---
description: Review of numia Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: numia | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [numia](/software/366231/debsign)

# numia

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> Debmedia is customer satisfaction software that helps organizations integrate service channels to optimize the client journey and transform the customer experience through agile and personalized customer service inside and outside branches. Debmedia makes customer service channels more efficient through video calls, virtual queues, online appointments, chatbots, queue management, surveys, digital signage, and pre-attendants.
> 
> Verdict: Rated **4.4/5** by 29 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 29 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: numia

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Spanish
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Panama, Paraguay, Peru, Puerto Rico, Uruguay

## Features

- Automated Responses
- Chatbot
- Confirmations/Reminders
- Content Scheduling
- Feedback Management
- Media Library
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Screen Support
- Natural Language Processing
- Online Booking
- Remote Display Management
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Survey Builder
- Two Way Audio & Video

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [Digital Signage Software](https://www.softwareadvice.ie/directory/4565/digital-signage/software)
- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)

## Alternatives

1. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2885 reviews)
2. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (704 reviews)
3. [Howazit](https://www.softwareadvice.ie/software/299613/howazit) — 4.5/5 (6 reviews)
4. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3050 reviews)
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)

## Reviews

### "Buen software" — 5.0/5

> **Deiniel** | *24 November 2022* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: Es bastante flexible para incorporarle nuevos desarrollos
> 
> **Cons**: La implementación tardo mucho, no teníamos respuestas claras por parte del equipo de desarrollo, y teníamos que estar escalando para dar con respuestas sobre los tiempos de entrega.
> 
> Buena.

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### "Una solucion de carteleria y turnos decente" — 4.0/5

> **Hector** | *24 November 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: La solucion en general funciona bien y realmente no hay algo que pueda destacar como "especial" de la misma
> 
> **Cons**: El gran problema se da cuando tenemos alguna falla, normalmente no fluye el servicio de soporte como lo esperamos y hemos tenido que esperar meses para algunas remediaciones. La configuracion de la herramienta no es la mas amigable, lleva demasiada parametrizacion .
> 
> Tenemos un producto que cumple con su funcion en lineas generales, pero dependemos mucho del proveedor para la configuracion y cuando falla a veces se tarda demasiado en la remediacion

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### "Beneficios Obtenidos" — 5.0/5

> **Alonso** | *17 November 2022* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: La facilidad de uso, la posibilidad de crecimiento, excelente atención, mejora significativa en la atención de los usuarios
> 
> **Cons**: Sin comentarios hasta ahorita, me falta conocer el rsto de los servicios
> 
> Mi experiencia y la de mis colaboradores es POSITIVA, el cambio de imagen hacia nuestros usuarios POSITIVA, muy profesional el servicio y la atención en caso de requerirla, durante el periodo de uso estuvimos trabajando con el equipo de implementación y despues de practivamente 1 año solamente hemos requerido de apoyo en dos ocasiones y nos atendieron de inmediato.

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### "Opinión Andrea Gómez" — 4.0/5

> **andrea** | *17 November 2022* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: La cantidad de información que obtenemos, los informes que podemos sacar y la facilidad de uso para el usuario
> 
> **Cons**: Tardamos bastante en lograr integrar a los sistemas del banco
> 
> Pudimos obtener datos exactos sobre los productos que el cliente necesita, tener trazabilidad de los tramites que realiza en sucursales y mayor control a los ejecutivos y operativos.

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### "El programa lo usamos todos los días." — 4.0/5

> **Emilce** | *17 November 2022* | Political Organisation | Recommendation rating: 6.0/10
> 
> **Pros**: Es fácil de instalar. Fácil de programar.
> 
> **Cons**: NO poder adaptarlo a las necesidad especificas de la oficina.
> 
> Es muy estructurado el programa, no permite adecuarlo en forma particular a la necesidad de cada uno. Funciona muy bien  y la asistencia remota es muy buena.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/366231/debsign)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/debsign-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/366231/debsign> |
| en-GB | <https://www.softwareadvice.co.uk/software/366231/debsign> |
| en-IE | <https://www.softwareadvice.ie/software/366231/debsign> |
| en-NZ | <https://www.softwareadvice.co.nz/software/366231/debsign> |

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