Spiceworks Cloud Help Desk

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Spiceworks Cloud Help Desk

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network. The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics. Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.
Spiceworks Cloud Help Desk Software - Spiceworks environment Summary
Spiceworks Cloud Help Desk Software - Spiceworks ticket count by user
Spiceworks Cloud Help Desk Software - Spiceworks monitor active tickets
Spiceworks Cloud Help Desk Software - Create FAQs and knowledge base
Spiceworks Cloud Help Desk Software - View ticket summary
Spiceworks Cloud Help Desk Software - Join Spiceworks community
Spiceworks Cloud Help Desk video
Spiceworks Cloud Help Desk Software - Spiceworks environment Summary - thumbnail
Spiceworks Cloud Help Desk Software - Spiceworks ticket count by user - thumbnail
Spiceworks Cloud Help Desk Software - Spiceworks monitor active tickets - thumbnail
Spiceworks Cloud Help Desk Software - Create FAQs and knowledge base - thumbnail
Spiceworks Cloud Help Desk Software - View ticket summary - thumbnail

Spiceworks Cloud Help Desk pricing

Spiceworks Cloud Help Desk has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Spiceworks Cloud Help Desk Reviews

Feature rating

Value for Money
4.6
Functionality
4.2
Ease of Use
4.3
Customer Support
4.2
5 reviews of 560 View all reviews
Jesica
Jesica
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 7/3/2019

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Luis Miguel
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 28/6/2023

This is the one solution to start with Servicedesk solutions

This is a great solution, it was our first service desk platform that give us excellent results.

Pros

Spiceworks is a high valuable solution with multiple levels, very easy to deploy, it could be setup as a level entry service desk solution but includes great features that you have on hand starting even with the free version.

Cons

As Spiceworks have several modules some of them remains with an effective use and could be great to have a configuration menu that disable that tabs not configured on the setup

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
2

3
Reviewed on 14/9/2022

Spiceworks is good for small companies

It was great at the beggining but whe the company grew and the tool was not able to grow with us.

Pros

It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.

Cons

It doesn't have a knowledge base.
The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.

Alternatives Considered

ManageEngine ServiceDesk Plus

Reasons for Choosing Spiceworks Cloud Help Desk

Because it was very difficult to configure and to manage.

Switched From

GLPi and OTRS

Reasons for Switching to Spiceworks Cloud Help Desk

Because of the price.
Donald
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/9/2022

Spiceworks Help Desk

Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software

Pros

Of course the cost since it is Free. Easy to deploy and users to understand

Cons

Does not have all the features and reports that others have, but that is offset by the price

Noor Shehra
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 2/11/2021

Spicework Review

It is one of the best software for the inventory management and the software can be accessed anywhere in the same network through the specified URL which will keep a whole record of the networking devices.

Pros

Inventory management is one of the best, with few tweaks on the user end, it is easy to scan all the computers and printers in the network from serial number to installed software in each computer that will come handy in the audit.

Cons

Few basics were missing like currency value of different countries will making a purchase invoice for the new bought devices.

Alternatives Considered

ManageEngine Endpoint Central

Reasons for Switching to Spiceworks Cloud Help Desk

Spicework is basically free if you host the application in your server comparing to the other inventory softwares

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