Jobber

Pros

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Cons

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Jobber enables my company to retain more information and service more client homes. With Jobber's help, we have been able to build 40% more business this year over last year. I don't think we could have done that without the software to manage it all. Payments come in quickly, we have less cancellations due to the reminder notifications. Tipping has gone way up with the tip feature in Jobber payments. We likely win more bids due to the professional appearance of Jobber. It has upped our communication with clients to a higher level. Integrates well with our reviews program in NiceJob. The request form is so valuable to us as we have it connected to our website and it funnels leads in the back door. The benefits are many and the pain points few.

Cons

sync errors with Quickbooks are many, automated job timers don't function for us so we can't use that portion of the system, sometimes the tipping function is hard to find for our customers and they end up not tipping, automated reminders cannot be cancelled or retrieved short notice, several other little things but these are on the top of our list

Alternatives Considered

Reasons for Switching to Jobber

Pros

I DID like the communication and customer service. Now I feel like everything revolves on what you can sell me. Jobber is easy to learn and works great when you use it for the basics. We started using just the scheduling and the invoicing.

Cons

The inability to dig deeper into job insights, the fact that we can only create quotes, not estimates. I feel like Jobber is great for cookie cutter jobs, but not so much for custom jobs. When there are so many unknowns in a job, the system does not make it easy. We are constantly having to figure out work arounds. I don’t like that customer service no longer has time or answers. We will most likely switch to more of a construction CRM in the next year or so.

Pros

Ease of operation and how it allows a small business to operate just as professionally as the larger businesses. Jobber is also regularly updating and improving to be even more relevant and practical.

Cons

Nothing really. It’s been excellent from the very beginning.

Alternatives Considered

Reasons for Switching to Jobber

Pros

The scheduling, we can schedule out as far as we like. The guys enjoy seeing their future schedule as well.

Cons

Not much, of course we would like to see some changes. The progress billing could be better. The other thing we have noticed is it would be nice to move a quote directly to invoice instead of first having to make it a job.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Job organization, contact with customers, and profit control

Cons

Not much haven't had to many complaints, my employees find it easy to use and office staff like the way it keeps things organized. Customers seem to like the online payment opportunity and the abilities to review their account. Communication with custom is also a plus the online request helps keep the phone lines open for new business to call.

Pros

Jobber runs smoothly, and does a great job of keeping everything centralized and efficient in our back end office as well as keeps the field well informed.

Cons

There are some tiny efficiency improvements or specific things that would greatly increase the value of the product. I find that Jobber still marks clients that are not active as active. (I don't archive them, perhaps that's the work around?) The schedule isn't shown while scheduling jobs or assessments, another small thing as I open a tab on a separate screen, and I was hoping to be able to leave notes for our staff at each step of the client journey, pertaining to that specific step. That is not a feature. The biggest thing is jobber has two time clocks but doesn't separate the hours when integrating with your payroll service. I pay 2 separate wages, one for driving (general time) and another for cleaning (Job time). I have to manually log the different times and then edit the payroll. It would also be helpful if I could set tips paid to auto distribute to employees that worked on that specific job compared to manually sourcing them and distributing.

Pros

We have 20 employees and onboarded 50+ new clients in some of our busier weeks. We absolutely could not manage that without a great CRM. From new leads to quotes, follow ups to scheduling... Jobber allows us to manage our new clients, existing clients, and team to get the job done.

New features like Marketing and AI are some great tools we have been getting to know and implement. We have been especially pleased with some of the marketing tools that have allowed us to choose certain groups of clients from our data-base and email them. We've had a pretty solid conversion rate on those emails and plan to send out those emails every few weeks.

Syncing with Quickbooks is a huge value add and allows us to maintain a very small "bookkeeping" footprint.

Cons

It is somewhat basic in functionality, There have been a lot of small things that we wish we would have had.... ei more functionality in quoting, follow-up, and project management capacity - but the basics are there.

There have been a lot of new additions in the last few months that have really increased the value Jobber brings to the table, especially when it comes to quoting templates and AI for reporting purposes.

With the volume we deal with, its not realistic to think that any one CRM is going to check all the boxes, but with a couple of reports and spreadsheets, we can get all the information we need from New client channels, Conversions rates, team metrics, and financials. Jobber is somewhat limited in its ability at this time to have a detailed dashboard like the one we rely on.

They keep on adding new functions and capabilities which is nice, but there have been a few that should have been a thing years ago. The "leads" tag is one of these, We have had a new client lead special field for 3 years now only to get that as a standard option in the last few weeks. This is fundamental for a business to understand where leads are coming from and where to invest marketing funds.

I do like the chat team quite a bit as you are able to chat with a live person with questions. They can answer basic functionality questions very well, but often we have heard "We will pass that on to the development team."

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

Jobber has streamlined a lot of our workload and enabled us to bring on less skilled staff to take on some of the administrative rolls by providing easy to use tools. Our customers love the interface they get and we've had many customers commenting on how smoothly the entire interaction was because of what Jobber brings to the table and how we've implemented it in our business.

Cons

I don't like the AI features at all. They are poorly functioning clutter and I'm disappointed they don't provide an OFF button for them.

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

Jobber is a very user-friendly CRM, both PC and mobile. It meets the needs of my small company with functionality for specific tasks within estimates, jobs, memberships, and employee performance reports. We also appreciate how easy Jobber integrates with other programs like payroll, GPS and marketing. Also, whenever we need it, there is always excellent, friendly customer support staff who do their best to help answer any question.

Cons

There is nothing to "dislike" about Jobber. As there is always room for improvement, certain areas can be improved upon, such as merging duplicate clients, or being able to make progress payments on not just one-off jobs.

Pros

Jobber has allowed us to stand out from the local competition, delivering a service beyond most customers expectations.

Cons

The scheduling planner doesn't suit our need so we have to use another system for future planning of jobs.

Alternatives Considered

Reasons for Choosing Jobber

Reasons for Switching to Jobber

Pros

Jobber is easy to learn and train others to use. I love how efficient it is to quote, schedule, and invoice jobs.

Cons

I wish there was an option to have more than 1 request form. We have multiple types of jobs that could be integrated into our website if additional request options were available.

Pros

Constant improvement
Marketing tabs, makes it super easy to get Google reviews.
All in one software, everything is right on my phone

Cons

Some features like Gusto do not sync as well as I had hoped
The app is slow during some random points during the day

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

Easy to Use and great customer support whenever you call or email.

Cons

We have not had any complaints with Jobber and have been using them for over 5 years.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Jobber has revolutionized the way things get done here at EDGE Cleaning Service. It makes our team more organized and efficient than ever before. It gives us clear insight into every service, communicates to make the team well oiled, and helps in pulling off a seamless experience for our clients.

Cons

While Jobber has always been super helpful with all of the dealings, there are only a couple of things that we just absolutely would love to have: the ability to format the text in emails, insert hyperlinks rather than having full URLs and more flexibility regarding the status of clients, like being able to toggle among active, inactive, archived, or lead.

Pros

I went from using a large paper calendar on my desk top to jobber with weekly, bi weekly, monthly and commercial clients! It truly was a hassle to cancel white out and reschedule clients! I highly recommend jobber to everyone for small business!

Cons

Nothing really. They have updated and kept up with the most recent trends of what a business shall need.

Pros

Outstanding technical support and they are very FAST to respond to you.

Cons

Maintenance reminders for my hvac clients has been a chore.

Pros

The customizable fields to cater jobber to your business. New features like Sales rep statistics is a welcome addition. We didn't know that we needed it but once jobber set it up we find ourselves pulling the reports for data.

Cons

Customer service isn't the best. After you get through the ai bot usually the representatives say that they will follow up to the developer team. I do not like when the display changes four times within a season.

Pros

The automatic invoicing, syncing of data to multiple different platforms, integration of reviews and marking, and ease of use! Jobber takes a lot of the follow-up and day-to-day busy tasks off our hands! Allows us to get back to what we are good at!

Cons

I'm not sure if it's a Jobber issue or a Gusto issue, but sometimes the timesheets don't sync. Other than that, no complaints!

Pros

Ease of starting setup, FANTASTIC customer support from the start and continuing whenever we have a question!

Cons

I would like to see a small inventory management capability for ordering parts and consumables.

Pros

I love that Jobber gave me the ability to organize all my crews' schedules, job notes, and invoices all in one program. Then having all clients info job related info stored in an easy to access platform is awesome experience for us and the customer.

Cons

The timeclock management or tracking is probably the feature that I think could use the most improvements.

Pros

System is modern, clean and efficient. Multiple options for collection of payments and app to finance. The price book is just wonderful. My clients really appreciate the investment of the system and makes things so smooth to present to them. The internal processing is clutch and simplistic. Notes, photos to attach to jobs, invoices and requests. Hands down a great product. Must try for your business.

Cons

So far none to be honest. I really do love the system.

Pros

Pros are saved for Jobber. It is very easy to navigate through all of the different features invoices can be made and sent within 30 seconds automated invoice follow-ups are a great feature. The platform is really good and friendly stuff on hand to help the new AI bot works very well as well.

Cons

Nothing really it works really well for everything I need.

Pros

Everything is practical and easy to follow, we have had good experiences and it helps us a lot to be organized and have good communication between workers.

Cons

We have only had one drawback, previously the automatic messages had been sent at odd hours to our clients, long before the services were performed or when the service had already finished, that our installers were going to arrive at a certain time when they had already finished working.

Pros

It is fine for doing exactly what the designers of the software want it to do. It's simple to use.

Cons

There is zero flexibility without upsell after upsell. If you want any customization at all, there are no options.

Pros

I like the price point of Jobber and the easiness of it.

Cons

The main two things I do not like about this program first is if you have a invoice or a quote wrote out in someone’s name you can’t just go in there and change the name and address. You have to start a whole entire new quote and copy and paste it would be a lot more use a friendly if you could just add the adding of it so the same invoice or QUOTE can be sent.

The second thing I don’t like about it is I have to do monthly bonuses for our employees every month and I have to calculate their sales. I wish there was a way to be able to click on the area where the names are so they can get all jumbled up into one group each so it’s easier to calculate, or be able to just look up the technicians name and see how much they sold that month in sales. Right now I have to go through each individual invoice from the legacy invoice section and calculate each person’s invoices throughout the entire month and it takes forever.

Pros

We chose Jobber back in 2015 for its simple, sleek, and intuitive design. The user experience on both sides is top shelf. It offered the flexibility to customize the system to fit our needs without requiring a programmer or incurring extra charges like many other options. We have grown with them over the years making many changes along the way as they developed and released new features.

Cons

Fortunately, Jobber's attention to development has eliminated a lot of the issues that we had in the past, and whenever something new pops up they are never far away via chat to address the issue. I'm not a big fan of the USD pricing since it's a Canadian company and I'm a Canadian doing business in Canada, but that's how they have it set up. Sometimes, when I bring something up with support I feel like I'm speaking a different language than they are and they aren't able to help, so I give up before getting mad. It's still not geared toward movers, so we miss out on some cool features that are only available on mover CRMs, but we have a lot of time and experience invested in Jobber, and we have more ways in store capitalize on the functionality. So we're staying put for now.

Alternatives Considered

Reasons for Switching to Jobber

Pros

The flow through from enquiry to invoice

Cons

There are certain parts that still frustratingly need developed further for it to become the full package - development is an ingoing thing within Jobber and it's mostly there so this definitely shouldn't put people off trying it

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

I like the flow that starts with the customer request, converted to a quote, then to a job to schedule, then to an invoice at the completion of the job. It helps me alot being able to see what I am actively working on.

Cons

There are some quirks with QBO sync, but i have not experienced any major issues. Expense tracking is a little lackluster, you have to manually enter the data. Progress payments for larger jobs is cumbersome at first, there are methods, but I don't think they are well documented.

Pros

We like the usability of the software not only for team members but for our customers as well.

Cons

Job costing & tracking for longer or larger jobs is rather cumbersome or nonexistent in Jobber.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Jobber is an all-in-one system organizational tool including: tracking man hours, automatically clock in technicians once arrived at customer's location, easy invoicing, quotes, convenient field utilization, and scheduling appointments is now a breeze with the calendar function.

Cons

The Title of the Job does not transfer from Request, to Quote, to Job, and Invoice creating additional redundant work.

Pros

Reasonable pricing for the features. Automation and easy to use. Overall the intuitive and easy to use modern interface is great. They seem to be adding things all the time that brings extra value.

Cons

The depth of quoting, and more so the products and pricing. It's also a bit difficult to search the right item you are looking for 1/2" 90 vs 1/2" Copper 90 you have to know the way you entered it.

It be nice if you could group things like service items, material, and then make assemblies ( Toilet rough-in -) Has 10 feet of pipe, 2 90s, 2 45s, 1 wye, 10 feet of waterlines. 4 hours of labour. Some way to update your labour or material and it helps update all of your assemblies pricing.

Be nice to have schedule of value invoicing for commercial projects.

Be nice to have some type of service agreements built in.

Needs to have better photo management with out having to need an addin.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Jobber is a tool that works well out of the box. Having worked in complex health and manufacturing organizations, I have seen firsthand what sort of messes happen when the software as seen as the solution to all operational facets. Jobber works well to support companies that have good standard processes. It is also priced in an extremely accessible way for small business to get the advantages of such a complete field service management tool. They are savvy in that they can make money on credit card transactions but also provide this seamless transaction experience with the lowest transaction cost that we have encountered.

Cons

Change orders, pulling quoted options to a job, being able to update a job location once the job is created. Small inconveniences that we have workarounds for until the functionality is added.

Pros

Jobber has been such a game-changer for our business! The automation features make life so much easier by handling quotes, scheduling, invoicing, and even payment reminders and review requests—it’s like having an extra team member who never misses a beat. I also love the Client Hub because it gives our clients a super simple way to see their quotes, invoices, and schedules whenever they need them. It’s been a huge help in creating a better client experience and building trust, which has been a big part of our growth.

Cons

While I absolutely love Jobber, there are a couple of areas where I think it could improve. The reporting features, while helpful, could go a step further with more advanced options, like better tools for analyzing profitability by client or service type. I’ve also found that some of the workflows feel a bit rigid—it would be great to have more flexibility to customize certain processes to fit the unique needs of my business.

Pros

Jobber has helped me to streamline operations and cashflow within my business including new client acquisition, reviews, invoicing, and scheduling. I'm able to take a look at the dashboard each day and see how my business is doing before I head out the door on service calls. Throughout the day I get reminders for clients who schedule directly with me as soon as they fill out jobbers scheduling form which allows me to reach out to them immediately while in the field for a quick conversation, this has increased customer retention and our relationships with our clients.

Cons

Jobber is a comprehensive platform with a lot of features and services, we use jobber for our whole business and this can make certain parts of the platform hard to understand in the beginning. Overtime, I've gotten a better handle on it and call jobber support more often than trying to figure something out for myself.

Pros

I like how jobber is mobile friendly especially to my generation lol.
- We can create a request in a matter of seconds
- We can invoice on the fly
- Two way text messaging makes it easy when it comes to my client base
- Easy to get my clients a yearly contract on the job site

Cons

- They don’t have a area code for my Jobber number
- No text campaign “yet”
- When I click call it calls though my personal cell rather than my Google voice number.
- Need the ability to integrate any contact for on a website to go to jobber

Alternatives Considered

Reasons for Switching to Jobber

Pros

Overall simplicity and focus on user experience, both for us and the client.

Cons

Email and text message deliverability isn’t always the best and can get caught in spam filters

Alternatives Considered

Reasons for Switching to Jobber

Pros

How good the program looks. It's seamless, easy to use, clients love the look of proposals. It's the iPhone of home service software.

Cons

The only thing I could say is that Jobber is a jack of all trades, literally. It works for plumbers, HVAC, cleaning companies, and landscapers like my self. They add features and integrations to help tailor the product to each trade.

Pros

Ease of use
Stable
A very broad platform to conduct business from first call to followup all in one place
The help desk actually helps! I have never had a problem we couldn't solve quickly

Cons

Sometimes it is hard to find pages. Maybe include ALL pages in the drop down menus for Clients

Pros

It is a time saver, I have never gotten so many meanial tasks reduced in an application before. It also is an all in one solution for our cleaning and restoration company we don't use anything else.

Cons

I wish that the app would have some better styling when it comes to schedule I would like to see multiple colors on a job instead of one color when multiple people are assigned that what I can quickly assess who is on a job without clicking on each individual job. Other than that overall a great experience.

Pros

Streamlined from request to quote to job to invoicing

Cons

Would like to be able to have more job items be more detailed with better formatting

Pros

It brought all of the programs into one program. From invoice to Quotes and even inter staff communication.

Cons

The GPS integration is lacking and does not really help us track the fleet.

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

The general ease of use was my initial favorite part of using Jobber. In the year since implementing this tool I have grown to love how committed J9bber is to updating and improving it's features.

Cons

I have no negatives about Jobber that I can think of.

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

Built in scheduling, CRM, invoicing, quoting, etc. it’s very helpful.

Cons

Not designed for fence companies. There is no drawing feature for quotes, the line item options are designed for the fence industry, and it’s hard to show a client everything without having to attach photos and drawings with details from a third party.

Pros

Jobber has funnelled my clients and helped streamline my automation. I love the chat option that is accessible anywhere in the world. Clients know when I'm arriving, the price they're paying and can do all this with a click of a button

Cons

The monthly fees are fairly high for Canadians , with the conversion. I wish it integrated with gmail calendar so I don't have to use two calendars

Alternatives Considered

Reasons for Switching to Jobber

Pros

From getting customers info at the request stage, creating quotes that collect deposits, seamless transition to work orders, to effortless collection on invoices Jobber makes running a business a lot easier then it normally is. Export to QBO saves us a ton of time with our Book Keeper.

Cons

Not having inventory is a bummer. There is a huge focus on Marketing to customers which I'm sure is very important to most companies. Inventory, IMHO would be the cherry on top and would GREATLY simply my life and would significantly increase the value of Jobber (I would happily pay more for this option)

Pros

What I like most is being able to keep track of all my jobs. People can call in a year later and we will know who they are. Also being able to cash out credit card payments same day is convenient

Cons

To be honest I don’t have anything bad to say . They been pretty consistent with me.

Pros

Being able to provide options on quotes, with photos, is a huge perk. I get compliments from clients about the ease of the quoting/ payment process

Cons

The cost is quite high if im honest, I fortunately use it for a seasonal business where I dont eat that cost all year round. The cost isn't enough that I will leave for someone cheaper, but I definitely feel it could be more affordable.

Outside of cost, I cannot stand [sensitive content hidden] Jobber ads. Of all things, those bring me the closest to finding another platform lol.

Pros

Jobber is constantly adding new integrations, so my expanding business can add other apps and services that pair well with Jobber. I love how fast my quote process has become with Jobber. As soon as I am done speaking with a prospect, I can upload pictures to jobber, and send out the quote in just a few minutes.

Cons

Down times have been few and far between with Jobber, but any day time issues with the app are a huge inconvenience when they do happen.

Alternatives Considered

Reasons for Choosing Jobber

Reasons for Switching to Jobber

Pros

The phone app and the mobile features. As the owner, I love that I can see in real time. What is going on with the company.

Cons

The lack of ease for reporting numbers on the technicians.

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber