Payhawk

Pros

Since I have managed Payhawk I have managed to have an order in my expenses that helps me not to forget pending invoices and to be able to have a better visualization of all daily expenses in real time on a single platform so as not to disperse the information and have control of invoices , accounts payable and receipts.

Cons

I like everything, however the customer service can take a while to respond, that's the only thing wrong.

Pros

the flexibility on limits, the control of spending, the organization of documents, and their support team. I feel that this will grow and the sky is the limit.

Cons

we are still setting up the automation of posting in our accounts software. the initial registration with some employees by not receiving the email and some went to junk mail. but once set all was good.

Alternatives Considered

Reasons for Switching to Payhawk

Pros

It is nice it can be used across teams. Customer service is always very friendly

Cons

- Layout of expenses is quite unclear, you can not easily see what team made what purchase- When adjusting one of the information (categorization) fields this has directly impact on all previous purchases as well. This makes the impact of adjusting quite high. It would be nice if you for example could point out that the information fields such as selecting the date from when you would like to see it change in stead of for the whole administration- The info fields sometimes just change or get empty while typing- Even when adding suppliers to the list of suppliers it still adjust every-time you add a new purchase from the same supplier. When you are thus not focussed on adjusting this you end up with a great amount of supplier accounts for the same supplier (for example 5 versions of the a realtor supplier)- I feel that the interface of the company expenses is quite hectic. A lot of information is displayed but not the information you might want to see there. It would for example be nice if you could adjust the selected fields you see instead of only being able to see the note added and category

Pros

What I like most about Payhawk Is that it easily automates my spending invoicing, and Bill pay. Payhawk Has an easy to use user intervals. It is easy to learn, and teach new users to learn , how to use everything neede To streamline daily tasks in my company . I like that multiple languages are available, making it easy to communicate with everyone easily.

Cons

There is not a feature about hawks that I like the least. It could be easier to find FAQs that are commonly asked.

Pros

- Supports all major currencies (EUR, GBP, USD)
- Payment can be initiated from the system
- Relatively fast to set-up
- Integration with all our bookkeeping systems
- Great customer service

Cons

- Expense reports can't be exported as PDF
- Extra costs for having consolidated view of all entities
- Approval flows and card guidelines could be more flexible, detailed
- FX fees

Alternatives Considered

Reasons for Choosing Payhawk

Switched From

Reasons for Switching to Payhawk

Pros

It's a tool that has a lot of potential with many ease features. The interface is user friendly and the virtual payment methods are a lifesaver!

Cons

The integration with Exact has not been flawless and there is no real monthly expense reports per employee that can be generated. Each and every expense is separate and that makes it confusing.

Pros

Really smooth Software for all the processes.

Cons

At first, they need to provide a detail intro.

Pros

Streamlined expense tracking and easy integrations.

Cons

Limited features for small businesses’ needs.

Pros

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Cons

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

Alternatives Considered

Pros

What I liked the most is the simplicity and efficiency of its platform. It is really easy to use and has allowed me to manage my company's expenses in a much more agile and organized way. In addition, the automation of the processes has been a real improvement in my day to day, saving me time and effort. I also highlight the complete vision of spending that the group control panel offers, which has helped me to have greater control of cash flow.

Cons

What I liked least was the cost of the platform. Although I understand that this is a quality and advanced solution, the price can be quite high for smaller or growing companies.

Pros

Ease of use and super helpful and responsive support team.

Cons

Some features and functionality, that competitors already provide, is still being developed.

Pros

I can easily upload all expense papers from everywhere I am. Good control on the expences via the politics section and the requesting funds method.Very useful way of managing all cards, employees access and funds.

Cons

I thing it would be better if all costs marked by the cost owner as reimursable may have an option to be denied by the company without being deleted, so a tracking history remains.

Pros

Interface, workflows, flexibilty, team card, SEPA Wires, cashback, connexions with other tools

Cons

IBAN not always compatible with SEPA wires

Pros

Is very easy to use, the reports are quite good, and its easy to find an invoice or expense

Cons

When we used payhawk and QBO we used to have a lot of issues, once we migrated to Netsuite it got much better, but we still have some issues. Main one we review the invoice and it migrates to Netsuite but for some reason the invoice/transactions stays on the to review list

Pros

The ease and assisstance onlune. Supet quick responses.

Cons

Cant fault the system. Simple amd succinct.

Pros

Ease of useSyncs to NetsuiteUse in the US

Cons

We are struggling with sync errors at the moment but I know the team is working on fixes for us.

Pros

Very user friendly and easy to adapt to coming from a different platform.

Cons

Cannot schedule payments for future dates

Pros

the customer service of [sensitive content hidden] was expectional helped me so much with my issue

Cons

nothing all was amazing thanks alot for the support and help

Pros

The services are really quick and efficient

Cons

nothing, I love everything and could not recommend enough

Pros

Well connected via api to Microsoft Business Central

Cons

The photo upload system needs to be improved.

Pros

Very easy to use, nice interface. Cant really fault it

Cons

The mileage system is a bit inflexible and doesnt let you alter routes easily

Pros

Managing Expenses is great and uploading

Cons

UI/UX and finding information on past invoices.

Pros

Great and timely service! The platform is intuitive, but in the rare cases where assistance is needed, the staff have been extremely helpful!

Cons

No significant concerns related to my use of the platform currently.

Pros

Easy use for the employees and to obtain reports

Cons

The expenses are not agrupated by employee to review

Pros

OCR functionality and invoice/receipt scanning, as well as being able to block cards in real time

Cons

Our users not filling in/submitting the required expense information!

Alternatives Considered

Pros

The customer support team is always prompt and efficient in answering any queries or concerns we may have. The integration with Xero is seamless and works very quickly. It saves a lot of time and effort when it comes to managing our finances and processing our month end. Payhawk also encourages employees to submit their receipts, saving us time from chasing them. Throughout our experience, we have not come across any problems or issues when it comes to making payments through Payhawk. The entire process has been smooth and hassle-free, allowing us to easily settle invoices and manage our finances efficiently. Overall, our experience with Payhawk has been outstanding and we highly recommend them.

Cons

One important area for improvement for Payhawk is streamlining the approval process for invoices. Currently, the system requires individual approval for each invoice, which can be time-consuming. Implementing a bulk approval feature would be a significant enhancement, allowing users to approve multiple invoices at once and saving them valuable time and effort.

Alternatives Considered

Pros

Its very user friendly, everything is working smoothly

Cons

Sometimes when there is an update some settings glitch and the invoices are not going through our accounting software

Pros

Receipt collection from users and issuance of debit cards

Cons

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Alternatives Considered

Reasons for Switching to Payhawk

Pros

So easy to use by employees. Easy to implement.

Cons

approval management - as we have various employees reviewing and approving sometime skips one of the reviewer. Might be linked to set up issues.

Pros

Easy to use for users but sadly not for accountants

Cons

We are always late reconciling the account because people don´t upload documents. It make me appreciate the traditional liquidation process, PayHawk should improve on this side.

Pros

U are very responsive, fast adjusting new needas of your clients.

Cons

certain Accounting/ Finance understanding of workflow is missing

Pros

I like the facility of having all the paymement an the receipts in one platform, so you Know exatly the cost od the thingh you buy; I like the cashback; It's easy to use and all the employees can uses it

Cons

Cost too much, the integration with our ERP wasn't good; , you need to pay if you want a physical credit card, and Payhawk dont read all the information from the receipt well, so in taht point need to improve

Pros

I have been using PayHawk for around 2 years now and it as been a game changer in my Company for expenense management, invoice payments for suppliers and much more! It's very user friendly and although I do not normally like notifications from apps, Payhawk keeps me on top of reciept submissions and approving expenses for my team! I would highly recommend!

Cons

Sometimes there is a ever so slight delay with updating limits/ purchases/ approvals but it always seems to sort itself out pretty quick!

Pros

Payment can be made super quick, and easy to navigate. Helpful and responsive customer support

Cons

Payhawk automatically fill in some information based on the invoice uploaded but some information can be wrong for examples dates

Pros

The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.

Cons

Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.

Pros

Automatic integration of expenses with the ERP, I've tried other tools and they do not reach the level of payhawk. They also have an excellent support team

Cons

I have not been using it for long (less than 6 months) but so far when there is a problem, they know how to respond.

Pros

Payhawk has helped to reduce times in spend and invoices management as employees directly treat with the platform and all the information is recorded, allowing the financial team to focus on other tasks

Cons

Correction of mistakes, it is quite difficult to make changes once a card is purchased

Pros

The customer service is the best I have ever experienced. There is a qualified team on hand to assist with any queries.

Cons

Nothing comes to mind, it makes my job more efficient!

Pros

Easy to use, and very flexible.
I love the API. It makes it easy to make system integrations.

Cons

Picture optimization has given us some minor challenges with receipts that wasn't readable.

Pros

I love not having to chase employees down for receipts.

Cons

A lot of employees seemed to struggle with activating their cards. I feel like it was probably user error, but it was inconvenient.

Pros

User-Friendly Interface which makes it easy to navigate and manage expenses.

Cons

Card maintenance costI would like it to allow us to manage collections and billing

Pros

The platform is intuitive and very easy to use. The supporting team is very helpful and they reply fast.What I like most is that Payhawk helps me to control the expenses and have a better view of them as I can create and download reports and be able to include all the information I need.In addition, they help you to integrate your bussiness to the platform and you can have many entities as you want.

Cons

In my opinion, Payhawk can be improved and new features can be added. It would be a good idea to have the possibility to block cards to certain entities and categories so the cards can only be used in entities related to the companies 'expense policy.Also, it would be great to be able to select all the expenses that I want to reimburse instead of clicking one by one

Pros

Very user friendly and easy to integrate with Xero.

Cons

Still features to improve: Allow the import of suppliers and their bank details so this doesn't need to be entered manually.Their scanning system needs improvement too.

Pros

Easy and fast to input and pay invoices, Suppliers management

Cons

In Invoice number we write the number and automatically erases and we need to put again

Pros

The software is very easy to use. The service & help provided is amazing.

Cons

Sometimes Payhawk thinks it recognized the right supplier. While I have told it multiple times that the supplier has another name. It doesn't seem to 'learn' this.

Pros

Different virtual bank accounts on Payhawk for each employee. Easy to manage and transfer money.Amazing customer service.

Cons

I would add banks cards summary at the beginning.

Pros

I like that I have a card, i don't a new visa card, and it does not work well

Cons

I wouldn't say I like the new visa card. It does not work well

Pros

It is so easy to set up different levels and processes for different approvals. It is a clean and clear interface that does not require lots of training to understand how it woks- it is intuitive.

Cons

No slack integration. It would also be great to see a confirmation after approving, a little box appears saying 'successful', or 'Great! Sent for secondary approval' rather than the requests in Pending just disappearing into the other tab with no info.

Pros

Easy to keep expenses on track, and to integrate with Google Pay

Cons

Some issues with Curve integration with old Visa card. Mastercard card worked well and now they switched again back to Visa, so let's see

Pros

GOOD easy to use, digital , I recommend !

Cons

sometimes does not work, but that is ok in general