Jobber

Pros

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Cons

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Pros

We love the Jobs being able to be assigned to our Tech's and crews in real time. We love the GPS feature for when homeowners claim that a crew member was or was not there when they said they were. We love the invoice and payment all being directly attached to the job for easy research or review. We love the scheduler and the ability to send booking confirmations in multiple formats. We love the automated Job Completion emails (especially for our property manager clients). There's more but it would take too long.

Cons

The only thing I don't love about Jobber is when I want to send a booking confirmation or an invoice to a tenant AND the property manager, it will overwrite the phone number in the Client's field due to our connection with Quickbooks Online. It is a glitch that they don't have pointed right at this time, the newly added phone number automatically gets added as the "Main" phone number for the client and then when it syncs to QBO it overwrites the main number in QBO and keeps overwriting the phone # as Main back and forth until we can catch it and delete the auto saved phone number and remark the Client's phone as the main phone. It is a clunky process for us.

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

nothing is good about jobber from the crashing software to their smug customer service, I'm not a fan, am very disappointed

Cons

crashes, smug customer service, I'm very disappointed in their process

Pros

The dashboard is visualling appealing. I enjoy the customer client hub that is with Jobber. I enjoy the live chat as well as calling in to chat with them about any confusion I may have. We enjoy the expenses that can be added with a total amount.

Cons

I would enjoy Jobber more if they had more options with setting up quote follow-up notifications to send to the client. I would like the option to customize more messages that can be sent out as well as a bigger word count.

Pros

Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.

Cons

We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber