4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Sogolytics

Transform your organization's customer experience with the SogoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips, including Key Driver Analysis (KDA) you'll identify CX priorities based upon your customers' attitudes, needs, and behaviors.
Sogolytics Software - Survey Distribution
Sogolytics Software - Reporting
Sogolytics Software - CX Dashboard
Sogolytics Software - Survey Distribution - thumbnail
Sogolytics Software - Reporting - thumbnail
Sogolytics Software - CX Dashboard - thumbnail

Sogolytics pricing

Sogolytics has a free version and offers a free trial. Sogolytics paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Sogolytics

SurveyMonkey Audience

SurveyMonkey Audience is a market research solution designed to help businesses collect customer data using surveys and...

Sogolytics Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 723 View all reviews
Mavares
Mavares
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 14/7/2018

A good survey represents a clear business idea

Save time and effort with the best results in your business

Pros

The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Cons

Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Cris
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/12/2019

Easy to Use, Great Features for the Cost

I wanted a simple tool that I could use to create surveys including automatic responses so that I could continuously collect data on personality. SoGoSurvey was perfect for my needs - reasonably priced and including the features I needed. Embedding in my academic page is very easy and their customer service is very good.

Pros

It's easy to use and allows me to group multiple questions into one category to report the results to participants. When participants know they will see their results, they are more likely to respond to the survey. I also feel that for the features provided, the software is reasonably priced. My institution purchases Qualtrics, and while excellent, that software is priced beyond the means of typical individual researchers.

Cons

Since I'm so interested in the reporting features for participants, I'd love to see more bells and whistles there - for example, the ability to automatically calculate the overall averages for categories and contrast that average with the participant's would be very helpful. However, I understand that such an advanced feature would be unreasonable for the charged price.

Alternatives Considered

SurveyMonkey

Reasons for Choosing Sogolytics

Ease of creating the specific participant's report I wanted (automatic response to participants).

Switched From

Strategy & Research

Reasons for Switching to Sogolytics

For the price, the features offered were much better.

Response from Sogolytics

As always, we're so pleased to be your platform of choice for your research, Cris. Thank you for taking the time to leave a detailed review!

Replied 18/12/2019
khulood
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

3
Reviewed on 21/4/2018

great experience

Pros

I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.

Cons

I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.

Jeremy
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/3/2021

We love SoGoSurvey and use it almost exclusively now

We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!

Pros

SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

Cons

The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

Alternatives Considered

Google Forms

Reasons for Choosing Sogolytics

SoGo has FAR more features. Yes, there is a cost, but the cost makes for a more professional experience than Google or Microsoft Forms.

Switched From

Google Forms

Reasons for Switching to Sogolytics

Far more features and something that looks very professional and intentional, instead of an afterthought like a survey via Google Forms can appear to be sometimes.
Valerie
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/1/2020

Easy for All to Use

They have great customer service, quick to respond with good information.

Pros

This survey platform is so easy for both the administrator as well as the survey respondents to use.

Cons

Nothing, it works great. I don’t have anything bad to say about it.

Alternatives Considered

Customer Frontlines

Reasons for Choosing Sogolytics

Ease of use

Switched From

SurveyMonkey Audience

Reasons for Switching to Sogolytics

It is easy to set up and easy for my users to navigate.

Response from Sogolytics

We love hearing this, Valerie! Best of luck with your future research. :)

Replied 15/1/2020

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