---
description: Review of insmartbot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: insmartbot | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [insmartbot](/software/365743/inconcert-conversational-bot)

# insmartbot

Canonical: https://www.softwareadvice.ie/software/365743/inconcert-conversational-bot

> inConcert Conversational Bot: Chat \& Voicebot. Support your customers through AI on any communication channel 


Scale your customer service during peak times with inConcert Conversational Bot. Automate transactional and simple processes and eliminate waiting times. Our bot has long-term memory so you don't lose the conversation history. It can also refer the most complex queries to agents to optimize their time. And, when the most complex issues are solved, the bot can return to finish the query.

In addition, our bot is easy to integrate with CRM systems or backoffice applications, which allows us to develop 360º solutions for companies in BPO, Banking, Insurance, Telecommunications, Retail or Utilities industries. Self-manage your content as often as you like by applying real-time changes using a low-code platform, consequently avoiding interventions from IT experts. Get assertive metrics so you can take control of performance and adjust or modify what's convenient.

Upselling and cross-selling
Offer products intelligently. Use pop-ups to offer alternatives, advise and show complementary products to add to the customers’ cart. You can also actively display customer support when an empty cart is detected.
> 
> Verdict: Rated **3.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 2 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 2.5/5 | Based on overall reviews |
| Value for Money | 2.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Chile, Colombia, Mexico, Peru, Spain, United States, Uruguay

## Features

- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- CRM
- Call Centre Management
- Call List Management
- Call Monitoring

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)

## Related Categories

- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Machine Learning Software](https://www.softwareadvice.ie/directory/4358/machine-learning/software)

## Alternatives

1. [HumanBot](https://www.softwareadvice.ie/software/417157/humanbot) — 4.8/5 (819 reviews)
2. [Clepher](https://www.softwareadvice.ie/software/379760/clever-messenger) — 4.8/5 (88 reviews)
3. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews)
4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Reviews

### "Reseña Conversational BOT" — 4.0/5

> **David** | *11 November 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: La posibilidad de configurar los BOTs a la medida del cliente, así como las diferentes opciones según el producto y los canales a los que se puede conectar el BOT tanto texto como voz
> 
> **Cons**: El hecho que los paquetes de interacciones sea por bloques, genera malestar en los clientes el hecho de tener que pagar un paquete entero de minutos, por ejemplo, si se superan los contratados, y que además, a pesar de pagar el paquete, no se puedan utilizar al siguiente mes. También sumaría el coste de implementación
> 
> Son muy configurable, lo que nos permite poder ofertar y cubrir la necesidad real del cliente. Siempre en InConcert nos han ayudado a poder ofertar y describir bien el desarrollo que tenemos que hacer al cliente, por lo que realmente podemos atraer potenciales clientes, independientemente de si se cierran o no, que sule ser por precio.

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### "OPINIÓN EXCLUSIVA DE BOT DE WHATSAPP: Servicio técnico lento, pero plataforma personalizable. Funciona bien si tienes un equipo tech dedicado." — 2.0/5

> **Verified Reviewer** | *19 December 2024* | Higher Education | Recommendation rating: 5.0/10
> 
> **Pros**: Es personalizable, si tienes un equipo técnico exclusivamente para ello, esta bien.
> 
> **Cons**: En nuestro caso utilizamos SOLO el bot de WhatsApp, así que esta opinion no aplicaría estrictamente al bot de chat. Desde nuestra experiencia, el servicio al cliente deja mucho que desear tema tiempos. Una vez consigues tener una reunion con ellos no está tan mal, pero tienes que esperar una semana o mas hasta que eso pase, cuando los errores técnicos (bugs y faltantes) son de su parte y no hay mucho material de soporte hay opciones muy básicas (como lista de mensajes y tipo de mensaje enviar y esperar con faltantes).
> 
> Punto positivo: Es personalizable
Puntos Negativos: Tienes que ser muy técnico para poder aplicar esta personalización, la plataforma no es nada intuitiva. Los tickets técnicos tardan mucho tiempo en resolverse. Existen bugs en opciones muy básicas, como lista de mensajes de WhatsApp, envío de plantillas, edición de bots...

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/365743/inconcert-conversational-bot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/inconcert-conversational-bot-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/365743/inconcert-conversational-bot> |
| en-GB | <https://www.softwareadvice.co.uk/software/365743/inconcert-conversational-bot> |
| en-IE | <https://www.softwareadvice.ie/software/365743/inconcert-conversational-bot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/365743/inconcert-conversational-bot> |

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