---
description: Review of ConSol CM/Ticketing Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ConSol CM/Ticketing | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [ConSol CM/Ticketing](/software/368004/consol-cm-ticketing)

# ConSol CM/Ticketing

Canonical: https://www.softwareadvice.ie/software/368004/consol-cm-ticketing

> ConSol CM / Ticketing enables organizations to efficiently manage and process customer requests as well as internal inquiries of all kinds. By consolidating requests from multiple channels into a single platform, the system creates full transparency and control over service and support processes.

Incoming inquiries from sources such as e-mail, web forms, portals, or other communication channels are automatically captured and registered as tickets in a central system. This ensures that no request is overlooked and that all information is documented in one place. The centralized ticketing environment allows teams to work collaboratively while maintaining a clear overview of all ongoing tasks and requests.

From this central workspace, team members can easily organize, prioritize, and assign tickets to the appropriate employees, departments, or specialist teams. Structured workflows and configurable processes help ensure that every request follows a clear path from submission to resolution. The system continuously tracks the status of each ticket, making it visible to everyone involved what has already been done, who is responsible, and which steps still need to be completed.

ConSol CM / Ticketing also supports collaboration within and across teams. Employees can add comments, subtasks, or additional information directly to tickets, enabling efficient coordination and faster problem resolution. Automated notifications and status updates help keep stakeholders informed and ensure that tasks move forward without delays.

Managers and team leads benefit from improved transparency and control over operational processes. With a clear overview of open, pending, and completed tickets, they can monitor workloads, identify bottlenecks, and optimize service performance. This helps organizations maintain high service quality while improving efficiency and response times.

With its flexible configuration options, organizations can adapt workflows, ticket structures, and processes to their specific requirements. Whether used for customer service, internal support, or cross-departmental request management, ConSol CM / Ticketing provides a scalable and reliable solution that helps teams work more efficiently and ensures that every request is handled in a structured and transparent way.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ConSol Consulting & Solutions Software
- **Location**: Muenchen, Germany
- **Founded**: 1984

## Commercial Context

- **Starting Price**: €59.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Email Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/368004/consol-cm-ticketing)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/368004/consol-cm-ticketing> |
| en | <https://www.softwareadvice.com/crm/consol-cm-ticketing-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/368004/consol-cm-ticketing> |
| en-GB | <https://www.softwareadvice.co.uk/software/368004/consol-cm-ticketing> |
| en-IE | <https://www.softwareadvice.ie/software/368004/consol-cm-ticketing> |
| en-NZ | <https://www.softwareadvice.co.nz/software/368004/consol-cm-ticketing> |

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