Permits

Pros

As a power user, I need to extract multiple reports. City Tech Permits allows you to run various reports based on data without limit! This is an exceptional feature. The software is intuitive and easy to use, it has been a little over a week since we have gone live, and are already receiving positive feedback from our development community!

Cons

While CityTech Permits is integrated with Bluebeam Revu (plan check) and Tyler Munis (Financials), we are looking forward to them developing an integration with LaserFiche.

Alternatives Considered

Reasons for Choosing Permits

Reasons for Switching to Permits

Pros

The "all in one place" approach to permit records, inspections, plan review and fees places all the information in one location on one screen with buttons for access that do not remove the user from the record. Not having to move forward and backwards through the system chasing data is a tremendous time saver!

Cons

There is very little that I dislike about the software.

Pros

The most frequent function I use is the search feature. Virtually every field on the permit record is searchable. In addition I can combine search criteria to narrow results to a pinpoint! The software is menu driven with many pre-populated fields that allow you to select items and not enter each required amount of data. The dashboard display is great! It shows graphics of the most required data for quick viewing.

Cons

I would like to see the reporting system be expanded to allow more individual searches.

Pros

The continuity from plan review to permitting to inspections to certificate of occupancy is contained in a single record. The data for the project is easily accessible for the inspectors. The integrated maps allow a street view of the structure to be inspected making it easier to find. The permit tech and building official have instant access to record updates when changes are made on a record to answer contractor questions.

Cons

In some of areas of our county cell signals are spotty and connectivity can be difficult.

Pros

The process was a smooth transition. The reports are user friendly. The Customer Support is outstanding. Instant response to questions, concerns, very patient and professional at all times. The software also has the reporting feature for quarterly reporting to the State which automatically summarizes what is needed for reporting purposes instantly. For Cash Receipts, the summary reports form CityTech, is very efficient has increased our productivity as we are now able to utilize these reports in a timely fashion.

Cons

All the reports, and concerns were addressed with CityTech Permits. Most of our questions they had a solution and were taken care of. The standardized reporting features are user friendly. Any question(s) they arise we always get Customer Service Response instantly on the same day.

Pros

Improved communication between Planning, Building and the applicant. One of the many perks were I was able to be very well organized, see when projects were due, and if any pending items were required.

Cons

There were no issues with the software very easy to use.