LogMeIn

Pros

For many years, it has been a benchmark in the field of assistance or remote control. Reliable, secure connections and with a surprising evolution that makes it perhaps the best software in its category. Being able to work in the background with Central, incredible!

Cons

In the past we all worked with LogMeIn, it seemed like the only option, good price and a really free version for individuals who did not require much use, even for technicians with few cases where they needed remote access. It has become a multitude of different applications, with many versions and, unfortunately, available only to people or companies with a high workload, it is difficult to amortize for a small company.

Pros

As the systems administrator, I like that the application is stable and easy to install and deploy to my endpoints. It doesn't consume much resource and is ready whenever I need to do remote work to my users.

Cons

The price is really a show stopper for me. This is the main reason why I started looking for alternatives which led me to move to another application

Alternatives Considered

Reasons for Switching to LogMeIn

Pros

It works as a remote access product. That's the only thing I can say good about the product.

Cons

The cost alone should drive you away from this product. Use RemotePC, Google Remote Desktop or one of the many other products out there. They don't charge you an arm and a leg for something as basic as remote access. LogMeIn's pricing model is predatory and unfair to say the least.

Pros

This product is one of the best remote support tools on the market, it just works every time, We have been using it for years and it is an excellent product.

Cons

More flexible pricing possibly yet pricing is reasonable

Alternatives Considered

Reasons for Choosing LogMeIn

Switched From

Reasons for Switching to LogMeIn

Pros

Really simple to use. That was, for me, a perfect software during few years and make a so good job for IT support. Perfectly support of dual screen.

Cons

no easy to deploy as, unfortunaly, not as used as TeamViewer - so need to guide customers to download software.pricing begining at 0 then make big increase every years (I stopped use after 3 years of rise that make it pass to free version to more expensive that challenger...)

Alternatives Considered

Reasons for Switching to LogMeIn

Pros

LogMe in gives me the ability to connect to the agency endpoint with little error remotely.

Cons

LMI can be costly depending on the licensing you are looking for.

Pros

I like log me in as it allows me to remotely check on our Pharmacy Workflow remotely. As a pharmacy owner, I am mostly out of the office and having a remote access to our pharmacy systems helps a lot.

Cons

Sometimes, it has some lags and it can take a long time to work.

Pros

It's a simple program which initially worked very well for us in the early days

Cons

It became exceptionally expensive, outweighing its functions/features. We were forced to move.

Pros

Easy to use and easy to maintain. Very user friendly!

Cons

At this time I have no cons to list regarding this software.

Pros

LogMeIn Rescue is one of the must have software if remotely connecting to computers is part of your things. Haven't deployed it from Scratch, but as far as using it to Support Customers is concerned, I think it is one of the easiest software to use.

Cons

Nothing that I really dislike about the software.

Pros

All of the features that I used with LogMeIn worked very well. Logging in remotely worked flawlessly.

Cons

After shopping around I realized that the cost of LogMeIn was quite expensive.

Pros

Easy and timely connection to my client companies.

Cons

They removed the log function which I relied upon.

Pros

Ease of use and features. Ability to share.

Cons

Price skyrocketed after we first began to use.

Alternatives Considered

Pros

Easy to use: LogMeIn has a straightforward and user-friendly interface that makes it easy to set up and use, even for users with little technical expertise.Powerful tools: LogMeIn has a range of powerful tools and features that allow users to easily access and control remote devices, including remote desktop control, file transfer, and real-time screen sharing.Multi-user support: LogMeIn allows multiple users to connect to the same device and work together in real-time, making it ideal for collaborative problem-solving and remote support situations.Security measures: LogMeIn uses encrypted connections and offers two-factor authentication to help prevent unauthorized access, and it also has a range of tools and features to help users manage and control access to their devices.Flexible pricing options: LogMeIn offers a range of pricing options, including free and paid plans, to suit different users' needs and budgets.

Cons

Limited features on the free plan: The free version of LogMeIn has limited features and may not be suitable for users with advanced needs.Possible connectivity issues: In some rare cases, users may experience connectivity issues or other technical problems when using LogMeIn, which could impact its overall effectiveness.

Pros

It was a great tool to manage clients computer and network.

Cons

Support was not US based like Splashtop and prices increased over the years until it made no sense. Also only 3 endpoint controls and limited change ups

Alternatives Considered

Reasons for Choosing LogMeIn

Switched From

Pros

The dashboard that shows all installed and active devices, and just a click to jump to the device.

Cons

The only issue is the bugginess of the way using administrative permissions, UAC delay and sometimes out right not being visible.

Pros

Works great fore remote control and pushing updates to servers.

Cons

Price is quite expensive compared to other products. The connection to the servers can be quite slow at times where other products seem to connect much quicker.

Pros

I liked the easy of use and friendly UI.

Cons

I did not enjoyed the lack of many options when compared against its competitors.

Pros

The implementation was seamless. Customer service and support was very attentive throughout the entire process.

Cons

LogMeIn integrates into our helpdesk system which is a huge plus. Because of this, there isn't anything that it's missing for our needs.

Alternatives Considered

Pros

I like that i can grant access to support to help me adjust transactions i otherwise might not be able to fix.

Cons

I wish there weren't as many prompts to connect but it is what it is and provides security.

Pros

O produto é fácil de usar, implantar e tem uma ótima interação com os usuários. Atende perfeitamente as necessidades de acesso no dia a dia de suporte remoto. já recomendei a diversos clientes e muitos se habituaram a ele.

Cons

nada a declarar, pois o software atende a demanda.

Pros

La fácil administración de equipos y el despliegue de la aplicación en los pc remotos

Cons

Es muy caro y no funciona en android ni linux

Alternatives Considered

Reasons for Switching to LogMeIn

Pros

Eu gosto muito da opção de acesso remoto para acessar outras máquinas e conseguir realizar a resolução de problemas

Cons

Não tenho o que dizer contra a aplicação, não tive problemas com as conexões, que era o que eu mais utilizava

Alternatives Considered

Pros

Ottima suite per l'assistenza remota, molto completa e con una versatilità soddisfacente. Consigliata per le grandi realtà

Cons

Purtroppo il rapporto qualità prezzo non è buonissimo e l'obbligo di acquisto di blocchi di 25 licenze lo fa rientrare in una fascia di programmi per l'assistenza remota solo per grosse realtà e non per il piccolo utente

Pros

Esse foi o primeiro programa de acesso remoto que usei em minha carreira tecnológica. Hoje ele é muito mais amplo e com muito mais recursos.

Cons

Não tenho nada a declarar contra as ferramentas do sistema.

Alternatives Considered

Pros

Accesso remoto - rubrica per gli accessi-file transfert

Cons

il prezzo. ho cambiato prodotto dopo 1 anno e mezzo perchè troppo caro.altri prodotti hanno stesse funzioni a minor prezzo o con piani più vantaggiosi in termini di numero di accessi contemporanei

Alternatives Considered

Pros

J'ai quitté logmein suite a une augmentation de tarif de 300%

Cons

Logiciel qui marche bien, mais les augmentation de tarif annuelle ne sont plus supportable

Pros

Uso e recomendo a ferramenta, supre todas as nossas necessidades de forma eficaz

Cons

Não tenho nada a reclamar dessa ferramenta.

Pros

Muito simples e intuitivo de usar. Também possui muitos recursos que ajudam no dia a dia.

Cons

Me atende perfeitamente nas atividades que preciso executar.