the best bang for the buck we have found with the features close to Datto BCDR at more than half the price. > > **Cons**: Support can be flukey at times and provide incorrect answers ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/363009/unitrends-msp?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/363009/unitrends-msp) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data