YourMembership.com is an integrated suite of online membership management applications used by associations and other...
Higher Logic Thrive
4.4
Overall rating
Reviews
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About Higher Logic Thrive
Purpose-built for associations, Higher Logic Thrive is a powerful yet simple member experience solution. Built on nearly 20 years of serving associations, Higher Logic Thrive makes finding, engaging, renewing, and communicating with members a breeze. Plus it’s easy to use and ready to go, right out of the box!
The Higher Logic Thrive portfolio contains three products:
Higher Logic Thrive Platform is a holistic member experience solution containing a dynamic community, powerful marketing processes, and member management capability, all fused together. Streamline staff workflows with one single, integrated solution for finding, engaging, renewing, and communicating with members.
Higher Logic Thrive Community makes deep member engagement a reality. Provide a personalized member experience, grow their investment with you, and strengthen member retention – all while learning from their activity in the member community.
Higher Logic Thrive Marketing powers one-off emails and fully automated email campaigns with our easy-to-use marketing software built to help you reach your goals. Send personalized, scalable, and targeted communications that reach your audience with the right message at the right time.
Higher Logic Thrive pricing
Higher Logic Thrive does not have a free version. Higher Logic Thrive paid version starts at US$800.00/year.
Starting Price:
US$800.00/year
Free Version:
No
Free trial:
No
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Higher Logic Thrive Reviews
Feature rating
5 reviews of 97
View all reviews
Stephanie
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 6/11/2018
Engagement Made Easy!
Pros
The ability to easily allow your members to engage with eachother, securely!
Cons
Admin portal is hard to navigate, lots of options, but not easy to find where you need to go to find what you need.
Verified Reviewer
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 8/11/2018
Easy platform to adapt to for staff and members
It has been a really great experience and the Higher Logic team is awesome!
Pros
I prefer this software because members need something that is convenient and enables them to talk to each other without the hassle. This gives them a place to talk, share documents, have private conversations, etc. As a community manager, I can maintain the back-end without interruption to their natural dialogue.
Cons
I customized the design because I needed it to be "pretty." I think if it were easier to make it a bit more natural to websites within the tool, that would be the only change I would make at the moment.
Meghann
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
1
3
Reviewed on 18/7/2022
Go with a different service
My overall experience with Higher Logic hasn't been great. For the last 8 months, we've been *trying* to work with their customer support specialists and even had to meet with their CTO for the lack of communication, no alternatives provided, etc. For how much we pay and how long we've gone without having full accessibility to this service is ridiculous. I'd much rather pay for a platform that gets our job done without working longer hours due to Higher Logic's issues on the backend (that's effected all companies, apparently). I just feel that this experience ruined it for me with ALL Higher Logic products and services.
Pros
The only thing I liked is how ease it was to use pre-built templates.
Cons
There has been an on-going issue where you're unable to save your work since February 2022 and there were IQA issues in November 2021 - February 2022. It just seems that there's been constant problems on the backend (admitted by the CTO himself). Additionally, the lack of updates and support from their customer support team has ruined the experience. I would suggest paying more for a more reliable service. My department has been under fire by our executive team due to issues from Higher Logic that they don't seem to care about.
If you're using this platform for email automation, I give this software a zero. Emails have failed to go out to our contact list, doesn't save, etc. which causes a lot of frustration on the customer/users end. We've missed several deadlines because of their 504 errors and don't hear back from customer service reps for days on end.
Verified Reviewer
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5
5
Reviewed on 8/5/2018
Amazing tool for member engagement
Pros
Our organization uses higher logic for many things. The fact that you can manage an online forum and see so many members engage with each other is amazing. We also use higher logic to manage our volunteer application process. It keeps it very organized with all the deadlines and applications and sending out emails approving/declining members. There are so many different functions you can utilize with Higher Logic and there is still so much more for us to learn. Their customer service is great and the ticket process is very simple and you typically hear back within an hour or so from customer service.
Cons
You really have to learn the back end of higher logic to make changes which can be very confusing. That is really my only complaint which I can't even complain about- you just have to adjust and learn how the system works because their are so many options.
Verified Reviewer
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 7/11/2018
Best Support in the Software World
We came to Higher Logic 8 years ago and have been a loyal customer ever since. We have recently added the Informz product to our services for our members and the integration with our community site and AMS was seamless mostly due to Higher Logic's support team.
Pros
Set up and ease of use are amazing. Higher Logic Support stays with you from integration through your entire life cycle of the software. You never feel like you have been left on your own.
Cons
Need a few more levels on the admin side. there are community admins but they should have the ability to impersonate members in order to assist them.
