Patriot Payroll

Pros

The simplicity of the software is so user-friendly. Also, if you do have a question you can call and speak with a professional and get patient and competent help and you don't have to strain to try to understand through a thick accent as to what is being said.

Cons

If you don't have anything nice to say, say nothing at all.

Pros

Ease of use and setup. The customer service team is extremely helpful even for the simple questions. I love the simplicity of the integrated timecard program, it make the processing even easier.

Cons

The only complaint I have is when there is a change on one person and it is found after the hours have been entered for everyone and you have to start over to make that change.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Patriot Software cost less than our previous payroll company and for the most part is much easier to use.

Cons

At first it was a little hard to get set up, maybe only because I did the onboarding myself instead of utilizing the option for them to do it.

Also, it is a little frustrating to have to submit payroll 5 days ahead of time, but this is partially our choice of how we run our payroll cycles.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Their customer service. Hands down the best I've worked with anywhere. They genuinely listen to my concerns and ask questions that tell me they want to provide what I need. And I like that they're always looking for input to make an even better product.

Cons

Switching from QB Desktop was a struggle. QB is the gold standard as their product is incredibly easy to use, but their prices are driving people away. So, it wasn't really a Patriot issue, more of my own as I learned a new system.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

It's easy use and integrate able software use of web browsers makes it easy to use everyone can use it anywhere

Cons

If an employee was on the move it could be harder to track times and locations also entering all employees info was time consuming but with all the other tools and help with the integration and amazing customer service walking us through made it overall enjoyable.

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Reasons for Switching to Patriot Payroll

Pros

Easy to set up and understand. I've added employees and subcontractors really easily!

Cons

Getting State approvals for third party.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

I love how simple it is, and that it makes it easy to make sure my taxes are paid on time without hurting my business

Cons

I don't think I have any complaints about patriot payroll.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

I like that their customer service is so friendly and easy to get a hold of. Payroll is easy to run once everything is set up. Our state payroll taxes are complicated and Patriot seems to handle them particularly well.

Cons

The 4-day direct deposit lead time is a little difficult to get used to, especially after using a different program with 2-day direct deposit for 11 years. It can definitely have a bigger impact on our cash-flow. I do wish some of the payroll reports were in the same area as where you run payroll so that I don't have to jump back and forth to get all the information for 941 deposits.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Easy to enter weekly payroll and not have to click out of screens multiple times.

Cons

Reporting is not very user friendly, wish I could sort by pay weeks for reporting rather than pay date. Not all employees always get paid on the same day.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

It's very easy to submit hours, deductions, benefits, etc. I love all the reports I can obtain.

Cons

I was confused at first that Payroll and Accounting were under the same umbrella but two different services you purchase; I had only purchase payroll at first and about a year later added accounting services. Navigating the sidebars and menu bar should be easier.

Pros

I am most thankful to have a smaller payroll company to be working with that really seems to care about customer service and helping their clientele when starting out using Patriot and over the year that I have used them. They are friendly, knowledgeable and helpful every time I have called. I have spent hours on the phone with another much larger company without resolution to problems I was having. I dreaded having to call the previous company knowing I would be on hold for long periods of time and perhaps not get my issue resolved. Patriot gets me to the right person to talk to without long hold times and any question gets answered by the end of the call.

Cons

During the initial use time - first few payroll processing - there is a longer time of processing for payroll. That is a necessary & understandable caution on their end when dealing with a new business. It was a bit challenging, but is only for the first few payroll processing times. It is a minimal inconvenience to have a better company to deal with when questions arise.

Pros

I love that they keep me informed, I know just how much is coming out of my account for employee taxes and when. They make the process so easy and it really is such a relief to know that it’s not only done but most importantly that it is done correctly!

Cons

I wish there was more information about pay periods, such as how to set it up. I have struggled in this area .

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

It's Simplicity! Very user-friendly. Good support resources as well.

Cons

I would like to receive a notice when my tax reports have been uploaded to the site each quarter.

I would've also liked more help with the initial setup of my company.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Patriot Payroll is easy to use and I manage only salaried employees without overtime and we pay semi monthly for an employee and monthly for another. I set both employees up once a month and everything else is taken care of.

Cons

I would like a reminder to set up payroll. I have missed setting up a payroll once by accident. Some type of reminder system would be helpful.

Pros

Customer service is fantastic, I have called and spoken to a representative and also did the online chat. Both of my experiences were great and solved my issues.

Cons

There is nothing that I would change at this current time.

Pros

The customer service is the best. Very informative, nice and patient.

Cons

I know it was out of Patriots control but the worst thing that has happened was when the direct deposit failed and our employees did not get their pay. I wish there was a feature to choose the bank you want the direct deposits to go through.

Pros

The support stands out - I'm a big chat fan and questions can be answered quickly that way. Support people obviously well trained.

Cons

They sprung a major price increase without notice a while back, where the cost went up by a much higher percentage than you would expect from a software provider (Quickbooks Online for example).

Pros

It is easy to on-board a new employee, and it's easy to run payroll. Phone support is a huge plus. Chat isn't good for big issues.

Cons

When I need a report, it's not straightforward. I always have to ask for assistance. The report names are vague, and there's too many drop-downs. It doesn't make sense. Also, I really wish I would get an email notification when it's my employees' birthday or work anniversary.

Pros

I love Patriot Payroll because it is very easy to use and to understand. I had a hard time keeping up with all the necessary paperwork monthly and quarterly for tax purposes and Patriot took that worry away from me and I'm forever grateful!

Cons

I can't find anything, yet, that I do not like about Patriot.

Alternatives Considered

Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

The ease of setting up a company and employees was great. It's very easy to process a payroll and if there are any issues, the customer service team is very responsive! The cost of using Patriot is way more affordable than the prior company we were using. Never have regretted the change!

Cons

I haven't found anything that I don't like other than having a quick way to send reports to CPA. Not an issue, just print reports.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!

Cons

At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

Patriot Payroll has made it easy to grow the payroll side of my business. Patriot Support has a tremendous team that is very responsive whenever I or one of my clients calls or uses chat. IF I experience any issues, its usually because I or one of my clients have done something incorrect. Patriot Payroll is very, very reliable and a great and cost-effective system for my & my clients.

Cons

Nothing comes to mind, I love Patriot Payroll!

Pros

I have 1 part-time employee and process 2 payrolls/month. The payroll processing fees charged by my previous company had increased by a factor of 3 after my first year with them, so I began to look for alternatives. Patriot Software has chat support online M-F and I began asking questions about their services. I was immediately impressed with the quality of their support: all questions (and I asked a lot) were answered immediately, courteously, and correctly.

So, I decided to start working with Patriot. The cost of payroll processing was about 25% of my previous service and the service itself is excellent. Setup takes some time and effort, but, again, any time I had a question it was immediately answered.

Cons

I can't think of anything. I have been working with them for 2 months and I seriously have nothing but praise for their whole payroll operation.

Pros

The portal is very easy to navigate. If I need assistance, there is always someone who is there to assist with my inquiries. They also acknowledge our correspondence in a timely manner.

Cons

At times there are over-payment on tax assessments for NJ.

Pros

Easy to use and the customer service is top notch.

Cons

There is no automated feature for businesses who have all salaried positions. So the payroll amounts do not change, but I still have to physically go in and create and approve the payroll.

Pros

Patriot's customer service is HANDS DOWN the BEST customer service I have ever experienced in my life. Every single person I have ever talked to has been helpful and kind! Their software is also super user friendly!

Cons

I can't really say that I have anything that I dislike. I have run into an issue with one of my client's (based on their service industry), but even with the problem at hand, Patriot has been amazing at coming up with interim solutions while they work on a permanent fix. I dislike the issue, but really can't complain since they are rectifying it!

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

That someone does my accounting plus all the high level features.

Cons

Easy to mess things up in the payroll portion and that can effect your taxes and other challenges that need to be corrected.

Pros

It is generally simple to use once a standard routeen is established. Coming from a system where I calculated it manually and did my own 941, 940, and state reporting, it was a godsend. I also very much appreciate the support when i did have problems in the past. Very responsive and when by phone, not in broken English.

Cons

Setting up employee advances and repayments is not easy and often is incorrect. It makes helping employees more difficult and has resulted in overdeductions and underdeductions.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

I love how easy it was to switch my payroll from an annually purchased in-house software package, to the Patriot system. I love that I no longer have to open a file, save a backup, and process each employee individually, print tax reports monthly, quarterly, and annually. I wasted so much time in the past. Besides being easier, this payroll system is actually less expensive in the long haul for hours of work saved.

Cons

Having to modify my in-house record keeping on Quicken software. I'd been set up for my manual payroll previously, with automated entry system in quicken. I've had to modify that process over time to be sure and track my tax payments. Not a huge deal, more of a process of transitioning from one system to another. Still a WHOLE LOT EASIER to manage than all the work I did before.

Pros

Turn-key payroll, I just have to remember to push the button.

Cons

I have yet to have any issues. The name of reports are kind of vague but that is a minor issue.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

I can do the payroll anywhere I have a computer. I like the fact we can print the checks. I appreciate there is a team that can keep up-to-date with tax laws and all returns are submitted electronically.

Cons

When I made an error in setting up PTO, I couldn't edit it. I had to create a new rule completely and make the one in error, inactive.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Price allows me to offer reliable service to clients while making money on my labor.

Cons

The integration to QuickBooks is not exact, but that may be a QuickBooks limitation.

Alternatives Considered

Switched From

Pros

I like the user-friendliness of this product. You do not have to have much payroll experience to be able to use this product. If there is something you can not figure out, the customer service rep will help quickly and efficiently. It is definitely a good value for the amount they charge. I would recommend to anyone looking for a company that won't break the bank.

Cons

There are some functions that are not available with this software, which can be done with other companies. Sometimes that is agitating knowing something can be done if we were with another company. But I guess there will be some things missing at such an affordable monthly price point. You have to weigh your options. Also, since they service every state, sometimes I question their advice for my state - specifically. So, a little extra research may need to be done on your part. But like I said, it is still a great value.

Pros

Having a website-based payroll system makes it easy to access. I can keep track of paid time off, deductions, garnishments and all the reporting. I appreciate being able to see past reporting and filings as well. It's live time so I can see employees logging in and out of the timeclock. Working with technical support as always been a positive experience, I can get answers right away.

Cons

The con about using this system is that it is not correctly registering our overnight crews clock ins and outs. Because they clock in the next day their hours must be manually corrected. I was told this is being worked on in order to get corrected in the future.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

I love the fact that with the full version, they file all the taxes for you and file tax returns as well.

Cons

I wish they wouldn't charge extra for employees

Pros

We love using Patriot. It is simple enough for anyone to use for processing payroll and customer support has been very good in helping to answer questions at any time.

Cons

We had an issue with amounts rounding up when an employee is using sick leave resulting in the gross pay being a cent over what it actually is. Although this seems trivial, it does matter for accounting records.

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Reasons for Choosing Patriot Payroll

Reasons for Switching to Patriot Payroll

Pros

You do have to enter all the necessary information in before you can use Patriot Payroll, that was something that had to be done. How much our state and federal taxes will be and coding the companies correctly, but I did receive online help for that and didn't take to much time but after that I have literally had to do nothing but enter the time, we are on direct deposit so I don't have to print any checks.

Cons

Just setting it up there were somethings I didn't know how to do but your online help got me through it.

Pros

Patriot Payroll software is a great value for small business owners. It provides great customer service and high quality payroll management software and a very good price for what you are purchasing.

Cons

The payroll software simplifies the payroll experience as much as possible, but running payroll is a complex task. It is not Patriot's fault as much as the challenge of the web of legal and tax requirements from three levels of government.

Pros

user friendly interface, robust functionality, time saving, customer support, scalability, security.

Cons

the only thing that i would like to see improve a bit is the timing needed for direct deposit and the time tracking.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

It's much less expensive, and simpler that Quickbooks.
I was able to get a live person on the phone when I needed support.

Cons

I've had issues entering vacation hours because my employees accrue vacation every 2 weeks. I'm not able to track that properly in Patriot

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

They handle all submissions at the federal and state levels. No filing of anything from me!

Cons

Finding the right report to generate, based on their brief two word name, is often challenging. Is it a report? A tax filing? And how to set it up? For example, our yearly workers comp insurance audit requires squaring with quarterly submissions across two years. Generating the right report is tricky!

Pros

I like the ease of completing payroll on a weekly basis. They take care of all the direct deposit funds and tax compliance items that I do not have to worry about. They also have an on-line portal for the employees to view their W-4's and get their W-2's at the end of the year.

Cons

They have taken care of most of the Cons by continuously updating payroll functionality. For example, if i had to make an hourly rate change (raise), and had started payroll already, I would have to cancel the payroll to make a change and start over. Now, this can be done right from the payroll page by clicking on their name and the adjustment is saved without affecting the payroll I am working on.

Pros

Ease of use. They reply promptly with any questions and work to make sure I understand resolution

Cons

Some interactive details could be tweaked but I’ve seen many improvements already.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Quick and Easy to learn and set up.
For someone who does not like to give up control this software lets me keep control of payroll with no worries

Cons

Setting up Vacation time has been a little tricky
Sometimes i vary this policy a bit and hard to keep the service and actual time off correct.

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Simple interface, easy to use, and knowledgeable personnel when calling to get help.

Cons

Cannot schedule a recurring payroll or multiple weeks at a time.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

I like the friendly interface and use of direct deposit (once we got through setting it up). Payroll is quick to run now that it's set up.

Cons

The setup and entering payroll history at the start of the fourth quarter took approximately 24 work hours. It was not easy, and getting direct deposit approved took time as well. The payroll history is not fool proof as I mentioned--the software caused an error when running payroll for two states that still hasn't been fixed. Also, the vacation and sick time tracking does not cap properly (as it says it does) and so we'll need to track this separately outside of the software, which is a pain. Customer service has been good overall, though we have had conflicting responses at times. It has not been a smooth transition overall, but we're working through it.

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Reasons for Switching to Patriot Payroll

Pros

The software is user-friendly and the customer service is really responsive. They are rolling out great new product a

Cons

I wish they had an app to manage payroll

Pros

Reports are clearer and more professional in appearance than Paychex

Cons

No clear deadlines for my payroll schedule. I would love to see a "due date" for completing the payroll on my Dashboard, as well as a "payroll accepted" on my dashboard. I'm never completely sure that everything has been done correctly

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Reasons for Choosing Patriot Payroll

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Reasons for Switching to Patriot Payroll

Pros

Once you get everything set up, running payroll is very quick and easy. Also, I am not an accountant, and not everything was intuitive to me, but when I have a question, the support team is always super helpful and very clear.

Cons

I am not an accountant, but I did not feel like the set up was very intuitive. I wasn't sure where I was in the process, or even when I was done. I got emails later telling me I had not finished with the tax set up because I could not tell when I was going through the process that I was not done yet. On the other hand, I did receive an email informing me that I was not done yet, so I did appreciate that. It's good to know the system has checks in place for people like me.

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Reasons for Switching to Patriot Payroll

Pros

The software is easy to use to run payroll and also easy to adjust employee information. The customer service is also excellent. Every time I have emailed an issue, they have an answer within 24 hours, often same day.

Cons

I don't really have any negatives. The software has worked well and we haven't had any issues thus far.

Alternatives Considered

Reasons for Switching to Patriot Payroll