About Campaigner
Campaigner pricing
Campaigner does not have a free version but does offer a free trial. Campaigner paid version starts at US$59.00/month.
Alternatives to Campaigner
All Campaigner Reviews Apply filters
Browse Campaigner Reviews
All Campaigner Reviews Apply filters
- Industry: Nonprofit Organisation Management
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Making the most of campaigner
In a single sentence, it's the software I encourage others to purchase more than any other.
Pros
As with any software you buy, the 'sell-in' always goes well, it always sounds exciting and any barrier seems insignificant. The difference with campaigner, was that all these statements were actually true. Not only did they help us with the onboarding but they've also given us dedicated time and training to help bring some more of our 'outlandish' automations to life. They've really helped modernise our Service and provide us with the capability worthy of our incredible donors.
Cons
Only suggestion would be to build into the software translation capability, although we have overcome this quite easily.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Love the Drag & Drop Editor!
Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.
Pros
When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.
Cons
We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.
Alternatives Considered
MailchimpReasons for Choosing Campaigner
We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.Switched From
DemandforceReasons for Switching to Campaigner
Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.Response from Ziff Davis
Hello Laura,
Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need.
We look forward to continuing to serve your email marketing needs for years to come.
All the best,
Carlos Petersen, Customer Marketing Manager
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Borderline Scam
Absolutely awful experience. Interestingly, there's a similar review on here to that which we had. Found that our account got locked after it was created, emails back and forth between myself and support. No help whatsoever! Got a response saying it was a system issue, then it should work fine, then it was something else. I emailed asking for our account to be closed only to find that we then started getting billed for a server that not only did we not want to use WE COULDN'T USE IT! Genuinely the most awful company I've ever had dealings with! And that's saying something
Pros
There is nothing I liked about Campaigner as we were never able to use our account
Cons
Nothing - we never got access to the account
Response from Ziff Davis
Hi Mark,
Thank you for your feedback; we are sorry to hear that you had a negative experience.
In reference to the locked account, we had some routine maintenance to conduct around the time of your signup, this subsequently disrupted our customers ability to login and was communicated by our team.
Regarding the cancellation, our process, which was adhered to by our support team, is that the customer will need to call in so that we can verify their account details and most importantly the identification of the credit card holder, before cancelling the account. As it appears you had not called in, your free trial subsequently converted to a paid account, which was cancelled after you spoke with our support team via phone.
Thanks again for your response. At Campaigner, we value our customers' feedback greatly, as this allows us to improve our SaaS for new, old and current customers moving forward.
Kind Regards,
The Campaigner Team
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Brilliant Customer Support. Limited Functionality
Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal.
Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help.
Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.
Pros
Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome.
We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.
Cons
Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.
Response from Ziff Davis
Hello Shaun,
I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on.
Your feedback with regards to integration is also much appreciated and has been sent up to upper management.
Looking forward to serving your email marketing needs in the future, all the best.
Carlos Petersen, Customer Marketing Manager
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
A little learning curve, but powerful software
We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.
Pros
Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.
Cons
Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)
Reasons for Choosing Campaigner
Contactology was purchased/absorbed/eaten by Campaigner/J2Reasons for Switching to Campaigner
Mostly legacy; we had accumulated years of contacts and lists in Contactology. When we did a revisit of the service, we decided to stay with Campaigner at that point also. In addition, I have used some of the other services and Campaigner is the best fit for Wizard World's needs.Response from Ziff Davis
Jerry,
Thank you very much for your detailed feedback about our product. I am happy to hear that our list management system is working to your satisfaction and that our customer support has been there to help you.
Your feedback about our WYSIWYG editor is also appreciated, I hope that you have had the chance to try our new drag and drop editor.
Please let us know if you need anything anytime.
Best,
Carlos
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Automation and ease of use
Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.
Pros
The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.
Cons
Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.
Reasons for Choosing Campaigner
Constant Contact did not have the ability to automate ina way to send our emails out every four weeks or other custom send scheduling of the same emailSwitched From
Constant ContactReasons for Switching to Campaigner
Ease of use and automation features were the critical components that helped us move to Campaigner to achieve our needs.Response from Ziff Davis
Hello Jason, thank you very much for leaving this great feedback for us. It most definitely helps us to ensure that we keep Campaigner as optimized to your needs as possible. Best regards - Carlos, Customer Marketing Manager.
- Industry: Staffing & Recruiting
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
Easy to learn and great customer service, when necessary
Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge.
FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful.
Pros
Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).
Cons
Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.
Alternatives Considered
Constant ContactReasons for Switching to Campaigner
Don't really remember since I've been a user for many years. I recall 1) the pricing was more in line with my needs and 2) so many in my sector were using Constant Contact, I figure it best to blaze my own path -- didn't want to be a copycat .Response from Ziff Davis
Hello Bruce,
Thanks for this excellent feedback! It's great to hear that we have been a great service for you regarding list management and analytics for your email campaigns and that our customer service team has been there for you.
We are looking forward to continuing to service your email marketing needs for years to come.
Take care,
Carlos P, Community Manager
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
from Zyxel administer
The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.
Pros
easy to use.
Cover most function that we need.
Drag and drop save a lot of time.
Cons
RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.
Reasons for Switching to Campaigner
Mailchimp: Better UI. HubSpot: more function.Response from Ziff Davis
Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
What’s Campaigner?
Pros
I haven’t used Campaigner for long, but it allows me to automate email marketing.
Cons
It lack email marketing capabilities for global enterprise organizations.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Campaigner review by Jen
Pros
The product's reliability is what I like most. Campaigns have always been successful and productive. No spam folder problems. Customer service is always available.The product is easy to set up and use, the dashboard is great. Features split testing and automation.
Cons
The product lacks a free version or trial. Templates are more static and less customizable.
Switched From
MailchimpResponse from Ziff Davis
Hi Jen,
Thank you for your outstanding review of Campaigner. It's wonderful to hear that you are enjoying our range of features and overall service.
As a valued customer your feedback is extremely valuable and allows us to improve our SaaS for new, old and current customers moving forward.
We look forward to working with you for years to come.
All the best,
The Campaigner Team
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
-
Review Source
Campaigner review - helpful basic features with some limitations
The software has some limitations, but our team has an overall positive experience. This software is very basic, which makes it easy to use, but it's more difficult to customize the email templates and use sophisticated design elements (i.e., buttons, icons and photos) to make them more attractive.
Pros
The templates were relatively simple and easy to use. You receive an email send delivery notification and are notified if the email is unable to send. Manual lists are easy to upload from Excel files.
Cons
It's difficult to use dynamic content, experiment with A/B testing and manage segments using our complex membership database. Several times, the site was down and the customer service reps could not provide ETAs for resolving the issue. The code has inline styles, limiting the degree of customization. It's difficult to drag and drop elements. Inserting photos is very difficult.
Response from Ziff Davis
Hello Sarah,
Thank you very much for your feedback. It's great to hear that we have been easy to use for your email marketing and list maintenance.
I sincerely hope that our support team has assisted you with all of your questions regarding AB testing and dynamic content. We constantly strive to have the best customer experience possible, and I will ensure that your feedback gets to respective department heads.
Best,
Carlos P, Community Manager
- Industry: Music
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Winterfolk Festival Bulk Email Program
It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.
Pros
The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.
Cons
1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply.
2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version.
3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function.
4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems.
3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Good, but not for beginners
We are an agency and use Campaign to send email broadcasts for out clients.
Pros
The price is probably why my company chose Campaigner.
Cons
Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.
Response from Ziff Davis
Hello Kitty,
Thank you very much for your feedback as it gives us valuable insight into your experience with Campaigner.
This feedback will be sent to our support and product managers, as we always strive to keep our software as optimized as possible to our valued customers.
All the best,
Carlos, Customer Marketing Manager
- Industry: Government Relations
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
It's buggy - but getting better
I have to use it, so I do.
Pros
With the new block editor, Campaigner is light years ahead of what it was even a year ago. That said working with the block editor is not full proof. Fonts / spacing/bolding etc, may be different upon deployment that what is shown in the proof. TEST TEST TEST . And test on multiple devices because what you see on YOUR device(s) may not be what others see.
Cons
Customer support is unhelpful for bugs, and they do come up, but not as often as they used to with the introduction of the new block editor. I think the Constant Contact is the competition and offers way better flow and experience, however if you MUST use a tool whose data is stored in Canada, then this product is ok, but not the best.
Response from Ziff Davis
Hi Roseline,
We really appreciate that you took the time to give us feedback. We're glad that you have found the block editor useful, and we will look into the items you have raised.
All the best,
Allison, Content Marketing Manager
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Avoid absolutely. It’s a kind of scam
Absolutely horrible
Pros
It is appealing the easy email builder and the choice of email design
Cons
They take your card details and they carry on charging until you don’t change your card details. It’s not possible to cancel the subscription.
Response from Ziff Davis
Thank you for your feedback; we are sorry to read of such a negative experience. We see that you've been a customer since 2018, and we hope that until now your service was of high quality and with minimal issues.
We can see that there was a delay in providing different price plans for your review, and for that we sincerely apologize, however it's unfair to refer to our service as a scam as it really is very easy to cancel your account.
Again, we do apologize for the delays in communication that led to your wanting to cancel. We are sorry to lose you as one of our valued customers.
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Frequent marketer for both internal and external
we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.
Pros
I am a self-taught user; the software is something that can be figured out
Cons
When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.
Response from Ziff Davis
Hi Courtney,
I want to thank you for taking the time to leave this feedback for us as it gives us valuable insight to your experience.
In regards to our self help options, we are going to be releasing a new YouTube series of videos which are quick and to the point so please keep a look out for those.
All the best,
Carlos
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Campaigner an Average Email Marketing Tool
Used campaigner for one of our e-commerce client, though initially it was good but finally moved to Listrak as it provides better support & features.
Pros
I have used campaigner earlier for Email Marketing campaigns. Though it’s easy to use and set up but limited features. Workflow to send automated emails is one of the best features in this tool. You can create segments easily to send more targeted emails.
Cons
Customer service is not that good, sometimes we also found issues during login. It also never worked well in all browsers. Price is also comparatively high If you compare other tools with similar features.
Response from Ziff Davis
Hello Chitta Ranjan, I just wanted to thank you for your valuable feedback. The information you have presented here enables us to craft a better SaaS for all of our customers, past, present and future. I am happy to report that much of the cons you have presented have long been addressed. Should you ever wish to use Campaigner again, we would be happy to have you back and show you everything new. Best regards.
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Great Software
Overall I love Campaigner and am very very happy with it.
Pros
I love the ease of adding leads
I love how I can save my emails in different categories with different themes, and find them super easy
Cons
THat if there is a problem, the only way I know is when my account is temporarily locked out, instead of giving me a heads up with some stuff that can easily be fixed.
Response from Ziff Davis
Hi Marina,
Thank you for taking the time to leave a review! We're glad that you've found Campaigner easy to use and that you've had a positive experience with us.
All the best,
Allison, Content Marketing Manager
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Issues with unsubscribed members
Pros
more convenient than using internal email.
Cons
Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues.
Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).
Response from Ziff Davis
Hello Jonathan,
Thank you for taking the time to leave this feedback for us. Our goal is always to ensure that we deliver the best product possible to suit your needs.
Please reach out anytime.
Best regards,
Carlos, Customer Marketing Manager
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great product
I think its been the best of the email products I've used.
Pros
Very easy to import and export from our main client database
Cons
experiencing many undelivered email due to one of the Campaigner servers having a "spam" label with several receiving client's servers... it should be taken off line or reassigned a new ip address....
Response from Ziff Davis
Hi Glenn,
Thank you very much for your feedback of Campaigner. I will work with our dedicated Postmaster team in regards to the item you raised here.
Best regards,
Carlos, Customer Marketing Manager
- Industry: Nonprofit Organisation Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Reliable and accessible
It served our needs well!
Pros
It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.
Cons
Customer service in the rare event of glitches wasn't great.
Response from Ziff Davis
Hello Hannah,
Thanks for taking the time to leave this feedback. It's great to hear that it was easy to get started with your email design and segmentation, and we hope to continue to improve on all customer service interactions.
Best,
Carlos P, Community Manager
- Industry: Textiles
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
EMAIL MARKETING
Great service....well worth the expense and time to learn.
Pros
The software is very easy to used once it is learned. There is some learning curve especially if your email blast content is anything other than a simple JPG. Along with the email marketing feature the ability to generate URL's is simple and quick. Customer support is very good and they respond quickly and efficiently.
Cons
The ability to use a pdf with function is not allowed. The software forces you to post a JPG an then assign further URL locations so that the receiver can view information selectively.
The software does provide a way around this and once you are familiar with the sequence of these functions its take only minutes to setup, define recipients, schedule when it is sent and then before actuating sending a test email to yourself.
Response from Ziff Davis
Hello Lenny,
Thank you for taking the time to leave this outstanding and detailed feedback for us.
Best regards,
Carlos, Customer Marketing Manager
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Campaigner is a big asset to what I do every day - try to get my business name out.
Getting my name out
Pros
Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.
Cons
The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning
Response from Ziff Davis
Hi Kelly!
Thank you so much for the glowing review! We are happy to hear that Campaigner is a big asset for you and your business.
If you have any suggestions or comments in the future please do not hesitate to contact us.
-The Campaigner Team
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Pros & Cons
Overall, Campaigner is efficient & effective in meeting our company's current needs.
Pros
Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.
Cons
Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.
Response from Ziff Davis
Thank you for this valuable feedback Scott, its great to hear that we are helping you and your team meet your business demands.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Unhappy Customer!
Not very good since it changed from EZ publishing
Pros
No improvements since they purchased this from EZ Publishing
Cons
Its compatibility with Dreamwaever is not very good
Response from Ziff Davis
Hello Sefa and thank you for taking the time to leave this feedback. We are continuously making improvements to meet the needs of our customers. We have recently added new features such as a drag and drop email editor, Reputation Defender contact list assistant, as well as the ability to send SMS marketing campaigns. It would be great to catch up further with you regarding what changes you would like to see, and show you what other improvements we have made. Please reach out to us anytime [email protected].
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Review
Pros
It is relatively easy to use. The support has been good so far.
Cons
Was a long time Streamsend user. When we were forced to migrate to Campaigner, we were told that nothing would change which was not true. We pay more than double for the same volume.
Response from Ziff Davis
Hi Michael and thank you very much for taking the time to come here and leave an honest review of your experience with Campaigner. I am happy to hear that our support team have been there for you. I would love to see if we can do anything about your package to ensure that you have the absolute best option to suit your needs. Please reach out anytime.
Warm regards,
Carlos
- Industry: Internet
- Company size: Self Employed
- Used for 2+ years
-
Review Source
My Preferred System
I use campaigner to prepare newsletters for a State Representative and send them out to a large constituent base. Campaigner gives me the flexibility to develop a template that is easy to use and easy to read. Compared to the other systems I use, I much prefer campaigner and wish that more of my clients would use this system.
Pros
I have used several systems during the past several years, and my favorite is Campaigner - it is very intuitive, user friendly and incredibly flexible as templates go.
Cons
Like many systems, the constraints of templates and other considerations sometimes make it desirable or necessary to use the actual code to best format newsletters. I found that to be the case with Campaigner - but, no more so than most other systems - and Campaigner is very accommodating to downloading code, updating offline, and reloading updated code for the final newsletter.
Response from Ziff Davis
Hi there,
Your review made us smile! We are happy to hear that we are your go-to email platform.
We appreciate your feedback very much and we have passed it along to our product team.
If there is anything else you would like to share please do not hesitate to contact us.
Thanks!
The Campaigner Team
- Industry: Sports
- Company size: Self Employed
- Used for 2+ years
-
Review Source
Non-Intuitive User Interface & Customer/Tech Support Declining
One of the biggest positives with Campaigner when I first got it 5 yrs ago was the hands-on Tech Support, which was readily available and really helpful. However, lately it hasn't been. I couldn't get a simple JPG image inserted without the software rejecting my test emails. Support was difficult to reach and ultimately worthless. Not only could the person not solve the problem, but the "escalation" support never came. I finally had to re-structure my email into a very simple text format. Very disappointing and frustrating. (Note: Earlier campaigns using the same image design always worked fine. Never had a problem.)
Pros
Ability to send 2,500 emails to our Contact base.
Cons
Using this software isn't intuitive. I have extensive MS Office experience but can't easily navigate this software. It is more like the WordPress software which is similarly frustrating.
Response from Ziff Davis
Hello Stephen,
Thank you for taking the time to leave this feedback as this kind of information helps to ensure that we are putting our best efforts forward in the places where it is needed the most.
I will most definitely check into your support cases to ensure that your reported issues are receiving the best attention possible.
Please reach out to us anytime.
Best,
Carlos
- Industry: Education Management
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Good product with lots of flexibility
Pros
In my industry, flashing graphics and complicated layouts lead to less engagement. I like the ability to create a largely text only message with specific links users can click to see more "full throated" descriptions and media.
Cons
Prices go up as the number of contacts you have goes up, and too much IMO. It seems to me the number of contacts a customer has doesn't significantly raise server needs or technology needs, so I don't get why the price increases 5 fold.
Alternatives Considered
MailchimpResponse from Ziff Davis
Hey William,
Thanks for taking the time to leave us this feedback as it is extremely valuable to us. I do think the addition of the Drag and Drop editor will enhance your ability to design plain and effective email designs that are also totally mobile responsive.
I most definitely want you to be happy with the subscription level you are on and would be happy to have an account manager evaluate your situation to ensure that you have the best-suited plan for your BUs needs.
All the best,
Carlos
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
it worked fine for my use
I didn't use all the features of this program. But it worked for me to send out a large amount of emails.
Pros
I felt it was safe to store addresses here. Wasn't bad to use and I'm not real good with computers.
Cons
Some people had problems with e-mails going to their trash. I couldn't delete old templates even though it said I could.
Response from Ziff Davis
Hello Sharon,
Thank you for your feedback of Campaigner, it allows us to work on our product more to always ensure that it meets the standards of yourself as well as all of our users.
We have since made major upgrades to our email editor and hope that you are enjoying the additions and improvement. If you ever need us to show you around, please reach out anytime.
Best regards,
Carlos
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Happy I Found Campaigner
Pros
Compared to my last company, this product is easy to use and I am reaching more people and it is working well for my business.
Cons
Using multiple rows does not allow for paragraphs to be close enough
Response from Ziff Davis
Hello Dana,
Thank you for taking the time to leave this wonderful feedback for us, I am very happy to hear that we are meeting your email marketing needs and look forward to continuing to meet those needs.
All the best,
Carlos Petersen, Customer Marketing Manager
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
-
Review Source
Good option for mass emails
We have found it very easy to use and to design attractive emails that open correctly on all platforms.
Pros
The customer service is excellent. You'll get an English-speaking person who totally knows the product and will be able to help you the first time. They are typically not rushed, so if you need to have them stay on the line while you work something through, they will.
Cons
We're on a monthly plan, so we pay even if we don't send anything in a month. It's probably cheaper than paying as we go, but I hate to pay a bill when I know I didn't use the product that month.
Alternatives Considered
Constant ContactReasons for Switching to Campaigner
Better pricing. More features.Response from Ziff Davis
Hi Gary,
Thanks very much for taking the time to leave this feedback for us. I am very glad to know that our support team is performing to your satisfaction and helping you when you need it most.
All the best,
Carlos
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Great Combination of intuitive Design, Good Features, and Value.
Needed to decrease turn-around time and cost for setting up new email and content marketing campaigns. Achieving both with Campaigner.
Pros
The email campaign and forms setup are intuitive and flexible, allowing creativity while maintaining ease of use.
Cons
Slow response time and/or latency seems to occur at peak hours.
Reasons for Choosing Campaigner
Price and flexibility.- Industry: Entertainment
- Company size: 11–50 Employees
- Used for 1+ year
-
Review Source
Easy to use and easy to set up
pretty good. Depending if you need to email without any assistance from a webmaster to integrate a solution, this would be a good choice.
Pros
It makes creating nice campaigns very easy and adding new names has a number of good options for your distribution list.
Cons
It seemed less flexible than some in removing old users and adding new users with a waiting period.
Response from Ziff Davis
Hello Darrell,
Thanks for your feedback. It's great to hear we have been helpful with all of your contact management. We do hope to continue to serve your email marketing needs for many years to come.
All the best,
Carlos P, Community Manager
- Industry: Leisure, Travel & Tourism
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Great tool to send out Notification via API (integrate in your product)
Pros
We integrate with Campaigner using their API and it is easy to use and integrate with all tokens and cc list you can pass in the API
Cons
More features should be there like Subscription based notifications etc.
Response from Ziff Davis
Hi Gaurav,
Thank you for taking the time to review Campaigner. We are happy to hear you are enjoying your experience so far.
We also appreciate the feedback in regard to the additional features. We have passed it along to our product team.
If you have any additional questions or comments please do let us know.
Thanks
-The Campaigner Team
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Love my Campaigner
Great. We're expanding our use of Campaigner as I write this!
Pros
Have used Campaigner now for years. Switched from another email management program (and have used several). What we like most about Campaigner is that a higher percentage of our emails reach inboxes than with other major programs we've used. Plus, the support is responsive.
Cons
Nothing really. Very happy with the software.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Terrible customer service
Not very good
Pros
Functionality, emails, database, user friendly
Cons
Terrible Customer Service. Very Overpriced, billing department is garbage, alot of my mailing goes to spam even when marked as 'not spam', media library not good
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Campaigner meets our needs
Pros
Campaigner purchased the previous software company we used and we determined to stay with Campaigner. The transition was smooth and the software has been relatively easy to use. As with all new software programs there is a learning curve. Campaigner has offered some webinars that I personally have found helpful. We mostly use the drag and drop and have found it helpful to be able to create our own emails and change them as we need. The reports have also proven useful after a campaign has been sent.
Cons
There have been times when setting up a campaign that the software seems to run slow, but there could be any number of reasons for that.
Response from Ziff Davis
Hello Kim,
Very glad to hear that your transition to Campaigner was a smooth experience and that our webinars have been helpful to you.
Your feedback in regards to our drag and drop editor and also about the improvements we can make is also much appreciated!
If you ever feel like sharing more of your experience, feel free to let me know.
Best regards,
Carlos
- Industry: Market Research
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
There are Better Options
I am not only disappointed in the functionality of the platform, but when I purchases the service I was promised a solution to spambot clicks - albeit a universal problem - I was promised they had it addressed. They didn't. While support has generally been good, what good is it if you CONSTANTLY need support (I'm not a novice)?
Pros
I guess I like the flexibility of the drag and drop email construction... when it works.
Cons
There are SOOOO many glitches in the software. Sometimes images appear, sometimes they don't. Sometimes previews are sent, sometimes they are not. The constant duplication of effort is frustrating.
Reasons for Choosing Campaigner
Spambot "ghost" click problemsReasons for Switching to Campaigner
Promise of resolving false clicks.- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
A Great Marketing Tool
Overall it was a great experience. It provided us with the platform we needed for our inbound marketing efforts and the team was easy to work with.
Pros
It was easy to manage with templates that could be cloned and edited.
Cons
I found the navigation a bit small to read and a bit finiky at times.
Response from Ziff Davis
Hi Nisha,
Thank you for your valuable feedback of Campaigner. I hope that we have been able to address your concerns in regards to viewing the user interface, it is optimized for all major web browsers. Please reach out to us anytime you need some help.
Best regards,
Carlos
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Would be Happy if Problem were Resolved
I have never gotten my issue resolved with the reception of the weekly Friday email that I send out. It goes to everyone on our list, but NOT here to the office. This has been for several months now. I was emailed instructions on June 9 to remedy the situation, but something I was told to do does not work, resulting in frustration.
it's not the end of the world, but it's not optimal.
Pros
The template I have switched to is much better looking and I am learning to use it as I go.
Cons
It would be nice to be able to wrap text around a photo.
Response from Ziff Davis
Mary Anne,
Thank you for taking the time to leave this feedback. Our support and postmaster team should be able to assist you with the item you mentioned, please reach out to ensure the issue is logged and that we have an open ticket for it.
Best,
Carlos, Customer Marketing Manager
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
-
Review Source
Outstanding Customer Support!
Overall the LIVE technical support and helping us with our email deliverability wins over the small technical issues we experienced.
Pros
Campaigner helped get my company off the spam list. I worked closely with their customer support team and talked to live people! It took us a few weeks but honestly our email campaigns aren't going straight into spam folders now and it was worth the time and investment. I dropped MailChimp for Campaigner because Mailchimp didn't have anyone to talk to or couldn't help our company with our technical issue. So speaking to a live tech support team was critical!
Cons
I think it needs alot of work with regards to increasing file sizes within the context of the email campaign (increased file size for gifs, email resolution looks pixelated) and the way the files have to be formatted specifically with no dashes or spaces inside the email campaign takes up alot of time for our company.
- Industry: Retail
- Company size: 201–500 Employees
- Used Monthly for 2+ years
-
Review Source
Complicated but does the job of communicating with our customers
Campaigner was a great way for us to get our feet wet in an email platform that ensured that we were following all requirements for email communications. It helped us figure out what features we like about email platforms and what features we didn't so we could begin looking for something that better suits us.
Pros
Campaigner gives us the ability to communicate with all of our loyalty club members through our email program.
Cons
Campaigner is complicated for us and the emails behave in odd ways at times. We use a custom template that we built which means when elements change, we must adjust the code which can be cumbersome at times. It isn't unexpected, it just isn't easy. We have used other services as a better, and easier, solution than Campaigner. The system is difficult to learn for our newer people, which takes longer to process our communications.
Response from Ziff Davis
Hello James,
Glad to hear that you enjoyed some of our features which helped you to get started with your email marketing.
We hope that our support team has been able to assist you when you have been in need, and please feel free to have any new employees on your end reach out to support for full demos and walkthroughs anytime.
Thank you,
Carlos P, Community Manager
- Used Daily for 2+ years
-
Review Source
It works. It takes some use and practice to become real familiar and proficient.
Pros
It supports key features we need like unsubscribe facility, reporting, etc.
It has supported our email communications and campaigns well.
Cons
Seems very slow to process any action submitted; and can be quirky sometimes...especially during edit mode
Response from Ziff Davis
Hello Brian,
Thanks for taking the time to review our platform. We appreciate the product feedback and have passed it on to our team.
If you have any questions or comments please feel free to contact us.
-The Campaigner Team
- Industry: Farming
- Company size: 2–10 Employees
- Used for 2+ years
-
Review Source
Campaigner is easy to use, offers seasonal programs and maintains our customer database
It is a good company to deal with.
Pros
My business is only open to the public 3 months a year. They offer off season rates.
Cons
The new letter writing options are just okay.
Response from Ziff Davis
Hi Carole,
Thanks for taking the time to give us feedback. We're glad that your experience had been positive.
All the best,
Allison, Content Marketing Manager
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
It's just so-so
Pros
Does the job of sending out mass emails. Provides detailed analytics on emails sent, including graphs.
Cons
The user interface is dated. Can be difficult to navigate. Switching between HTML and WYSIWYG email editing has not been improved. Can be slow.
Alternatives Considered
MailchimpReasons for Switching to Campaigner
Canadian Servers.- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Excellent product
Well-structured, well-supported, and fully-featured. Campaigner has a vast set of tools to allow us to customize our emails with personalized information. The reports and analytics are best-in-class. We use this for internal communications in a large (10,000+ employees) company with offices spread across the U.S.
I'd recommend taking with a grain of salt reviews from a person (who clearly posted twice) who is too disorganized/lazy to end their free trial. The fact that Campaigner gives s 30-day free trial is, by itself, a really good feature for those trying it out. Just make sure you're not too lazy to cancel if you no longer want the service.
Pros
Great feature set, easy to learn.
Response from Ziff Davis
Hi Suri,
Thank you for taking the time to review our product. We are so happy to hear of your pleasant experience.
If you have any questions or concern in the future please do not hesitate to contact us!
Have a great day!
-The Campaigner Team
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Campaigner Review
Campaigner has been an integral tool in the building and branding of our organization.
Pros
The things I like the most about campaigner are: the detailed analytics they provide, the ability to set up drip campaigns, and the customer service which is top notch.
Cons
There is very little to dislike about campaigner as a e-mail service - although if I did have to pick one thing it would be the stock templates are a little bit limited (I design it in dreamweaver and drop in custom html)
Response from Ziff Davis
Hi there,
Reviews like yours really make us happy! We are so happy to know that our platform has been an integral tool in the building and branding of your business.
Your feedback about our editor has been noted and will be shared with our product team.
Thanks so much for your review, let us know if there is anything else we can do for you.
The Campaigner Team
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Mostly Amazing, but Glitchy
We saw an increase in deliverability when we sent our emails compared to a prior software.
Pros
I love the many, many template options. As someone in marketing, it's important to me that my clients' emails aren't boring or repetitive. The customer service is responsive and helpful.
Cons
It's VERY glitchy. I'm constantly running into issues. For example, I'm comparing people who didn't open our emails in the past three months with the people who didn't open our emails with the company we (foolishly) used before Campaigner. Sometimes when I delete emails, it will put them out of order, and it won't put them back in order without a lot of work. I've been working on this for three weeks. Additionally, sometimes pictures won't load or it won't show that I have any files uploaded. I haven't yet found a way to add social media icons, though some templates offer them, but that could be user error.
Response from Ziff Davis
Hi Sara,
Thank you for taking the time to review our platform.
We appreciate the platform feedback and have passed it along to our product team.
If you have any questions or additional feedback feel free to let us know!
-The Campaigner Team
- Used Weekly for 2+ years
-
Review Source
Good tool for our specific needs, but could be easier to use
Pros
We like the fact that we can send on behalf of our real estate agents and assign each contact to an owner. We have not found another product that can do that.
Cons
It is not the easiest tool to use and not as up to date with features and functionality as other tools out there. It is also frustrating that we cannot upgrade our own account - you have to ask support to do that. I believe live chat is the only way to talk to their support team. Wish you could call or email as well.
Response from Ziff Davis
Hi Marisa,
Thank you for reviewing Campaigner!
We are happy to hear that you like our product.
In regard to reaching our support team, you can also reach then via phone at 888 845 4544 or by email at [email protected]. The team is available 24/7.
If you have any other question do not hesitate to contact us.
-The Campaigner Team