--- description: Review of Desku Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Desku | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Desku](/software/371788/desku) # Desku Canonical: https://www.softwareadvice.ie/software/371788/desku Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/371788/desku?page=2) > Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand. > > Verdict: Rated **4.7/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 36 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Desku Technologies ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter - $18/month upto 5 agent (billed anually) or $28/month Unlimited agent (billed Annually ) Enterprise - Please contact Desku.io team for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish, Swedish - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Automated Routing - CRM - Chatbot - Customer Database - Customer History - Customer Support - Customisable Branding - Customisable Forms - Customisable Reports - Customizable Fields - Email Management - Interaction Tracking - Knowledge Base Management - Live Chat - Macros/Templated Responses - Multi-Channel Communication ## Integrations (7 total) - Instagram - Messenger - Shopify - Shopify Plus - WhatsApp - WooCommerce - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 3. [Intercom](https://www.softwareadvice.ie/software/378292/intercom) — 4.5/5 (1131 reviews) 4. [Hiver](https://www.softwareadvice.ie/software/60479/hiver) — 4.7/5 (146 reviews) 5. [Froged](https://www.softwareadvice.ie/software/180817/froged) — 4.5/5 (56 reviews) ## Reviews ### "I am ready to move from the larger, most established and very expensive Help Desk platforms, are u?" — 5.0/5 > **David** | *22 March 2022* | Design | Recommendation rating: 10.0/10 > > **Pros**: The easy of deployment, integration, scalability and access to \[SENSITIVE CONTENT\] has me convinced this is a great opportunity\! Having used Help Desk platforms for my former corporate world jobs makes me certain\! > > **Cons**: While I would not consider it cons, because the platform is in its early stages, they are definitely things to consider before a full switcheroo, not able to introduce approvals or SLA compliance are heavy on the list. > > I am surprised, in a good way\! To be honest I had not considered a HelpDesk solution for my endeavors, just because how expensive a scaling solutions becomes in time, I have done support for many years and have helped in the implementation of most of the systems I have used and know this first hand. DeskU has allowed me to lay out a plan to offer to our customers, sponsors and brand ambassador with a personalized platform. It has also opened the window to even offer HelpDesk services for a limited number of clients as part of our e-commerce solutions. ----- ### "The best HelpDesk System we have tried" — 5.0/5 > **Juan Diego** | *5 November 2022* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use, it provides a cool way to follow your interactions with customers thanks to their main features: the support ticketing system, knowledge base, shared inbox and live chat. > > **Cons**: Desku is a young and developing product, which means that some bugs may occasionally appear, but they are corrected very quickly. > > Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its own support service is fast and solves any problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback. ----- ### "Promising product but need more polish." — 4.0/5 > **Anh** | *29 September 2022* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: - Feature-rich - Deep integration with Woocommerce - Good pricing > > **Cons**: Cons: - The website loads very slow from our location (Vietnam); on every page - UX is not good - Slower development recently > > Promising product but need more polish. ----- ### "New Contender in the Customer Support Space" — 5.0/5 > **Verified Reviewer** | *19 October 2022* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Although Desku is a relatively new product, the team over there appears to be developing the app very quickly with new feature releases almost weekly. They seem to really understand their niche so the features they are releasing are very useful whereas sometimes other software developers focus on features that aren't very relevant for their users. These guys really get it. > > **Cons**: The app does a lot of things: web chat, knowledge base, ticketing, etc. In the beginning the modules felt a bit disjointed, but over the last few months the UI has been updated several times and it the overall user experience is getting much better. > > Unifying our customer support channels was a priority for us. Previously we were using 3-4 different apps to accomplish what Desku does. Bringing everything together in Desku has really helped our support team streamline their workflows and decrease our response times. ----- ### "Thankful To Have Found Desku" — 5.0/5 > **JaKia** | *7 October 2022* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I love that you have the option to choose what email platform you want to integrate if you don't want to use Desku mail. > > **Cons**: I really wish that they had more native integrations. I also don't like that thy sidebar is compact. I haven't yet memorized the icons so seeing them without a name beside it makes me think a bit more than I would like but that's super small. I did also have a bit of trouble signing up via appsumo but that was my fault. They solved that really fast. > > I'm thankful to have found Desku when I did. I've been managing my customer support via email and using Trello as a knowledge base. It worked but it's definitely not what I wanted long-term. I transitioned to HelpScout and that was great until my credit card expired while I was in the hospital with covid. I've yet to regain access to all of the data inside of that account so I'm basically starting from what I had in Trello. I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support. The chat bot works just fine. I can't say that I've encountered any problems that I didn't create and even then the support team were quick to reply to me and solve my problem. It was easy to install, really no heavy lifting and the interface is easy to navigate for me. It pretty much has every feature that I need at the moment in a help desk. I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/371788/desku?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/371788/desku) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data