About Mango Practice Management
Mango Practice Management pricing
Mango Practice Management does not have a free version but does offer a free trial. Mango Practice Management paid version starts at US$35.00/year.
Alternatives to Mango Practice Management
Mango Practice Management Reviews
Feature rating
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
The only way to convey a tax return to a client.
We convey all of our tax return copies digitally through the Imaginetime Platform and feel secure that the end-to-end encryption is what our firm needed.
Pros
I really appreciate how Imaginetime (1) stores files sent to client on the cloud platform and (2) encrypts the tax return for our clients to review. We started using the digital signature option this year during tax season with relative success.
Cons
Needs more integration with softwares such as Ultratax and Quickbooks.
Alternatives Considered
CanopyReasons for Switching to Mango Practice Management
Ease of use, straight forward, up-front pricing. Great service!Response from Mango Practice Management
Thanks, Sean! It is a pleasure to be working with you!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Imagine Time improvements
Overall the experience is good. I like having 3 different programs I need all rolled in to one. Prior, I had time keeping, portal and due date tracking software. Now all 3 of those are in one software.
Pros
Being able to email docs to a client that is encrypted.
Cons
I believe the software is new and a there are a few kinks to work out yet. Support is very eager to get it right though.
We have to pay for a seat for every person who has time, vs old Imagine Time where the receptionist would enter all time for all employees.
I don't like to have to log in to imagineshare to get to portal. It seems like this should be in the single log in for mango billing.
Response from Mango Practice Management
Thank you, Sue!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
It's an okay product, but I think it came out half-baked
I think it is great for billing - invoicing and receiving payments is a breeze. Time entry is also easy to use and very helpful in our billing process. However, I think I encounter at least 1 or 2 issues every week. There is always some issue that needs fixing or something that could be made more efficient on the user interface. We also tried the project management add-on and we found it lacking so we discontinued that when we renewed this year.Overall, I would be fine switching to another software. It's not the cheapest and we deal with too many hurdles to justify the price as a small business. I wish they would have done more user testing before coming out with the software.
Pros
It's very user friendly and pretty intuitive to use. The billing functionality is great and it has streamlined our process in many regards.
Cons
First of all, the implementation when we first got it was incredibly rocky and slow. I think it took us a month or two, which is crazy. The person who was helping us implement it was clearly overwhelmed and was not great at communicating. Overall, the site goes down occasionally or just loads and loads (I expect this every now and then since it's an online software, but it happens more than I'd like). I often encounter errors in invoice formatting and calculating balances on the bottom line, and errors in client balances on the A/R Aging (which should NEVER happen with a billing software - and this took forever to get fixed) to name some examples. There is also a rigidity in the lack of customization on reports or viewing different modules in the software that I think could be improved. I have submitted many feature requests, but they haven't addressed or implemented any of them.Customer support is really lacking. The support that we do get is always friendly, but I have a feeling that the developer team is very understaffed. There are 2 ways to report issues/bugs: you can open a chat with them in the software (they don't have a phone number to call for support) or you can put in a Feature Request/Bug Report (they NEVER respond to these - I think they go into a black hole). Talking to them via chat is effective sometimes. Often, I will have to follow up to find out the updated status on an issue, and if I don't follow up, I just never hear back. It's really frustrating.
Alternatives Considered
OfficeToolsReasons for Choosing Mango Practice Management
Jun 2021Switched From
Sage TimeslipsReasons for Switching to Mango Practice Management
The price was better than some alternatives and we wanted to give a chance to a smaller company to integrate both our billing and time/project management softwares into an all-in-one program.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Mango for the Win!
This product has made the administrative part of "work" feel more "fun", the features of the product are outstanding, and the entire system continues to be improved upon constantly, and the developers do listen to suggestions from real users to enhance the features. Our experience has been extremely positive, and we absolutely made the right choice for our small (4-person) firm.
Pros
Conversion was a breeze, as the Mango team handled that for us. We have been extremely happy with the integrated payment system, which is truly greatly improved our collections. The file sharing/portal/digital signing features were also the main attractions when choosing this software, and after the learning curve, have met or exceeded our expectations. If you don't have a digital signature option and secure link options, you may be seen as behind the times! Also a massive plus has been the extremely responsive tech support team, which we did not anticipate. Most querys are solved with a quick in-app chat. Our time tracking has greatly improved, as all staff are being held accountable for their time - billed & unbilled. Capturing billable time to clients has always been a heavy concern.
Cons
Honestly, missing features are small, maybe tweaking a report filter here or making the deposits export to a file that we can import to our books (QuickBooks). Occasionally the system does seem to "glitch", and fail to perform a command, but it seems to be improving as the developers continue to improve the product. Sometimes when I mark projects as completed, somewhere in the back end, the system has not updated, so we'll get "past due" emails on completed projects - which I need to contact tech support about.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Converted from ImagineTime
Implementing Mango with the help of the technical staff was virtually seamless. Of course it cost us billable time to implement but I blame this more on our decisions than Mango. We were 'forced' due to a change in staff to implement before we really wanted to convert - but it would have been foolish to train new staff on OLD ImagineTime and NEW Mango. But technical support has done a GREAT job of getting us up, running, and functional.
Pros
I can get a pretty good picture of what is going on in my office. As we learn more about the features, I'm sure that I can get more information than I can really use.
Cons
As I mentioned, I am sure that the software has performance features that we have not yet found. I have some issues putting reports that I want to see on paper. I think this will be better in the future.
