QuickBooks Money

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About QuickBooks Money

Quickbooks Payments is a mobile payment gateway best suited for small to midsize organizations. The system comes with transaction software, a card reader plugin and a mobile application, which provide instant processing of all major credit and debit cards. Quickbooks Payments allows users to view complete transaction history through the mobile application or by logging into the website. Users have the option to re-send invoices and receipts or void charges. Reports can be viewed real-time and can be automatically synchronized with QuickBooks. Users can also import and export sales data between QuickBooks and GoPayment. Features of Quickbooks Payments include merchant accounts from Intuit, a virtual terminal through which users can process cards from any internet-connected computer. The camera scanning feature allows users to take pictures with their smartphone cameras to capture card information.
QuickBooks Money Software - Add new payment
QuickBooks Money Software - Memo
QuickBooks Money Software - Signature
QuickBooks Money Software - Email receipt
QuickBooks Money Software - Add new payment - thumbnail
QuickBooks Money Software - Memo - thumbnail
QuickBooks Money Software - Signature - thumbnail
QuickBooks Money Software - Email receipt - thumbnail

QuickBooks Money pricing

QuickBooks Money has a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

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Browse QuickBooks Money Reviews

85 of 85 reviews
Sort by:
Nathan
Nathan
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2018

Fast and easy credit card processing

I was using a set desktop solution before that had a long term commitment. This allowed us to take mobile payments anywhere we had a cell phone and get out of those long term contracts. Also it smoothly integrated into QuickBooks so it was a win-win for us.

Pros

I has many options for taking a credit card payment. Plug in chip reader, take a picture of the card or a Bluetooth card reader is available. I like that it's month to month and if I don't use it I don't have to pay anything. It's simple and easy to integrate into quickbooks. It has a good back end that you can access from a computer to manage your payments and who is taking those payments.

Cons

The cost is cheaper if you pay monthly and high volume but more expensive for the smaller low volume months. When you get logged out it can be a slow process at times to get logged back in while a customer is waiting to give you their payment.

Response from Intuit

Hi Nathan. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. Thanks for reviewing, and for being a member of the QuickBooks family.

If you're running into latency with logins, rest assured I've got you covered. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. This simple troubleshooting step will get you back up to speed and cut-down on customer wait times.

Before you go, I want to ensure you continue to get the most from the payment system. The support landing page for the program has insights into the connection to QuickBooks, as well: https://community.intuit.com/products/quickbooks-payments-help-en-us.

As for the price, I'd be glad to discuss your options. There are alternatives for your average volume, and I've got the tools to dig into your account. We'll go from there.

Jess, The QuickBooks Team

Replied 8/11/2018
Tiana
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2024

A pleased user

Pros

How easy it is to use and if you come across something that you might be having trouble with their fourms are great as well as their blog post and videos on how to help.

Cons

Haven't really found one yet. I do sometimes have issues with the app but that just might be a bug and the app needs to be updated.

Robin
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 20/11/2023

Buyer Beware

Bad. Exceptionally inadequate customer service. 6 months 12+ calls... no resolution and every time I'm reassured that the funds will be deposited in 2-4 days. And every time we're told there is a new hoop to jump through.

Pros

Doesn't matter if the funds never reach your account.

Cons

Bad customer service... Mixed messages, no accountability.

Alternatives Considered

FreshBooks and Wave

Reasons for Switching to QuickBooks Money

Accounts requested that we do saying is would be more cost effective for us... SO far there are no savings. And the cost is actually higher... And they wont release the $ they're holding on to.
Marcus
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

quick books does it again

stress free, its not only a pos but its a legitimate checking account as well.

Pros

seamless integration with the existing QuickBooks products that i already use.

Cons

if the payments processed faster that would be perfect.

Alternatives Considered

Square Point of Sale and PayPal Zettle

Reasons for Switching to QuickBooks Money

quickbooks was the most robust answer to solve multiple problems.
Lori
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 2/1/2024

QuickBooks Payments are Easy to Integrate

Pros

It allows for simple payment for processing of invoices, and enables quick invoice set up even when on site.

Cons

Nothing that we didn't like, once past the initial setup, it runs very smoothly.

Alternatives Considered

PayPal

Reasons for Switching to QuickBooks Money

It's integration with our QuickBooks Desktop program that we were already utilizing.
Whitney
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 13/10/2024

Convenient for instant access to funds

Pros

I like that it comes with a card and instant access to your funds after receiving a payment and that it allows echeck payments.

Cons

They are so touchy with their security and fraud system and freeze your account for review and is a lengthy process to get it unfrozen.

Mariel
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2024

Must have for EVERY business owners!!

Great experience! every business owner should definitely check it and give it a try!

Pros

The platform made everything easy to understand and where everything is located

Cons

I can sincerely say that I have not yet found something i dont like about this platform

Shellie
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 12/12/2024

Quickbooks Money makes me money!

It's a necessary tool operating my small business. I was able to put my earning into "envelopes "that accrue interest which was a big plus!

Pros

I appreciate that I am able to receive payments from my clients without having to transfer my earnings to a separate account. I also like that their monthly fee is zero dollars.

Cons

Their customer support is only limited to weekdays. I operate a mobile notary business seven days a week, and If I need assistance during the weekend, that isn't an option.

Elijah
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 26/12/2024

Great product!

It has taken a bit to learn the entire system of it but overall it is great!

Pros

It works really well for us to track out p&L

Cons

it takes a little while to get used to to be honest.

miri
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 30/12/2024

Easiest payment software

Pros

It's easy to use, no hidden fees, user friendly

Cons

No cons at all, it's so easy to use and set up

STACY
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2023

SEND AND TRACK

Pros

Payments are automatically matched up with the correct invoice. Smaller customers pay sooner with the ability of a click on the invoice to pay right away vs. writing a check and mailing it out.

Cons

The fee charged to process the Credit Card transactions on top of what we pay for QuickBooks.

Nishawne
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 1/8/2018

Works well

It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks

Pros

I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product

Cons

As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.

Response from Intuit

I'm delighted to read the product is working so well for you, Nishawne. Though you can add tips to transactions (community.intuit.com/articles/1599562), we love hearing from you guys about how we can improve. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market.

Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here: https://intuit.me/2L2zqTv.

I appreciate you for leaving this GoPayment review, by the way. Thanks for being the best part of QuickBooks, and have a great weekend.

Jess, The QuickBooks Team

Replied 3/8/2018
Mark
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

3
Reviewed on 8/6/2022

Payment holds

Sucks

Pros

At this point this software doesn't work

Cons

Payment holds on Echeck. Waiting on check to hit my bank for 2 weeks. Still has not been released as of me writing review. Very hard to get support when called about money

Response from Intuit

We appreciate you letting us know what's going on with your funds. To get additional info on the hold we recommend contacting the Payments Team so they can look into it for you. You'll find their contact info here:
https://quickbooks.intuit.com/learn-support/en-us/help-article/mobile-apps/contact-payments-point-sale-support/L7zQuXpgk_US_en_US All the best. -Kristina, The QuickBooks Team

Replied 8/6/2022
Verified Reviewer
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/9/2018

Perfect for Service Providers (no card reader necessary!)

I'm a home inspector and I am able to take payments right at the home now. I use this on about 50% of my home inspections and my clients love it.

Pros

I love that this software feels extremely professional when I'm asking for payment when I'm at someone's home. I don't have to enter in any information, I simply scan their debit or credit card and ask them to sign it. I also love that they have the option to receive a receipt right there. It's so nice to scan the card on my phone with the camera as opposed to carry around a clunky card reader.

Cons

Every now and then it is unable to read a card and I have to enter it in manually, which is frustrating. I also wish it integrated more seamlessly with Quickbooks Invoicing. Obviously I also would like to see the fee for credit card processing lower, but it's not horrible.

Brian
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
1
Ease of Use
4
Customer Support
1

1
Reviewed on 27/2/2020

Extremely Poor Customer Service

Product works well and is fairly-priced. Customer service is a joke.

Pros

Product is priced fairly and is easy to use

Cons

customer service is terrible. First card reader quit after less than a year of use. Intuit would not replace. Bought second reader and would not work out of the box. Requested replacement reader. They sent a lower-end model than we had originally purchased. Called again to request correct replacement model. They would not expedite shipping. Total of 8 hours on the phone with customer service and I still don't have a working reader.

Kris
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 1/12/2020

Quickbooks Payments make it easy for a price

Pros

It was easy because it integrates with Quickbooks. I entered something and it was automatically entered into Quickbooks. I didn’t have to do any extra entering.

Cons

The price, fees, and lack of transparency. The fees were very high and it was too difficult to figure out what I was paying and why. I felt like a hostage to the program because I couldn’t figure out if there was a way that I could control the fees. I detested this part of it. I switched to a transparent provider with lower fees because of this. I have to do a bit more manually because it doesn’t integrate like QB Payments does, but it’s worth it to not feel like I am at the mercy of a program/provider.

Alternatives Considered

Square Payments

Reasons for Switching to QuickBooks Money

It integrated with Quickbooks.
Sibylle
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/11/2020

QuickBooks Payments - Kind to Bookkeepers

I consider QuickBooks Payments an excellent method for making it easy for customers to pay and easy to track their payments.

Pros

Unlike other CC processors, QuickBooks Payments doesn't take out fees upfront. Instead, income enters the bookkeeping (automatically, if you have QuickBooks) in the correct gross income amounts, and fees are charged as a separate expense transaction. This makes bookkeeping much easier than when using other processors.

It's also very easy for customers to pay using this app.

Cons

Last time I tried, booking a credit card refund correctly required a work-around in the customer account. It's also possible for someone working in the books to issue a credit card refund to a customer more than once, and accidentally. I'm now very careful when working in customer accounts when there's a credit card on file.

July
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/1/2023

easy to do payments

Pros

it's easy to do payments, and can use payment methods like ach, debit or credit card.

Cons

I don't know of any cons with quickbooks payments

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/3/2018

I used Gopayment for my retail business to track purchases and process card payments.

Pros

I liked the the software is very user friendly and easy to manage inventory, and view transactions for order details.

Cons

I dislike that customers can not be added to track their purchases. I dislike that reports can not be ran to track purchase totals over a period of time. I dislike that inventory is not tracked.

Tasha
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
1
Ease of Use
5
Customer Support
1

4
Reviewed on 25/5/2018

Good

Pros

It easily goes into quickbook; very easy to start using; was able to get an account quickly; set up was eqsy; eaay to make transactions

Cons

I cant reach custumer service. Very diidicukt to get the answers you need. You need to ho online to do everything and if system down you cant do it. They cant help you

Karen
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/5/2018

Our technicians are able to take credit card payments on the job using this

Less fees by swiping cards instead of keying them in.

Pros

We love that the technicians can take credit cards right on the job. They used to have to call in the card number and we were charged more for keying in the number. Now they can swipe the card right there on their phones and it goes into the bank account

Cons

A couple of the guys had a lot of trouble setting up their account in the beginning. Once we got them set up, it works pretty well

Sally
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/11/2018

The montly cost is well worth it

Pros

With a click of a button it is so easy to send a bill or statement to a client

Cons

No issues or concerns with the payment feature of the software

Response from Intuit

Hi Sally. I'm thrilled QuickBooks is streamlining the billing and statement process for Dr. Charles Ashley Mann & Associates. Should you ever have any questions about the payments feature, I invite you to explore the Community database at https://community.intuit.com/browse/quickbooks-online-payments. I want you to know that help is only ever a click away, and the Community is an excellent support space.

I appreciate you taking the time to review, by the way!

Jess, The QuickBooks Team

Replied 8/11/2018
CharRon
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/1/2021

Use Quickbook Payment

I am glad Quickbook has a card reader and website button to increase my customer purchase options

Pros

Just like Square, you are able to get payments from customers using a card reader or online button.

Cons

the charges in a downturn. You get charge to buy their card reader and they charge you for transaction. So, now you have to charge the customer more to get your exact amount.

Michael
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 30/11/2016

Solid product for companies of all sizes

I used GoPayment for almost 4 years. It's simple to use, easy to manage. We used it in our offices and had a magnetic swipe card reader mounted to the PCs, but I know there's card reader for mobile devices, too. If you need to take payment (whether in the office or on the go) GoPayment can work for you. It's easy to add users as your business needs grow, too. It also some useful analytics. It possesses customizable features, to keep it simple for users and help you get the most from the software.

Pros

Works well with all computers and mobile devices.

Cons

If you really like or need analytics, you may find yourself wanting more than it can give.

Erik
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 31/8/2018

Take payments anywhere!

Pros

Gopayment is a great option for payments on the go. It conveniently fits into your cell phone or mobile tablet to accept payments anywhere. The application is easy to use and install.

Cons

The integration with gopayment and your accounting software is vitally important for accurate record keeping. Unfortunately, GoPayment does not integrate with many software's. It does not integrate with QuickBooks online automatically, adding another step to your payment tracking.

Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/1/2025

Does What it should - PERFECTLY!

Pros

Quickbooks Money is the perfect package, making invoicing, quoting and keeping track of follow-ups easy. Their UX is straight forward and modern. Their slightly higher price can be explained by their awesome customer support, helping with every problem a customer could have.

Cons

No cons today. A perfect software for invoicing and everything around it.

Kaylee
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/5/2024

Great way to stay organized!

Pros

What I enjoy most about QuickBooks payments the organization and layout of the site. It keeps track of every invoice if I send it over to the QuickBooks website. It also helps me keep track of how much and who still owes a payment and by how many days a payment is overdue.

Cons

What I like least about QuickBooks payments is that sometimes when I do submit a payment it does not register on QuickBooks and I have to manually enter the payment as received.

Amy
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/3/2024

Ease of use for Quickbooks Payments

Pros

The ease of use for both the business and the customer is by far one of the best things about using Quickbooks Payments. The transactions are smooth and the deposit turnaround time is quick. Makes for a seamless transaction for both parties - literally just a click of a button.

Cons

Not much to say about dislikes of this feature

Selma
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 24/9/2024

Easy to use

Easiness to use and to navigate in the system

Pros

Able to use anywhere in the world. I like how it was self explaining step by step.

Cons

I liked all. There is really nothing I didn't like.

Chris
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

3
Reviewed on 12/1/2025

A great platform if you are new or already using Quickbooks

Quickbooks Money was great to experience and learn about, but as someone who has an average financial understanding I realize there are better products for me to maximize my money, which is what this is all about in the end.

Pros

Like other online HYSA options, this one was simple to use, and did not have many "in the way" policies like high minimums or transaction fees.

Cons

The reason I do not recommend this HYSA is that it is on average a full 1.00% APY beneath other similar products on the market, without any other major benefit that makes it worth it to use this product over a competitor.

Aram
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/10/2024

Handling money made easy

Excellent tool for all businesses to receive payments fast and transfer

Pros

Fast and convenient way to handle finances

Cons

Too many features but once familiar with it its very wonderful

Alicia
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/10/2024

Quick Books Money

helps manage backing and payment management.

Pros

no monthly fee for a business checking account. Great Online trasactions

Cons

Updates often and can charge a processing fee.

LAURA
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 2/5/2024

Easy to accept invoice payments

Pros

Makes it easy for a customer to receive an invoice and pay using a link emailed to them - the easiest way to accept ACH payments.

Cons

I wish it detailed the fees for credit card payments saying exactly how much it was per transaction instead of just the percentage somewhere.

Devlin
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/10/2024

Good gauge on tracking finances

Overall experience was good still beneficial to me and my business as far as keeping records.

Pros

I was able to input info and link accounts easily.

Cons

Gps tracking wasn't as accurate doesn't get pinpoint mileage

Lauren
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 8/5/2024

Useful and Easy Payment Processing

You can easily customize payment terms by client or do an umbrella term for everyone. It's very easy for clients to use and make payments also.

Pros

Easy to use from invoices created in QuickBooks online.

Cons

Not really anything to complain about. It's very straightforward.

Jess
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 4/11/2024

Wonderful Product

Pros

Easy of use, aesthetically pleasing format

Cons

The cost and formatting of the program could be a little clearer.

Andre
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/11/2023

Oldie but Goodie.

Pros

Highly used program by many businesses so it’s easy to use and pretty self explanatory.

Cons

Could probably use a refresh or update. Although the app is very user friendly

Mauricio
  • Industry: Media Production
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/2/2023

Works good

Pros

I like using QuickBooks Payments for my payment processing because it is all in one place especially for tax season. I don't have to worry about going to a bunch of different places to figure out my expenses for this particular thing.

Cons

I already pay a monthly membership fee to use QuickBooks. I do not like that they charge an additional fee to process payments. It should already be included in the monthly rate.

Jesse
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
4
Customer Support
1

1
Reviewed on 27/7/2021

Quickbooks Payments makes their users vulnerable to FRAUD

This vulnerability is unforgivable. This service should not be used.

Pros

I have used QB Payments as a secondary payment processor for nearly 9 years. I use e-invoices to collect payments from customers who want to order modifications that aren't available on our website. So it's not our primary processor (our website uses PayPal and Stripe), but until a recent MAJOR VULNERABILITY was discovered, my experience with QB Payments was fine.

Cons

I learned the hard way that QB will "pre-fund" ACH transactions and merchants have no option to toggle this option off. Their back-end payment status (e.g. Pending, Funded....) doesn't differentiate from a "PRE-FUNDED" transaction and one that is actually fully funded. Furthermore, they allow banks to deny payments up to 120 days after posting to the seller's bank account. This leaves sellers extremely vulnerable. If you're not picking up on it, basically, Intuit/Quickbooks will show FUNDED status and actually post the payment to the seller's bank account, at which point the seller has no grounds to withhold goods. Then, if the payment doesn't actually process, they will withdraw the funds from the seller with no 2-way dispute process for the seller to prove they actually fulfilled an order, and that a customer didn't seek return/refund by legitimate means. My small company lost about $3,000 in this loophole. We were not able to reclaim our merchandise or fulfillment costs, and Intuit held us responsible for the sum, including additional service fees (for the generous service of retracting this money they had already posted to our bank account?). Customer service was unwilling to escalate and did not provide me with any opportunity to report fraud. In fact they treated me like the fraudster when they made my business vulnerable to a fraudster in the first place. It comes down to zero's. $3K is enough to make me want to fix this. Add a zero and it would have ruined us.

Jenine
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 27/5/2022

Overall a solid payment app! Definitely save you time

Overall I have had a positive experience with QuickBooks Payments. Like I mentioned above we do get paid much quicker which is a plus. It is also super easy to integrate any other payment applications into QuickBooks which saves you a lot of data entry

Pros

QuickBooks Payments definitely is convenient if your already using QuickBooks for your accounting software. Payments are automatically matched up with the correct invoice and I find that customers pay a lot sooner since they have the ability to pay straight from their invoice.

Cons

The only real issue I think is that the fees can add up quick!!! If a customer pays with a credit card it's 2.4% plus $.25 each transaction. Although that is typical it just adds up very quick especially if it's a large transaction. What they don't tell you is that if you customers pay through ACH instead of credit card the max you will pay for a fee is $10. If we had known this all along we would have saved a lot of money. Very frustrating

Alternatives Considered

PayPal

Reasons for Switching to QuickBooks Money

We actually used both of them for a while but with QuickBooks overall is easier to use and less expensive.
Sam
Sam
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
1
Ease of Use
2
Customer Support
5

4
Reviewed on 15/9/2020

Outstanding Rates

The rate is worth it alone. But I would appreciate a bit more user friendly interface.

Pros

The rate Quickbooks offers is the best around. I pay the little extra to get the rate. Its fairly easy to use the product and convenient to use my phone.

Cons

The bluetooth card reader disconnects after a few minutes and takes a bit more to get reconnected first. That's hard for intermittent sales.

Response from Intuit

Hey there, Sam. It's awesome to hear about your positive experience with the product. To address the problem you're having with the card reader, we encourage you to perform the troubleshooting steps in this article: https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/quickbooks-card-reader-connection-troubleshoot/00/139868/page/2. Doing so should target the issue directly. Wishing you the best of luck! -Hannah, The QuickBooks Team.

Replied 19/9/2020
Peter
Peter
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
1
Customer Support
1

3
Reviewed on 12/7/2022

Worst Customer Service Possible

Solution: Use the old reliable bank transfers (interac) if you can! At least the bank is 1 company, not 2

Pros

If it works, it auto-matches the invoice created in QBO. So it saves a book-keeper a few clicks. That's it.

Cons

Expect LONG support calls and very weak support staff that do not know how to fix your issue.

Left hand does not talk to the right hand; Merchant Services somehow does not know your company contact info and does not have the ability to send important emails to your team (serious)

Merchant Maverick has a bunch of BS 5 star reviews and closed the comments the many 1 star reviews. Fake.

Support won't l

Catherine
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 13/11/2018

payment software

we are still using this system and it's working great. We rarely have any problems and when we do they are solved quickly for us.

Pros

This allowed our technicians to receive payment in the field and integrated nicely with Quick Books. It worked wonderfully for the most part.

Cons

the cost of the scanners was a little high due to them not lasting as long as we would have liked.

Response from Intuit

Thanks a bunch for reviewing, Catherine. I'm delighted the software allows for the flexibility your technicians need in the field. If you ever run into issues with the scanners, I assure you there are troubleshooting steps in place. This way, the hardware will last as long as it's designed to moving forward.

This Community database article discusses troubleshooting and updates, which is widely known to fix connection issues: https://quickbooks.intuit.com/community/Payments/Set-up-bluetooth-card-reader-for-GoPayment-or-QuickBooks-Online/td-p/186471. Furthermore, the product experts on Facebook (Intuit QuickBooks) and Twitter (QBCares) would be glad to provide more insight if the info above doesn't do the trick. I'm thrilled your problems are always solved quickly, and this chat based channel is another excellent support option.

Jess, The QuickBooks Team

Replied 23/11/2018
Martin
Martin
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/9/2019

Quick Payment

This payment solution has been great. Quick pay time, easily integrates with Quickbooks and it is very easy to set up and use.

Pros

Easy to use, appears very secure and customer like the payment method. The ability to use this at events and even at client locations make this one of the best ways to accept credit cards.

Cons

The security is so tight that sometimes it can be hard to get signed in. We don’t use it every day so sometimes it takes a few tried to get the log in correct. That’s as much a user issue as it is a complaint. Naturally, I’d Like lower fees but for periodic usage, this a great value.

Response from Intuit

Empowering you with the tools you need to make your job easier is our top priority, Martin. We love knowing that you've enjoyed using QuickBooks GoPayment to receive your hard earned money even faster! To learn about the security measures is place, we recommend checking out the Community: https://community.intuit.com/

Thanks for an awesome review!
Morgan, The QuickBooks Team

Replied 10/9/2019
Verified Reviewer
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
1
Ease of Use
1
Customer Support
0

1
Reviewed on 3/11/2021

Avoid for larger transactions.

Good for smaller transactions. Horrible for larger transactions.

Pros

Clients like the payment links and ACH payment options. Works well for smaller transactions. Will no longer use for larger transactions due to their review process.

Cons

Avoid for larger transactions. They will randomly put funds through a review process and with hold payment until the review process is complete. They put $294,000 in payments from a client through a review when we had already received $150,000 from that client through quickbooks previously. Their process took over 4 weeks for us to receive funds and required bank statements, contracts, and a mess of other info. They request items individually and not all at once so the process drags out. Not worth using.

Response from Intuit

We definitely appreciate your business, and your feedback regarding payment holds. This article will goes over info to understand holds you may experience (https://quickbooks.intuit.com/learn-support/articles/getting-the-most-out-of-quickbooks/understanding-payment-holds-in-quickbooks-online/05/940159#What%20Happens%20When%20Funds%20Are%20Placed%20On%20Hold%3F) Wishing you all the best.
-Kristina, The QuickBooks Team

Replied 10/11/2021
Laura
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 15/7/2018

We use the Go Payment mobile app at work.

Convenience, ease of use, fair pricing.

Pros

What I like most about the Go Payment app is that in real-time it is easy to use. Comprehensive. It's great how it seamlessly integrates into QuickBooks online and then into our bank account.

Cons

Least favorite thing about Go Payment is QuickBooks merchant services. If there is a bump in the process, funds are held in their payments/collections department without notification to the user. It is up to us to figure out something is off, and make the inquiries. While doing that, I have gotten varying resolution answers from various reps. Is confusing and time-consuming.

Response from Intuit

Hi Laura. I can provide some insight into why funds may be held, as I know how this could affect a business. Please know this protocol is in place to keep you safe and protect against greater loss. This being said, I appreciate your review and the opportunity to help.

To start, check out the info at community.intuit.com/articles/1601181. Because each case is different, customer's with funds on hold must speak to a case manager who has the expertise to get you squared away. The article above touches on how you can find the status of your transaction in the Merchant Service Center (more on that at community.intuit.com/articles/1600594). In the event your deposit is under review, you'll also receive an official notification email including a case number and next steps.

If you have questions, please feel welcome to send me an email ([email protected]). I want to make sure you have all the info you deserve and hope to hear from you soon.

Jess, The QuickBooks Team

Replied 18/7/2018
garv
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/6/2021

Quickbooks is very good for smaller businesses

QuickBooks software helped me a lot.

Pros

QuickBooks software is very affordable with lot of good. There are lot's of reports in which you can see that the app allows you to add on a verity of additional features.

Cons

the built-in inventory management system is totally designed mainly for businesses tracking and the stock levels of the finished goods.

Rebecca
Rebecca
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/3/2018

I have been using this for my business for a number of years.

allows my clients to pay with all credit cards.

Pros

Easy and fast to use with QBO, integrates with my accounting and the card swipe and chip reader work easily. Can pull reports from the website and track monthly totals.

Cons

Would like a chip reader that could be used on desktop, not just cell phone. Time it takes to post payments to my bank account.

Dan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
4
Customer Support
1

1
Reviewed on 10/10/2020

Quickbook Payments Fraud

The worst customer service period.

Pros

Billing and payment receipt can be fast but Quickbooks also determines legitmacy of bills and is currently withholding $16k for funds it received from a client that it won't return to the sender nor will they deposit it the company that invoiced account.

Cons

How can a company decide after a payment has been made that the company invoicing does not have a right to do so. Quickbooks keeps the $16k in funds that was paid. The instructions provided by Quickbooks is the sender has to file paperwork to retrieve the funds while it sits on QB's bank account. The sale is lost. The client relationship
Is severed. QB has the power to do this? Is this legal?

Verified Reviewer
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 6/4/2021

Quick Books Makes things easy

Overall, We love QuickBooks payments because we get paid quickly from our customers using credit cards.

Pros

I love that we can take payments from our customers easily.

Cons

It took a long time for us to get a card reader.

85 reviews

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