4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About roomMaster

roomMaster is a comprehensive and user-friendly cloud-based property management system designed to meet the diverse needs of hoteliers and property management professionals. This award-winning solution offers a wide range of tools and features, contributing to an unforgettable guest experience. Recognizing the importance of seamless operations and improved customer service, roomMaster comes equipped with intuitive hotel booking software, channel management capabilities, and a branded mobile app for keyless entry and other check-in/check-out services. One of the key advantages of roomMaster is its cloud-based infrastructure, providing several benefits such as reduced IT costs and infrastructure simplification. This also allows for automatic installation of new features and enables staff to access the system from any internet-connected device. By leveraging roomMaster's front desk services, hoteliers can efficiently manage bookings, billing, and housekeeping, regardless of their location or the device they are using. With its easy-to-use and quick-to-learn features, the system ensures smooth and hassle-free operations, ultimately enhancing customer satisfaction. In addition, roomMaster's performance reporter feature allows users to access real-time data and insights, empowering them to make informed business decisions. This includes monitoring occupancy, guest behavior, and profitability, which can further drive targeted packages and services to cater to guests' needs. Furthermore, the system includes an integrated hotel CRM to foster customer loyalty, enabling personalized and automated communications tailored to individual guest profiles. This can include transactional hotel emails, guest surveys, dynamic guest profiles, newsletters, advanced marketing campaigns, and detailed reporting and notifications. roomMaster also offers a range of integrated solutions such as a booking engine to promote direct bookings and reduce OTA commissions, a revenue optimization feature to maximize ADR and RevPAR, and a marketplace with integrated systems aimed at increasing efficiency and reducing expenses. The channel manager feature further enables users to streamline their online distribution by seamlessly connecting with popular OTAs, ultimately maximizing occupancy and minimizing overbookings. Recognizing the need for self-service solutions, roomMaster introduces a self-check-in feature designed to expedite the check-in process and enhance the guest experience. This includes a customized website that can be branded for the property and allows guests to complete the registration process before their arrival. By providing 24/7 support and a dedicated team of technical experts, roomMaster ensures that users receive the necessary assistance tailored to their specific needs. The goal is not only to provide robust hotel management software but also to ensure comprehensive support whenever it is required. Regardless of the property type or size, including independent hotels, B&Bs, hotel groups, resorts, parks, and management companies, roomMaster offers flexible and efficient solutions to enhance operations and drive revenue growth. With an easy-to-use interface, real-time insights, and personalized customer relationship management, roomMaster stands out as a reliable and comprehensive property management system for the hospitality industry.
roomMaster Software - roomMaster customizable dashboard
roomMaster Software - roomMaster
booking chart has Drag and Drop to easily manage existing bookings
roomMaster Software - roomMaster
room booking process
roomMaster Software - roomMaster customizable and branded booking engine
roomMaster Software - roomMaster customizable dashboard - thumbnail
roomMaster Software - roomMaster
booking chart has Drag and Drop to easily manage existing bookings - thumbnail
roomMaster Software - roomMaster
room booking process - thumbnail
roomMaster Software - roomMaster customizable and branded booking engine - thumbnail

roomMaster pricing

roomMaster does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to roomMaster

roomMaster Reviews

Feature rating

Value for Money
4.2
Functionality
4.1
Ease of Use
4.3
Customer Support
4.2
5 reviews of 119 View all reviews
Traci
Traci
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/8/2022

RoomMaster Anywhere is definitely a great option for smaller boutique size properties

I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms.

Pros

It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down!

Cons

I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information.

Michael
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 29/7/2022

roomMaster Anywhere is vital to our business but could be improved

Pros

Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming.

Cons

Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking.

Alternatives Considered

innRoad

Reasons for Choosing roomMaster

It was necessary because they were switching to a 'Cloud Based' sytem.

Reasons for Switching to roomMaster

They couldn't guarantee that our tills would integrate with their software. The upgrade price was fair and reasonable. It's the devil we know!
Chris
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
5

3
Reviewed on 15/9/2017

Gets The Job Done

Pros

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Response from Aspire Software Company

Dear Chris,

Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated.

We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs.

There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well.

We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value.

Thank you again for your review. We hope to speak with you soon.

Sincerely,

Kimberly Brewer
Client Relationship Manager
[email protected]
813.288.4900

Replied 22/9/2017
William
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
2

4
Reviewed on 4/3/2020

Expensive customer support and hardware costs. We then had to pay to get our database.

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.

Pros

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

Cons

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance).
Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

Response from Aspire Software Company

Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly for security issues with legacy technology. Clients affected by this were given 1 year to complete a required upgrade at minimal costs.

Our clients have full access to and own their data. Reporting is available for assisting with a move to a new system at any time. However, if desired there is an available add-on that can export the data as well into a .CSV format for importing into another system.

We thank you for your business and wish you success with your new system.

Replied 6/3/2020
Marlon
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2019

The MOST COMPLET, feaure rich, yet so user-friendly PMS

RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

Pros

RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing.

Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

Cons

I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Response from Aspire Software Company

Marlon,

Thank you so much for your review. We are proud to partner with your award winning property and team!

Sincerely,

Kent Howard, Vice President

Replied 14/11/2019

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