Jobber

Pros

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Cons

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Pros

Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.

Cons

The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.

Pros

Very good app except the very basic quoting/estimating, job scheduling and customer communication 'capabilities'. Jobber works very well without glitching both on browser and on app, very clean look, without too much going on to be distracting. However the issues I have with above mentioned make me constantly search for alternatives. If they continue to improve and make changes to these 3 areas, the software would be perfect. I don't see that happening soon though since focus seems to be on integrating very expensive 3rd party apps that don't benefit small businesses.

Cons

The scheduling function is good but could be much better if they allowed for other schedule types that aren't one time or on an easily recurring schedule. For landscape, we have visits on one contract that are weekly, bi-weekly, monthly, twice yearly, etc. So usually between 45-60 visits included in a single quote. But because they don't all fit into a neat recurring schedule, I usually include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! the most frustrating thing ever! So much work and it takes so long! Its one of the absolute WORST things about scheduling.There are work arounds of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals only associated with one quote. It is incredibly frustrating when I have to invoice later or trying to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to approved job that has the actual total and I just gave up. It should not be this hard. Also for any jobber people reading this PLEASE allow BULK DELETION of JOBS. Its too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in list or the ability to filter and bulk delete.

Pros

What isn't the most useful is a better question! I have tried other companies for our workflow and nothing compares. Everything I could have thought of that we needed in a software company is already implemented with you guys. Whether it be scheduling, live GPS tracking for technicians, job costing, estimate options, job pictures, etc. It's all right here. Not to mention I can link about every other software we use so they can be integrated.

Cons

I don't have any! Everything I need is already there.

Pros

The fact that it was very easy to implement and get our staff on the app with such ease. The customer service is awesome. I can't tell you how many times I have punted questions from my employees over to the customer service chat on their own devices to answer their specific questions.

Cons

I wish that when we invoiced from Jobber and synced it with Quickbooks, that if we have a change on that invoice, that the change would sync over to quickbooks as well. I wish that there was like a daily journal feature that could be implemented somehow. My husband comes home at night and physically writes down all the things he did that day. So like a check list for himself. If I could get him to do on his Ipad, it would save him some time I think.

Alternatives Considered

Reasons for Switching to Jobber