4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Spiceworks

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network. The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics. Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.
Spiceworks Software - Spiceworks environment Summary
Spiceworks Software - Spiceworks ticket count by user
Spiceworks Software - Spiceworks monitor active tickets
Spiceworks Software - Create FAQs and knowledge base
Spiceworks Software - View ticket summary
Spiceworks Software - Join Spiceworks community
Spiceworks video
Spiceworks Software - Spiceworks environment Summary - thumbnail
Spiceworks Software - Spiceworks ticket count by user - thumbnail
Spiceworks Software - Spiceworks monitor active tickets - thumbnail
Spiceworks Software - Create FAQs and knowledge base - thumbnail
Spiceworks Software - View ticket summary - thumbnail

Spiceworks pricing

Spiceworks has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Spiceworks Reviews

Feature rating

Value for Money
4.6
Functionality
4.2
Ease of Use
4.3
Customer Support
4.2
5 reviews of 559 View all reviews
Jesica
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 7/3/2019

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Sergio
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
0

4
Reviewed on 28/5/2021

Great solution if you don't need advanced features, but still need to track issues

I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.

Pros

If you chose the cloud way, there's nothing you need to install: just register and you're u and running.
The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively.
You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management.
It integrates with other Spiceworks tools such as Inventory, and that's quite useful.

Cons

There's almost no automation (really basic), and you cannot manage different queues to route tickets to.

Alternatives Considered

ManageEngine ServiceDesk Plus

Reasons for Switching to Spiceworks

Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
2

3
Reviewed on 14/9/2022

Spiceworks is good for small companies

It was great at the beggining but whe the company grew and the tool was not able to grow with us.

Pros

It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.

Cons

It doesn't have a knowledge base.
The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.

Alternatives Considered

ManageEngine ServiceDesk Plus

Reasons for Choosing Spiceworks

Because it was very difficult to configure and to manage.

Switched From

GLPi and OTRS

Reasons for Switching to Spiceworks

Because of the price.
Michelle
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/11/2023

Spiceworks works

We had a more analog way of putting in maintenance and IT requests prior to Spiceworks. The process was changed to a similar system as Spiceworks and then our company started to utilize Spiceworks. On my end I do not see a difference. I like that we are able to track a ticket and staff can communicate through the request. The maintenance workers find it easier to organize and prioritize the jobs as well.

Pros

Our maintenance and IT dept use Spiceworks for staff to put in tickets for requests. It is easy to do and I get alerts when ticket is assigned to a worker.

Cons

It really depends on who is accepting the tickets on the other end. Sometimes I will put in a ticket and it will remain open until a human assigns it or closes it on the other end. This program works great with the help of a real human.

Riyasudeen
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 2/11/2021

Spiceworks Review

Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.

Pros

Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.

Cons

Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs

Alternatives Considered

ManageEngine Endpoint Central

Reasons for Switching to Spiceworks

Free of cost software if installed locally and have to pay only when choosing the cloud storage

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