4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Checkfront

Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing. Checkfront features online booking calendars that can be accessed on desktop and mobile devices. When an agent confirms a booking, the calendar is automatically updated in real-time to help avoid booking conflicts. The software allows users to manage both online and on-site bookings. Point of sale features and a payment gateway allows clients to pay for tours, activities and services. Checkfront also allows users to integrate with travel websites such as Booking.com, Expedia and TripAdvisor, and they can publish their packages on these websites as well. Other integrations include social media websites such as Facebook and LinkedIn. Request a demo https://www.checkfront.com/book-a-demo/
Checkfront Software - Never miss another booking. Take bookings online, even while you’re sleeping. Make it possible for guests to self-book on your website anytime, anywhere with live calendar availability and mobile-friendly booking steps.
Checkfront Software - Say goodbye to spreadsheets. Keep track of your bookings in a centralized dashboard. Add or change reservations, leave notes for staff, manage your inventory, and get real-time insight into your business.
Checkfront Software - Cut your workload in half. More bookings don’t have to mean more work. Automate your repetitive tasks, like sending email confirmations or collecting waiver signatures so that you can focus on your guests.
Checkfront Software - More than an online booking system. Checkfront has everything to help manage your reservations, streamline operations, and optimize your channels — just the way you like.
Checkfront video
Checkfront Software - Never miss another booking. Take bookings online, even while you’re sleeping. Make it possible for guests to self-book on your website anytime, anywhere with live calendar availability and mobile-friendly booking steps. - thumbnail
Checkfront Software - Say goodbye to spreadsheets. Keep track of your bookings in a centralized dashboard. Add or change reservations, leave notes for staff, manage your inventory, and get real-time insight into your business. - thumbnail
Checkfront Software - Cut your workload in half. More bookings don’t have to mean more work. Automate your repetitive tasks, like sending email confirmations or collecting waiver signatures so that you can focus on your guests. - thumbnail
Checkfront Software - More than an online booking system. Checkfront has everything to help manage your reservations, streamline operations, and optimize your channels — just the way you like. - thumbnail

Checkfront pricing

Checkfront does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Checkfront

Checkfront Reviews

Feature rating

Value for Money
4.4
Functionality
4.1
Ease of Use
4.2
Customer Support
4.6
5 reviews of 313 View all reviews
Nick
Nick
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 13/2/2019

Checkfront review by Cairns Holiday Homes

Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.

Pros

The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.

Cons

Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems.
So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.

Brenda
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 29/6/2021

Very responsive customer care

Very positive experience with Checkfront - nothing seems to be a problem, always supportive response from Support staff. Really very happy with product and overall support.

Pros

The software has many really useful functions e.g. waivers; group waivers; integration with Xero. The developements in terms of the calendar and manifest are great improvements but little tweaks in layout would declutter the view.

Some of the details functionality is brilliant - often not easy to find how to do something but just ask the Support folks and they usually have a very neat solution to offer.

The customer support is fantastic, so responsive and are very wiling to take a suggestion/issue back to the developers.

Cons

Find the Inventory calendar a bit cluttered and the mobile app could be done with a little refinement in terms of daily manifest.

Integration with Xero needs a little refinement - would be excellent if an admin could choose which Payment Methods are integrated, at the moment every transaction creates a Xero invoice which is not always appropriate (e.g. gift vouchers, cash, face-to-face card payments) so there can be quite a bit of voiding in Xero to correct position.

The Partner Accounts are too restrictive for the way we work with our partners so we had to provide User accounts to provide the functionality.

Verified Reviewer
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
4

1
Reviewed on 7/11/2022

This is the worst software I have ever used

Checkfront is, honestly and truly, the worst product I have ever used. Unfortunately our company requires it.I truly dislike every aspect of using Checkfront. As bad as it is for the customers and guides, the backend administrative side is even worse. Everything you'll want to do to set up tours will take at least three times as long as you expect. You'll be making frequent contact with customer service when the product fails. And even with all that work, it still lacks extremely basic functionality.

Pros

Customer service is generally helpful when the software or back end service fails. Unfortunately I need to use this a lot.

Cons

The user interface and user experience is entirely nonsensical. The most basic, basic thing a guide needs is to check in guests on a tour. Checkfront doesn't even show the guide how many people are on the tour. It doesn't alphabetize the guests, so the guide has to search through a list of randomly sorted names every time a guest comes in. Many guides in our company have refused to use Checkfront at all, and simply don't check in the guests. Many customers show up on our tour without booking, because they said they couldn't figure out the Checkfront booking system. How many customers and how much money have we lost because of the Checkfront UI? We'll never know.

Response from Checkfront

Hi there,

We're sorry to hear you are having a frustrating experience and appreciate you bringing this to our attention. We take feedback seriously and are confident that our support team can help with most of the points you referenced.

We've recently attempted to get in touch with you - if you are interested in resolving these issues, please contact [email protected]. The anonymity of this review prevents us from being able to reach out directly.

Warmly,
Natalie @ Checkfront

Replied 23/11/2022
Shane
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/6/2021

Customizable reservation system

Very very good customer support team

Pros

Checkfront allows us to customize our reservation system to fit our specific business needs

Cons

There is a definite learning curve to using this product.

Alternatives Considered

Bookeo

Reasons for Choosing Checkfront

Xola changed their pricing structure

Switched From

Xola

Reasons for Switching to Checkfront

A more professional appearance to our booking/reservation system

Response from Checkfront

Hi Shane!

Thank you for your review :) We appreciate it!

Your feedback on getting started is going to be shared with our teams.

Thank you again for choosing Checkfront!

Replied 4/1/2022
Chalets
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/6/2021

wonderful software!

It is the first sofware that is really easy to use and understand. I know IQWare, Crystal, Otello, FileMaker and another one I don't remember but this one is the best for our needs.

Pros

The help support online. Chat with somebody to help you with a problem is really really good.

Cons

Some issues for dates that we don't want check-in and check-out but finally was fixed lately.

Response from Checkfront

Hi there,

Thank you for your honest review. We appreciate the time you took for this :)

We are happy to hear that our Support team has been helpful and that you were able to move forward with your Check-in/out dates.

Thank you, again for choosing Checkfront :)

Replied 4/1/2022

Related categories