SurveyMethods

Pros

Intuitive interface.
Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation.
Strong, graphically-oriented reporting options
Transfers data easily to MSWord, PDF, Excel for further analysis.
Various confidentiality options.
Allows categorization of email respondents.
Allows many style templates.
Allows quick vs. more involved editing of questions.

Cons

Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.

Pros

We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.

Cons

We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data.

In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have to take the quantitative data and create our own interesting representations for reports.

I'd also like to see more interesting options for the look of the surveys. We're able to insert logos, which is great, as well as customize the colors, but it would be nice to have some preset ones that are more attractive.

In our survey design process we go through several iterations as we include our clients' feedback to get the most relevant data for them. Often we'll format in Survey Methods and send them the link to try it out, other times it is more useful to generate a word doc from Survey Methods and ask them to edit it digitally. The word docs are incredibly awkward in their formatting, and can get wonky when you try to move things around. Is there a way to create word docs without the table formatting?

Pros

What I love most about this software is that it’s easy to set up and use. Takes little to no time in creating and editing surveys. The dashboard that consist of the surveys is easy to understand.

Cons

The price is a bit too much. Other than that I really don’t find any problem that I have with this software.

Pros

The ease of exporting the survey results so that we could do custom analysis has been the key to our leadership assessment and 360-degree survey offerings. It also scales nicely for when we need to just push out a 10 question survey quickly with a little bit of page logic. Finally, our clients like the suspend/resume feature so they can come back to an in-flight survey to complete it if they get interrupted.

Cons

The service is pretty robust. There are a few small feature requests we have made that will hopefully be considered for the future, but there are no major issues we have to tolerate to get our work done.

Alternatives Considered

Reasons for Switching to SurveyMethods

Pros

This software is easy to use. It only takes me a few minutes to create and edit surveys, even while live! The survey dashboard is easy to understand. It is simple to download results to share. I get great response rates through this platform (better than other platforms I use). The cost is so low and the programmers and support personnel are quick to respond. We use this platform for market research surveys as well as annual components of our overarching VoC program.

Cons

I would love it if SurveyMethods had a full NPS suite and data dashboard capabilities and global no-send rules :).

Alternatives Considered

Reasons for Switching to SurveyMethods

Pros

I have used SurveyMethods for several years, and am very satisfied with the ease and flexibility of this service to make a wide variety of surveys. In addition, on a few occasions where I had to reach out to customer support, they were extremely responsive and helpful.

Cons

I am satisfied and have no problems. I have used SurveyMethods for several years, and am very satisfied with the ease and flexibility of this service to make a wide variety of surveys. In addition, on a few occasions where I had to reach out to customer support, they were extremely responsive and helpful.

Alternatives Considered

Reasons for Switching to SurveyMethods

Pros

Extremely user friendly!
Converts reports to Word easily.
When a survey is live, you can watch it change as it's happening.
Wonderful customer service!
Affordable pricing.

Cons

I think everyone would always like to be able to edit/tweak reports more than a company allows, so this isn't really a "con" as much as it is a reality. We are provided ready-made reports, and we must utilize them as they come.

Alternatives Considered

Reasons for Switching to SurveyMethods

Pros

Survey Methods is easy to use and provides great reports that are easy to generate.

Cons

I haven't found any negatives with the software.

Alternatives Considered

Reasons for Choosing SurveyMethods

Reasons for Switching to SurveyMethods

Pros

Ease of use and the better value than SurveyMethods' chief competitor--I'll bet you know who it is, too. The software has all the functionality I need and the fact that I can get a live person to answer my questions is a huge plus.

Cons

Nothing really...except I wish I had known about it much earlier

Pros

I like the ease of building surveys
The software comes with ready and customizable templates

Cons

All features of SurveyMethods are helpful and no dislikes.

Pros

SurveyMethods is an impressive and reliable tool which was clearly designed with satisfying customer needs at the forefront. With its pleasant interface and easy to use features, surveys are quickly designed using professional and sleek templates that are modern and customizable. There is a free trial and free version that is available for users. The price point is reasonable at USD15/month, which understandably has more features than the free version.The precision and capability of the tool to analyze data and determine trends is highly impressive. It is forward thinking and my go-to solution when I need to interact and gather feedback with my internal and external customers.

Cons

I have had no issues with this tool. I am quite satisfied as it it efficient and reliable.

Pros

The team share feature makes it easy to collaborate between colleagues without the worry of messing records up, as only one user could have the edit right at a time.

Cons

I wish we'd be able to program the variable names in. Having this feature would really enhance the software capacity, as it'll help reduce the data cleaning time. I also know this is a feature currently unavailable from many popular survey platforms although it's in high demand. From this perspective, a platform with the capability of programming variable names in would really help distinguish itself from many other competitors.

Also, it would be great if the platform could have the capability of "dynamic display" (i.e., skip logic built into a survey page where the right follow-up question(s) would pop-up on the same page of where the preceding question is displayed).

Pros

The ability to configure your study is awesome. In addition, the processability to see progress of the study allows you to make necessary adjustments. It always works as you expect it to. Along with the ease of use, this is the best program of its type for any time of study from the most sophisticated to the simplest of studies. Finally, the cost/value equation for Survey Methods is the best in the industry.

Cons

There just are no issues with this software or the company. The improvements in the interface over the past few months have all been excellent.

Pros

Survey methods is an online software tool that makes research surveys for my students interesting and dynamic. It is really an amazing survey mechanism that provides easy to use graphical user interface in flexible manner. It helps me as a teacher to make sound academic decisions based on the results of the surveys conducted. I like also the results of the surveys presented in different chart forms. Survey methods makes surveys simple, easy, enjoyable and responsive. I could definitely say that this software changes the way survey gets done.

Cons

Survey methods generates reports instantly, perfectly and accurately and so there is no reason not to like this software. It is the only software I rely whenever I conduct a survey and for me it has no features that I don't like.

Pros

SurveyMethods has a lot of capabilities and flexibility. We use it for staff and customer (parent) feedback, evaluations, student data gathering projects, staff opinion gathering for major decisions. We like that we can put together many different types of questions for various situations, and receive the data in several different formats (word, pdf, xls, etc). It allows us to do surveys that target specific people via email and remind them as many times as we want if they haven't responded. It also allows us to categorize responses by department, and many more subdivisions if needed. I'm fairly sure we don't use all of its capabilities but we really appreciate all of the functionality we use.

Cons

We've been using the software for at least 6 years now, and we find the interface relatively intuitive. For new users, we do have to get them acquainted with the key features and controls, which are many. I wouldn't say this is a complaint because this is to expected from a program that allows a lot of customization, output variables, confidentiality settings, outreach settings, etc.

Pros

It is relatively easy and intuitive to set up questionnaires in Survey Methods, which provides options of anonymity of the interviewees. One feature that I especially like is that it allows you to download the results in various formats so that you can easily analyze the data collected. In addition, there are various types of charts and graphs for data display which makes publishing the results a very simple process.

Pros

The support I received from [SENSITIVE CONTENT HIDDEN]. He and his associates helped me through some major difficulties in report creation. I can't say enough about [SENSITIVE CONTENT HIDDEN]: his sincere concern for me as a customer; and his excellent follow-up on all issues. he is a top level employee.

Cons

I have used this software for more than a decade. The newer versions of it are more difficult and less intuitive than previous versions, especially in survey analysis and report creation. What I was able to do before in 15-30 minutes took me hours, and I finally had to reach out for support.

Pros

We are a member driven organisation that works over a large geographical area and with members on 24/7 rosters. Survey Methods allows us to get detailed feedback from our members at a time and place that is convenient to them. The interface is simple to use, woks across multiple platforms and has the flexibility to do more than just simple surveys.

Cons

As a small not for profit with variable usage it would be nice to have more pricing options, perhaps a fee per use.

Pros

Extremely user-friendly survey tool. Good value. We switched from SurveyMonkey due to cost and were able to build and launch our surveys in a few minutes.

Cons

Doesn’t have all the bells and whistles of SurveyMonkey but we didn’t use most of them anyway.

Pros

It is very easy to use, we just need to make it a best practice to automatically send this out to the client upon completion of the engagement.

Cons

I think if we utilized the program more, we would have better feedback but at this time, no qualms.

Pros

We put together a tenant survey with their software in a matter of days. Super easy to use and we were able to get actionable results quickly using the advanced reporting module.

Cons

Interface is a little dated but it does everything we need it to do.

Pros

I've used all kinds of survey products over the years, from very basic to super sophisticated/expensive. I've been using SurveyMethods for several years now - mainly to do our customer satisfaction surveys. It's really easy to construct even complex surveys. Pushing them out via email, web or even in paper form is easy too, as is data entry. Once all the results are in, it's also been a doddle to create good looking, professional reports, suitable not simply for internal use but for our various funders and potential funders. On the rare occasions when I've wanted more analysis, I've been able to export the data and crunch away at it to my heart's content. If someone wanted a recommendation for survey s/w or service, I'd certainly suggest SurveyMethods. It's good stuff.

Pros

The service has pretty much all of the functionality of SurveyMonkey for a much better price. The Custom Report Builder really is an incredible product. We’ve pretty much built all of our reports before we launch the survey and then we can click a button whenever we want to update the data.

Cons

There could be more options to customize the chart types, colors, formatting, etc. We sometimes rebuild them in excel to have more formatting options.

Pros

The technical support is key for me; it is awesome. Pricing is also good. Options for templates is helpful. Choices for question format is helpful including some complex formats. Easy to analyze and manipulate the data, especially with the download to excel.

Cons

I wish the skip logic was skip to question, rather than skip to page. But that isn't really a big deal to work with.

Pros

We signed up and launched our customer survey in a matter of hours. The email import tool worked perfectly and I especially like the advanced email lists, which allowed us to send custom surveys to each recipient. Solid functionality at a very good price compared to the other solutions out there.

Cons

We would like to be able to use a custom URL using our company name. I discussed it with their customer support and it is supposed to be in the works but it's not available yet.

Pros

This product works similarly to most of the survey products. Its less expensive and it has excellent service. There are people you can reach to address issues.

Cons

There are no real issues that we have found.

Pros

it is very impactful and very useful for the survey and it is integrated software for the data management and data analysis.

Cons

it is user friendly and very easy to use and no updatation are required form my side

Pros

Survey Methods has a very user friendly interface. I can develop an extensive survey and have it launched in a matter of minutes. I can customize every aspect of the survey, including the message that users see before and following completion of the survey. The reporting options are phenomenal. I personally prefer the pdf reports that I can email directly out to my staff and board for their review and discussion. The ability to publish results that can be monitored in real time has been extremely useful for my team.

Cons

I have not experienced any needs that I have that has not already been addressed by Survey Methods..

Pros

1. Extensive functionality
2. Ease of use
3. Logical design

Cons

1. Would like more standard reports generated by the SurveyMethods application. There are several reports I have in mind that would significantly enhance the product for users.
2. There are a few things that can be done to make the software more efficient for users.
3. Enable users to add their own rating scales to the library included with the survey.

Pros

It is easy to create questionnaires either from scratch or by copying an existing questionnaire. The option of making the responses anonymous is also great . The results of analysis is presented simply with diagrams and can be shared via e-mails. Questionnaires can be resent with ease and it is possible to prevent multiple responses from one respondent. New features are added from time to time.

Cons

When questionnaires are being launched, each e-mail has to be entered on a different line. This makes the process slow if the the addresses were copied and pasted as one would need to go through to ensure that only one address is on each line.

Pros

Very intuitive and easy to use. Students require no additional teaching before using it for themselves Very good range of questions types and with the ability for answers to be coded to enable data analysis in other statistical packages. Anonymity feature. Excellent customer service.

Cons

Minor niggles only. Finding the option to export the data is not intuitive. It would be useful to have the option to choose how answers are coded, especially when using academically validated questionnaires.

Pros

Ease of use. Walk through process to set up a survey. Support is very friendly and helpful. Survey results are emailed right to us quickly.

Pros

Multiple automation features, easy to navigate (with a modest learning curve and online support)

Cons

Navigation is different than the software I used before, so I had to learn new procedures.

Pros

Very easy for employees to learn and create surveys, and to personalize for different departments and their respondents.

Cons

At times not getting a person at the other end of customer support and having to leave a voicemail, however that is very minor in the big scheme of things because we do finally get our questions answered and able to come to an effective work solution.

Pros

Survey Methods is intuitive & flexible, the library of surveys is awesome and the reporting capability saves me considerable time.

Cons

Help videos have recently been added, which make some of the more advanced features much easier to apply.

Pros

Highly customizable interface. Features laid out in a thoughtful way. I have regularly recommended this software as the most intuitive to use.

Cons

preview can be awkward, but that may be more due to unfamiliarity with the interface. As users get more familiar with the product, it becomes much easier to use

Pros

It can be anonymous, plus the survey can be re-sent to those not yet responding. This means we get a better overall response to the survey.

Pros

Intuitive, easy design and functionality.

Cons

Still adding new features that will help address my few concerns.

Pros

SurveyMethods is a great product that easily out-performs most costly apps such as Survey Monkey, which I had used for several years. Very intuitive and easy to learn as a first-time user. The customer service is great! Easy to contact and very responsive. Recently, they helped me when I needed to design a survey in three different languages, but still aggregate the results into a single file. SurveyMethods also has a flexible payment scheme which allows you to scale up or scale down depending on how much functionality you need for your particular survey.

Cons

I have not used the automatic report generator very much. OK for simple surveys but not the best for more complicated surveys. I converted the data to an Excel file and developed graphs for eventual use in PowerPoint.

Pros

Survey Methods has excellent customer service and provides a free education account for our research. The anonymous feature allows us to collect data securely and in accordance with institutional ethical standards. The interface is easy for faculty and students to use and requires minimal to now training for student projects.

Pros

Survey Methods was very easy to setup and it was highly customize-able to my needs. Very good price

Cons

None. I experienced an issue but the customer service was top notch and address the issue and we had a resolution immediately

Pros

I like that the surveys are very easy to create and easily duplicated for new needs. The surveys are easily launched from the site or via url.

Cons

The analyze survey results page is a little bit hard to maneuver sometimes to figure out how to get the report results that you're looking for.

Pros

It is easy to use and understand. The learning curve is very short with this survey tool.

Cons

Nothing. It exceeds our expectations for every survey we've ever done.

Pros

Survey methods is very easy to use and proves a quick setup. The export of data is easy to understand and useful for reporting.

Cons

It would be useful if the logic had the ability to be more complex. I would also love the ability to brand the survey a bit more with graphics of varying sizes.

Pros

We enjoy the reports and different ways to analyze the data. This has been really helpful for our staff and board.

Cons

We have some difficulties with sharing the reports with our team as after we launch the report the weblink is quickly no longer active.

Pros

We use SurveyMethods to get feedback from our clients. The application is very easy to use and affordable compared with the alternatives.

Cons

None encountered so far for us, or our clients.

Pros

The software is put together very well and is easy to use. Especially for me, because I am a novice with regards to survey software. It has good templates and they are to the point of a survey.

Cons

I have not found any issues that concerned me.

Pros

Highly intuitive interface. I regularly recommend this software to others both inside and outside of my organization.

Cons

I would like to be able to set numerical values for question responses and then automatically calculate certain values and averages for question blocks. I'm sure their product team is hard at work on this...

Pros

We like it because of its ease of setup and use. It allows us to survey our staff, parents, and students.

Pros

The ease of creating the questionnaires. There is lots of assistance on creating proper survey questions.

Cons

The reports are not at intuitive as I would like. There are multiple steps to creating the report I want, and I have to rethink the process each time.