About KACE

KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. Designed for those seeking simplified total endpoint management: Inventory, service desk, asset management, license compliance, security, mobility, and more. 50 devices? 50,000? KACE does that. KACE Unified Endpoint Manager unites traditional endpoint management with modern management in a shared intuitive interface. Visibility Get a complete inventory of all devices accessing your network and easily address security risks. How? Agentlessly, Agent-based, Modern Managed - KACE does it all. Devices Support a range of device types for users working from home, on the go or in the office. Windows, Mac, Linux, iOS, Android, ChromeOS. Autorenew Use automated features to reduce IT team stress and limit impact to your users’ workflow. Deployment and discovery Easily scan for devices hitting your network and quickly deploy ready-to-use devices directly from the vendor. Granular inventory Access a detailed inventory of data on every device in your environment, using either traditional or modern management. Flexible configuration Define specific policies and administrative functions that can be applied to a single device or group of devices. Application distribution Automatic track, deploy and maintain current versions on software, keeping your environment secure and compliant. Patch management Secure your environment using minimal resources with set-it-and-forget-it patch identification and deployment. Powerful mobile device control Remotely locate, lock, erase or factory reset any enrolled mobile device. App store integration Provision and deploy required apps from the store or those developed in-house according to enterprise distribution programs. Manually or automatically identify out-of-date apps and push updates. Reporting Use existing templates or build ad-hoc reports on your entire endpoint fleet or just a subset of devices. Format reports to meet any compliance or organizational needs. Built-in help desk Enable users to easily report endpoint issues and quickly get a resolution, reducing the impact to their workflow and streamlining IT efforts. Comprehensive device coverage Fully manage all operating systems as well as printers, projectors, IoT devices and more from a single console.
KACE Software - Automated device enrollment Choose from multiple enrollment options, including Zero-Touch Enrollment for Android and Apple Automated Device enrollment programs such as Windows, Samsung, Apple, Google, and more.
KACE Software - Service desk Increase efficiency and productivity by integrating the service desk dashboard into your systems management solution. Enable users to easily report endpoint issues and quickly get a resolution, reducing the impact to users and IT efforts.
KACE Software - Automate updates and security postures for Windows, Linux, and Mac operating systems as well as leading third-party applications. Define security policies for Mac, Windows, iOS, Android, and more.
KACE Software - Choose from an extensive list of commands, policies, and options for configuring and managing all of your devices. Create your own scripts and custom controls and target a single device, groups of devices, or everyone.
KACE Software - Provision and deploy required apps from the store or those developed in-house according to enterprise distribution programs. Manually or automatically identify out-of-date apps. Distribute software packages using flexible options for priority and timing.
KACE video
KACE Software - Automated device enrollment Choose from multiple enrollment options, including Zero-Touch Enrollment for Android and Apple Automated Device enrollment programs such as Windows, Samsung, Apple, Google, and more. - thumbnail
KACE Software - Service desk Increase efficiency and productivity by integrating the service desk dashboard into your systems management solution. Enable users to easily report endpoint issues and quickly get a resolution, reducing the impact to users and IT efforts. - thumbnail
KACE Software - Automate updates and security postures for Windows, Linux, and Mac operating systems as well as leading third-party applications. Define security policies for Mac, Windows, iOS, Android, and more. - thumbnail
KACE Software - Choose from an extensive list of commands, policies, and options for configuring and managing all of your devices. Create your own scripts and custom controls and target a single device, groups of devices, or everyone. - thumbnail
KACE Software - Provision and deploy required apps from the store or those developed in-house according to enterprise distribution programs. Manually or automatically identify out-of-date apps. Distribute software packages using flexible options for priority and timing. - thumbnail

KACE pricing

KACE has a free version and offers a free trial. KACE paid version starts at US$2.40/year.

Starting Price:
US$2.40/year
Free Version:
Yes
Free trial:
Yes

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KACE Reviews

Feature rating

Value for Money
3.9
Functionality
4
Ease of Use
4.0
Customer Support
3.9
5 reviews of 24 View all reviews
Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/4/2019

Easy to log issues

Pros

I use this software as a user to submit tickets and bugs to support and IT and have no issues as a user. I'm able to send an email to the internal IT email address and it opens a ticket for me.

Cons

Sometimes I know IT has issues using this to push software within our org, but I don't know much about that

William
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2022

Excellent tool for mid-size organizations.

We have been able to create labels and queries to organize all of our devices into groups, buildings, rooms, etc. We've also been able to script a lot of mundane tasks that would normally have required a great deal of "sneaker-net" and thusly a lot of wasted time. We've also been able to get our imaging process down to a level where our Tier 1 personnel can perform it, and image entire groups of PC's without having to physically touch them.

Pros

I've been using KACE (SMA and SDA) for the past 6+ years. I've been able to build it up to handle patching, scripting, imaging, reporting, and labelling/querying to my particular use cases. It is easy to learn and easy to implement, and although not very graphical, it does mostly allow you to do whatever you need to do in order to manage your organization. I feel it is in the "sweet spot" of management tools, for organizations that are too large to manage manually, but small enough that they don't need the likes of SCCM/Big Fix/etc. Customer service and tech support have always been wonderful, there have been several occasions when support helped me through a problem, and even admitted that the problem was on their side, and their communication was always fantastic.

Cons

About the only role where I feel KACE is lacking is self-service software distribution. Getting the user to click on the tray icon is a bit clunky, and I'd rather see a browser link to more of a GUI page (like a web page) of software self-service installs that the end-user can perform. Because of this, we've moved towards Chocolatey for our software package management and distribution.

Andrey
Andrey
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
0

3
Reviewed on 9/5/2022

Bloated and confusing

Pros

The product is mature and fully featured. Has many bells and whistles. The marking/sales team will always tell you that it can do anything you throw at it. Patching is the biggest workload we throw at it, and it seems to work OK most of the time. Many of the other modules are indeed very useful and fully-functional. Keep reading for the gotchas...

Cons

There is no unity between the different modules, other than the color scheme of the UI. Each modules has its own complexities, and just because you learned how to use one doesn't mean you now know how to use them all. It takes a significant amount of work to configure the appliance to be useful and functional. Training the team to use it is a monumental task, since the trainer has to be learning as they teach.

Verified Reviewer
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 24/8/2023

DELL KACE K1000 IT Asset Management Tool

Overall, Dell KACE K1000 is a comprehensive IT management solution that can help you automate IT tasks, a wide range of features, like patch management, software deployment, and inventory management,helps us to manage the company assets and remote devices easily and to maintain compliance

Pros

I have used DELL KACE K1000 Asset and Inventory Management to tool for more than 3 years, it's a great tool to manage and keep track of your oranganization assets and devices.Dell KACE K1000 provided Patch management solution which helps organizations to automate the process of identifying, deploying, and tracking patches for their IT assets, using labels to separate the different appliances or devices and patching test machines using labels makes the patching management process easy. Patching devices using DELL KACE patch management feature is easy to use and configure.

Cons

Ticket System provided by KACE K1000, I couldn't bring the ticket system I developed in K1000 to Production as I had intermediate knowledge in SQL Queries.

Daniel
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 5/8/2022

You Get What You Pay For

Pros

Reporting is robust and informative. Inventory automatically includes warranty status for Dell products. It’s probably the cheapest option in this space.

Cons

Page load times will be very high (30+ seconds) unless it’s running on a server with an SSD. It's not possible to view the patching history for a specific computer, only the most recent patching attempt.

Reasons for Switching to KACE

Price

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