About roomMaster
roomMaster pricing
roomMaster does not have a free version and does not offer a free trial.
Alternatives to roomMaster
roomMaster Reviews
Feature rating
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
RoomMaster Anywhere is definitely a great option for smaller boutique size properties
I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms.
Pros
It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down!
Cons
I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
roomMaster Anywhere is vital to our business but could be improved
Pros
Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming.
Cons
Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking.
Alternatives Considered
innRoadReasons for Choosing roomMaster
It was necessary because they were switching to a 'Cloud Based' sytem.Reasons for Switching to roomMaster
They couldn't guarantee that our tills would integrate with their software. The upgrade price was fair and reasonable. It's the devil we know!- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Gets The Job Done
Pros
It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.
Cons
It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.
Response from Aspire Software Company
Dear Chris,
Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated.
We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs.
There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well.
We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value.
Thank you again for your review. We hope to speak with you soon.
Sincerely,
Kimberly Brewer
Client Relationship Manager
[email protected]
813.288.4900
- Industry: Hospitality
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Expensive customer support and hardware costs. We then had to pay to get our database.
We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.
Pros
The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.
Cons
The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance).
Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.
Response from Aspire Software Company
Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly for security issues with legacy technology. Clients affected by this were given 1 year to complete a required upgrade at minimal costs.
Our clients have full access to and own their data. Reporting is available for assisting with a move to a new system at any time. However, if desired there is an available add-on that can export the data as well into a .CSV format for importing into another system.
We thank you for your business and wish you success with your new system.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The MOST COMPLET, feaure rich, yet so user-friendly PMS
RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!
Pros
RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing.
Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.
Cons
I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!
Response from Aspire Software Company
Marlon,
Thank you so much for your review. We are proud to partner with your award winning property and team!
Sincerely,
Kent Howard, Vice President