Square Online

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Square Online

Square Online is an eCommerce solution that helps businesses in retail and hospitality industries create and launch websites with a custom domain name using built-in templates. The centralized platform allows organizations to connect with customers and directly accept orders from social media platforms including Instagram, Facebook and Pinterest. Features of Square Online include search engine optimization, inventory management, website templates, SSL security, gift cards, analytics and more. The application lets organizations receive payments through various methods including debit or credit card processing, Square gift cards, Apply Pay and Google Pay. Additionally, it enables restaurant owners to streamline and manage operations related to online orders, food deliveries or pickups and digital menus. Square Online offers an application programming interface (API), which facilitates integration with several third-party platforms, such as Magento, BigCommerce, WooCommerce and more. Pricing is available on monthly subscriptions and support is extended via online measures.
Square Online Software - Square Online add products
Square Online Software - Square Online change banners
Square Online Software - Square Online featured items
Square Online Software - Square Online featured item view
Square Online video
Square Online Software - Square Online add products - thumbnail
Square Online Software - Square Online change banners - thumbnail
Square Online Software - Square Online featured items - thumbnail
Square Online Software - Square Online featured item view - thumbnail

Square Online pricing

Square Online has a free version and offers a free trial. Square Online paid version starts at €10.00/month.

Starting Price:
€10.00/month
Free Version:
Yes
Free trial:
Yes

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Browse Square Online Reviews

302 of 302 reviews
Sort by:
Rick
Rick
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 6/4/2021

A godsend for the restaurant industry.

Our customer used to sell physical gift cards through Costco and saw tens of thousands of dollars of cashflow and business through that channel. Covid 19 killed his physical gift card business. Not only did Square come to the rescue, it made online purchase a snap with their web portal and email fulfillment.

We were able to generate tens of thousands of dollars in gift card sales and put the whole process into play within minutes. It was literally a money machine during the Christmas Season.

Pros

We were able to implement a digital gift card program for our restaurant clients in minutes. We don't use Square for regular in-person credit card processing at all we simply set up the online digital gift cards in the weeks leading up to Christmas and generated tens of thousands of dollars in cash-flow for the client and guaranteed business in the weeks that would follow our Covid-19 holiday lockdown.

It is so fast and easy every consumer facing company should do it. Your customer gets their digital gift card immediately and the business gets cash in about 48 hours. They make it super-simple to track the cards and redeem outside of your POS and conventional payment processing system.

It doesn't matter who you use for your payment processing. It is simple and fast to add Square just for their digital gift cards.

Cons

Wish I had discovered how easy implementing a gift card program was sooner. There are no Cons as far as I'm concerned. It doesn't matter what POS or payment processor you use now. There is room to add Square for gift cards to any operation.

The percentage they charge for payment processing is twice what the mainstream processors charge, but there is ZERO cost associated with selling or redeeming the gift card so for many companies it works out to be much cheaper than other gift card programs.

Alternatives Considered

DataCandy

Reasons for Switching to Square Online

Square offered instant set-up instead of 10 days wait and the ability to sell digital gift cards that could be redeemed inperson instead of (or inaction to) physical gift cards.
Sadie
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/11/2024

Easy way to increase sales.

This was nice and helpful to be able to add online orders to our business

Pros

Pretty easy to use. Love having my library easily integrated

Cons

Could be a little more customizable for businesses. Some features are on square online but not other parts of square - they are good features but I would like to be able to adjust them in other places too (like the order of how modifiers show up on the register). Also - this one is huge - there really needs to be a better way to make sure orders are seen/accepted by employees! We ended up adding a motion sensor to the top so that it makes a sound loud enough when an order comes in.

Alternatives Considered

joe Point of Sale

Reasons for Switching to Square Online

Very helpful having everything in one place. Other shop owners in our co-op used Joe, but I talked them into switching to square.
Kyle
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 5/2/2025

Reliable and User Friendly

Square Online has been a reliable and useful tool for accepting payments and driving ecommerce as a whole in my experience.

Pros

Square Online is super easy to use, has low setup times based on product/service offerings, making it incredibly user-friendly.

Cons

Processing fees associated with Square Online transactions can add up over time.

Alternatives Considered

Stripe

Reasons for Switching to Square Online

Ease of Use and ease of initial setup and deployment
John
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
3
Customer Support
2

2
Reviewed on 16/8/2024

Square Online - Not ready for Prime Time - beware

Poor. My group converted their data to POS, then asked me to fit that into Square Online. Its nearly impossible to take a complex ecommerce structure and shove it into this simple, not ready for primetime, web tool.
Square bought Weebly, as far as I know, but they did not deploy all the Weebly web dev. tools to Square Online.
Online help is virtually useless for anything more complex than how to link a single image or create a simple product record. And when you do find a hit in online help, its in the Weebly community and doesn't apply to Square Online.

Pros

1. Integrates with POS.
2. Category creation is easy.

Cons

Terrible set of features for a business with > 100 products
1. If you set products up with Variations (think Red/Blue/Green shirts) you cannot archive a variation if its no longer available.
2. There is no import/export of images. All images must be manually uploaded and their meta data entered manually.
3. You cannot split an item (product) that has variations, into two products via import/export should the need arise. Get it right the first time or you are sunk. The only way is to duplicate a record and manually delete the variations from the two records manually.
4. Tech support is terrible. First they will get into the retail vs Web side of the house discussion, then once you get the right person, they never seem to know what features are or how to solve problems.
5. All variations must share the same description. Poor design.
6. You cannot launch a Coming Soon page without publishing the site first. This means you create a coming soon page as your home page, then you have to deactivate the nav, create other pages and sections, publish them and then turn the nav. on to test, then turn it off again.
7. You cannot create links to simple attached documents like PDF's (catalogs, help documents for your products etc.)
8. You cannot build an HTML block on a page to craft specific messages.
9. You cannot change your theme once the site is created. To do so, you have to reset the site and loose all your work.
10. The product design is to have a Shop ALL product page as the default. Totally impractical for large inventory retailers that would have traditional category trees.

Richie
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/11/2024

Square Online - A great system for small businesses

Very good, I would highly recommend it. Some improvements required but then like most systems its a continual evolution.

Pros

Ease of setup and close integration with other Square Products

Cons

Its lost a lot of flexibility in terms of design, but this is improving. Also there is not a lot of basic marketing functionality easily available like customer acquisition tools, cross selling and upselling functionality.

Alternatives Considered

Shopify Plus, Shopify POS and Shopify

Reasons for Choosing Square Online

Wanted a closer integration with our shop POS and Online to manage inventory better

Switched From

WooCommerce and WordPress

Reasons for Switching to Square Online

At the time Shopify did not offer the POS functionality we needed
John
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2024

Square online makes my website easy to update.

Our website looks great, runs well and gives a great impression to our guests. Combining the ease of use with the complete integration into our Square POS systems makes updating automatic.

Pros

Square Online is easy and simple to use. We only had two of us on staff that learned Wordpress to keep our old site up and running. Now, several people on staff can access and update our website, as needed. Our site looks great, and we receive compliments about it all the time.

Cons

Some specific functions (such as menu bar scroll time) are not customizable, but work as expected.

Matt
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/11/2024

Square online is great!

I have built an online store and completed online orders using this complete online selling tool

Pros

Square online offers sellers the opportunity to get online and selling almost instantly! The tools are secure and completely functional allowing you to scale your business from 0 to 100 at your own pace with minimal limitations

Cons

It’s not as flexible as tools like Shopify unfortunately but still takes its own space in the market

Alternatives Considered

Shopify

Reasons for Switching to Square Online

Cheaper and has a free plan allowing me to start from 0
Kierstin
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 18/2/2024

Square online is much better than other platforms.

Square is easy to setup easy for people to tap there card I have been using Square for over 4 years and i have never had any difficulty with it

Pros

It helps my business by selling more products and classes with ease.

Cons

I cant think of any critical feedback Square is a very user-friendly app/website

Michael
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 21/11/2024

A Great Way To Bill Customers

Square has delivered exactly what they promised and the system is intuitive and easy to use.

Pros

Square Online has a very easy to use invoice system - it also allows you to copy and edit existing invoices for customers that have similar needs.

Cons

There are a lot of steps to set up new clients. Also, the fees are a bit on the high side.

Alternatives Considered

PayPal

Reasons for Switching to Square Online

Easier to use with more reporting available to track orders/customers.
Kyle
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 19/11/2024

Great usable product, room for improvement.

It has been a good driver of revenue for our business, but I just often feel spots where I wish it was better and more customizable.

Pros

Lots of ability to add and customize products. It has been very successful for our lunch and bakery business.

Cons

There are some certain customizable pieces that just aren't there. The square online site can't be customized with pictures and images. It's very difficult to have different fulfillment times for different products. It would be great to have the ability to set different fulfillment times for various square online categories.

Laura
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/6/2021

I love this site and it's features

I love how overrall easy it is to use Square from the initial taking of payment, organization of reports and invoicing and the value you get for a nominal price.

Pros

Great value for the money, templates make starting up easier than you can imagine, time saving and organization right at your fingertips.

Cons

Some editing features are difficult to understand when adding pages or sections to online platform. Would like to see more instructions or easier to understand instructions when adding products and customization to pages and sections.

Alternatives Considered

PayPal

Reasons for Choosing Square Online

I did not like the cost of the fees associated with PayPal nor did I like the invoicing as compared to Square.

Switched From

PayPal

Reasons for Switching to Square Online

Easier to use, better invoicing, better and more widely used devices for payment and a brand everyone knows.
Amber
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/6/2024

Love Square

Pros

I’ve lived using square products. They’re very easy to navigate and set up

Cons

Sometimes I wish the mobile app had all the same features as the web but doesn’t hinder me using it

Joseph
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/5/2024

Best ecommerse for the buck!

Pros

Its services are available to almost anyone with no credit check.

Cons

Card and chip readers are not free and may require a smart phone

Ashley
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/9/2023

Square online for small business makes life easier

This makes everything easier for my small business.

Pros

This makes my everyday life in my small business so much easier

Cons

There is nothing to dislike on square online

Darcy
  • Industry: Accounting
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2024

Square Online

Pros

This is a great way to help me and my customers with easy payment. i have never had a complaint. I have also purchased stuff from others that use square and its just wonderful for everyone.

Cons

I dont have many cons, the easy of Square Online is so fantastic

Jenna
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/2/2023

Convenience at your fingertips!

Overall, my experience with Square has been extremely positive and I would highly recommend this system to a company who needs something simplistic.

Pros

Square is great at on-the-go ordering and managing. I love the simplicity of the app and the features it comes with for balancing receipts and metrics.

Cons

Other than it costing a bit more than most to start up, it's worth the money to do it!

Ashley
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
3

4
Reviewed on 13/2/2023

Great for demand, service fees are alot

For organizations that offer services, we require a credit card method of payment, which is why square works well for us. Ideally, the fees would be less. Or even if Square knows we are a non-profit organization, there would be a less expensive fee option. It is however a great system to create invoices and send for payment.

Pros

It is great to be able to use Square to offer a credit card payment option for our clients.

Cons

It is not easy to navigate through the Square dashboard. There are so many things you can do. I often have to go to help or google to figure out how to make something work, for example a 'buy now button.'

Cynthia
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/2/2023

Great for Small Business

Pros

Easy implementation for small business. Tracks orders & handles in person transactions well. Great tool for a small company getting started.

Cons

Designer is a bit more clunky than similar platforms like Squarespace or Shopify but it does the job well.

Daisy
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/6/2021

Jd Wireless

I enjoy square I’ve been a member with them since 2017 and will continue to do so I just purchased a square stand for an iPad and will purchase a register to have an easier layout when making transactions.

Pros

I enjoy using Square because it is so easy and user-friendly. My employees just get right on it no need to show them 1 million times because it is that simple I enjoy it and I love to recommend other people to use it as well it’s also inexpensive and I enjoy it because it just takes some money right out so I don’t have to worry about paying no fees at the end of the month it’s already done

Cons

The least I like is how my reader disconnects but it’s fine I’ll just reconnected every day that’s the only downside

Michaeline
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 15/6/2021

Square Online Review

Very happy overall with ease of use. Additional upgrades and additional are appreciated.

Pros

Easy to use, inexpensive, integrates with square store easily.

Cons

Website templates are limited and square online stores start to all look similar. Offering discounts with multiple purchased items without using a coupon is not available. Having automatic shipping discounts without using a coupon is not available. Would like automatic discounts and be able to offer free shipping when minimum orders are met. Have to be careful about generating a shipping label because you only get one chance. If a shipment requires two or more labels, can only generate through square online via shippo. Then have to go to shippo to generate additional labels. That is a hassle.

Alternatives Considered

Shopify

Reasons for Choosing Square Online

Wanted to integrate my retail storefront with online storefront

Reasons for Switching to Square Online

I like square products very much!
Rhonda
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/6/2021

Square Online Exceeds Expectations

Square online continues to impress me. The website looks good and is easy for a customer to use. I don't have to spend a fortune on it and I don't have to be tech savvy!

Pros

I love that everything is integrated! The POS, mobile and website it is a GREAT value for the cost! I also love that the software is continually improved upon to make the systems even more seamless.

Cons

Amazingly, the con is also all of the integration. It took me several phone calls to figure out how I could allow a 3rd party to help me with the SEO aspect without giving them the keys to the ship! I did finally reach someone that helped me with that but in the end, I decided that putting so much thought into SEO is slightly overrated and I decided to just utilize the default and write great descriptions in the first place.

Andrea
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/6/2021

Square Is The Perfect Site For Publishing

I have used Square almost from the moment I founded our press. It is easy to navigate, easy for a web master to add or subtract books, and so easy for our readers to purchase a book or even many books at one time. The site feels very safe to both us and to our purchasers. I also particularly like how quickly payments come in and are clear. I gave up other sites when I began to employ Square. I can't begin to say how very happy I have been with Square in infinite ways!

Pros

In the world of publishing, there are countless ways to access or sell books and magazines. Square makes it easy to place a book up for sale on our site, with full description. Too, the purchasers are able to access the book for purchase even if they are not very familiar with computers or purchase sites.

Cons

It might be a tad easier to work with a template that allows for some changes editorially. For example, there is not a Free Shipping button.

Michelle
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 15/6/2021

Long Times Square Supporter

Pretty great for all the years we have used it and it has improved since we started using it!

Pros

Easy to setup - and easy to train staff!

Cons

Customer merging issues, some reporting issues

Alternatives Considered

Clover

Reasons for Choosing Square Online

Cost and better tech

Switched From

Aloha Cloud

Reasons for Switching to Square Online

Easy to understand and could use on tablets
Stephanie
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/6/2021

Easy to Use for Professional New Small Businesses

Overall, I’ve been pleased with my experience with Square. I was glad to be able to re-negotiate my processing fee earlier this year, and the online store was really helpful during the beginning of the pandemic.

Pros

My business features both a retail store and a distribution branch, and being able to manage both areas of my business through Square has been wonderfully helpful, especially during my first year of business. The user interface is intuitive and easy-to-use for my staff, and adding and deleting items from the sale screen is quick and easy. Keeping my distribution items separately categorized and off of the retail display makes managing both parts of my business even easier.

Cons

I’ve had some issues with taxes being calculated properly, as I have tax applied to some items and not others. When I calculate what this should be on my own versus what Square says, the numbers haven’t always matched up. Also, getting photos to appear on the same item across devices (Square register, Square app, Square online) hasn’t always worked and has required me to upload the image for a second time or to change the image format.

Jennifer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 15/6/2021

Business Management all in one place!

Love that I can track all inventory in my brick and mortar and online all in one place without extra work. It all happens in the background, and I can focus on other areas of business. Recently added employees and began using payroll. Makes life so simple to track employee hours, maintain schedules, and complete payroll with just a few clicks. It even reminds me to complete my payroll, which I am sure my employees appreciate.

Pros

As a small retail business that is growing rapidly, Square has given me the ability to start with basics and expand as my business has grown. Love that I can manage inventory, marketing, payroll, my online store and loyalty program all in one place. Such a time-saver.

Cons

The online store features have continued to grow this past year, but even being fairly knowledgeable about web design, it has taken some time to find ways to add bells and whistles that take the website to a more professional level.

Rachel
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/5/2024

Tool built for small business owners who need a simple, effective system

Overall my experience with Square Online has been really positive. It's made my business more stream lined and professional and helped me stay organized and on top of customer management and invoicing.

Pros

I have been using Square online to run my small business for eight months now and it has been extremely helpful. I use it to input all of my customers information and quickly and easily build out invoices for them, send invoices, accept payments and send customers receipts. I run a service-based business where I have to travel to and from my clients, Square has allowed me to set up and use their item catalogue so that I can bill all of my services on the fly and send to my customers even while I'm out of the office on my mobile device. It allows my customers to make payments to me easily, so I don't even have to have a part in the payment processing and takes out one more step for me as I am travelling to the next client.

Cons

I wish that it had a little bit more customization and design for my invoices and would allow me to personalize the messages it sends to my customers. I'd like to have more of my social media highlighted on the invoices and ways for my customers to connect with me more. I also which that Square was a little more tailored to service based businesses, as the items list always shows as an inventory item and asks about shipping, which is not something I need for my business and I wish I could tailor the experience to my service based business better.

Verified Reviewer
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/3/2024

Square Online from a Salon's Perspective: A Mixed Bag

Pros

Square Online has been a boon for our salon's transaction management and e-commerce. Its user-friendly interface allowed us to quickly adapt, facilitating smooth credit card payments for our customers. The platform's robust analytics have been key in overseeing profits and tax, offering clear insights that guide our business decisions. Additionally, the seamless integration with Square's ecosystem streamlines operations, from inventory management to customer payments, enhancing overall efficiency and the customer payment experience.

Cons

However, Square Online isn't without its drawbacks. Customization of the online store is somewhat limited, posing challenges for salons looking to create a unique online presence. While it performs well for basic e-commerce needs, those requiring deeper customization or unique branding might find it lacking.

Patricia
  • Industry: Fine Art
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2024

Square Online

I started using this platform when they started out as Weebly (can you believe that). I loved the functionality then and definitively love where they have grown and what they offer. My experience has been amazing and I have gotten other people to create their FREE website also on this platform.

Pros

I love that I can add all my products, edit my website, connect my bank account, and do so much, and the price is wonderful.

Cons

They do not offer digital download options. Adding this would be amazing as I have to use another service to offer digital art prints to my clients.

Bridgette
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2024

Square helped my business!

Pros

What I like most about Square online is it is beyond user friendly for me and my customers. It is a widely accepted software and my customers were able to pay simply by clicking on a link or invoice. Square also has donation links. This came in handy when I was raising money. Once I am paid, Square offers the option to be paid instantly or later that day via their card and checking account feature.

Cons

There was a bit of delay with payments in order to verify my identity. Once I submitted all required documents, funds were released.

Hyeong
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/10/2024

Great tool for small biz

Pros

Use friendly app, cheap transaction and transfer fees

Cons

Transfer times can take a bit long but there is an option to instantly transfer funds

Samantha
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2024

Easy and excellent

Easy to use, cost effective and easy to learn.

Pros

Square is incredibly easy to use and straightforward.

Cons

I didn’t have any issues or negative experience

Brandi
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/11/2024

Very easy to use

This product is very easy to figure out and navigate.

Pros

It's easy to navigate. And it makes ordering a breeze.

Cons

I haven't found anything negative about Square

Verified Reviewer
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/9/2023

All Square, but will Shop-If-I have a need/opportunity to try a different provider 😉

Overall, each individual component part is quite strong. And several of them do work quite well together when aligned with the more common use cases (e.g. accepting bookings for a hairstylist followed by in-person payments, or estimates and invoice management for a service business). However, as you start layering in additional complexity or are looking at less common needs/applications, the simplicity that is arguably its core selling feature in the beginning ends up working against it as you start to feel like you've got "lots of different things, in lots of different places, and some of it is repetitive but isn't always, and some of it syncs automatically but sometimes not, and........" well... you get the drift.

Pros

Overall, they offer a robust service suite with sleek POS tools, a clean end-user UI, strong inventory management, and offer a strong, trusted brand name in the market.

Cons

I get the impression Square is best suited for rather "single-dimensional" businesses -- when you start to get into more dynamic and multi-faceted distribution channels, order types, variable inventory and order process flows, etc., it starts to feel a bit clunky.

Presley
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2024

Convenient and simple!

Sometimes I’m not always at the office and need to take debit or credit card payments. Square online is so simple to use and so convenient! Low prices also!

Pros

The ease of taking debit/credit payments anywhere !

Cons

Nothing I don’t like about Square online !

Natasha
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/11/2024

Square Online Simplifies Sales

Pros

Square Online is simple to use and track purchases.

Cons

I have not had issues using Square Online.

Verified Reviewer
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 30/9/2023

Serious issue with shipping profile setting. Problem remains over 12 months since last brought...

WASTE OF TIMEThe app is worthless!

Pros

Free plan,Relative ease to set up a website

Cons

Serious bug on shipping profile setting. the program is written without a logical mindset. and problem was first brought up in community forum in 2021!!A Custom shipping profile allows Single Ship rate setting. And the insanity is, Square won't permit you to assign the product to multiple custom profiles. So your product is restricted to one custom profile where you can set one or multiple destinations, but with one ONE SINGLE ship rate allowed. The one who wrote the program does not have a sound mental state. The management at Square also have serious problem to allow the issue remain over 24 months.Live Chat agent confirmed with me today Sept 30, 2023, the feature I want is currently not available with Square OnlineWARNING TO WHO MAY BE INSTERESTED TO USE SQUARE ONLINESTay away unless they fix the problem !! It is a joke and a waste of time!

  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/11/2024

Square Online. Simple and Functional

Square Online was easy to set up since I was already using Square POS.

Pros

Square Online was easy to set up and use for my vending needs.

Cons

There isn't as much design customization as I'd like.

Jeff
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
1

3
Reviewed on 26/5/2023

Unauthorized charges to my clients - Apparently no big deal to Square.

I have been with Square for several months now and hoped to have them handling all the payment processing for the three businesses my wife and I own. After these recent encounters with "support", however, I'm seriously wondering whether that is a good idea.

Pros

Square has an excellent user interface (Dashboard) and all the services I need ... I really like it when all is going smoothly. But I take double-charging my clients very seriously and apparently Square doesn't.

Cons

One of my websites is an information portal that is paid for by monthly subscription. I used a Wordpress plugin that was not the best solution for interacting with Square and came to the conclusion I needed to change ... so I Deactivated the software on my site and revoked the software's authorization (ability to connect) in my Square account. A month later, charges are still being processed for subscriptions made through the old software, so my clients are now being double-billed.I have now called twice about how to stop this. In both calls I was transferred multiple times (spoke to at least five people in each call). When I finally got to someone who was willing to try to address this, both individuals came to the conclusion that there was nothing they could do to stop the unauthorized charges, and both promised me that someone who doesn't take calls would get back to me.Nobody has ever followed up after either of these calls.

Alternatives Considered

PayPal

Reasons for Choosing Square Online

Stripe was constantly changing settings in our account, making access extremely difficult.

Switched From

Stripe
TERI
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/10/2024

Square Online another great experience

Pros

All Square products are super dependable to have a great UI.

Cons

There was nothing I hated and my expectations were met.

Alternatives Considered

Shopify

Reasons for Switching to Square Online

Square is already easy to use and allows a lot of flexibility.
Mihaly
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 1/4/2024

My opinion square app

my general experience is ok regarding square online if you are starting a small or big business square is what you need

Pros

I can say that everything works in general, how can I take payments with my tap phone

Cons

You must have a good internet signal on your phone for the app to work well when you pay with your tap phone

John
John
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 14/7/2023

Square Online-Best Solution for Small Business ECommerce

Pros

That it integrates with all of the other Square Products. I love I can access it from my mobile device.

Cons

The connectivity can be spotty at times and it can crash on mobile devices at inopportune times.

Chermaine
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 28/3/2024

Convenient

Pros

Its convenient to use and easy to set up.

Cons

Customer service is terrible and not easily accessible.

Alison
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/7/2023

Square Online review

Overall Square Online is a great tool to because it helps small and medium business reach more customers.

Pros

Square Online is a software that is easy for customers to use worldwide. Its a great software tool to have that help customers make purchasing really easy.

Cons

Like with everything that has its pros and cons, Square online is a great tool for small and medium businesses. The software is easy to navigate and its convenience for the customer and business owners.

Aleah
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 8/4/2024

Easy Peasy

Pros

I know of caterers that have used Square and it makes things so simple for the purchase of their services or items. Also, there is peace of mind there as far as security goes. I have never had an issue with square whether I am the provider or the customer.

Cons

I have nothing negative to say about Square

Kristen
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/7/2024

Very User Friendly

Pros

What I like most about square is how user friendly it is, which is especially important for older customers.

Cons

I least liked the layout of square, but overall it is a great product.

Jennifer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
2
Customer Support
0

5
Reviewed on 5/4/2023

Plenty of bang for the buck

Great for start-ups or for keeping your business small scale. Problem-solving is available online but you may have to be patient & keep searching. You can grow your business with Square but the website integration was not ideal for my boutique fitness studio.

Pros

Clients could access & view plan options, as well as, request appointment times. I could send invoices & waiver contracts with my signature for clients to sign before appointments. Financial analytics as well.

Cons

Probably my own fault but not a real website & not searchable. Great for getting started on a small scale. Problem-solving took lots of time, I found answers but it was never easy to find them.

Ariel
Ariel
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 10/2/2023

Great order management application

Pros

I like that square offers different other features and applications that work with all the other square products. Square is also very easy to use and maintain.

Cons

Sometimes I think that square is physically too small or not sturdy enough.

Wayne
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 17/2/2023

Square for Church Donations

Tracking membership donations is vital to our church.

Pros

The software allows instant tracking of church donations by member, recording amount of donation, who donated, and when.

Cons

Sometimes the church members do not know how to log on correctly. When this happens, the Ipad that we use is hard to get back to normal.

Ryan
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/3/2023

Great for my small business

Pros

Square Online is a great option because of its ease of use and excellent support team. The templates were designed to look good on both desktop and mobile devices. It's very modern and intuitive. It's very easy to set up and learn. It's good that Square Retail catalog is integrated with it.

Cons

I would love to be able to copy design elements from one page to another. The template layout is very restrictive. It would be nice to be able to fully personalize. I would like the item description to sync with Square Retail.

Ronald
  • Industry: Market Research
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/1/2023

Very Useful and Quick to Set Up

It was a very great tool to have a business start up. When I decide to start my meditation business again in the future, I will definitely choose square.

Pros

I used the card reader in person and it was very useful. I didn't have the need for buying any other items. My remote clients would pay by entering their card as well, which was very simple. I have been a customer of many businesses that have used square and have always been happy when seeing it in other places.

Cons

Their website features weren't very easy to set up. It really wasn't a big issue because of so many sites that let you create your own websites for free.

302 reviews

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