Zendesk Talk

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Zendesk Talk

Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.
Zendesk Talk Software - Talk Dashboard
Zendesk Talk Software - Call Interface
Zendesk Talk Software - Call contacts within platform
Zendesk Talk Software - Ticket Creation after call ends
Zendesk Talk Software - Call Recording
Zendesk Talk Software - Talk Dashboard - thumbnail
Zendesk Talk Software - Call Interface - thumbnail
Zendesk Talk Software - Call contacts within platform - thumbnail
Zendesk Talk Software - Ticket Creation after call ends - thumbnail
Zendesk Talk Software - Call Recording - thumbnail

Zendesk Talk pricing

Zendesk Talk does not have a free version and does not offer a free trial. Zendesk Talk paid version starts at US$49.00.

Starting Price:
US$49.00
Free Version:
No
Free trial:
No

Zendesk Talk Reviews

Feature rating

Value for Money
4.3
Functionality
4.5
Ease of Use
4.4
Customer Support
4.5
5 reviews of 18 View all reviews
Ankit
Ankit
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2023

Best way to Improve customer service

Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it .

Pros

I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk

Cons

It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk

Ramya
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 25/9/2023

Zendesk Talk Review

Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.

Pros

Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support.

Cons

Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard.

Albert
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 24/11/2022

Communication Software for Businesses

The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.

Pros

As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.

Cons

Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.

Suzanne
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/5/2023

Excellent live chat tool

Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.

Pros

Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.

Cons

Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly

Jia Fretz
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/3/2023

Zendesk Talk Feedback

Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.

Pros

If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.

Cons

It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.

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