3.9
Overall rating
Reviews

3.9
Overall rating
Reviews

About Campaigner

Campaigner is a cloud-based email marketing solution that caters to small and midsize businesses across various industry verticals. Professionals can create automation workflows using a drag-and-drop interface and improve customer engagement through conditional, behavioral and event-based triggers. Features include multivariate experiments & A/B testing, customizable templates, geolocation tracking, media library, image editor, reporting, sign-up forms, conversion tracking, ecommerce integrations, SMS, Reputation Defender and more. Import data that's important to your business by adding custom data fields for your contact records in Campaigner. Schedule recurring email campaigns and create audience segments based on contact activity, demographic data and purchasing behavior, just to name a few. Campaigner offers integrations with Google Analytics, Magento, Shopify, and more. Pricing is available on monthly and annual subscriptions and 24/7 support is offered to all customers, regardless of monthly plan.
Campaigner Software - Campaigner A/B testing
Campaigner Software - Campaigner customer segmentation
Campaigner Software - Campaigner dashboard
Campaigner Software - Campaigner workflow triggers
Campaigner video
Campaigner Software - Campaigner A/B testing - thumbnail
Campaigner Software - Campaigner customer segmentation - thumbnail
Campaigner Software - Campaigner dashboard - thumbnail
Campaigner Software - Campaigner workflow triggers - thumbnail

Campaigner pricing

Campaigner does not have a free version but does offer a free trial. Campaigner paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Campaigner

Smartsheet

4.5 (3384 Reviews)
Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps...

Xero

4.4 (3082 Reviews)
Xero is a cloud-based accounting platform designed to assist small and midsize businesses with financial operations...

Microsoft Publisher

4.5 (217 Reviews)
Microsoft Publisher, part of Microsoft 365, is a set of tools for creating professional-looking documents, newsletters...

Marketo Engage

4.3 (709 Reviews)
Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to...

Demandforce

3.8 (64 Reviews)
Demandforce is the all-in-one practice growth solution made to attract new patients, and keep them coming back. With...

Constant Contact

4.3 (2842 Reviews)
Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Whether it's...

EmailOctopus

4.8 (507 Reviews)
EmailOctopus is an email marketing software that helps businesses design, launch and manage personalized email...

iContact

4.5 (604 Reviews)
iContact is a Web-based email solution that helps small and mid-sized businesses engage with their customers and grow...

Brevo

4.6 (2514 Reviews)
Brevo is a cloud-based email marketing tool suited for organizations of all sizes. It offers marketing automation,...

Salesforce Sales Cloud

4.4 (18705 Reviews)
Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management,...

HubSpot Marketing Hub

4.5 (6133 Reviews)
HubSpot is a leading growth platform. Over 52,000 total customers in more than 100 countries use HubSpot’s award-winning...

Zoho Mail

4.5 (1019 Reviews)
Zoho Mail, a secure, business-oriented email service, is made to cater to all your emailing needs. With top-notch...

Mailgun

4.3 (157 Reviews)
Mailgun is a cloud-based transactional email API service designed to help developers send, track and receive emails...

ActiveCampaign

4.6 (2490 Reviews)
ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation....

VerticalResponse

3.9 (60 Reviews)
VerticalResponse is a cloud-based email marketing platform that lets users create, track and send emails in a profession...

Browse Campaigner Reviews

428 of 428 reviews
Sort by:
Andrew
Andrew
  • Industry: Nonprofit Organisation Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/8/2024

Making the most of campaigner

In a single sentence, it's the software I encourage others to purchase more than any other.

Pros

As with any software you buy, the 'sell-in' always goes well, it always sounds exciting and any barrier seems insignificant. The difference with campaigner, was that all these statements were actually true. Not only did they help us with the onboarding but they've also given us dedicated time and training to help bring some more of our 'outlandish' automations to life. They've really helped modernise our Service and provide us with the capability worthy of our incredible donors.

Cons

Only suggestion would be to build into the software translation capability, although we have overcome this quite easily.

Laura
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/9/2020

Love the Drag & Drop Editor!

Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

Pros

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Cons

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Switched From

Demandforce

Reasons for Switching to Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Response from Ziff Davis

Hello Laura,

Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need.

We look forward to continuing to serve your email marketing needs for years to come.

All the best,

Carlos Petersen, Customer Marketing Manager

Replied 19/10/2020
Mark
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/3/2023

Borderline Scam

Absolutely awful experience. Interestingly, there's a similar review on here to that which we had. Found that our account got locked after it was created, emails back and forth between myself and support. No help whatsoever! Got a response saying it was a system issue, then it should work fine, then it was something else. I emailed asking for our account to be closed only to find that we then started getting billed for a server that not only did we not want to use WE COULDN'T USE IT! Genuinely the most awful company I've ever had dealings with! And that's saying something

Pros

There is nothing I liked about Campaigner as we were never able to use our account

Cons

Nothing - we never got access to the account

Response from Ziff Davis

Hi Mark,

Thank you for your feedback; we are sorry to hear that you had a negative experience.
In reference to the locked account, we had some routine maintenance to conduct around the time of your signup, this subsequently disrupted our customers ability to login and was communicated by our team.

Regarding the cancellation, our process, which was adhered to by our support team, is that the customer will need to call in so that we can verify their account details and most importantly the identification of the credit card holder, before cancelling the account. As it appears you had not called in, your free trial subsequently converted to a paid account, which was cancelled after you spoke with our support team via phone.

Thanks again for your response. At Campaigner, we value our customers' feedback greatly, as this allows us to improve our SaaS for new, old and current customers moving forward.

Kind Regards,
The Campaigner Team

Replied 5/4/2023
Shaun
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 6/10/2020

Brilliant Customer Support. Limited Functionality

Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal.

Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help.

Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Pros

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome.

We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Cons

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

Response from Ziff Davis

Hello Shaun,

I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on.

Your feedback with regards to integration is also much appreciated and has been sent up to upper management.

Looking forward to serving your email marketing needs in the future, all the best.

Carlos Petersen, Customer Marketing Manager

Replied 26/10/2020
Jerry
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 14/8/2020

A little learning curve, but powerful software

We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Pros

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Cons

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Reasons for Choosing Campaigner

Contactology was purchased/absorbed/eaten by Campaigner/J2

Reasons for Switching to Campaigner

Mostly legacy; we had accumulated years of contacts and lists in Contactology. When we did a revisit of the service, we decided to stay with Campaigner at that point also. In addition, I have used some of the other services and Campaigner is the best fit for Wizard World's needs.

Response from Ziff Davis

Jerry,

Thank you very much for your detailed feedback about our product. I am happy to hear that our list management system is working to your satisfaction and that our customer support has been there to help you.

Your feedback about our WYSIWYG editor is also appreciated, I hope that you have had the chance to try our new drag and drop editor.

Please let us know if you need anything anytime.

Best,

Carlos

Replied 25/8/2020
Jason
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 8/2/2021

Automation and ease of use

Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Pros

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Cons

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Choosing Campaigner

Constant Contact did not have the ability to automate ina way to send our emails out every four weeks or other custom send scheduling of the same email

Switched From

Constant Contact

Reasons for Switching to Campaigner

Ease of use and automation features were the critical components that helped us move to Campaigner to achieve our needs.

Response from Ziff Davis

Hello Jason, thank you very much for leaving this great feedback for us. It most definitely helps us to ensure that we keep Campaigner as optimized to your needs as possible. Best regards - Carlos, Customer Marketing Manager.

Replied 25/3/2021
Bruce
  • Industry: Staffing & Recruiting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2021

Easy to learn and great customer service, when necessary

Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge.

FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful.

Pros

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Cons

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Don't really remember since I've been a user for many years. I recall 1) the pricing was more in line with my needs and 2) so many in my sector were using Constant Contact, I figure it best to blaze my own path -- didn't want to be a copycat .

Response from Ziff Davis

Hello Bruce,

Thanks for this excellent feedback! It's great to hear that we have been a great service for you regarding list management and analytics for your email campaigns and that our customer service team has been there for you.

We are looking forward to continuing to service your email marketing needs for years to come.

Take care,

Carlos P, Community Manager

Replied 19/11/2021
Samantha
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/1/2021

from Zyxel administer

The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Pros

easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Cons

RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

Alternatives Considered

HubSpot Marketing Hub and Mailchimp

Reasons for Switching to Campaigner

Mailchimp: Better UI. HubSpot: more function.

Response from Ziff Davis

Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP

Replied 28/1/2021
Jonathan
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 17/12/2023

What’s Campaigner?

Pros

I haven’t used Campaigner for long, but it allows me to automate email marketing.

Cons

It lack email marketing capabilities for global enterprise organizations.

Jennifer
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/4/2023

Campaigner review by Jen

Pros

The product's reliability is what I like most. Campaigns have always been successful and productive. No spam folder problems. Customer service is always available.The product is easy to set up and use, the dashboard is great. Features split testing and automation.

Cons

The product lacks a free version or trial. Templates are more static and less customizable.

Alternatives Considered

Constant Contact and MailerLite

Switched From

Mailchimp

Response from Ziff Davis

Hi Jen,

Thank you for your outstanding review of Campaigner. It's wonderful to hear that you are enjoying our range of features and overall service.

As a valued customer your feedback is extremely valuable and allows us to improve our SaaS for new, old and current customers moving forward.

We look forward to working with you for years to come.

All the best,
The Campaigner Team

Replied 5/4/2023
Sarah
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 23/9/2021

Campaigner review - helpful basic features with some limitations

The software has some limitations, but our team has an overall positive experience. This software is very basic, which makes it easy to use, but it's more difficult to customize the email templates and use sophisticated design elements (i.e., buttons, icons and photos) to make them more attractive.

Pros

The templates were relatively simple and easy to use. You receive an email send delivery notification and are notified if the email is unable to send. Manual lists are easy to upload from Excel files.

Cons

It's difficult to use dynamic content, experiment with A/B testing and manage segments using our complex membership database. Several times, the site was down and the customer service reps could not provide ETAs for resolving the issue. The code has inline styles, limiting the degree of customization. It's difficult to drag and drop elements. Inserting photos is very difficult.

Response from Ziff Davis

Hello Sarah,

Thank you very much for your feedback. It's great to hear that we have been easy to use for your email marketing and list maintenance.

I sincerely hope that our support team has assisted you with all of your questions regarding AB testing and dynamic content. We constantly strive to have the best customer experience possible, and I will ensure that your feedback gets to respective department heads.

Best,

Carlos P, Community Manager

Replied 19/11/2021
Brian
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 20/4/2022

Winterfolk Festival Bulk Email Program

It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Pros

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Cons

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply.
2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version.
3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function.
4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems.
3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Kitty
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 14/9/2020

Good, but not for beginners

We are an agency and use Campaign to send email broadcasts for out clients.

Pros

The price is probably why my company chose Campaigner.

Cons

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

Response from Ziff Davis

Hello Kitty,

Thank you very much for your feedback as it gives us valuable insight into your experience with Campaigner.

This feedback will be sent to our support and product managers, as we always strive to keep our software as optimized as possible to our valued customers.

All the best,

Carlos, Customer Marketing Manager

Replied 25/9/2020
Roseline
  • Industry: Government Relations
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
1

2
Reviewed on 3/12/2020

It's buggy - but getting better

I have to use it, so I do.

Pros

With the new block editor, Campaigner is light years ahead of what it was even a year ago. That said working with the block editor is not full proof. Fonts / spacing/bolding etc, may be different upon deployment that what is shown in the proof. TEST TEST TEST . And test on multiple devices because what you see on YOUR device(s) may not be what others see.

Cons

Customer support is unhelpful for bugs, and they do come up, but not as often as they used to with the introduction of the new block editor. I think the Constant Contact is the competition and offers way better flow and experience, however if you MUST use a tool whose data is stored in Canada, then this product is ok, but not the best.

Response from Ziff Davis

Hi Roseline,

We really appreciate that you took the time to give us feedback. We're glad that you have found the block editor useful, and we will look into the items you have raised.

All the best,

Allison, Content Marketing Manager

Replied 7/12/2020
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 28/11/2022

Avoid absolutely. It’s a kind of scam

Absolutely horrible

Pros

It is appealing the easy email builder and the choice of email design

Cons

They take your card details and they carry on charging until you don’t change your card details. It’s not possible to cancel the subscription.

Response from Ziff Davis

Thank you for your feedback; we are sorry to read of such a negative experience. We see that you've been a customer since 2018, and we hope that until now your service was of high quality and with minimal issues.

We can see that there was a delay in providing different price plans for your review, and for that we sincerely apologize, however it's unfair to refer to our service as a scam as it really is very easy to cancel your account.

Again, we do apologize for the delays in communication that led to your wanting to cancel. We are sorry to lose you as one of our valued customers.

Replied 9/1/2023
Courtney
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 18/8/2020

Frequent marketer for both internal and external

we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.

Pros

I am a self-taught user; the software is something that can be figured out

Cons

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Response from Ziff Davis

Hi Courtney,

I want to thank you for taking the time to leave this feedback for us as it gives us valuable insight to your experience.

In regards to our self help options, we are going to be releasing a new YouTube series of videos which are quick and to the point so please keep a look out for those.

All the best,

Carlos

Replied 10/9/2020
Chitta Ranjan
Chitta Ranjan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

4
Reviewed on 4/1/2019

Campaigner an Average Email Marketing Tool

Used campaigner for one of our e-commerce client, though initially it was good but finally moved to Listrak as it provides better support & features.

Pros

I have used campaigner earlier for Email Marketing campaigns. Though it’s easy to use and set up but limited features. Workflow to send automated emails is one of the best features in this tool. You can create segments easily to send more targeted emails.

Cons

Customer service is not that good, sometimes we also found issues during login. It also never worked well in all browsers. Price is also comparatively high If you compare other tools with similar features.

Response from Ziff Davis

Hello Chitta Ranjan, I just wanted to thank you for your valuable feedback. The information you have presented here enables us to craft a better SaaS for all of our customers, past, present and future. I am happy to report that much of the cons you have presented have long been addressed. Should you ever wish to use Campaigner again, we would be happy to have you back and show you everything new. Best regards.

Replied 7/7/2020
Marina
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/12/2020

Great Software

Overall I love Campaigner and am very very happy with it.

Pros

I love the ease of adding leads
I love how I can save my emails in different categories with different themes, and find them super easy

Cons

THat if there is a problem, the only way I know is when my account is temporarily locked out, instead of giving me a heads up with some stuff that can easily be fixed.

Response from Ziff Davis

Hi Marina,

Thank you for taking the time to leave a review! We're glad that you've found Campaigner easy to use and that you've had a positive experience with us.

All the best,

Allison, Content Marketing Manager

Replied 5/1/2021
Jonathan
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
3
Customer Support
2

2
Reviewed on 29/10/2020

Issues with unsubscribed members

Pros

more convenient than using internal email.

Cons

Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues.

Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).

Response from Ziff Davis

Hello Jonathan,

Thank you for taking the time to leave this feedback for us. Our goal is always to ensure that we deliver the best product possible to suit your needs.

Please reach out anytime.

Best regards,

Carlos, Customer Marketing Manager

Replied 13/11/2020
glenn
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/8/2020

Great product

I think its been the best of the email products I've used.

Pros

Very easy to import and export from our main client database

Cons

experiencing many undelivered email due to one of the Campaigner servers having a "spam" label with several receiving client's servers... it should be taken off line or reassigned a new ip address....

Response from Ziff Davis

Hi Glenn,

Thank you very much for your feedback of Campaigner. I will work with our dedicated Postmaster team in regards to the item you raised here.

Best regards,

Carlos, Customer Marketing Manager

Replied 14/9/2020
Hannah
  • Industry: Nonprofit Organisation Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
2

4
Reviewed on 23/9/2021

Reliable and accessible

It served our needs well!

Pros

It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.

Cons

Customer service in the rare event of glitches wasn't great.

Response from Ziff Davis

Hello Hannah,

Thanks for taking the time to leave this feedback. It's great to hear that it was easy to get started with your email design and segmentation, and we hope to continue to improve on all customer service interactions.

Best,

Carlos P, Community Manager

Replied 19/11/2021
Lenny
  • Industry: Textiles
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 29/10/2020

EMAIL MARKETING

Great service....well worth the expense and time to learn.

Pros

The software is very easy to used once it is learned. There is some learning curve especially if your email blast content is anything other than a simple JPG. Along with the email marketing feature the ability to generate URL's is simple and quick. Customer support is very good and they respond quickly and efficiently.

Cons

The ability to use a pdf with function is not allowed. The software forces you to post a JPG an then assign further URL locations so that the receiver can view information selectively.

The software does provide a way around this and once you are familiar with the sequence of these functions its take only minutes to setup, define recipients, schedule when it is sent and then before actuating sending a test email to yourself.

Response from Ziff Davis

Hello Lenny,

Thank you for taking the time to leave this outstanding and detailed feedback for us.

Best regards,

Carlos, Customer Marketing Manager

Replied 13/11/2020
Kelly
Kelly
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/5/2018

Campaigner is a big asset to what I do every day - try to get my business name out.

Getting my name out

Pros

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Cons

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Response from Ziff Davis

Hi Kelly!
Thank you so much for the glowing review! We are happy to hear that Campaigner is a big asset for you and your business.

If you have any suggestions or comments in the future please do not hesitate to contact us.

-The Campaigner Team

Replied 4/5/2018
Scott
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 16/11/2021

Pros & Cons

Overall, Campaigner is efficient & effective in meeting our company's current needs.

Pros

Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.

Cons

Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.

Alternatives Considered

EmailOctopus, Mailgun and Mailchimp

Response from Ziff Davis

Thank you for this valuable feedback Scott, its great to hear that we are helping you and your team meet your business demands.

Replied 9/3/2022
Sefa
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/11/2021

Unhappy Customer!

Not very good since it changed from EZ publishing

Pros

No improvements since they purchased this from EZ Publishing

Cons

Its compatibility with Dreamwaever is not very good

Response from Ziff Davis

Hello Sefa and thank you for taking the time to leave this feedback. We are continuously making improvements to meet the needs of our customers. We have recently added new features such as a drag and drop email editor, Reputation Defender contact list assistant, as well as the ability to send SMS marketing campaigns. It would be great to catch up further with you regarding what changes you would like to see, and show you what other improvements we have made. Please reach out to us anytime [email protected].

Replied 9/3/2022
Sarah
  • Industry: Research
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
5

3
Reviewed on 12/8/2023

On The Fence

Pros

It is supportive of mid tier type businesses it uses artificial intelligence to push/force emails for individuals with an extensive customer/consumer base.

Cons

There’s not a free version to use this software and most do, and the technical support is horrible.

Abhishek
Abhishek
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 15/1/2023

Best email marketing tool in the market!

Very effective email marketing tool. Can send multiple emails at once to our potential leads.

Pros

Simple to use. Its automation and autoresponder feature are what make it the best among its competitors. Another best feature of this software is its integration with social media.

Cons

Poor customer support. They lack the responsive promptness even to make changes in the subscription plans.

Response from Ziff Davis

Hi Abhishek,

Thank you so much for the outstanding review of Campaigner. I'm pleased to hear you're enjoying, and making good use of our product! Regarding your con, this is valuable feedback that I will personally pass on to our Support team to ensure Campaigner is providing the best possible service to all customers, present and future.

As a valued Campaigner customer, if you have any issues or concerns around your account moving forward, feel free to reach out to me personally and I can escalate any matters internally.

Best Regards,
Adam

Replied 23/1/2023
Shelley
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/10/2021

I prefer Campaigner to other options, but wish there were some better features.

Overall this is my preferred email marketing software. I would recommend it to others but I am always looking for options that will handle some of the weaknesses better.

Pros

It's quick and easy to get started with Campaigner. It's relatively easy to use and the price is good comparable to other programs.

Cons

Campaigner needs to improve the delivery rates and provide clear instructions on how to obtain the best delivery rates without getting tagged as spam. The reports should be improved to show something other than "no data." Either an email gets to the inbox or it doesn't. I need to know which. The contact filtering is a great feature but it constantly resets rather than returning to the last sorted list so it can be time-consuming when reviewing and editing contacts on a large scale. The editor is easy to use but the formatting in the final emails is often messed up and not as it was designed. Repeating the formatting to fix those issues is time-wasting and frustrating since it usually doesn't work.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

I preferred the contact filtering options and price.

Reasons for Switching to Campaigner

Easier to use
Verified Reviewer
  • Industry: Newspapers
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
2

1
Reviewed on 10/8/2018

Really big disappointment - AVOID this ESP

Really disappointing experience they charged me a lot of money and it was a year contract when features which were vital were not working i asked to pause billing till i could use the platform - i tried to negotiate instead they made general promises and when i asked specifically to pause billing so i can use it they locked me into a recurring billing despite many tech glitches and features not working. Now I am forced to dispute with my credit card company which is first time this year and something i almost never do. I dont recall ever being locked into such an expensive long term contract where so much inflexibility was shown especially when They promise a lot and deliver little. Also the PCMag review says Campaigner is great but Campaigner and PCMag are owned by the same parent company, i wish i had not read that review. Look at the review prior to mine also it seems that their service is deteroarting .

Pros

If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all

Mailchimp and Mailigen both of which i reviewed are far far better bets

Cons

Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

Alex
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
1
Customer Support
2

2
Reviewed on 3/2/2020

Awful for designing emails

We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis.

The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors.

I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Pros

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs.

Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Cons

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with.

Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Response from Ziff Davis

Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!

Replied 16/6/2020
Nurul Aishah
Nurul Aishah
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 3/11/2021

The best in email marketing and testing.

Pros

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Cons

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Maria
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 1/11/2021

Really meets our needs!

By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Pros

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Cons

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

It was a long time ago so it’s difficult to remember, but I seem to remember it being glitchy and unpredictable.

Switched From

Constant Contact

Reasons for Switching to Campaigner

I had used mailchimp in the past and found it frustrating to use. Campaigner seemed promising so we decided to try something new.
DJ
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 17/7/2019

Design with functionality

We are able to automate a portion of our sales process and reach a lot more possible clients in a short amount of time. We are also able to send visually appealing email campaigns to current clients.

Pros

The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools.

Cons

One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients.

Response from Ziff Davis

Hi DJ,

Thanks very much for leaving this feedback for Campaigner, it helps us to understand better what your experience has been like and what your needs are.

I am happy to hear that our full email editor meets your satisfaction, we wanted to give our users the full freedom of full HTML customization but also have it easy to switch back and forth from the WYSIWYG.

In regards to your reoccurring campaigns that require different lists, I believe I have a good solution for this. We would simply need to create copies of all reoccurring campaigns which require different lists, edit accordingly and schedule them out.

Also, we have the ability to use dynamic segmentation and dynamic content. Certain recipients see content which is tailored to them based upon which segment they belong to. It's a really great way to design and send one email which meets the needs of a diverse base of subscribers. We would be happy to show you more, reach out anytime.

Best,

Carlos

Replied 7/7/2020
Lisa
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 11/11/2020

Great if you are sending to unverified lists, but not a great inboxing rate

Overall, we use Campaigner as a "backup" email platform (Hubspot is our primary).
Hubspot doesn't allow you to send to emails that haven't opted in to receive communications, so when we have a new list, we use Campaigner. They don't seem to be too concerned about higher bounce or opt-out rates, and won't freeze your account like Hubspot sometimes does.

Pros

Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not.
They make it easy to segment, design and schedule emails.
They also have a great agency feature and let you setup and manage sub-accounts.

Cons

Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes.

Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.

Response from Ziff Davis

Hi Lisa,

Thanks for your feedback, we appreciate that you took the time. We will definitely review the items you have raised here.

All the best,

Allison, Content Marketing Manager

Replied 24/11/2020
Faith
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 3/5/2018

Worst customer service and platform ever - plus they unsubscribed all of my customers and...

Pros

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Cons

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times.
2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it.
3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things.
4) We get conflicting answers when we call customer service.

In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Tessa
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 30/8/2020

Good product that has its frustrations

Overall this software does the job, but the general feeling on our team is that it isn't that easy to use and has frustrating quirks that hinder our ability to work quickly and efficiently.

Pros

I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.

Cons

When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.

Response from Ziff Davis

Hello Tessa,

Thank you very much for taking the time to leave this feedback, it greatly helps us to make consistent improvements to our product to ensure you are having the best experience possible.

If you need anything, please reach out anytime.

All the best,

Carlos, Customer Marketing Manager

Replied 14/9/2020
Scott
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
2

3
Reviewed on 10/9/2018

Much to be desired

We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Pros

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Cons

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).
Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.
Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.
Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Response from Ziff Davis

Hi Scott,

Thank you for taking the time to review the platform.

We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know.

-The Campaigner Team

Replied 15/10/2018
Ronald
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 17/8/2020

Using campaigner to support our ISP business and more

Using email for marketing and customer support is here to stay. Campaigner makes it easy.

Pros

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Cons

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Response from Ziff Davis

Hi Ronald,

Thank you for this amazing review! Happy to hear that you are having a great overall experience with Campaigner. If you ever want to tell me more about your experience, please feel free to follow up with me.

Thanks,

Carlos

Replied 1/9/2020
sheren
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 17/7/2019

Commercial Real Estate

Pros

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

Cons

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

Response from Ziff Davis

Hi Sheren,

Thank you very much for taking the time to leave this valuable feedback about your experience with Campaigner.

I am very happy to be able to address some of the points that you brought up about ease of design by letting you know about our new Drag and Drop editor with which you will have access to a plethora of templates to select from, but also the ability to customize the size position, etc of everything which is added. The best thing about it, in my opinion, is that each design produced in the Drag and Drop editor is always completely mobile responsive.

We would be happy to show you more about it anytime, it is enabled for all accounts.

All the best,

Carlos

Replied 7/7/2020
Bill
  • Industry: Nonprofit Organisation Management
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/10/2021

Campaigner a simple way to reach our members

Our overall experience has been positive. We are able to deploy a campaign very quickly versus our previous method that took days. Our messaging and contact list has increased as we move to an increased electronic method of communicating with our members.

Pros

Our members are retired seniors and are very conscious of their privacy. We wanted software that was based in Canada or at least North America. Software that was inexpensive as we do not send a large volume of messaging. Software and company that can be forgiving with hard bounces.

Easy to import and maintain a contact list. Member driven, the member manages their own contact information and mailing lists.

Cons

Shortly after purchasing this product a redesign to a responsive design was implemented. This product is not responsive for smaller screens such as laptops. I exclusively use a 14 or 15 inch laptop. Very irritating.

Helen
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/8/2020

Great for Small Businesses

I like the software as a whole. We are small so don't use it a lot but it's great to have. The staff that set us up were great to work with.

Pros

Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft.

Cons

Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know.

Response from Ziff Davis

Hello Helen,

Thank you very much for this feedback, it provides valuable insight into your experience using Campaigner and it is much appreciated.

Best regards,

Carlos, Customer Marketing Manager

Replied 10/9/2020
Jillian
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 23/8/2019

review

i've used campaign through fire engine red as an end user, as well as a re-seller at platformq education. both experiences have been "meh". it does what we need it to do, but we run into small bugs and quirks that are annoying, the admin screen and the reporting aren't great, and the email templates are difficult to customize. i've had mixed experiences with various members on the customer service team. our old customer service rep was great. since then its been downhill.

Pros

Simple is better, so that makes it easy for non-experienced users to learn.

Cons

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

Response from Ziff Davis

Hi Jillian, just wanted to reach out to thank you for your review of Campaigner, this kind of feedback is extremely valuable to us. We are constantly working to improve our product to ensure that it meets the standards of our clients such as yourself, and would love the opportunity to discuss your segmentation further to ensure it is as optimized as possible to suit your BU's needs. We have also released new templates in our new Drag and Drop editor which has the ability to create responsive and well-designed emails in minutes. I will be happy to go over these things further with you anytime.

Replied 7/7/2020
Gurpreet
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/7/2019

Easy to use!

Any time I've had questions or issues with Campaigner, Customer Support has been able to help. Whether it was a temporary power outage that prevented invites from being delivered to providing the domain/ip to prevent invites from being sent to junk mail. Campaigner makes good to deliver on their promises. I don't dread having to reach out to Customer Support because I know Campaigner will help me every time.

Pros

Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.

Cons

I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.

Response from Ziff Davis

Hey Gurpreet,

Thanks for this amazing review of Campaigner! Your feedback is extremely valuable to us and helps us to become better.

Happy to hear that you like the ease of use and our reporting capabilities. In regards to any delivery concerns, we can definitely address this anytime with our dedicated Postmaster team.

Please reach out to us anytime.

Best,

Carlos

Replied 7/7/2020
Shane
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 19/10/2020

Ned Stevens review

Overall it is a solid experience - I do think it could be better. Hopefully campaigner can add more features to the platform as well.

Pros

I am familar with it and have been using it for years.

Cons

I feel there are times where lists take a while to load, there are also some issues when a campaign gets in queue. This can have a significant impact on the business and we need them to go out on time. We feel if this problem continues we may have to look elsewhere.

Response from Ziff Davis

Hello Shane,

Thank you very much for your review and feedback of Campaigner, it's always great to hear from a long time customer.

All the best,

Carlos Petersen, Customer Marketing Manager

Replied 26/10/2020
Catherine
Catherine
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/9/2021

Intuitive and easy to use!

Pros

The interface is intuitive and easy to use, unlike others that I've tried. It has the right features for building campaigns and automation without being an overkill. The reporting is also comprehensive and straightforward.

Cons

I had some trouble with the deliverability of my emails when I started. I contacted support and it seemed to help improve our open and click rates.

Alternatives Considered

Klaviyo

Reasons for Switching to Campaigner

Price and ease of use.

Response from Ziff Davis

Hello Catherine,

Thank you for taking the time to leave this fantastic feedback for us. It's great to hear that we are easy to use compared to others you have tried and that you are enjoying our automation and reporting features.

All the best,

Carlos P, Community Manager

Replied 19/11/2021
Cindi
  • Industry: Fund-Raising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 8/9/2020

Alumni Database

I think Campaigner is a good tool for what we need and would be even better if we are able to auto load registrants from our website.

Pros

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Cons

Our inability to auto load our alumni who sign up through our website.

Response from Ziff Davis

Hello Cindi,

So happy to hear that you have been using Campaigner to keep in touch with your alumni and that it has been a great help.

We would love to be able to assist with your contact import! There should definitely be something we can do to help with that. If you ever want us to look further into this and tell us more about your experience with Campaigner, feel free to reach out anytime.

Best,

Carlos, Customer Marketing Manager

Replied 25/9/2020
Kristi
Kristi
  • Industry: Architecture & Planning
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/9/2018

Use What You Know

We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Pros

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Cons

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Response from Ziff Davis

Hi Kristi,
Thank you for leaving a review of Campaigner.

We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team.

If you have any additional questions please do not hesitate to contact us.

-The Campaigner Team

Replied 15/10/2018
Darren
  • Industry: Textiles
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/11/2020

Don't subscribe to Campaigner

Started out great, then went bad when they started meddling.

Pros

It works but I can't think of any additional Pro's that I would list.

Cons

The company is all up in your business. I had to cancel my service after using them for more than 5 years because they were reviewing my emails and questioning their validity in their efforts to "protect" me from SPAMMING people. So I dropped them and went to MailJet who is way better. I would not be able to recommend Campaigner to anyone. They went from being a nimble and functional software company to being corporate and full of red tape. I suggest looking elsewhere.

Response from Ziff Davis

Hello Darren,

Thank you for taking the time to submit this feedback, we will review the information presented here with our support team.

All the best,

Allison, Content Marketing Manager

Replied 16/11/2020
Sam
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 20/5/2022

Worst ESP Experience EVER - Verging On Scam Organisation

Campaigner is the worst ESP experience I've ever had. As a high-volume newsletter publisher, we send approx 500MM emails per year across multiple ESPs. We were persuaded by Campaigner to move away from our existing ESP as they would help improve deliverability, lower costs and support our transition. What a complete pack of lies! After signing a 6-month contract, they instantly locked our account or 48 hours after we imported our contacts with zero notice or explanation - just that their postmaster had some issues. After finally getting the account unlocked, we then started emailing our 'super users' from our previous ESP (i.e. those who had opened multiple emails recently)... Campaigner couldn't even match the open rates on that segment that our previous ESP could achieve on our entire list (including inactive). When I raised this I had to wait 2 days for a basic response. I'm now trying to cancel our account but of course, Campaigner got what they wanted - a 6-month agreement and now don't care about providing a decent service. It's now descended into finance and legal getting involved. This is a classic case of bait-and-switch. All I can say is STAY AWAY.

Pros

The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front.

Cons

All of the features they promised: support, deliverability, platform

Verified Reviewer
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
1
Customer Support
2

2
Reviewed on 15/8/2019

There are better options out there

Overall the user interface and tools for Campaigner are very dated and clunky. Every interface seems like it was make 15 years ago and there lacks a consistency in UX/UI. It's not a modern tool and lacks the polish of some of the newer email management apps.

It does send out emails and allows people to unsubscribe and subscribe, but it is overall very frustrating to use. So overall it does function as promised, but it's frustrating to use and there's a bunch of tricks and "gotchas" you have to learn for it to funciton as expected.

Pros

The basic functionality (sending emails, managing mailing lists, templates, etc.) do work, but it's not always the easiest to get it to work the way you want.

Cons

The interface to create emails is very clunky and they must be using an old WYSIWYG which causes a lot of problems. The numerous steps you have to go through to preview an email is frustrating.

Response from Ziff Davis

Hello and thank you for taking the time to leave us this review. Sorry to hear you had this experience! We strive to give our users the best functionality paired with powerful, high-level features and feedback like this does help us to ensure that we are able to make improvements where needed. Happy to report that we have since released some major updates with our user interface including the Drag and Drop email editor. If you would ever like to try it out, let us know as we would love your feedback on it.

Best,

Carlos

Replied 16/7/2020
428 reviews

Related categories