--- description: Review of Bugpilot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Bugpilot | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [Bugpilot](/software/374834/bugpilot) # Bugpilot Canonical: https://www.softwareadvice.ie/software/374834/bugpilot > Bugpilot is customer support software that automatically collects details to resolve issues faster and troubleshoot bugs reported by users. Bugpilot automatically captures screen recordings, screenshots, and logs from users and transforms them into detailed bug reports. It allows users to easily record their screen to highlight issues. The software provides video session replays so support agents can replicate bugs and identify the root cause. By automatically gathering details like screenshots, recordings, and system logs, the software automatically recreates and diagnoses issues. > > Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 4 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Bugpilot ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: We offer a 30-day free trial and have 3 different pricing plans: - Small: $9 per month (includes 2 seats) - Team: $29 per month (includes 5 seats, every additional seat is $7/mo) - Enterprise: $299/mo per month - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - Session Recording - Troubleshooting ## Integrations (4 total) - Crisp - Intercom - Jira - Slack ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) ## Alternatives 1. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24103 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) 4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews) 5. [JumpCloud Directory Platform](https://www.softwareadvice.ie/software/180508/jumpcloud-directory-as-a-service) — 4.6/5 (267 reviews) ## Reviews ### "Bug reporting has never been easier" — 4.0/5 > **Karolina** | *15 November 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Once bugpilot was added to our website it was super easy to use it. At first, we used it on our accounts when we were trying to replicate our customer's bugs, but then the magic happened and bugpilot released an Intercom extension which is amazing. It makes collecting all necessary information for our QA and Devs much easier- especially when we're dealing with our users who are not too great with computers :D > > **Cons**: There's nothing I dislike about this product, there's been a few times when it wasn't working too well, but \[SENSITIVE CONTENT\] addressed the issue immediately after I told him, so it was fixed immediately. ----- ### "Automated bug reports with all the data you need" — 5.0/5 > **Deyan** | *7 April 2023* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Automated bug detection - I mean, just how cool is that alone? No more wandering, testing across devices and the back and forth communication of trying to extract techy information from non-techy end users. Bug sessions can be recorded and you can easily see what problems users experience, and you get all the tech info about the problem to solve it right away. There are also some great integrations to make sure you never let a user down and a bug unnoticed. > > **Cons**: Even though I don't like sugarcoating reviews, there's just nothing to dislike at this stage. Will update the review in the future if something comes up, though it seems unlikely. > > Absolutely great piece of software develoment innovation - if you can get you hands on a lifetime deal on it you should definitely go for it. ----- ### "Traffit user review" — 4.0/5 > **Karolina** | *16 November 2022* | Information Services | Recommendation rating: 7.0/10 > > **Pros**: Recording bugs by users and uploading console videos. A simple way to help a customer solve a problem. The tool is intuitive. Easy contact with support. Nice customer care. > > **Cons**: Reports upload without a name, it is hard to distinguish them in the list. ----- ### "All good\!" — 4.0/5 > **Mateusz** | *28 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, in terms of sending and reviewing reports, recording reports (chrome extension, which does not need to install the tool in the software) > > **Cons**: As for the start-up age, the toool changes fastly. And sometimes the team drops some solutions which were good for me personally > > Very nice, I am happy to have it. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/374834/bugpilot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data