--- description: Review of Merren Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Merren | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/4004/journey-mapping/software) > [Merren](/software/368986/merren) # Merren Canonical: https://www.softwareadvice.ie/software/368986/merren Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/368986/merren?page=2) > Merren is a customer engagement and survey platform that reaches as wide a sample size as possible, on the back of easy messaging apps that users love. You can even send recorded questions and messages to an audience that cannot read. First, instead of unwieldy formats, the surveys are hosted on apps that customers are very comfortable with. Second, the conversational survey format ensures swifter and better responses. > > Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 8 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Merren-IO ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Australia, Austria, Belarus, Benin, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic and 122 more ## Features - CES Survey Structure - CRM - CSAT Survey Structure - Customer Experience Management - Customer Journey Mapping - Customisable Forms - Customizable Fields - Dashboard - Drag & Drop - Feedback Management - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Performance Metrics - Pulse Surveys - Real-Time Analytics - Real-Time Data - Real-Time Notifications ## Support Options - Email/Help Desk - Phone Support ## Category - [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software) ## Related Categories - [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews) 3. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews) 5. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2794 reviews) ## Reviews ### "A comprehensive overview of customer data." — 5.0/5 > **Manashi** | *9 April 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The CX dashboard makes our day to day task easier. We can easily segregate customer- survey responses, tickets, reviews in an efficient manner. > > **Cons**: It might take some time to get used to the Merren interface. There is a slight learning curve. > > I am happy to move from manual collating of data to automatic data collection and segregation. Most of our previous systems were time consuming. Additionally, we can track survey responses across various demographics. You get to download every data from every customer for market research. ----- ### "The CX dashboard automation will save a lot of your time." — 5.0/5 > **Puru** | *8 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The entire process, starting from signing up to accessing the dashboard, was remarkably straightforward and hassle-free. One significant benefit was the automation of our CX (Customer Experience) dashboards. We could schedule surveys according to the campaign's requirements. We were able to make data-driven decisions promptly. > > **Cons**: The 14 day free trial has limited access to a lot of advanced features. You might have to consider a pricing plan. > > The biggest plus point for us is the real time customer data. We could view campaign results and segment our audience as per campaign goals. We do not have to rely on any outdated ways of collecting data every month. Thanks to Merren for a faster platform. ----- ### "Quick & Affordable way to understand your consumer better." — 3.0/5 > **Vivekina** | *20 January 2023* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: 1. Ease of use2. Quick deployment3. Adaptability to apps with consumer friendly UI4. Affordability5. Tech team is uper responsive > > **Cons**: 1. Barriers to QC2. The automated translations can be problematic ----- ### "Creating WhatsApp and email survey is straightforward" — 5.0/5 > **Shubham** | *8 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Signing up with Merren is easy. The dashboard was simple to understand and use. Using the software, we quickly made WhatsApp and tested email surveys. This made more people respond to our surveys. Also, more people engaged with our surveys than usual. > > **Cons**: I am satisfied with the product at the moment. > > Merren helped us increase our survey response rates. This is a better solution to our past methods of taking survey responses. Merren tools are way faster than traditional survey tools. We could see the difference in the engagement rates. ----- ### "A great tool for team collaboration." — 5.0/5 > **Jeetesh** | *9 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: After exploring Merren initially, I found a lot of advantages. We could dissect customer data and exchange critical information across teams. During training sessions, we could exchange ideas faster. The use of messenger surveys is a game changer. > > **Cons**: Nothing. I am very happy with the product. > > 1\. The teams could access data on the dashboard for different campaigns. 2. The Facebook and WhatsApp campaigns are very smooth. It was a universal joy to see a high response rate. 3. The team members could easily work with the journey mapping tools after the initial sessions. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/368986/merren?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/368986/merren) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data