4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Shopware

Shopware is an eCommerce software that helps businesses manage products and multiple sales channels. The platform enables managers to set up custom rules and execute brand strategies to deliver customer experiences. Administrators can create and update product catalogs on a unified interface. Additionally, Shopware allows teams to sync and automatically transfer data to various marketplaces including Amazon and eBay. Shopware offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as Mollie, Amazon Pay, Pickware, Actindo and more.
Shopware Software - Build the exceptional with Shopware

Shopware pricing

Shopware has a free version and offers a free trial. Shopware paid version starts at US$600.00/month.

Starting Price:
US$600.00/month
Free Version:
Yes
Free trial:
Yes

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Browse Shopware Reviews

21 of 21 reviews
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Juan
Juan
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2024

I have maximized the success of my online store

My overall experience with this eCommerce platform has been quite enriching and transformative for my online business. From the beginning, what stood out most was their focus on creating engaging and emotionally resonant shopping environments. This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers.

Pros

What I liked most about this platform is its focus on creating shopping environments that really connect with the customer's emotions. The customization capacity is exceptional, allowing me to adapt the store to the specific needs of my business and the expectations of my customers. Furthermore, being open source, it offers me great flexibility to develop additional functionalities.

Cons

Although the platform itself is robust, configuring and optimizing all of its features to perfectly fit the specific needs of my business has been a longer and more complex process than expected. This can be a challenge, particularly for smaller businesses or those who are just starting out with eCommerce and don't have as much technical support on hand.

Fred
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 25/4/2022

Shop management software built for speeds

ShopWare has been a great company to work with. The software is constantly improving.

Pros

ShopWare is super fast and easy to use. Switching to ShopWare is one of the best decisions that I've made in business

Cons

The data transfer from my old SMS (Mitchell) was a mess. I wouldn't have transferred data if I knew what it would cause so many problems.

Alternatives Considered

AMS Protractor and Tekmetric

Reasons for Choosing Shopware

Mitchell lost some functionality and was getting harder to use since parts are getting harder to find.

Switched From

Manager SE

Reasons for Switching to Shopware

The customer service and integration with AutoVitals were the main factors in my choice.
Mike
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 1/7/2024

What a horribly shameful company

Pros

What a horribly shameful company. Never experienced such poor customer service before. Keep sending invoices for services that I haven't used in months. And when you email them to cancel everything, you get bad answers that you can't do anything with! DO NOT DO BUSINESS WITH SHOPWARE!

Renick
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/11/2022

Good foundation for e-commerce business

Good tech approaches for providing a platform for e-commerce.

Pros

Modern, clean user interface for clients. Modern stack especially with Twig templating. Has lots of features for European market.

Cons

Has lots of bugs and premium features are really expensive. Lots of mid-size companies struggle to afford this solution. For smaller projects it is too expensive. They focusing much on enterprise. But lots of customers have midsize projects.

Alternatives Considered

Smartstore

Reasons for Choosing Shopware

Shopware was more easy to use for the clients, and was ready for European market.

Switched From

WooCommerce, PrestaShop and Smartstore

Reasons for Switching to Shopware

Shopware has a strong api driven approach. This fits good to extend Shopware without having to maintain much plugins. We push data from various sources, with ease…
Joachim
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 3/10/2022

Shopware - a PRO Tool for your eCommerce

All in all, as an experienced user, I am very satisfied with Shopware in terms of stability, speed and, above all, further developments.

Pros

There is really NOTHING that cannot be implemented with Shopware in the area of eCommerce.
Everything can be configured and adjusted - with rule sets, plugins and other adjustment screws. Of course, this depth comes at the price of an extended familiarization phase.
In general, Shopware is very fast and secure.

Cons

Without basic Internet knowledge regarding self-hosting, databases, HTML, etc., you feel a bit left alone with Shopware. Of course there are many experts who can help someone, but of course against a corresponding fee.

Stephaney
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/5/2022

Shop ware keeps me organized

Overall it has been a pleasant experience using Shopware. It allows me to do more with my time and keeps me organized

Pros

I love shopware for building workorders for my customers. It allows me to write an estimate quickly and efficiently and gives me multiple ways to send it to my customers. It allows me to communicate with my customers without either of us having to be on the phone for long periods of time. My customers love having options to approve work

Cons

I dont like some of the glitches between Shopware and Partstech that put strange descriptions in for parts. With the wrong description on a work order, it can look like they are being charged for the wrong item

Michel
Michel
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2022

Scalable, easy to use, API first E-commerce platform

Pros

A CMS that helps the merchant really create shopping experiences that would be hard to create with other ecommerce platforms.

Cons

Lacking functionalities are built every day. So current cons will be gone soon.

Matt
Matt
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 5/8/2021

End all Be all software

Has further improved our customer interactions and helped build trust with customer due to the transparent interaction.

Pros

Shopware is always adding features and listening to their customers needs. Expedites our daily processes and customers love the look and feel of their interactions.

Cons

Still not able to create Purchase orders in PDF formats to send to our vendors.

Dennis
Dennis
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 31/5/2021

Shopware works great

Overall i'ts good. We are going live in a couple of days.

Pros

It really fits our needs. We are a multi language website and webshop. Shopcommerce is easier to configure than Magento 2.

Cons

Some functions are not available yet, plugins are being pushed on a regular base tough. But sometimes we have to wait.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/4/2021

E-Commerce is as easy as Shopware

We are gladly realising any type of project with Shopware, D2C, B2B, B2C it doesn't matter.

Pros

Easy to use content editor which enables even non technical users to implement powerful shopping experiences and landing pages.

Cons

Lacks internationalisation and more enterprise focussed features. Shopware is trying to enter the international market.

Fabian
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 27/7/2021

Shopware

Pros

The basic setup is easy to understand and there is a wide variety of plugins and the implementation is fairly easy.

Cons

API creation is very slow. Feed creation can take up to 5 hours even for medium sized product exports (50k products).

Simon
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/5/2019

The best available E-Commerce software also offers a free version!

I use two Shopware Community editions with two online shops since 2014 and 2015. One in German language and one in English. Both shops run fine for years with literally nearly no maintenance.

Pros

What I really like is, how easy it is to configure and use the software. There is a free Community Edition available and with the graphical user interface in the backend, it's really comfortable to configure the system, add products and categories and handle all the necessary tasks. The backend is literally like an operating system with windows and everything! There are tons of plugins, paid and free, and also a lot of themes available to change and configure your shop the way you want it.

Cons

I think there is nothing, except it really has a learning curve if you want to change the layout of your shop. But I think it's the same with all E-Commerce software.

kalaiselvan
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 15/11/2019

Shopware Review

Overall it is good e-commerce product for medium level company.

Pros

There are lot of customization stuff, we can achieve with this software using ready made plugins.

we have free community edition available to use and evaluate the product.

It has good graphical user interface for adding and updating the products(Sku) and categories.

Configuring the software is straight forward and easy.

Cons

Enterprise edition(Licensed) of this software is quite expensive.

It requires, initial learning curve to understand the products.

Craig
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/5/2022

Highly customizable shopping platform

Pros

Shopware makes it possible to create customizable yet innovative shopping websites

Cons

Shopware needs to extend its starting templates portfolio with new templates that are specific to each sector.

Dominik
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/11/2017

Very good shop software with thousands of customization options.

Pros

- PlugIn Store with plugins for extended functionality
- Helpflul Support
- Community Forum with lots of help

Cons

- A comprehensive shipping plugin is missing. We had to have this programmed by an agency.
- Support tickets could be answered faster

Erwin
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
3

3
Reviewed on 25/5/2021

Nicht schlecht könnte aber viel Besser sein.

Toll aber da fehlt noch einiges, aber das ist im Anflug. Shopware Partner ist erforderlich, dann sicher toll. Super, wann man nur ca. 100 bis 2000 Produkte anbieten will. Die Entwicklung ist schnell, aber hat so Ihre Probleme. Aber im Grunde ein hervorragender Shop!

Pros

Front und Backend. Einfach, ....
Alles was man braucht ohne Erweiterung vorhanden. Produktdarstellung! Kundenkonto! PayPal Anbindung.

Cons

Wir verwenden Shopware 6, die kleinen Problem. Bitte nur mit einem Shopware Partner verwenden.

Nele
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 2/9/2024

Flexible und anpassbare E-Commerce-Plattform

Pros

Shopware bietet eine flexible und anpassbare E-Commerce-Plattform, die es uns ermöglicht, unseren Online-Shop einfach zu gestalten und zu verwalten. Zudem unterstützt es zahlreiche Integrationen und Erweiterungen, die das Einkaufserlebnis verbessern.

Cons

Ein Nachteil von Shopware ist, dass die Plattform insbesondere in der Enterprise-Version komplex sein kann und daher eine steile Lernkurve erfordert, was sowohl zeit- als auch ressourcenintensiv sein kann. Zudem können die Kosten für Erweiterungen und professionelle Unterstützung schnell ansteigen, was für kleinere Unternehmen eine Herausforderung darstellen kann.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/6/2023

Permite gestionar procesos de seguimiento de trabajo

La experiencia en general ha sido buena y sin duda lo recomendaría a cualquier persona que me preguntara

Pros

Lo que mas me gusta es como ayuda a mejorar la productividad de la fuerza laboral y a optimizar el flujo de trabajo en el taller y como facilita la comunicación tanto con los clientes como dentro del equipo de trabajo. Todo esto se traduce en una mejor experiencia para los clientes.

Cons

Hay tantas características extensas, que algunas son bastante complicadas y necesitas de una capacitación estándar más extensa y completa para poder utilizar los diferentes procesos y escenarios involucrados para el uso del programa

Maurice
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/10/2023

Shopware un logiciel important d'e-commerce

Pros

Shopware est un logiciel simple à prendre et à utiliser, facilitant pour les petites entreprises l'e-commerce.

Cons

Pas de complicité au cours de l'utilisation de ce logiciel , ce qui recommandé dans les petites entreprises pour leurs développement dans le domaine d'e-commerce.

Essime
Essime
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 23/10/2023

Logiciel de e-commerce

Pros

Facile et simple à déployer et à utiliser permettant aux entreprises de gérer plusieurs boutiques en ligne et générer plus de vente .

Cons

C'est un top produit de l'e-commerce et facile à utiliser. Je ne reproche rien pour le moment. Je le recommande

edna luci
edna luci
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 21/11/2023

Una Experiencia Personalizada.

La variedad de funcionalidades fue satisfactoria me permitieron integrar facilidades adicionales sin mucho problema, aunque algunas veces requerí ayuda técnica para ajustarlos perfectamente a mis necesidades.

Pros

Es genial me ofrece una amplia gama de opciones de personalización gracias a su gran número de plugins y temas, lo que me permite adaptar mi tienda a mis preferencias y las tendencias del mercado.

Cons

Bueno enalgunos momentos he exprimentado problemas de desempeño cuando estoy trabajando con catálogos de productos excepcionalmente grandes o cuando se gestionan muchas transacciones simultáneas.

21 reviews

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