Pulseway

Pros

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Cons

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Cons

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

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Reasons for Choosing Pulseway

Switched From

Reasons for Switching to Pulseway

Pros

The cost for what you are getting. For a few dollars a month per workstation you get complete monitoring and remote access.

Cons

It doesn't support monitoring iOS devices yet though I believe they are working on that and you can still use their app on your iPad or iPhone to monitor other systems (Mac, Windows or Linux).

Pros

RMM works very well. The remote take over works well with all the options that you expect.

Cons

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

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Reasons for Choosing Pulseway

Switched From

Reasons for Switching to Pulseway

Pros

Ease of access.
Easy integration.
Reliability
Great support.

Cons

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

- Ease of use / Intuitive UI
- Powerful, feature rich mobile app
- Integration with Bitdefender GravityZone EDR

Cons

Lack of graphical remote desktop control for Linux systems

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Reasons for Choosing Pulseway

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Reasons for Switching to Pulseway

Pros

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Cons

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Cons

Missing some functionality at the moment on the network monitoring side.

Pros

I really like this RMM solution because it allows me to set everything up once and then not worry about it. Its robust feature set covers all my needs without the need for constant oversight, which saves me a lot of time. Plus, the expert support available makes it easy to configure and optimize, ensuring that everything runs smoothly. The combination of reliability and minimal maintenance is exactly what I value in IT management tools.

Cons

I have very little to criticize about this system, except for the mobile app, which occasionally forgets that I’m logged in. It’s a minor inconvenience, but overall it doesn’t take away from the system's otherwise exceptional performance and reliability.

Pros

The remote monitoring and automation features are game-changers for me. Plus, the mobile app is super convenient.

Cons

I wish the reporting and analytics capabilities were more robust. Also, better integration with third-party tools would be helpful.

Pros

I like that the platform is constantly improving and adding new features. They are fairly open to criticism and following through on feedback and requests.

Cons

I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad hoc. There is also a lack of dark mode on the web app. My biggest gripe though is their documentation. It feels incomplete and can be tricky finding information on a certain feature.

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Reasons for Choosing Pulseway

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Reasons for Switching to Pulseway

Pros

I love that Pulseway is mobile first in design. I have used other RMM's like n-able (formally solarwinds) and their interface left a lot to be desired.

I can be at home and monitoring my network from my phone instead of being at my computer.

Cons

It seems Documentation is lacking. While other RMM's have step by step tutorials hosted on their sites or youtube, trying to find information on how to do various things is lacking.

My Support person [sensitive content hidden] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to learning software and tools that I have at my disposal, so I hate having to send her emails on how to do stuff, and when I have to send her a question she is nothing but helpful in this.

The other thing I don't like is the up selling of other services offered by Pulseway\Kasaya, Let me know about it and let me decide if it's something i'm willing to bring to the partners attention, but that's not something that's inheritant to pulseway.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

It was quick to deploy and was quite easy to learn. The patch management template is also very convenient. The Mobile application is also extremely handy.

Cons

Deployment via Intune is not possible at this time.

Pros

Great pricing options for small teams.
Quite powerful for such a small agent.

Cons

Reports could be more detailed, especially when it comes to resource usage and performance metrics

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Being the responsible person if an outage happens, having the Pulseway mobile application is perfect and makes the monitoring really easy.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Pulseway is truly a fantastic Remote Monitoring and Management (RMM) product, and I strongly believe it stands at the top of its class. One of its greatest strengths is the constant development and improvement. The rate at which they are introducing new features and enhancing the product is impressive—comparing the Pulseway of this year to last year is like comparing night and day.

Another standout feature is their patch management automation. In an era where Cyber Essentials certification is crucial for many businesses, Pulseway offers the strongest patch management system in the market. The automation capabilities streamline updates and reduce manual intervention, making it a vital tool for keeping systems secure and compliant.

Their openness to community feedback is refreshing. You can request features, and the developers genuinely listen to user suggestions!! This level of responsiveness shows that they value their customers and are committed to improving based on real-world use cases. A must in my opinion.

Cons

While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability.

One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience.

Pros

Managing servers and desktops remotely allows me to deliver an excellent end-user experience from our IT team. The Windows and third-party patching module has significantly minimized the time I spend keeping servers and desktops updated, all while maintaining oversight of the deployments.

Cons

The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections. Additionally, the marketing team appears disconnected from the client database, leading to emails promoting products that I have already subscribed to.

Pros

It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere.

Cons

I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon.

Pros

[sensitive content hidden] has been really great in her customer service field and account manager. she's alway there to help with our enquiries, improve and flexible adjust to our business need. Pulseway RMM is a great product with everything IT management needed from assets management to remote sessions. They are also keep updating and adding more functions to it.

Cons

Integrated anti-virus Bitdefender need to be fully manageable in pulseway instead of logon to Bitdefender GravityZone itself.

Pros

All hardware info is under my fingers, easy to manage

Cons

Remote Desktop still needs to improve, connection speed is low and sometimes lost connection and need to reconnect.

Pros

It's very easy to use and the automations are great. Account manager and support are always very responsive.

Cons

The mobile app is lacking in some features like remote access into computers.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

I found the ease of use of all Pulseway products to be their best feature.

Cons

There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance.

Pros

Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Cons

Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.

Pros

High accessibility, always updated, With the support behind it. New improvements come frequently, extremely easy to roll out to systems on site. Use it now daily to maintain our systems.

Cons

Yet to experience any, Everything including the roll out just works so far

Alternatives Considered

Reasons for Switching to Pulseway

Pros

All services work as indented, no gotchas or anything like that. It simply does what it's supposed to.

Cons

Can be complicated to use at times, figuring out all the links and buttons can be cumbersome - but once you get it figured out its awesome.

Pros

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Cons

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

Pros

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Cons

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives Considered

Reasons for Choosing Pulseway

Switched From

Reasons for Switching to Pulseway

Pros

The cost of Pulseway really seems to be unbeatable. Pulseway also has a robust feature set for the price.

Cons

If I had to pick a con, it would be that they add features faster than they can document them for use. Ah, I just thought of something else. I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern.

Pros

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Cons

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Cons

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day.

Cons

It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better.

Pros

The platform is very accessible for SMBs to set up and use. I have only had to call support a handful of times for help over the years I've used the platform. The UI and mobile support are fantastic. When I first started, I had trouble getting quotes from other RMMs because of my low user count. I am truly thankful to Pulseway for making things easy for me. The pricing is very competitive from what I've seen, and this is also appreciated. As someone with a multi-faceted role where I can't spend all my time working solely on security, I appreciate the ease of use and polish that Pulseway brings. Pulseway's support personnel who conduct quarterly or annual calls, along with their general support, are fantastic and very knowledgeable about the product.

Cons

Pulseway, like any good RMM, comes with full PowerShell access to a single workstation or the entire fleet of workstations through a script or workflow. I wish they had more ready-to-use scripting templates for advanced IT tasks. I have noticed that they have released some nice reporting and script templates since I last checked. Their integrated remote desktop solution for accessing user machines could use some more polish. Additionally, I wish there were more dashboard templates to show other metrics.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Cons

They don't yet have support for Linux Remote Desktop and that is really needed.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Pulseway, under the guidance of our dedicated Account Manager, James Norris, has been instrumental in our company's remarkable growth. Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness. James consistently goes above and beyond, always available to answer calls and emails, ensuring we receive the support we need, when we need it. Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget. Moreover, the consulting advice we've received from Pulseway has been invaluable in navigating the daily challenges faced by MSPs.

Cons

While our overall experience with Pulseway has been overwhelmingly positive, there have been occasional hiccups with integrating some of their solutions with other platforms commonly used by MSPs. However, these instances have been relatively minor and haven't significantly impacted our operations.

Pros

The Web UI Dashboard is very user-friendly, probably the most user-friendly system I have worked on in a long time...

Cons

We rely a lot on the Remote Control system to remote through so our users in remote sites. For a while we have been struggling with the lag when connecting, This was purely as a result of the Remote control server connection which gave us a very high ping. Fortunately, recently Pulseway has setup a relay server locally which should hopefully reduce the lag, therefore the ping times should drop, which should improve the connections.

Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status: Install Failed). Hopefully you guys can take the feedback and look at that for us to make sure the sync is successful all around...

Pros

Ease of use. Cell phone app, hands down, is the best one we have seen. The phone app and web app work the same, so there is truly no difference. Very quick to respond to a support issue.

Cons

Update schedule. I wish they would publish the update schedule so that we can plan accordingly.

Alternatives Considered

Reasons for Choosing Pulseway

Switched From

Reasons for Switching to Pulseway

Pros

We use Pulseway for monitoring and remote server management. My favourite thing is that I can control the servers from my phone and in case of any problem I am informed right away and I can sort everything out before the client even notices that there is a problem. Pulseway is a great help and I couldn't imagine working without it.

Cons

In fact this is the last change where the Pulseway app from the Microsoft store, so it stopped having some basic features like the ability to restart servers, install updates etc... I really enjoyed using the app, and I understand that as part of the progression it's moved to a web interface. But the slowdowns bother me, having to log in, enter 2FAs and such.. But still, it's a great help.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

The platform works reliably and the continously innovate the software in every quarter. The support and the account manager is very helpfull and always has
competent answer to our questions.

Cons

They should be more flexible with customer needs, like transtale the end user customer portal for other languages other than english and german.

Alternatives Considered

Reasons for Choosing Pulseway

Switched From

Reasons for Switching to Pulseway

Pros

All in one mangement engine, with sophisticated tools and templates.
Account managers are quick to repond and are always helpful.

Cons

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

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Reasons for Choosing Pulseway

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Reasons for Switching to Pulseway

Pros

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

Cons

The invoices and payment process must be improved.

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Reasons for Choosing Pulseway

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Reasons for Switching to Pulseway

Pros

It's affordable, easy to scale and has been reliable for the past 6 years that I've managed it. Over time new features have been incporated that have been valuable to our organisation.

Cons

The integration between RMM and PSA could be more streamlined. Remote control of Linux systems would be valuable.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Pulseway excels in its ability to provide comprehensive remote monitoring and management capabilities. The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts. The automation features save a considerable amount of time, and the software's integration with various platforms is seamless.

Cons

nothing really, everything worked fine for me never had major issues.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Pulseway's UI makes it super intuitive to manage. It comprehensive set of features, combined with their automation tools, enables each of my technicians to manage hundreds of devices instead dozens. Simply superb. It integration with other tools makes Pulseway my 1 stop shop for all my MSP requirements.

Cons

Feature parity for MacOs support is still on the works. They are getting better with each release, but, not quite there yet.

Pros

Pulseway allows us to easily manage our IT systems whether they are out on deployment or based in our office. The integration with Slack allows notifications to easily be sent to groups of people highlighting to us potential issues before they become more severe and cause downtime. The iOS app is also very handy, allowing me to see the status of any computers on the go.
Knowing that Pulseway can grow with the business provides nice peace of mind as I don't feel like I'm investing in a system that I will some day have to replace.
The integration of BitDefender has been a great help too.

Cons

I'm not an IT engineer or expert in IT management so I found that there was a fairly steep learning curve. I'm more knowledgeable than the average person but kept getting stuck navigating the web portal, especially at the start. The menu system isn't as intuitive as it should be in my opinion. I think there should either be a "simplified mode" for people who just want to get started with organising their IT systems but don't need all the advanced features.
Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing. For example, you can't automatically install BitDefender via Pulseway on a Mac you have to go into the BitDefender client.

Pros

It is quick and easy to manage devices online and also from a phone. The updates have made it even easier to navigate.

Cons

There needs to be more integration with 3rd party tools like Bit Defender. Currently, there are too many other logins for the partnering tools.

Pros

The palteform is really easy to use and powerfull

Cons

Would like to see SSO auth implemented

Alternatives Considered

Reasons for Choosing Pulseway

Switched From

Reasons for Switching to Pulseway

Pros

Product has been reliable and there's new features on a regular basis.

Cons

Pulseway tries to get you to commit to a 3 year term. However, after speaking with the rep and clearly explaining that we would not agree to a 3 year term, things have been fine.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Very effortless management of the managed systems. Many different interesting and powerful features such as automations. The mobile app is very nice. It is frequently updated with new features.

Cons

Should be better integrated with linux systems. I would love to see patch management for linux.

Alternatives Considered

Reasons for Switching to Pulseway

Pros

Notifications on different computer events.
Remote control - and the secure way it works.
Control a server/computer without logging into the GUI. Windows updates etc.

Cons

The lowest license count on a business account is pretty high.

Alternatives Considered

Reasons for Choosing Pulseway

Switched From

Reasons for Switching to Pulseway

Pros

The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.

Cons

The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.