Square Point of Sale

Pros

Super easy and user friendly! Also have standard fees. Amazing for small business. Customer support seemed okay as well.

Cons

Yet haven't found any bigger issues. Everything seems fine.

Alternatives Considered

Reasons for Choosing Square Point of Sale

Reasons for Switching to Square Point of Sale

Pros

Very easy to use. Even if products are not in the inventory system yet, you can still ring them out.

Cons

I honestly can't think of anything off the top of my head...

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

it allows you to take payments by card online or in person

Cons

too simple and not enough features, and still confusing to use

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

This point of sale has no monthly fees, it only charges when the point of sale is used. I like that.

Cons

I don't like that they charge a different rate if I insert the card details directly

Alternatives Considered

Reasons for Choosing Square Point of Sale

Reasons for Switching to Square Point of Sale

Pros

I believe that Square is made for small business owners like myself! It is easy to use, and customers have always appreciated the business process.

Cons

There are no cons to using this product right now.

Pros

Loved it when it worked . But I kept having to replace hardware.

Cons

Poor quality equipment and extremely hard to reach for a qualified person to answer queries. When you call you get a person who has to keep putting you on hold to get an answer and then after taking up over 1/2 hour of your time you have gotten v
nowhere! Extremely frustrating.

Pros

Easy to use ands you can do it anywhere thru your cell phone

Cons

The fees are a little steep and if you have bad internet service it’s not great

Pros

Such a simple and smart system to use. I love that you can tap a payment card on a terminal to bring up all previous transactions.

Cons

Nothing in particular. It is probably the best system I’ve used on the market.

Pros

Ease of use and setting up - really good for such a complex product

Cons

The transaction fees - they are not exceptional high. But we try to pass the cost to the customers - only option is a cash discount. Made it look sketchy.

Alternatives Considered

Reasons for Choosing Square Point of Sale

Switched From

Reasons for Switching to Square Point of Sale

Pros

I love being able to take electronic payments when I am at events selling my work.

Cons

Sometimes the POS is delayed when there is not a good connection. I would love for it to still work as great in an offline mode outside of typing customers' information.

Pros

That you can use tap to pay, and the processing fees are fair.

Cons

There’s not much to dislike about square. Sometimes invoicing won’t have your description saved, but doesn’t happen often.

Pros

square is so easy to use. and it's ubiquitous.

Cons

square goes down, and we lose sales and tips, and square does not compensate its users for losses

Pros

That it is an all-in-one solution. It covers your whole business (with some caveats) but if you have a retails store it's all that you need.
For restaurants they're missing some features, but working on them.

Cons

That you can clearly tell it's built for retail. If you're a restaurant user some things don't work out.
Also the online store, they need to put that thing on a diet.

Alternatives Considered

Reasons for Choosing Square Point of Sale

Switched From

Reasons for Switching to Square Point of Sale

Pros

is really easy to create monthly reports.

Cons

the charge amount, or when someone else pays a patient account, Square does not send the funds until we confirm the name of the card owner

Pros

user-friendly interface, which makes it easy to navigate and set up, even for those without extensive technical knowledge. The flexibility it offers for various payment methods, including credit cards, mobile payments, and online transactions, is also a significant benefit. Additionally, the ability to integrate with other Square services, such as inventory management and customer relationship management, streamlines operations.

Cons

While Square does offer offline capabilities, i have experienced issues when trying to process transactions without an internet connection, which can be problematic in certain scenarios.

Pros

System is affordable and fairly straight forward to use. There are lots of features that work well together.

Cons

No pre-authorization of credit cards so you have to hold cards behind bar. This is a real problem on busy nights.

Pros

Ability to offer CC on-site, invoice payment on clients on via phone, tablet, or computer, and auto reminders of upcoming payments. ALso, I like the software integration with my Field Route Optimizer.

Cons

if you accidentally scroll too far up in an invoice, contract, or estimate it auto-refreshes and deletes everything you just did.

Pros

I like that they added the option to use your own phone as the card reader and that you can make different menu options with different price points.

Cons

The older card readers are frustrating to have to charge but that issue doesn't come up very often.

Pros

I can run my business from anywhere knowing that credit and debit card payments will not slow me down.

Cons

I don't have any complaints about Square. They even sent me my credit/debit card reader for free!

Pros

The ease of the product is what makes using this regularly a perfect tool.

Cons

My expectations have been met. I have not run into any issues unless there was a wifi or internet connectivity problem in the area it is being used.

Pros

No pressure of salesman, prices are very clear, no contract, does sooo many things!

Cons

I don’t know. I did all the checking prior, have used it for many more things than I expected to get as part of the service with no additional fees

Pros

As a solo business owner, my time is so valuable. I love that I'm able to store cards on file with square and simply charge and email receipts within seconds. Making it seamless for myself and my clients.

Cons

The fees can sometimes be on the higher side, but it's a small price to pay for secured sales.

Pros

It is quite handy and fast, but then it

Cons

I have a small business. I bought the square reader machine last year for around $50, in Feb 2023. After almost one year and a half, the machine does not charge and I have to keep it connected to electricity all the time. This will cost me more than its price, and if I buy it again, I will have to pay $65. It looks like I have to purchase it again, but not happy that the machine stops working properly in less than two years.

Pros

It is very simple and easy software that anyone is able to use.

Cons

The most annoying thing about it is to change the way the checkout looks, you must use an ipad and there is not a computer friendly option.

Alternatives Considered

Pros

I like the ease of use and that it works instantly for processing payments

Cons

Can take a while to hear back from customer service if you ever have an issue

Pros

As a single mother of 5 I live a hectic and stressful life. With Square point of sale I can focus more on my family since I know I have a software that practically runs my business for me.

Cons

I have nothing negative to say except why wasn’t this software around a lot sooner.

Pros

Square POS does exactly what any POS system should do. You upload your items for sale, and you can take payments on your phone, your square reader, or ipad.

Cons

Square Outages are the absolute worst and they are more frequent than anything. they have put my business at a stand still at least once per quarter. We have had to switch to "off line" mode which also wasnt working. We are a coffee shop and most of our sales are from 7am-9am. We have lost so much money from the outages and good luck getting anyone from customer service. It's non-existent. PLUS the fees you pay are astronomical.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

I like the option of the menu where you can have specific items on the screen rather than having to scroll through a list. Also using the options worked great for my coffee shop. I could press the Latte button, and had all the options including add-on prices automatically add without having to add up the cost and then enter the price.

Cons

I would like the option of more, but smaller buttons on the main menu. I had discount buttons also programmed (teacher’s and police) because I was near a school and gave teachers a 10% discount, and also gave uniformed police and firefighters a 30% discount, which took two product items off the main menu.

Pros

I like that I can customize my items and organize them by category on the main screen. I also like that it shows my inventory amounts and alerts me when we are low. I can do EVERYTHING on the home screen!

Cons

I was not happy with the process of adding inventory. I found it a little complicated. However, the how to instructions are super helpful!

Pros

As a small business owner Square is a fabulous tool to be able to take credit card payments, create invoices, and so much more. I honestly don't know what I'd do without it.

Cons

Sometimes, especially when using the desktop (I'm primarily on the app on my phone) it's harder to find things as it doesn't seem to be set up quite the same as the app.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

What I like most about Square Point of Sale is how easy it is to navigate for new small business owners and sends you your daily business revenue at the end of each day.

Cons

My least favorite thing about Square Point of Sale is sometimes the card reader malfunctions and I have to manually enter customer information.

Pros

Square Point of Sale is very easy to set up and use. The interface is very clean. I have used the Wix point of sale system which has a busier UI and is slightly more difficult to use. If someone is using a point of sale system for the first time, between Wix and Square, I think Square would be easier for them.

Cons

I didn't find anything I didn't like about it. I think that there's always a learning curve with any new point of sale system.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

Square was easy to use and easy to setup.

Cons

At this time I do not have anything that I do not like about Square.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

EASY TO USE AND HAVE MY MONEY THE NEXT DAY. I CAN CHECK MY HISTORY ANY TIME AND BALANCING TO QUICKBOOKS IS VERY HELPFUL.

Cons

I do not use my square to its full potential, only because I do not need all of the great features

Pros

It is easy to use and works well for small businesses, both services and retail.

Cons

Sometimes it can be pretty glitchy. Getting various aspects of the app set up are not always intuitive. There is zero customer support, so you are very much on your own if something doesn't make sense.

Pros

Super easy to use, can train anyone in minutes with the simple touch screen interface compared to trying to teach someone a cats register with all its cryptic buttons and key turns.

Cons

I wish it was a bit more flexible in the layout of the POS and what buttons could and can't be shown or dragging pages of favorites in different order. The old part is they are always changing and improving so hopefully some if not all will be addresses.

Pros

Came back to them after about a yr. It's really convenient the many types of ways you can still tend to your customer. From contactless, keypad on the app, hand held. And the customization without the confusion. In addition afterpay with cash app, with your own square card. Ive missed u

Cons

Security is a bit overboard, but as with PayPal

Pros

Square Point of Sale is very user friendly.

Cons

There is really no cons about Point of Sale

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

Easy set up. The set up tools were not distracting, had a way to see where you are in the process, so you don't miss anything.
Ease of deployment. My employees are of varying ages and tech experience. This product was easy to teach to my users.
Clients know the name Square. They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.

Cons

The readers may not be necessary. I thought at the time of setup that I needed 5 readers, so I could have saved myself an initial investment. We are a fully mobile company, so our POS is on our phones. The NPC capability makes the (occasionally glitchy) readers obsolete.

Alternatives Considered

Reasons for Choosing Square Point of Sale

Switched From

Pros

Easy to use. Customer service is great. Free app.

Cons

No weekend phone support or chat support. They had it prior to covid but not after.

Pros

That I can access and take it anywhere I go. I love Square for the portability the most. It' has allowed me to make sales on the go to the elderly, the people that don't have transportation, and potential new clients

Cons

How long it takes to post you funds into your square account for instant access.

Pros

It’s fast and easy to use. Your product inventory, including pictures of your products is right there to ensure accuracy. You can take it with you.

Cons

I haven’t had a bad experience. It does what I need it to do.

Pros

Very clean and aesthetic interface, POS additions were user friendly

Cons

Trying to navigate building a Square website is a doozy, and sometimes the help articles aren’t really helpful.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

I like how intuitive it is for any new user. Having multiple screens easily navigable is helpful in high volume bar sales.

Cons

Setting up new items and inputting them into a proper category can be lengthy to keep them organized and not having too many "type" of items. If you do not do this process 100% in the first step then your inventory will get out of control very fast.

Pros

Our setup was Square POS for the brick & mortar piece of our store, then we had another software acting as our master of inventory between our store, and website, which was hosted on a different, more robust ecommerce platform than Square. I feel it's fair to say that Square kept its promise in terms of its uptime, and ease of use. We rarely had issue with Square POS being down, though it did happen for a few hours here and there, but again, well within their uptime promise.

Cons

What did I like least about Square POS? That would be the time Square, with zero notice, pulled the plug on our store and website as a credit card processor, leaving us without any modern way to process payments. Customer service IS part of the deal, right? Well, when I contacted Square about this, I was not given a reason, or the ability to appeal the decision. I was simply told to move on to a different solution, and no further information would be provided.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

Square is simple! You can take it anywhere, and is user-friendly.

Cons

The customer support is sometimes slow. However, once you are able to connect they are always very helpful.

Alternatives Considered

Pros

The initial cost for Square POS hardware is relatively low compared to traditional POS systems, making it accessible for many small businesses.

Cons

Square charges a transaction fee for each payment processed through its system, which is usually higher than other systems I've dealt with in the past.

Pros

Nice POS System for our customer interface

Cons

Customer Support is not great, cannot get you info when you need it. Slow to respond.

Pros

Square Point of Sale has been very easy to use, easy to integrate and wonderful for keeping track of day-to-day sales. Very low customer complaints, and no problems during in-person sales. Hand-held device is very convenient, easy to transport and take to different locations

Cons

Given the NYS laws, and how/what our orders are, we are not a fan of the $0.x cent charge per order- would be much easier to just have the flat percentage. Also given the nature of our business, would be helpful to have a straight charge, not different for "card present" or not.

Pros

Square is very user friendly and simple to use. The fees for square are high per use than many other merchant devices but there are no other monthly/maintenance hidden fees so overall they tend to be cheaper especially for small businesses unless you're running several thousand dollars/month in credit cards

Cons

Customer receipts don't list custom items