Booksy Biz

Pros

Booksy is a platform for scheduling appointments, is very easy to use and configure, does not require learning curve, is also very complete, has a self-service portal built so that your customers can self-manage and make the reservation in the agenda with the professional of their choice, additionally, provides other benefits such as: staff planning, real-time scheduling and automated appointment management, point of sale (POS) and a powerful marketing and loyalty tool. Its layout of the board is very visual which facilitates having the most timely information at your fingertips. It has a very affordable price and in general it is a very functional program.

Cons

It is necessary to incorporate the inventory control functionality so we can centralize all administrative aspects of salon management with this tool.

Pros

Booksy Biz's strong reporting features helped us identify peak times for campus services, making staffing and resource allocation more efficient. Integration with our student information system has improved tracking of student engagement. Automated reminders have cut down on no-shows and offered valuable insights into how students prefer to be contacted, guiding our outreach efforts.

Cons

We've noticed that the system can slow down during busy registration times, which might affect the accuracy of real-time analytics when making important decisions.

Pros

It was a functioning booking system, my clients could use it easily

Cons

So expensive!! Not only are there hidden charges like booksy boost and processing fees that we have to pay for, you’re restricted in what you can even do

Pros

Quick and easy way for clients to make appointments without having to call, sends confirmation and cancellation emails

Cons

Have yet to find any issues as a user and as a client

Pros

Being able to have a digital automated booking system.

Cons

The fees on my transactions are the only thing I don't likeabout Booksy but it is definitely worth it as every CC machine comes with transaction fees.

Alternatives Considered

Reasons for Switching to Booksy Biz

Pros

The thing i like most about Booksy is how easy and user friendly it is for my clients. How they can book at any time they want and see my availability and my teams available spots.

Cons

The only thing i dont like about Booksy is the monthly rate is much more expensive than any other booking aops.

Alternatives Considered

Reasons for Choosing Booksy Biz

Switched From

Reasons for Switching to Booksy Biz

Pros

I cant find something what i like after terrible experience with a customer service

Cons

Customer service support are totally unprofessional
App often crashes

Pros

It makes facility management easy
It handles booking and reservations well
It comes with calendar sync
I like the ease of scheduling online

Cons

No major flaws and Booksy has all we need

Pros

Booksy is super easy to use on the business side of things. It takes just a couple of minutes to set up and then you're good to go, customers can book their own appointments based on your availability.

Cons

I didn't experience this myself, but customers kept complaining about the interface being clunky, I had people go to my website and email saying "please can I just make an appointment without going through that website." Definitely not what you want in a system!

Cons

A scam, account blocked for no reason, tried to reach support multiple times, no answers.

Pros

The seamlessness of appointment booking.

Cons

Like Vagaro it can be kind of glitchy depending on the type of format you're using.

Pros

Love being able to book on Booksy
There is no question about when or where
The email tracking and availibilty takes the guess work out of booking appointments

Cons

I honestly have no complaints! There is easy to use step by step instructions

Pros

This software is pretty self explanatory to my customers, thus it makes very easy for me to run my business.

Cons

Pretty tricky to get used to at starting.

Pros

They integrated my customers and reviews from Genbook when they purchased it. This was convenient... that said, many other things since have been a nightmare.

Cons

There are no options to send repeat or automatic reminder to clients. They collect client information and encourage them to sign up for "booksy" to get an appointment. Clients have a lot of trouble making appointments, often get frustrated, then reach out by email anyway. There are no options for resource management, room management, or group classes. There is no option to show the "buffer" time set on the calendar; this allows practitioners to accidentally overbook themselves, we worked around this by adding time on to the appointment time, but then clients contact us and ask if their session is actually 30 minutes longer than expected.

Pros

That it was easier to use and it was the reminders and confirmation of the service that I like most of all

Cons

There nothing I didn’t like about this software it was all great.

Pros

Great for scheduling appointments and organising your life really very easy to cancel and rebook things if needed.

Cons

There is nothing to dislike I would always recommend to a friend.

Pros

When they bought Genbook the migration was handled adequately and the transition was relatively smooth.

Cons

Everything else. The software is very buggy, customers began having trouble booking online and my schedule became less and less full over time. Customer support is non-existent. We lost the wait list function of genbook, we lost reviews, everything takes 3-4 extra clicks. They seem to be only interested in capturing my clients data so they can spam them. It was so cumbersome to book that many clients just started calling or texting me, defeating the purpose of online booking.

Pros

Very client friendly. Super easy for them to book and reach you.

Cons

Customer service is atrocious. I have been waiting over 24 hours for the chat team to get back to me after they stopped responded mid conversation. They will just completely ignore you. You have to wait forever to to get someone on the phone. They have an option to have your daily- yearly reports sent to you from the app. It used to work and now you can only do it from a desktop computer or a tablet. The option to do it from the app is there but it doesn’t work. You will book an appointment and it will disappear off your book or never show up. Let’s not talk about how long it takes to get your money from them. I refuse to even take payment through them because they are so inconsistent with fees and will tell you your money has been sent when it hasn’t. All in all I’m not sure what I am paying for. I wouldn’t recommend Booksy ever.

Pros

Payouts are extremely slow if you deserve to use the prepayment option.

Cons

Customer service will leave you on read if you have a problem

Pros

Seems easy enough of and straight forward but does not do what We need/want it to

Cons

When clients are sent to book there are advertisements for other competitors and business with similar products in the main header/banner of the booking webpage. We cant take payment through Booksy to track analytics if someone wants to pay in store. Customers have to pay through an email sent after the appointment scheduled. Its not a conducive, streamlined or well configured UX.

Pros

I have used booksy a long time ago when they just started, then went back on the books and paper for a while, then they came to see me and i saw so many upgrades and features, i dont use any other apps, they are the best of the best in salon business, i can do anything and everything i need to. Amazing software, easy and user friendly. I LOVE IT!

Cons

I Have nothing negative to say.
Except for the gallery could be easier to use....
if you click on a pic and want to go back it takes you to the top again. if you could go back and stay where you are that would be great otherwise you have to keep scrolling down. or if they could add in sections in the gallery like example.. in the salon business. say you have a full service salon. in one folder Nails, in another folder , Hair, ect. that would be awesome. or to categorize the peoples images in the salon. for example.... (Me) Chantelle and all my images under my name in a folder separate from Dee or sons images. so that way everyone creates their own profiles.

Pros

The presentation and pos system. It has a very clean look.

Cons

I am a shop owner. My clients can not book with their preferred barber easily. If I am booked out. Booksy automatically books them with a free barber. This has cause major problems in my shop. My can’t even see the full calendar. They have to search hard for my next availability. I can’t even book my clients standing appointments. I’m very upset and looking for another alternative.

Pros

The pros of this software is that your clients can book 24 hours A-day 7 days a week with out a phone call you can apply a cancelation policy You can describe your services in full you can add a question that they have to answer before they can book that service it's a completely well rounded thought out software for someone who works alone.

Cons

I do not like that they took away the bounce back text messages so when someone would call and you couldn't get to the phone it would send them a text message where they could book their appointments I don't like that you can't set a set lunch time. And I do not like that you cannot see pending deposits. The way they have it set up is confusing

Pros

It offers a payment portal to ensure last minute cancellations and 'no-shows' would still be liable to pay for the artist's time.

Cons

Over R10k worth of deposits have not been paid out within the agreed 5 business days. This is a breach of contract and nothing has been done even after enquiry. I have been using Booksy for over 3 weeks and no payout.

Pros

I like that I can create a document to be completed by my clients right online when they create an appointment

Cons

I have no idea where or how to find the features I am used to. Documentation is lacking.

Pros

Simplicity, sensible recommendations based on usage, reminders with a timeline that makes sense, integrates well with Google assistant.

Cons

No cons - I have not encountered a situation where Booksy has had errors.

Pros

That i can book from home at my own convenience. And it allows me to see all times and days

Cons

Sometimes it doesn't always show the cancelations incase i need an appointment at another time

Pros

Not anything that made me want to keep the application.

Cons

There wasn't a lot of easy-to-use points in the application

Pros

Booksy makes it very easy for me to book my haircut appointments. It shows all the available days and times that my barber is free.

Cons

I wouldn't say there is anything I dislike about Booksy, however it could be nice to have a request feature. For example, sometimes my barber works overtime so it could be useful to request an appointment in case they are able to cut my hair outside of regular hours.

Pros

Clear interface, intuitive to use, great overall

Cons

I didn't receive an email confirming my appointment, it would have been nice to get one on the back of my scheduling

Pros

Aesthetically pleasing. It’s hard for me to find pros as I am so dissatisfied overall.

Cons

Terrible customer support. System errors and nobody to assist. They do not care about their customers!

Pros

It’s nice do be able to schedule an appointment online without the need to call

Cons

Need to register to be able to make the appointment

Pros

I don't like the software, can't make easy admin changes

Cons

Can't make easy admin changes without completely losing ability to schedule.

Pros

Makes scheduling and organizing my calendar a breeze. Very user-friendly platform for my clients to interact with and book classes and personal training sessions. I also appreciate the reminder texts and emails that go out to clients so I don’t have to worry about that.

Cons

I haven’t had any issues with this software, it’s made my life much simpler in terms of scheduling.

Pros

Absolutely rubbish of a Customer service!

Cons

Absolutely rubbish of a Customer service!

Pros

Booksy provides easy access for both clinical support and patients, very simple to use

Cons

System automatic reminders would sometimes glitch and not send out to patients

Pros

I purchased this software for my daughter who is a brand new salon owner. I wanted to make sure that she was able to communicate with her clients in a way that would be effective and easy to use so that she did not have any issues. For the volume she's currently taking in, this works well and it's not stressful.

Cons

I'm personally not a fan of the app visually. To me it seems a little dated however that's just an aesthetic. The app definitely does what we need it to do so no complaint there.

Alternatives Considered

Reasons for Switching to Booksy Biz

Pros

Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.

Cons

TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response

Cons

AWFUL!!!!
This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES!
I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards.
This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS!
When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money 💴 but hide when they make a mistake in taking too much mistakenly!

Pros

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

Cons

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Pros

I love being able to manage my diary and appointments on the go, create stylish advertising content, get reviews to boost your Brand. The deposit scheme is great if no shows are causing issues for your shop, and I found I built better relationships with clients for tracking their info and keeping better notes.

Cons

Sometimes making changes to working days / hours etc seems long winded and wasn't smooth running, but as long as you check carefully changes ae correct, I got there in the end.

Pros

Easy of use, clean design, a lot of companies

Cons

There is no such thing, everything is great.

Pros

Genbook was purchased by Booksy and I will say the migration of data was great. Booksy assigned a rep to me for a few weeks to help with the transition which was nice.

Cons

I need a waitlist. Booksy claims they have one but it is virtually impossible to access which to me, means it does not exist. If you can’t find it easily, it’s useless. I’ve been told that improving that feature a top priority but I’m not holding my breath. Am already looking for another solution and I haven’t even been with them for 30 days

Pros

I wish I could give them a pro but nothing

Cons

Pretty much everything a business owner can dislike about a app feature

Alternatives Considered

Reasons for Switching to Booksy Biz

Pros

When books he purchased Genbook I kept some of the useful features.

Cons

Once Booksy took over, I lost my entire cancellation list. Several appointments did not make it in the changeover and I was double booked. They gave my entire client list to another, competing salon who began marketing to all 1500 clients

Alternatives Considered

Reasons for Choosing Booksy Biz

Reasons for Switching to Booksy Biz

Pros

Somewhat similar to Genbook. Still trying to learn and navigate my way around.

Cons

The support! I previously had Genbook for 6 yrs, and had to switch over to Booksy because they are combining. With making the change I had to verify my bank account to receive online payments to protect from no shows. Apart of the process is uploading a bank statement with my account number and bank logo. My account can’t be verified so I’m blocked. I reach out to support and they tell me wait 24 hours. Okay I do, still blocked. Then I reach out again, I need to upload a bank statement again. So I have. At this point I can’t tell you how many times I’ve uploaded my bank statement and checks to prove I am the account holder. I reach out to support trying to get help and I get left with no help. I call support in the phone. Talked to one gentleman who heard my frustration and said he would try pushing the matter with who ever is in charge of verification. Nothing happens still blocked. I reach out to support again through chat, the person I talked to didn’t help me at all. Would tell me he’ll be right back and contacted me the next day saying the same thing, I need to upload bank statements and to let him know when I did. I followed instructions to later receive a message from him “ thanks for reaching out, if you need any further assistance don’t hesitate to reach out to support” and the chat was ended. Once again, no help. I called support again, no one was available, I tried to even cancel my subscription and no one was available for me to talk to.

Pros

I had an account originally with Genbook (which I loved). They were bought out by Booksy. The only positive thing I can say is that they were able to transfer everything from Genbook to Booksy, so I didn't have to re-create any services.

Cons

I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.

Pros

Honestly, this was a terrible experience for our small business. We had been using Genbook, which was fine, but then they were bought out by Booksy and we were forced to switch.

Cons

Where do I start? It was difficult and clumsy for our therapists to manage their own schedules, both on the mobile app and on the desktop. Customers were not able to search for appointments with a specific therapist, and we were getting constant negative feedback from customers. You are not able to prevent last minute cancellations unless you sign up for payment processing with them, which is ridiculous. Also, we had very little control over certain settings: I had to call Booksy just to adjust our reminder notifications! Customer support was not great, particularly with the "chat" function. I often had to wait up to 15 minutes to get a response. Even cancelling this product was difficult! It had to be done over the phone, and I've called multiple times to try to stop them from continuing to send appointment reminders to customers even after we cancelled. This is still going on.

Pros

What I say online was the fat that you can used them to book your clients, I thought is for everyone but I find out that is not helpful to me

Cons

They should lean how to treat their costomer representative

Pros

First of all, great idea and product. It solves a big problem for everyone in everyday life. I can't express enough how Booksy improved my life quality by making appointments and reservations in the most simplified way. Moreover, it allows me to make a more informed decision as I can see other reviews. Filters and sorting helps a lot. I can't imagine my life now without Booksy.

Cons

I am a long term user so I can say that at the beginning UI/UX was not as intuitive. However, they do release product updates and improve the tool so I can't really complain.