--- description: Review of UseResponse Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UseResponse | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [UseResponse](/software/3685/useresponse) # UseResponse Canonical: https://www.softwareadvice.ie/software/3685/useresponse Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/3685/useresponse?page=2) > UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot. With UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers. Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system. UseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat. > > Verdict: Rated **4.6/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UseResponse - **Location**: Long Beach, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Enterprise Plan Cloud: from $149 per 2 agents / month Self-Hosted Enterprise: $4800 for the 1st year - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese - **Available Countries**: Austria, Canada, Denmark, France, Germany, Japan, Netherlands, Spain, Switzerland, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Workflow - Archiving & Retention - Automated Routing - Autoresponders - Brainstorming - CRM - Calendar Management - Call Centre Management - Canned Responses - Case Management - Catalog Management ## Integrations (12 total) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 3. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (824 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1780 reviews) 5. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Best customer support I can imagine" — 5.0/5 > **Verified Reviewer** | *27 May 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It works great and is flexible for collecting feedback, ideas, and questions in real time and asynchronously. > > **Cons**: Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere. ----- ### "Multi.function support/help desk service" — 4.0/5 > **Jiří** | *12 December 2018* | Program Development | Recommendation rating: 8.0/10 > > **Pros**: Very nice complex software that cover almost all needs our team has. Support email ticketing system and help desk software for collecting ideas and public support. Together with self-hosting system with possible CSS customization, ideal tool. Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved. > > **Cons**: No cons at all. Pricing is average in softwares of this category. > > Only positive experience. UseResponse is on of tools that works perfectly for our use-case and I may only recommend it. ----- ### "your article, faq formating sucks" — 3.0/5 > **Vishal** | *2 February 2016* > > We are considering leaving your service as your base design is pretty old style looking. You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base And the FAQ page should be modern like https://www.qapital.com/faq you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it. ----- ### "UseResponse Review" — 4.0/5 > **Richard** | *27 November 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up Easy for end-users Configurable and extendable and functionality growing all the time Great support Value for money compared to competitors if off the chart On premises option was vital for us .. not sure if this is still available? > > **Cons**: Notification features would be nice.. but sure these will be added in time.. Happy to stick with it until they don. > > Customer community visibility of ideas and issues is the key problem we solved. Previously these were all dealt with, but were invisible to customer, leading to dissatification ----- ### "3 Years experience was great\! Quick email responses and Great Documentation" — 5.0/5 > **Natraj** | *12 July 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support. > > **Cons**: Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/3685/useresponse?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/3685/useresponse) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data