About roomMaster

roomMaster is a comprehensive and user-friendly cloud-based property management system designed to meet the diverse needs of hoteliers and property management professionals. This award-winning solution offers a wide range of tools and features, contributing to an unforgettable guest experience. Recognizing the importance of seamless operations and improved customer service, roomMaster comes equipped with intuitive hotel booking software, channel management capabilities, and a branded mobile app for keyless entry and other check-in/check-out services. One of the key advantages of roomMaster is its cloud-based infrastructure, providing several benefits such as reduced IT costs and infrastructure simplification. This also allows for automatic installation of new features and enables staff to access the system from any internet-connected device. By leveraging roomMaster's front desk services, hoteliers can efficiently manage bookings, billing, and housekeeping, regardless of their location or the device they are using. With its easy-to-use and quick-to-learn features, the system ensures smooth and hassle-free operations, ultimately enhancing customer satisfaction. In addition, roomMaster's performance reporter feature allows users to access real-time data and insights, empowering them to make informed business decisions. This includes monitoring occupancy, guest behavior, and profitability, which can further drive targeted packages and services to cater to guests' needs. Furthermore, the system includes an integrated hotel CRM to foster customer loyalty, enabling personalized and automated communications tailored to individual guest profiles. This can include transactional hotel emails, guest surveys, dynamic guest profiles, newsletters, advanced marketing campaigns, and detailed reporting and notifications. roomMaster also offers a range of integrated solutions such as a booking engine to promote direct bookings and reduce OTA commissions, a revenue optimization feature to maximize ADR and RevPAR, and a marketplace with integrated systems aimed at increasing efficiency and reducing expenses. The channel manager feature further enables users to streamline their online distribution by seamlessly connecting with popular OTAs, ultimately maximizing occupancy and minimizing overbookings. Recognizing the need for self-service solutions, roomMaster introduces a self-check-in feature designed to expedite the check-in process and enhance the guest experience. This includes a customized website that can be branded for the property and allows guests to complete the registration process before their arrival. By providing 24/7 support and a dedicated team of technical experts, roomMaster ensures that users receive the necessary assistance tailored to their specific needs. The goal is not only to provide robust hotel management software but also to ensure comprehensive support whenever it is required. Regardless of the property type or size, including independent hotels, B&Bs, hotel groups, resorts, parks, and management companies, roomMaster offers flexible and efficient solutions to enhance operations and drive revenue growth. With an easy-to-use interface, real-time insights, and personalized customer relationship management, roomMaster stands out as a reliable and comprehensive property management system for the hospitality industry.
roomMaster Software - roomMaster customizable dashboard
roomMaster Software - roomMaster
booking chart has Drag and Drop to easily manage existing bookings
roomMaster Software - roomMaster
room booking process
roomMaster Software - roomMaster customizable and branded booking engine
roomMaster Software - roomMaster customizable dashboard - thumbnail
roomMaster Software - roomMaster
booking chart has Drag and Drop to easily manage existing bookings - thumbnail
roomMaster Software - roomMaster
room booking process - thumbnail
roomMaster Software - roomMaster customizable and branded booking engine - thumbnail

roomMaster pricing

roomMaster does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Browse roomMaster Reviews

119 of 119 reviews
Sort by:
Traci
Traci
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/8/2022

RoomMaster Anywhere is definitely a great option for smaller boutique size properties

I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms.

Pros

It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down!

Cons

I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information.

Michael
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 29/7/2022

roomMaster Anywhere is vital to our business but could be improved

Pros

Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming.

Cons

Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking.

Alternatives Considered

innRoad

Reasons for Choosing roomMaster

It was necessary because they were switching to a 'Cloud Based' sytem.

Reasons for Switching to roomMaster

They couldn't guarantee that our tills would integrate with their software. The upgrade price was fair and reasonable. It's the devil we know!
Chris
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
5

3
Reviewed on 15/9/2017

Gets The Job Done

Pros

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Response from Aspire Software Company

Dear Chris,

Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated.

We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs.

There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well.

We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value.

Thank you again for your review. We hope to speak with you soon.

Sincerely,

Kimberly Brewer
Client Relationship Manager
[email protected]
813.288.4900

Replied 22/9/2017
Randi
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/12/2023

RoomMaster continues to get better

Pros

RoomMaster has a very intuitive interface and is easy to learn. It has many features that make it easy to isolate availability by room type and date, and the Quick Room display makes it simple to see rooms available for Walk-In as well as rooms set to depart or arrive. The ability to customize confirmation and marketing letters with many different runtime variables has made our job at the front desk much easier when communicating policies and other information.

Cons

The cloud version has proven to be a bit buggier than the previous version, and we experience frequent episodes of "reconnecting" to the network which paralyzes the system - inconvenient when in the middle of making reservations. Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that.

Linda
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/7/2022

A strong right arm

For our every day reservations Room Master is an essential. We know there is so much more that this software is capable of doing. It is very comprehensive and an effective tool for our business.

Pros

I like the ease of use and even after 4 years, learning new features and ways to use the software.

Cons

Learning how the housekeeping function works has been difficult. We have still not mastered that part.

Marlon
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2019

The MOST COMPLET, feaure rich, yet so user-friendly PMS

RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

Pros

RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing.

Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

Cons

I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Response from Aspire Software Company

Marlon,

Thank you so much for your review. We are proud to partner with your award winning property and team!

Sincerely,

Kent Howard, Vice President

Replied 14/11/2019
Heather
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 9/8/2022

Roommaster is great for Hotels of all sizes!

Pros

I like that is effortless. You can customize just about everything. We have all Maintenance,Housekeeping, Front Desk use roommaster. We have 240 rooms and make many changes to reports, the functionality of guest profiles and history is awesome! We love the fact we can train new hires in a day or two and they are ready to roll.

Cons

The only issue I have is with the group block functionality, we have use this software since 97 so we have always had this issue with multiple room types and or dates for groups, it can be a bit challenging as we pre book room numbers and actually block rooms, where other properties may not. It's just not as user friendly for us.

Michael
Michael
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2018

Great Hotel Software for 60 room property

Very happy, software is reliable, has never crashed , very stable

Pros

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Cons

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

Response from Aspire Software Company

Michael,

Thank you so much for taking the time to write this review. Your comments and feedback are appreciated.

Looking forward to the next 18 years of the relationship!

Kent H.

Replied 2/11/2018
Verified Reviewer
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 24/4/2018

RoomMaster a great PMS for small independent hotels

Great for a small independent hotel.

Pros

The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting.

Cons

The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports.

Response from Aspire Software Company

Hi,

Thank you for taking the time to provide your feedback. We wanted to mention that you can actually schedule reports to Auto Run and be included your Dayend Close Reports PDF that can be emailed out to desired contacts. Contact your local support team with questions on this feature.

Your feedback is very valuable and thank you for choosing roomMaster.

Sincerely,

InnQuest Team

Replied 26/4/2018
Verified Reviewer
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
1

4
Reviewed on 12/11/2019

Good Software but Poor Communication/Support

Pros

Simple and easy to use
Numerous functionalities

Cons

Every function comes at an additional cost
Upgrades are very frequent and compulsory and comes at an additional cost
Emails to the company are redirected to third party contractors who do not respond adequately
Apparently the Standard and Enterprise editions are being phased out and users only have a few months to pay for upgrades or get disconnected; efforts to reach the company directly to confirm this have failed... Only the third party contractors are delegated to communicate with clients.

Eleanor
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 15/12/2017

Easy to use, great for remote working, like that you can colour code

Ability to work from home

Pros

User Friendly
Easy to change rates.
Live Chat
Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system

Cons

Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled.

Response from Aspire Software Company

Hi Eleanor and thank you so much for the 9 out of 10. What a score! I am delighted that you find Welcome Anywhere so easy to use and that you use it as intended - Anywhere!

Everyone likes to speak with a human when you need support, but sometimes you just need a quick answer and the live chat is great for that (and you're still chatting with a real person!). We do partner with the best and our built-in channel manager ensures we are a gold level partner with the OTAs you mention.

Regarding reports, every business needs data and our reporting suite is constantly innovating. We will be looking at the issues you raise shortly, to give you even more granular data and flexibility.

Thank you again Eleanor, both for the review and being a Welcome customer. We really appreciate it. John.

Replied 19/12/2017
Steven
  • Industry: Leisure, Travel & Tourism
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
5
Customer Support
5

3
Reviewed on 16/1/2018

Welcome is very easy to use but reporting isn't very accurate

Ease of use

Pros

Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Cons

Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Response from Aspire Software Company

Hi Steven, many thanks for the review and especially the 5 stars for ease of use and customer support. We're a bunch of ex-hoteliers so know what you expect, support-wise, and we always try to think like you when developing new functionality.

Thanks too for the comments about the reports. It is very important to us that we hear this feedback and understand what we can do to improve. We have an exciting development schedule which I think you're going to love, with modifications to group booking and the reporting suite.

If you need any help with any of the above areas, I would be very happy to put Ricky or Luke on a call with you to work through your requirements, on us. Email is [email protected].

Thanks for being a Welcome customer, it means a lot.

All the best

John

Replied 24/5/2018
Richard
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 11/7/2016

Great software & value for the money

I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful.

Pros

Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.

Cons

I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.

Response from Aspire Software Company

Hey thanks for the comments Richard, we are pleased you feel you are getting value for the money! We appreciate your business, feedback and welcome your thoughts any time.

Replied 25/1/2018
Catherine
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/12/2017

Very easy to use & great customer service.

Pros

Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs

Response from Aspire Software Company

Thank you, Catherine, for your review. It is so good to hear that our customers are finding the system (which we are continuously developing and updating!) easy to use and that it provides our customers with everything needed and more to help manage their hotels.
Welcome's aim is to always innovate, as we have with the 2-way integration with Bookingsuite, and there are many other fantastic features on the horizon, ready to help complement other features within the system. Finally, we are always looking for more feedback from customers about future technology - what do you want to see in a PMS? Any thoughts can shared with us at [email protected].
Again, many thanks for your review and I hope that you find the upcoming enhancements beneficial and useful.
Regards
Hefin

Replied 7/12/2017
Jean Francois
  • Industry: Hospitality
  • Review Source
Value for Money
0
Functionality
4.5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/3/2015

Have used Roomaster for over 15 years in many different countries

Pros

Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.

Cons

Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.

Ifeanyi
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 1/3/2022

Very Portable Hotel Management Software

Pros

I fell in love with this software because of its ease of use and simple interface. The functions are very easy to use and understand. The integration of a restaurant module is very useful and simple. It handles bookings, restaurant sales and back office seamlessly.

Cons

It will be nice to have a survey function added to be sent to guests after departure.

Paula
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/3/2017

A tentative step

I tentatively looked into going web based for bookings, it's become inconvenient to carry a book with me, that said I'm extremely nervous of not having pencil and paper.

The support staff was exceptionally helpful in helping me set this up, also being reassuring at all points, I was amazed how quickly and easily this was achieved.

We discussed my needs and he got straight to it.

I've decided to run the "hard" booking system alongside the electronic version for this year, just to be sure. That said, I've been using it for a couple if months now, I couldn't be happier.

Any glitches, usually on my side, have been dealt with quickly and efficiently.

The software is easy to use, it must be if i can use it, the printable documents are so helpful and have cut down drastically on the time I spend writing things down.

I will be going to this system, solely, at the end of this season, and will be upgrading the package I currently have.

I couldn't recommend the company or the software highly enough.

Pros

Convenience and back up.

Cons

Some functions aren't immediately obvious, but there's enough support to deal with any issues. Once explained it's perfectly easy.

Response from Aspire Software Company

Hi Paula and thank you so much for the positive review. The Welcome Anywhere range is designed to be very approachable and we're always adding new functionality as the sector innovates. We're hospitality-originals and even after 30 years in the business we never tire of hearing stories from our customers.

It is great to have you on board and please do keep the feedback coming. Thanks for choosing Welcome, and "Book Yourself Full"!!

Replied 14/3/2017
Rachel
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
3
Customer Support
4

4
Reviewed on 6/4/2017

Work in progress

Overall it's alright. The features surrounding group bookings are difficult - regardless of whether the customer can amend the booking(s) or not. Additional options (or supplementary charges) are awkward and laborious to set up and account for. Lastly, there have been teething problems with it syncing with our epos system which is a pain.

However, the customer support is good, friendly and helpful when you're trying to sort these problems out.

Pros

The booking chart and rate override charts are easy to use. EoD and other reports are easy to run work from.

Cons

Group bookings, optional extras, syncing with epos.

Response from Aspire Software Company

Hi Rachel and thank you for the third review from Briarfields and fifth from within your group! Lovely to see your four stars for quality, much appreciated and thank you so much for your positive view of the booking chart, rate overrides, end of day and reporting - all of which were written from the ground up to reflect the needs of the modern hotelier.

Very happy to have a chat about how we can make the group booking and additional options less difficult for you - perhaps we are missing something? Likewise we should look into why you are having issues with your epos system.

You are quite right in that Welcome Anywhere, like any decent web-based software product, is constantly evolving. We are always adding new features, making things quicker, better and in particular relevant to to the technology-native hotelier and their guests. So, in that respect, Welcome Anywhere will always be a work in progress as we add in features asked for by our customers. All the best, John.

Replied 7/4/2017
Donald
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2018

Have been using RoomMaster for 6 years. Updates only make it easier to use.

Pros

The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time.

Cons

The time out function. I understand it is necessary. But it should be set at a longer period of time.

Response from Aspire Software Company

Donald,

Thank you so much for your review. We are glad you find roomMaster easy to use and a great value.

The time limit on the Timeout Issue is set by PCI PA DSS. We cannot augment that. However, this requirement is only applicable to users that have access to the Setup and Configuration. We would recommend contacting our Support Team to review your User Profile Setups to make sure this setting is being applied correctly.

Thank you again!

InnQuest Management Team

Replied 16/5/2018
Anton
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/5/2021

User-friendly software, superb aftersales support

I highly recommend the software, I have been using it for over 8 years and I am very satisfied with the product, for big or small hotels it's just excellent choice. The technical support is fantastic and always there to help.

Pros

Easy to use, not complicated like others. Fantastic support team .

Cons

None , nothing that I can remember , from the start i loved it.

Geoff
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
1
Customer Support
3

2
Reviewed on 17/4/2016

Unintuitive interface and high ongoing costs

I've used roomMaster now for three years with high hopes but gradually growing disappointment. Overall I find the system difficult to use with an old, unintuitive interface. In spite of what I thought originally it is also very expensive because one is required to use an intermediary to process all third party bookings, such as Expedia and Booking.com, and they charge a percentage for every booking (in addition to the regular commission).

The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive. The system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed.

I was first pleased with the idea that there was no charge for online bookings, but this has now changed because of the new Web book module. There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive.

roomMaster is a professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of add-ons for door locks, point of sale, etc. But we've found that other systems are far easier to use and less expensive.

Sarah
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
2

3
Reviewed on 5/4/2017

Improvements still needed

Compared to the previous welcome system we used this is hard work. Missing functions like papers an being able to copy bookings. Not having the do not move option. Optional extras is frustrating as you can't see them to edit or remove them. I do the accounts side which has been a challenge as the totals have been consistently out. Bills won't print in numerical order. We can't change the colour on the date bar. Group booking is not easy. The list goes on. I really feel it should of been more advanced before rolling it out to customers.

Pros

The end of night paperwork is easier

Cons

Listed on previous page

Response from Aspire Software Company

Hi Sarah and thank you for the 2nd review from Briarfields. Clearly your feedback is disappointing and it is regrettable that it does not reflect the overall positive feedback already left on Capterra by your General Manager.

We would have loved to see you on our structured migration program (to help you identify the key features you needed and provide a full consultative transfer from our legacy system to Welcome Anywhere) and as an ex-hotelier I understand that the decision to decline was due to the pressures of running a busy hotel. Perhaps you would like to reconsider our offers of free training, to compensate.

I agree, there is a lot on your list which needs discussion and I would be delighted to have a chat about how we can get you smiling about Welcome Anywhere along with hundreds of other customers. Let me know when it is convenient to call. Kind regards, John.

Replied 6/4/2017
April
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 25/9/2017

Good property management software.

Pros

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Cons

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Carl
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 7/4/2017

Efficient but room fro improvements

With the majority of my experience being made with the previous software (unsure of name) I find this a lot quicker when making a basic reservation, that is all. Features such as group bookings can be tedious, notes on occasion not being saved. Constructing a breakfast list and a in house dinner list seems to take much longer than before. A News paper function would be handy. Most nights when trying to transfer table bills to rooms an error message often pops up? Not having the do not move option and being able to simply copy a booking would be the stuff of dreams. Invoices seem to print in a random order each time, not sure if this can be rectified in house?

Just a few small things could make this system 'perfect'.

Carl Howell

Response from Aspire Software Company

Hi Carl and thank you for the fourth review from Briarfields and sixth from within your group! Lovely to see your five stars for ease of use and that you find the system so fast. We have invested a lot of time in our cloud hosted server infrastructure, which gives 99.9% uptime and a very fast user experience. How wonderful that, in your view, we are so near to being perfect. Thank you so much.

Well, it looks like Welcome Systems Ltd can make your dreams come true as Do Not Move and Copy Booking are both under development. I would be happy to go through the lists with you, we might be missing something here as I just produced a breakfast list in two clicks. Newspapers are generally regarded as on the wane as tech-savvy guests prefer their own devices ¿ happy to send the link to our recent webinar on the subject. All the best and thanks again, John.

Replied 7/4/2017
Stuart
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/5/2021

Excellent

Been using this system for over 6 years and it is great

Pros

Very easy to uses clear easy to train new staff on.
Great support team

Cons

Nothing , it is a great all round system

William
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 4/3/2020

Expensive customer support and hardware costs. We then had to pay to get our database.

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.

Pros

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

Cons

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance).
Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

Response from Aspire Software Company

Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly for security issues with legacy technology. Clients affected by this were given 1 year to complete a required upgrade at minimal costs.

Our clients have full access to and own their data. Reporting is available for assisting with a move to a new system at any time. However, if desired there is an available add-on that can export the data as well into a .CSV format for importing into another system.

We thank you for your business and wish you success with your new system.

Replied 6/3/2020
Joanna
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 26/9/2022

A terrible solution for vacation rental properties and a company that lacks integrity.

Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay.

Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem.

We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually.

We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised.

Pros

There were no positives to this software- its archaic and has not been updated in 20 years

Cons

Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product.

Chris
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 1/2/2018

Not designed with the end user in mind

Pros

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Cons

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Response from Aspire Software Company

Chris,

Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March.

We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution.

We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.

Replied 9/2/2018
Adam
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/10/2016

Fantastic New Addition

I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you.

The system integrates pretty well with our Datasym Epos system (a few

The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems.

The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe).

I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something.

I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already.

The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms.

Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!

Pros

Service - Although not 24/7 they are still very good
Cloud based.
Integration with Epos.
Simple forms and reports.

Cons

More admin functions needed.
Updates to be quicker.

Response from Aspire Software Company

Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs.

We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.

Replied 2/2/2017
ADRIAN
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
1

3
Reviewed on 14/7/2020

Long Standing Customer

We have been a customer since 1984 when it was called welcome computers. We grew up with their software, developed along with welcome systems. We developed a great working relationship with the support and development team over the many years. We were regularly asked and consulted with regards to the ever changing hospitably industry regards our wants and needs of software changes and updates. The communication was a big part of our team and theirs.

Then is was sold to a Canadian company I believe.

The support went downhill pretty quickly, its virtually none existent at the moment. I would steer clear of buying into this product. Their customer service is not one that fits into the hospitality industry.

After 36 years we are sadly in the process of looking for a new provider

Pros

Plenty of features and easy to use, interrogates well with epos systems.

Cons

Very difficult to get support. Guest address details duplicate multiple time, booking chart not the the best we have used.

Response from Aspire Software Company

Adrian,

Thank you for taking the time to write your feedback. We are of course disappointed to read your comments on our support services as we endeavour to give our customers the best possible service. We have recently completed the hiring and training of 8 additional support personnel. We are working towards extending our support hours to 24/7 Monday through Saturday all the while lowering the number of support incidents per team member to increase service levels.

We take into consideration every piece of feedback and thank you for accepting our call to talk to you in more detail about the improvements and enhancements we have implemented into our system.

Yours in hospitality,

InnQuest Software

Replied 30/7/2020
Emma
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 9/8/2022

Good product for small hotels,

Good product, cloud works great but too expensive so changing software

Pros

Ease of use, easy to train, simple revenue management included

Cons

Cloud is far too expensive
No multi property feature
Not enough advancement in this changing world

Catherine
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 6/11/2018

Intuitive, reliable system

The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).

Pros

It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system.
The reporting is useful.
The security of storing payment information has relieved a burden from our business.

Cons

The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails.
Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those.
Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future).

Response from Aspire Software Company

Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days.

We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it.

Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John.

Replied 14/12/2018
Neil
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 21/7/2017

Good customer service with knowledgeable staff. Luke & Ricky are great.

A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.

Pros

Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive.

The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day.

The ability to customise registration forms, invoices, reminder emails etc is great.

Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons

A little more drag and drop functionality in the calendar would be nice.

The ability to do some conditional text in the registration forms & reminder emails would be a great addition.

Rates are still a little confusing to get your head round at times.

Response from Aspire Software Company

Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!

We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!

We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.

As a teaser, look out for some really nice functionality coming shortly...

Thanks for being part of the Welcome family, we really do appreciate it.

All the best, John

Replied 26/7/2017
Jonathan
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/9/2017

Solid, user-friendly PMS

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find.

As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Colin
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 4/4/2017

Great Product

Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry

Pros

Ease of use & access

Cons

Couple of development requests not addressed, but generally little to complain about

Response from Aspire Software Company

I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin

Replied 5/4/2017
jenn
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 22/9/2017

easy to work with

overall wonderful software and company

Pros

it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Cons

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

garrick
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/2/2021

SERVICE NIL NONE BACKUP 24 HOURS 7 DAYS WEEK JOKE

bad worse terrible some other words i cannot use **??##**

Pros

Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company

Cons

no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud

Response from Aspire Software Company

Garrick,

Thank you for your feedback. We have recently expanded our Support Team to a global team with Support Centers in the US, UK, Egypt, and AUS. This has allowed us to expand our support hours and services. From the description of your recent experience, we have clearly made a misstep here. Our management team is keen on speaking with you about this issue and discovering the why behind it and be able to use as a teachable moment for our team. We are committed be an industry leader with our service and products and apologize for missing the mark here.

We are looking forward to speaking with you and resolving.

Thank you!

Replied 5/3/2021
peter
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
2
Customer Support
1

2
Reviewed on 29/8/2017

Innquest was sold - Support went down hill

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Pros

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Cons

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

Joe
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/9/2016

Best for Small Resorts

I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good.

I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings.

I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS....

Would rate Room Master 10/10

Pros

Group Management
Marketing Management
Online Booking
Reservations Management
reports are too detailed

Cons

IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections

Response from Aspire Software Company

Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!

Replied 25/1/2018
Barbara
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 30/7/2022

Roommaster is the best

Reports

Pros

Ease of use Everything you need to run your property

Cons

Support language barrier Can't resolve quickly

Alternatives Considered

RMS Cloud

Reasons for Choosing roomMaster

Always had RM @ my properties Being in a chain had to have their FO Just went back to RM

Reasons for Switching to roomMaster

Familiarisation
Stacy
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2018

Great product!

Easy to use, this program does it all when it comes to hotel management!

Pros

Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant.

Cons

Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly!

Response from Aspire Software Company

Stacy,

Thank you so much for taking the time to review roomMaster. Your feedback is much appreciated.

Logging off - the software is required to do this for PCI Compliance for any user profile that has access to Setup and Configuration. You could create a second User Profile that you use just for Configuration Changes, then use the other profile for normal use of the software. Contact our Support Team if you need help with that.

Thank you again!

Kent H.

Replied 17/10/2018
Pam
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
1

4
Reviewed on 28/7/2022

Love most of the features - very unhappy with technical support

Until 2021 I had little to no complaints with anything. The technical support team was terrific. Responsive, available, knowledgeable, helpful and patient. Non of these adjectives apply any more. Techs are not available by phone and it takes quite some time to receive a response. If an issue is not corrected or addressed on the first go around, follow up rarely happens with out having to email to see what's going on. Many tech's do not seem to understand the hotel business or standard revenue management.

Pros

The software is very user friendly and intuitive with the exception of the group functionality.

Cons

Group blocks need to be more flexible for reservations that do not correlate to the arrival and departure dates for the group. Also, the system does not allow to close for arrivals on any given day. No one seems to know what that means.

Paul
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 14/12/2017

A well rounded product with good customer support

Automation of bookings and links with OTAs for real time availability.

Pros

Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou.
The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps.

Cons

Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS.
Xero integration would also be useful!

Response from Aspire Software Company

Hi Paul and wow, 10 out of 10 for likelihood to recommend. Thank you so much.

I am so glad that you find the support helpful when you need it, and likewise the Welcome Anywhere PMS easy to use. We're always innovating and partnerships mean everything to us, so we won't stop trying to connect our customers with the best 3rd party products out there.

Feedback from customers is always listened to and while it is not always possible to build a one-for-all system, we do genuinely enjoy hearing ideas and connectivity suggestions. Keep them coming!

Thanks again Paul for being part of the "Welcome family" and do keep the feedback coming in.

All the best, John

Replied 19/12/2017
Diane
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/7/2022

Review of Roommaster

Before roomMaster, we did everything manually. The program keeps track of all the daily, monthly, and yearly receipts and counts of rooms and taxes etcetera.

Pros

The software is fairly easy to teach to new employees. Daily use is very easy. We love being able to keep track of all our reservations and in house guests.

Cons

The expense of all the add-ons. The software does not warn you when assigning a room of a different room type. When copying a reservation from a previous stay, the system keeps the previous room rates. It should bring up the rates of the new date of the reservation. We wish that we had a Calendar that wasn't an extra cost that would allow us to integrate our employee information.

Allan
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 9/11/2017

Getting too complex sorry

Pros

The affordability is great and the help you get when you phone up is always terrific; the original features were good

Cons

Booking online shows single room rates and then jumps to double rates at the last minute - causes many complaints; some of the older features have vanished especially "value of new bookings" and "bookings taken this month"; we have now approached eviivo as we think we might switch

Response from Aspire Software Company

Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly.
We will look forward to conducting some further training with the team shortly
Kind regards
Hefin

Replied 5/12/2017
Stefano
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/7/2016

Great functionality for very very fair price

The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is.

You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.

Pros

-price
-feature rich software
-customer support answers the phone and not an answering machine

Cons

- My staff sometimes turns off the channel manager and we then have to turn it back on.
- weekend calling could be nice but we rarely would use it

Response from Aspire Software Company

Stefano your feedback is great, glad to see we are helping you with some savings to support your plans with a marketing campaign, and that the channel manager and the online booking engine are delivering value. Thank you very much for your continued business, we do appreciate it.

Replied 25/1/2018
Marion
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/4/2017

welcome systems

Have found an exceptional system and company since I started using 3 years ago. Lots of continual development and helpful videos.

Pros

Ease of use

Response from Aspire Software Company

Thank you, Marion, for your review. It is so good to hear that our customers are finding the system which we are continuously developing easy to use and that it provides our customers with everything that they need from a PMS.
Marion our aim is to continue to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com and there are some other fantastic features on the horizon, another which is due for release imminently is a guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always looking for more feedback from our customers in relation to future technology which they would like to see in the system, as such if you have any thoughts please feel free to share them with us at [email protected]
Again, many thanks for your review and I hope that you find the upcoming enhancements over the next 6 months within the system beneficial and useful.
Regards
Hefin

Replied 26/4/2017
Matthew
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/2/2017

Simple, Detailed and Essential

All Hotels need a Booking system, and Welcome offer us the perfect one with a highly detailed Booking software.

We have easy access to all our bookings, invoices and rates with a few clicks. All our online rates are easily controlled, with any tech support a simple call away.

Perfect and essential for a small Hotel.

Response from Aspire Software Company

Good morning Matthew,
Many thanks for your review, it is always pleasing to hear that our customers are finding that our product is adding value to their businesses, and that the system is making the process quick and easy to manage.
Our team have worked hard to ensure that the system has intuitive functionality and are constantly developing more.
Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving in your system, ¿Keep an eye out¿¿
Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App.
Many thanks
Welcome Team

Replied 22/2/2017
Caroline
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 15/12/2017

Ideal Hotel system

Pros

Easy to use, very straightforward and perfect for a Small Independent Hotel which offers different rates throughout the year

Cons

Guests are unable to cancel their booking through the Welcome system. Which is not up to the standard of other online systems.

Response from Aspire Software Company

Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!).

All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same.

Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome.

Replied 19/12/2017
Mindy
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/4/2018

I used innquest for about 2 years

Pros

I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.

Cons

I did not like the messaging service between agents. It did not really offer any other options besides intramail.

Response from Aspire Software Company

Mindy,

Thank you so much for the review. Most of the add-ons and enhancements to our solutions come directly from suggestions from our clients.

We understand that functional and up-to-date communication tools are important to our hotel partners and are looking at ways of improving this feature in roomMaster.

Thank you,

InnQuest Software

Replied 17/4/2018
119 reviews

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