--- description: Review of LiveCaller Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveCaller | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [LiveCaller](/software/370389/livecaller) # LiveCaller Canonical: https://www.softwareadvice.ie/software/370389/livecaller Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/370389/livecaller?page=2) > LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients' contact details in a centralized repository and monitor live conversations on a unified platform. Key features of LiveCaller include analytics, queue management, canned responses, user groups and role-based permissions. Managers can gain insights into customer satisfaction rates, key performance indicators (KPIs) and average response time, among other metrics on a cloud-based dashboard. Additionally, agents can access received messages in a collaborative inbox and utilize co-browsing capabilities to respond to clients' queries in real-time. LiveCaller integrates with third-party communication channels including Facebook Messenger, Viber and Telegram. The product is available on monthly or annual subscriptions and support is extended via phone, email, community forums and other online measures. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveCaller ## Commercial Context - **Starting Price**: US$13.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Russian, Spanish - **Available Countries**: Andorra, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia and 43 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Autoresponders - Call Routing - Canned Responses - Chat/Messaging - Communication Management - Customer Communication - Customer Database - Customer History - Customer Segmentation - Customer Service Analytics - Customisable Branding - Dashboard - Data Import/Export - Data Visualisation - Document Storage - Feedback Management - File Sharing ## Integrations (3 total) - Meta for Business - Telegram - Viber ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Predictive Lead Scoring Software](https://www.softwareadvice.ie/directory/3393/lead-scoring/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "LiveCaller helps you get in touch\!" — 5.0/5 > **Desiree** | *3 February 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: One of my favorite features is that you can use this over social media apps. That is super convinent when some of the individuals you need to communicate with can only be reached via something like Facebook messenger. The dashboard is also very impressive. It connects you almost immediately to everything that you need to reach clients or work mates. > > **Cons**: There were two issues that I saw with LiveCaller. First if you want to have the ablitiy to speak over social media the price does go up monthly. Second I have dropped calls in app before. you have to have a strong wifi connection or good data connection. > > Overall it was a great experiance. Easy to use wherever I need to and offered to be used over many platforms. ----- ### "I just can't believe this..." — 5.0/5 > **Danielle** | *24 October 2023* | Publishing | Recommendation rating: 10.0/10 > > **Pros**: The low cost is by far one of my favorite features. I also like how easy it is for us now to communicate as a team. > > **Cons**: To be honest I haven't found much of anything that I don't like I just hope they never change anything. I'm aware every software product or services has their weakness I just haven't found it yet. > > My experience has been so good I'm going to offer to promote their service on our website at no cost. Whether they accept or not I don't know but this is the kind of business I want to do business with and the customer service is fantastic. ----- ### "Live Caller is great\!" — 5.0/5 > **Verified Reviewer** | *3 September 2025* | Arts & Crafts | Recommendation rating: 7.0/10 > > **Pros**: Easily accessible and simple to install and Integrate Dashboard and provides easy way to communicate with the Web visitors and also makes more engagement possible. The chat feature makes this very impactive. > > **Cons**: the deletion of data in LiveCaller needs to be simplified for better usability. the lack of a mobile app for screen management a significant drawback while using LiveCaller > > My experience with LiveCaller has been amazing. I would recommend to other businesses. I am thankful for this app. ----- ### "A powerful and easy to implement platform" — 5.0/5 > **Juan** | *1 January 2023* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: The implementation solution is very simple and fast. So for us it is something viable. > > **Cons**: The platform is developing new functions, so we are sure that they will surprise us. > > A well-organized platform, its structure is intuitive, we can follow up without problems and its support is very good. ----- ### "Great Customer Support Product with Tons of Potential" — 4.0/5 > **Roland** | *30 August 2022* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback. > > **Cons**: The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful. > > Amazing. The customer support from LiveCaller has been wonderful. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/370389/livecaller?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/370389/livecaller) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data