OpenPhone

Pros

The interface of both the PC and mobile version are very smooth and user friendly.

Cons

Whenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taken too long to update.

Pros

The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be. Currently, Openphone allows me to SMS clients in Canada. Google Voice, which was the main alternative does not have this feature.

Cons

They charge for each user and add a new line for each user even if all you need is to have multiple users managing one line.

Alternatives Considered

Reasons for Switching to OpenPhone

Pros

The price is what attracted me. The ease of sending messages was good while it worked.

Cons

Customer service is non existent as well.

Pros

Easy to use, has a great feature set for the price point. It has been incredibly valuable in setting up a professional business phone service for a very small business.

Cons

Occasional connectivity issues, I am not really sure what the cause is and it has been infrequent enough that I haven't looked deeply into the problem. There isn't great personalized customer service, however it is user-friendly and they have excellent online resources so I haven't missed it.

Alternatives Considered

Reasons for Switching to OpenPhone

Pros

I love many things - it works wonderfully, hardly ever a glitch! Customer service is great. Love that I can see texts, phone calls and voice mails from customers all in one spot!Anyone on my team can log into open phone from their device and make a call/respond to the customer from the app.

Cons

There is only one con. Once in a while, I run into a glitch where I want to enter this number into documents, but the phone number is not recognized as real phone number, so I have to put my personal number....so it's great as the forward facing phone number for customers for my business, but I have to use my personal number for certain administrative accounts.

Pros

OpenPhone is one piece of my business toolkit that I simply cannot be without. I own and manage two small businesses and was finding giving out my personal number unmanageable as I didn't know who was calling me and for what purpose. Having a dedicated local number that I can tie to my business in google maps, facebook, and my websites was a huge piece of my business toolkit. Openphone has been amazing.

Cons

There have been a few service outages in the time I have been a customer, but the openphone team has been responsive about action taken, and have communicated well though it all. All have been resolved in a timely fashion.

Pros

Nothing works and IT keeps asking me to waste a ton of time to help them figure it out.

Cons

Syncing doesn't work - EVER. I have numerous screenshots and have sent them to IT. They keep asking for more details but seeing as how I'm trying to run a business, it's hard to track everything over and over again to help them figure it out.
I don't receive calls and am not able to make calls. The phone rings (sometimes), I pick up and it automatically disconnects me. IT again, wanted me to give them phone numbers, times, etc. AND wanted to put some tracer on my phone. I don't think so. After months of begging for a better outcome, nothing has changed.

Alternatives Considered

Reasons for Choosing OpenPhone

Switched From

Reasons for Switching to OpenPhone

Pros

Initially looked very promising but... not all that glitters is gold

Cons

Unable to use the outbound messaging to to lack of support availability - wasted tons of time trying to reach them and getting help

Pros

It works very well and can be configured in many different ways. This software also records the call and sends text messages. You can setup a time when you want the system to start so you can be covered when unable to get to the phone.

Cons

Some areas takes some research to get right.

Pros

The idea of not having a handheld phone and answering calls from home.

Cons

Runs on internet so if your internet goes down, you can’t receive or make calls. Also, some employees would rather have a handheld phone but it’s not an option. Only a headset.

Pros

I work remote in a different country to my client, which is where I need to make most calls. Connection is great and I’m able to hear the other person on the line very clear.

Cons

Maybe more discount packages if you’re a long term user

Pros

This is my daily use business phone. I use OpenPhone to call and text my prospects and clients and this is a very helpful solution that I found on the Internet because when it comes to features there's no other software provided at this price. Their support is too fast like lightning speed, and they respond too quickly whenever you have a problem. OpenPhone gives you everything you need to start a business from scratch like calls, text messages, sending voicemails, voicemail transcriptions, call forwarding, round-robin and you can also add new numbers. Incredible app!

Cons

There's nothing to dislike about OpenPhone but it would be very helpful for sales if they provide a power dialer. This will save a lot of time, no doubt. But still, I love this app.

Pros

They have all the right features, in a decent UI

Cons

Core features don't work. They have a bug in their call routing that kept calls from coming to my team until I figured out a way to work around it. There is a bug "upstream at a carrier" that is preventing us from sending sms/mms from our core phone number. They failed to mention this prior to us porting our number into their system. Now we're stuck, but it's been weeks with no movement.

Pros

OpenPhone revolutionized communication, especially remotely. It's ease of connection and its use of texting features, has helped me a lot

Cons

The recent change of charging extra for texts and the increase in subscription are just a few factors that went against it.

Pros

I don't have that many pros during my time using OpenPhone. I can say that their customer service was always there to help even though there was not a lot of solutions that could be applied

Cons

Their mobile app constantly failed, we had more call drops than we've ever had before, and every time we called in trying to get something fixed they tried charging us each and every time

Pros

Good user interface. Ability to manage several lines from a central location. A lot of common sense features.

Cons

Call quality is terrible on mobile devices, whether you are on wifi or data. If on data, unless you have full bars don't bother answering the phone. The SMS replies do not appear to be working properly. We have some programmed for when the customer has left a voice mail and some for missed calls. The caller receives 2 text messages when they leave a message. This seems like an easy thing to fix. We regularly experience an issue where the phone randomly switches from the headset to the speaker or phone and are unable to switch back. Tech support more or less told us that there is nothing they can do, but that they have forwarded the issue to their engineering team, but there is no timeline of when it would get looked at.

Pros

User interface is nice. It's easy to use and designed well the core function does not work well

Cons

Lots of dropped calls. The number one function is to answer calls and it cannot get that right. Loads of bugs generally, and the development team don't care. It's been months of me reporting issues and getting no fixes. The "do no disturb" feature for example just does not work, I keep getting calls when it's turned on, and my team members, the people who should be taking the calls, are not seeing the calls come through even though they should be.

Pros

I love how easy it is to use Open Phone. It's easy to set up, and reasonably priced.

Cons

There is a bit of a lag on my phone calls. It's not brutal, but enough to be noticeable. It has gotten better over time, but still exists.

They are working on integrations, but I am still waiting for a native Integromat/Make integration. They need to contact Integromat/Make to set this up, but haven't done so. Not sure why.

Alternatives Considered

Reasons for Choosing OpenPhone

Reasons for Switching to OpenPhone

Pros

The system worked fine once the number is ported, which took about two weeks. Lucky I didn’t need a phone right away. Receiving and making call functions worked as long as you have internet connection

Cons

The time to get set up and more the time to get my number ported to a cellular service provider when I needed it. About three weeks to get the number released, two weeks after the requirement for a phone for work was needed. They say they will reply within 48 hours, but is more like 48 to 60 hours...sometime in the second day after my inquiry. No urgency or proficiency in getting the routine administrative process of porting the number to another provider. They would rather you don’t have phone access let a paying customer leave when their service is no longer required. They promise to get the job done, but it will be a long wait, if it happens at all.

Pros

separate contacts lists, windows desktop app, many features with new ones constantly being rolled out, and all for a very reasonable monthly charge are why I love Openphone, but what truly separates them from others I've tried has been the support I received during implementation and porting my number.

Cons

The only thing I'd like to see is the ability to set a (or for it to have its own) custom ringtone

Alternatives Considered

Reasons for Choosing OpenPhone

Reasons for Switching to OpenPhone

Pros

Quick and easy setup. Excellent customer support including new feature requests. Works very well on a daily basis.

Cons

As one we run two businesses with the same team in the same industry, initially we were hoping to use the same phone number and then redirect to the correct company. There was a small workaround initially however a feature has since been added to allow us to do this without a "hack".

Pros

- I actually thought it'd be a nice company but...

Cons

So we have applied to get a number from Open Phone, one of my business partner who's originally Chinese was refused while I was accepted. We both used the same IPs to sign up and bank card, so the only thing that differed was our names. (we tried setting up an account with both of our identities as the first account was put automatically under review one after the other and we genuinely thought there was a mistake but that part was alright , I've no problem with that).
Thank you Open Phone for openly showing your racism and contempt towards people of other ethnicities. We can't let them get away with things like this especially as service providers.

Pros

Generally easy to use, accessible from mobile phone, and supports both voice and text.

Cons

Recordings can be difficult to locate / download / play back.

Pros

I user this service for few years and really satisfied by simplicity, quality and functionality of this sass.
I have subscribed and deployed this app in less than 5 minutes. Like to be in touch with my clients everywhere across the World. Recommend

Cons

By the beginner I was expecting more functions in this app, but now I completely satisfied how quickly they develop their product. No cons at this moment

Pros

- the ability to save canned text replies
- switch and manage between phone numbers easily
- desktop and mobile apps
- business hours for automated texts!

Cons

Cons? I didn’t find this sooner. It’s literally been a game changer.

Pros

I can see if my colleagues are on a call, there is an option for recording calls which is essential for call reviews, transferring calls is possible as well.Text messaging runs smoothly, although if using the desktop version, it doesn't include much emojis. Voicemail also transcribes to a text with the recorded voicemail which is great!

Cons

My colleagues and I tried to set up the caller id feature, which is an impressive feature, since we do a lot of inbound calls to families but after setting it up, databases can't pick up our caller id still, and some clients do not answer our phone calls because of it. Have also been notified by some clients that sound quality is bad at times, but this can be due to varied factors.

Pros

Can make calls as easily as form openphone as my normal daily phone

Cons

No cons works as I need and many features requested are being developed

Pros

OpenPhone allows me to stay in contact with clients and vendors no matter where I am, without having to give out my personal mobile number. This gives me the flexibility to not be tied to my desk.

It also allows me to distinguish between personal and work calls.

The apps have even more features (at no extra cost) than my traditional phone provider offers.

Cons

There are some features that come to ios first. I primarily use Android.

Pros

OpenPhone takes away all the complications and hurdles in getting a phone solution for a small business. I figured it shouldn't be too difficult to get a US business phone number and start messaging/calling clients but none of the options on the market made that possible, never mind affordable. Fortunately I discovered OpenPhone and the process was very simple to get started!

Cons

I'm looking forward to the Android app being as stable as the iPhone app, but it's still very usable :)

Pros

The native app is fanatic. Love the cadence of new releases like recording inbox and a Mac app. Voice quality is excellent and I don’t need to give out my personal number for clients and prospects.

Cons

A central admin console and centralized bulling

Pros

This software allowed me to merge my VOIP number along with my texting package, all at the same price I was currently paying just for texting. It also allows utilization of my cell phone for work calls as well as personal via their app.

Cons

Changing ring settings is not intuitive. I have also had issues with app override problems. IE, personal calls start ringing while I'm on a work call.

Pros

Being able to use it from any computer to text clients. Having its own address book is huge.

Cons

It’s always worked great for me, messaging and call quality. I have nothing bad to say.

Pros

I love the interface. The integration of the app into multiple platforms. The ease of use. And most of all the reliability of the app.

Cons

Blocked numbers notifications coming through even after being placed on the block list.

Pros

This is an extremely affordable phone system that has a light crm that comes with it. It will only get better in the future but very impressed with what I get vs. how much I pay.

Cons

I wish it had the ability to integrate with other CRM systems. But other than that it’s a great system !

Pros

The support is amazing! There is no doubt that this is one of the best services of its kind. The sound quality is great and the iOS app is easy to use. No complaints with the service at all.

Cons

There really aren’t any cons to the service. They keep adding new features to the system that are useful and easy to use.

Pros

Easy to use like GV but with way more features and easy to add and navigate multiple numbers

Cons

Wish I would bulk select the log as read (done) or not read instead of clicking each one plus want a click 2 option on browser

Pros

I like that I can create text templates, schedule texts, call from my browser, mobile app, or desktop app. I also like that I can connect to my CRM.

Cons

It has had one major down time but was resolved very quickly

Pros

I love how simple, affordable, and well organized it is. OpenPhone has really helped my business.

Cons

The only issue I ever have is if I'm in an area with bad internet service and I can't make calls/texts/etc. But, that is not really an issue with OpenPhone, more with my actual service provider.

Pros

I was able to transfer our landline number to be my Open Phone number.

Cons

Nothing, it is fantastic and I have recommended it to many other small business.

Pros

This software is quite configurable and the company is very willing to consider requests for changes. From a simple start that I read about on "FlipBoard" to a more advanced package, they have grown well and with grace.

Cons

Initially, it was limited, but that quickly changed. Need to change the ringer to something I will actually *hear* when on the road.

Pros

We were using another company that was considerably more expensive, hard to contact and the product had complicated features. Openphone was the exact opposite.

Cons

We have had no negative experience using openphone.

Pros

Easy when you are getting the subscription

Cons

They show the customer support number but when you call they say "we don't offer phone live support". Then I emailed for support and they are saying "we are on a much-needed break, contact us after Jan 3rd". And here I have a critical issue where I am not getting calls which is impacting me severely.

Pros

Easy to use, same as your ordinary phone. I have my US and national number on the same phone and makes it super convenient to work with US customers while I am outside of US.

Cons

Nothing big really. Sometimes I don’t hear the call and find it later in missed calls, but it can be just me.

Pros

I did not use this product because I could not get it to work.

Cons

There is no telephone customer support. You can only have customer support by email which takes 24-48 hours for a reply. After not getting responses to my requests for help, I found out there were no refunds.

Pros

I've been using OpenPhone for almost a year, and it was a great product when I started using it and continues to get better every month. The team ships new features consistently and is always quick to respond with customer support when I have questions.

The team is really good about talking with their users to get insight about what is working, and what could be improved with the product. They are open to feedback and take it into account when building out new iterations of the product.

OP is the easiest way to have a separate a business number from my personal number, and I love having a different area code for my OP number, compared to my personal number!

Cons

There isn't anything that needs improving on the product, given the way I use it.

Pros

We purchased OpenPhone as a secondary option for our business. The text messaging feature has been essential in our everyday operations.

Cons

I would like the option to use our current number through OpenPhone without having to have it ported over.

Pros

Ease of use - clarity of calls (dependant on internet connection, but when using data on our mobile phone, works great)

A wide, wide range of phone numbers available.

Cons

A bit mysterious to setup at first, not unlike other software.

Pros

The ease of set up and synchronisation with all my existing contacts.

Cons

Nothing specifically. My needs are quite simple. As a non-resident company, our objective is to have US line we can use for our corporate documentations. Openphone helps us get this done esily.

Pros

Very easy to set up and use. OpenPhone cost is similar to competitors, except that you get way more features, and the dashboard is much better.

Cons

I don't have anything negative to say about OpenPhone at this time. I have not needed to use customer support yet, so that is an area I can't speak on.

Alternatives Considered

Reasons for Switching to OpenPhone

Pros

As an international founder, finding something like this is super useful. Super easy to use.

Cons

Probably not being able to call international numbers.