--- description: Review of WeTravel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WeTravel | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Tour Operator Software](/directory/4391/tour-operator/software) > [WeTravel](/software/379520/wetravel) # WeTravel Canonical: https://www.softwareadvice.ie/software/379520/wetravel Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/379520/wetravel?page=2) > WeTravel is the leading all-in-one business management platform for multi-day travel businesses, providing integrated, travel-specific administration, marketing, analytics, and payment tools. Through its intuitive platform, WeTravel supports businesses to increase sales conversion and increase revenue, trim administration time, and automate processes. The platform’s capabilities continue after setting up the trip page to marketing your tours and handling traveler administration, it hosts a network of payment solutions to enable control of how travelers pay for their trips–with installment and mobile-friendly payment options–to a range of payment options to instantly transfer payments to global suppliers, handle and control employee and internal payments, all executed with the absolute security of bank-grade encryption and trusted financial partners. More than 5,000 travel businesses trust WeTravel’s platform to digitize and simplify their operations, from tour operators to destination management companies to travel advisors to wellness retreat leaders. With an array of intuitive solutions to meet the needs of every travel business, WeTravel’s tools enable: Benefits Lower processing fees Save money on card processing fees by offering online e-check payments, in addition to the most competitive wire transfer rates on the market. Best-in-class security Our bank-grade SSL encryption, rigorous verification for payment processing, and trusted financial partners (Visa, Stripe, AFEX) provide assurance that your funds are secure Instant and free Supplier Transfers The WeTravel card and instant, worldwide Supplier Transfers feature allow you to pay your supplier(s) instantly – and without a fee Customizable payment solutions Put your customers first with flexible payment plans, and streamline the customer experience with automated billing and invoicing Automated administration capabilities Automate invoicing, billing, and email communication to streamline your administration processes and reduce errors Mobile-friendly booking Leverage our “mobile-first” technology for quicker conversions and a simpler payment journey for your customers Built-in marketing tools Optimize your marketing strategy with lead generation features, targeted waitlists, and automated abandoned cart follow-ups > > Verdict: Rated **4.8/5** by 529 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 529 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WeTravel - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cameroon, Canada, Cayman Islands and 81 more ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting Integration - Activities Booking - Activity Dashboard - Alerts/Notifications - Availability Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Central Reservation System - Client Management - Communication Management - Compliance Management - Credit Card Management - Customer Database - Customer History - Customer Support ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Tour Operator Software](https://www.softwareadvice.ie/directory/4391/tour-operator/software) ## Related Categories - [Tour Operator Software](https://www.softwareadvice.ie/directory/4391/tour-operator/software) - [Payment Processing Software](https://www.softwareadvice.ie/directory/4526/online-payment/software) - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) - [Travel Agency Software](https://www.softwareadvice.ie/directory/4524/travel-agency/software) - [Travel Management Software](https://www.softwareadvice.ie/directory/4602/travel-management/software) ## Alternatives 1. 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We had a meeting today about a variety of things, but she happened to mention one new feature now provided that wound up saving us at least 20 hours of time per tour we offer\! Worth the call for that feature alone\! > > **Cons**: I quite honestly do not have anything negative to say\! Though no product is going to be perfect, we researched numerous products before choosing WeTravel. We continue to research products to ensure what we use continues to meet our needs--- and WeTravel always comes out on top for us\! > > This is our 4th year using WeTravel and it has been SO phenomenal over the years--and continues to exceed our expectations as well\! ----- ### "The Perfect Solution for Booking and Billing in the Travel Industry" — 5.0/5 > **David** | *20 June 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Everything, especially the payment plan with extended payment options, allows clients to make their payments in affordable increments. Additionally, their customer support is 5-star. > > **Cons**: I wish they would also do travel industry websites. I would love to see them give their customers an easy way of building and maintaining a website that fully, automatically, and seamlessly integrates with their unrivaled booking and billing and customer portal functionality. > > We are a tour operator providing group tours to Europe. Our business has grown steadily since COVID shut us down for 2½ years. Since then, we have struggled to develop a website that integrates the required aspects suitable for the travel industry. Most importantly, the booking and billing aspects. After months of expense and frustration, we found WeTravel. Within a few short weeks of highly professional training and support, our company is now fully engaged in their services. We would especially like to acknowledge \[sensitive content hidden\] for her help in designing a custom program specifically tuned to our company's needs. I would further like to acknowledge and thank \[sensitive content hidden\] for the personalized, ongoing support she provides to upgrade and improve the services WeTravel provides to our company. ----- ### "My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments" — 1.0/5 > **Andres** | *28 July 2026* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong > > \# My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take \*\*3–5 business days\*\*. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin \*\*after an MT103 transfer document has been generated\*\*, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately \*\*$500\*\* of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. ----- ### "La Douce Peru - happy client" — 5.0/5 > **Elise** | *11 October 2025* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Very responsive - a lot of features on the platform - no fixed membership fee on the basic program - have not experienced any mayor issues so far > > **Cons**: The fact that there is only a version in English. I wish we could make a brochure which is totally in French, Dutch or German > > We have not experieced any major issues so far. We hope to be able to continue collaborating with WeTravel in the future\! ----- ### "Excellent platform\! I highly recommend it" — 5.0/5 > **Jackie** | *3 March 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The ease of setting up tours so that customers can sign up easily plus manage them from our end as well. Also, working with customer service has been fantastic, including our customer care representative \[sensitive content hidden\]. All of them are readily available: Online chat, email, phone etc. > > **Cons**: Some of the glitches first getting going were challenging but have been resolved. I appreciate that customer service takes into account our concerns and the developers listen to customers' concerns for new revisions of the site. The accounting aspect of our company having to pay for the credit card fees on refunded participant tours is definitely a negative. > > Ever since we started to work with WeTravel, our bookings, accounting and ability to distribute final tour documents and messages to all participants has been so much easier than what we had before. I very much personally appreciate what this platform offers and we continue to host all of our tours that we book online with WeTravel. ----- Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/379520/wetravel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/379520/wetravel) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data