About Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop dashboard. As a service business solution, Jobber supports over 50+ service industries and provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatching, expense tracking, invoice creation and billing, online booking, a self-service client hub, quoting, client reminders, automatic emails and many more. With time tracking functionality, Jobber's scheduling module allows users to update any job in real-time such information on task completed and project progress so management can effectively track field personnel. For assignments, management teams can set up individual jobs or recurring contracts and assign multiple field technicians to a single job. Jobber allows users to create professional invoices using customizable templates and will automatically send invoices via email. For epayments, Jobber partners with various electronic payment apps, such as Stripe and Paypal to streamline electronic billing. Jobber’s customer relationship management (CRM) module will track past clients' contact information allows users to create custom fields, tags, attach files or phones, and more. All of this is connected back to the billing and work history. In addition, any client can approve quotes, schedule work orders, pay invoices and communicate with service teams using Jobber's self-service client hub. The Jobber app is available for iOS and Android devices.
Jobber Software - Win more jobs.
Jobber Software - Schedule and dispatch.
Jobber Software - Complete the job.
Jobber Software - Get paid faster.
Jobber Software - Track customer history.
Jobber video
Jobber Software - Win more jobs. - thumbnail
Jobber Software - Schedule and dispatch. - thumbnail
Jobber Software - Complete the job. - thumbnail
Jobber Software - Get paid faster. - thumbnail
Jobber Software - Track customer history. - thumbnail

Jobber pricing

Jobber does not have a free version but does offer a free trial. Jobber paid version starts at US$35.00/month.

Starting Price:
US$35.00/month See pricing details
Pricing Details:
Jobber offers 3 plans with different available features and numbers of users per plan. Jobber Core starts at just $35/mo (annual plan) Jobber Connect starts at $98/mo (annual plan) Jobber Grow starts at $196/mo (annual plan) View Pricing Plans
Free Version:
No
Free trial:
Yes

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Jobber Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 583 View all reviews
Andy W.
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/2/2019

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Cons

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Response from Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Replied 23/4/2019
Marcus W.
  • Industry: Environmental Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
5
Customer Support
0

4
Reviewed on 11/10/2021

Good Software.....Greedy Management

Pros

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Cons

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache.

I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Response from Jobber Software

Hi Marcus, thank you for taking the time to share your feedback. It's wonderful that you're finding Jobber easy to use in running your day-to-day operations, and that you're enjoying the scheduling features.

We are always eager to learn about how we can improve, and we are very sorry to hear about your negative experience.

Our team would love the opportunity to directly discuss your product feedback, and better understand how these features would positively impact your business. Our support team is available from 8am-5pm MT, M-F at your convenience by phone (1-888-721-1115) or email ([email protected]). We would be happy to address your concerns about your subscription and feature changes.

Replied 14/10/2021
Madonna G.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

1
Reviewed on 18/2/2018

Customer service is beyond appalling! Features that you pay for just don't work.

You can sign up and pay them money without ever speaking to anyone but when you want to cancel they say that you MUST call there office in the US and if you don't and your subscription expires, you have no access to your account. Meanwhile, your clients are still getting appointment emails and the program keeps going along without you able to stop it. Customer service is beyond appalling, you send a request and you get a response after 4-6 days with a question and then you have to wait another 4 -6 days for another one-line email with another question - it is beyond frustrating. Features I am paying for just don't work and it has been 8 weeks now and I am being asked the same questions over and over with no answers.

Pros

Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

Cons

I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Response from Rebecca

Hi there Madonna,

First off, we would like to apologize for all of the frustration you experienced with our team and the issues happening with time entries not properly syncing over to QuickBooks Online. What happened here is far from our goal at Jobber, which is to help people in small businesses be successful.

We took a look at the history of this issue and it looks like there were some communication issues between our Tier 1 and Tier 3 support team and a breakdown in our normal processes. We know our customers are busy people, so our goal is to provide quick solutions, and the fastest possible turnaround time when issues do occur. What happened with your issue is far from what we see as our standard of customer service, and we're very sorry this was your experience.

In terms of the timesheet syncing errors, our developers are still looking into what went wrong by working with the QuickBooks Online development team. This is an issue we haven't seen before, and we are working hard to understand the root of the problem. The goal of timesheet syncing is to save our customers time and guarantee accuracy, so we absolutely want to make sure this is resolved.

Thank you for taking the time to leave this feedback for our team. We've taken note of what happened in all of these areas to prevent issues like this going forward, and again, we're very sorry this was your experience.

Replied 22/2/2018
Martin D.
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/7/2021

Jobber - a must have company working in the field

Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.

Pros

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze.
The calendar makes it simple to review and update the workload dynamically.
Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer!
The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Cons

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

Response from Jobber Software

Hi Martin,
Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this.

It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you.

We look forward to being on your team for many more years to come. Have a great day!

Replied 26/7/2021
Rich A.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 4/12/2020

Jobber - MY Business OSS

My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.

Pros

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Cons

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Choosing Jobber

QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.

Reasons for Switching to Jobber

Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.

Response from Jobber Software

Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!

Replied 16/1/2021

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