About Spiceworks
Spiceworks pricing
Spiceworks has a free version and offers a free trial.
Alternatives to Spiceworks
Spiceworks Reviews
Feature rating
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Spiceworks will answer all your questions
Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.
Pros
There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.
Cons
The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
SpiceWorks Cloud IT helpdesk for free!
Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
Pros
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
Cons
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Spiceworks is good for small companies
It was great at the beggining but whe the company grew and the tool was not able to grow with us.
Pros
It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.
Cons
It doesn't have a knowledge base.
The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.
Alternatives Considered
ManageEngine ServiceDesk PlusReasons for Choosing Spiceworks
Because it was very difficult to configure and to manage.Reasons for Switching to Spiceworks
Because of the price.- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
So far one of the best helpdesk system I tried
So far, it very helpful, I easy can track problems and present reports base on the number of tickets. Very helpful
Pros
It is not that complicated to track your time and the money you could earn, I can add categories and users with a click, alerts and more
Cons
The mobile app needs some improvements, also no iPad size yet, currently I am using a Samsung tab S8 ultra, the ads are taking mostly of the screen.
Reasons for Choosing Spiceworks
The system was really old and we need something that I can check everywhere.Reasons for Switching to Spiceworks
Cost and Maintenance- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best ticketing system
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call
Pros
Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer
Cons
Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.
