--- description: Review of Questback Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Questback | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [360 Degree Feedback Software](/directory/2081/360-degree-feedback/software) > [Questback](/software/374705/questback) # Questback Canonical: https://www.softwareadvice.ie/software/374705/questback Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/374705/questback?page=2) > Questback excels as a pioneering Experience Management platform, specializing in elevating customer and employee experiences alike. Their mission revolves around enabling organizations to evolve and grow smarter through effective utilization of feedback from key stakeholders. Renowned as the foremost authority in experience management in the Nordics, they extend our services to a global clientele. Boasting a team rich in diversity, with an array of nationalities and backgrounds, they share a unified belief in the power of smart organizations to surpass their competitors by fostering more engaging experiences. > > Verdict: Rated **4.7/5** by 58 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 58 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QuestBack - **Founded**: 2000 ## Commercial Context - **Starting Price**: €2,500.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Questback for pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish, Swedish - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar and 36 more ## Features - 360 Degree Feedback - API - Action Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - CSAT Survey Structure - Chat/Messaging - Churn Management - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Database - Customer Experience Management - Customer History - Customer Journey Mapping ## Integrations (1 total) - Startdeliver ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [360 Degree Feedback Software](https://www.softwareadvice.ie/directory/2081/360-degree-feedback/software) ## Related Categories - [360 Degree Feedback Software](https://www.softwareadvice.ie/directory/2081/360-degree-feedback/software) - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) - [Employee Engagement Software](https://www.softwareadvice.ie/directory/3397/employee-engagement/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.ie/software/449992/Enquetes-Maken) — 4.6/5 (1782 reviews) 2. [Google Forms](https://www.softwareadvice.ie/software/179230/google-forms) — 4.7/5 (11589 reviews) 3. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10513 reviews) 4. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2927 reviews) 5. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (982 reviews) ## Reviews ### "Experienced Questbackuser" — 5.0/5 > **Peter** | *9 January 2023* | Sports | Recommendation rating: 9.0/10 > > **Pros**: It´s easy to use and reliable as a system. > > **Cons**: The system could have even more different types of questions. > > It has worked well for me as an individual as well as for our organization for about 15 years. Its easy to use and are working good for different kinds of user with different levels of experience. ----- ### "High-quality survey tool with extensive features" — 5.0/5 > **Patrick** | *30 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Superb customer support and service. Responses are always helpful and come back very quickly. The tool’s features for creating surveys and generating reports are user-friendly and leave nothing to be desired. > > **Cons**: Working with multiple data sets when creating reports could be made even more user-friendly by allowing the order of the data sets to be changed via drag-and-drop. ----- ### "Feedback on a Feedback Tool" — 4.0/5 > **Clodagh** | *16 September 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: It was ease to create surveys. Questback (in particular Tobias) was very quick to respond to any queries. > > **Cons**: It can take getting used to to analysis the feedback, but once you get the hang of it, it was a great tool for gathering information. > > Overall the experience was good. Its a good tool and would recommend exploring this as a survey vendor. Very responsive team too when needed. ----- ### "More than just a survey tool" — 5.0/5 > **Essi** | *17 June 2026* | Museums & Institutions | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Questback is its ease to use and the wide range of features available for survey design and analysis. The platform is continuously being developed, which means new improvements and functionalities are regularly introduced One of the most valuable features for me is LiveReports. It makes reporting faster and more efficient, allowing stakeholders to access results in real time without the need for manual reporting. I also highly value the support and consulting services provided by Questback. Being able to discuss survey design, question wording, scales, and research methodology with experienced experts is extremely helpful when planning and conducting research projects. > > **Cons**: Like any survey tool, Questback has its limitations. Thankfully the platform is continuously improving. > > My experience with Questback has been very positive. Beyond the platform itself, I particularly value the support to survey design and methodology with experienced experts whenever needed. ----- ### "Easy to use and learn, great support" — 4.0/5 > **Kristina** | *24 October 2022* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: Simple logic and has most of the functions you need to carry out all types of surveys. > > **Cons**: We lack support for conducting phone interviews but have found a way around this. > > Easy to use and learn. The support is always fast\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/374705/questback?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/374705/questback) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data