---
description: Review of chatlyn Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: chatlyn | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [chatlyn](/software/383541/chatlyn)

# chatlyn

Canonical: https://www.softwareadvice.ie/software/383541/chatlyn

> chatlyn is a cloud-based AI communication platform built for the hospitality industry, serving independent hotels, boutique properties, and larger hotel groups. chatlyn centralizes guest messages from channels such as WhatsApp, email, SMS, and live chat into a single inbox, reducing the need to switch between multiple tools. AI-powered automation handles a large share of routine guest inquiries without staff involvement, freeing teams to focus on higher-priority tasks. Additional features include a drag-and-drop newsletter builder for guest outreach, a contact management system for organizing guest data, and analytics dashboards that track communication performance. The platform integrates with common property management systems to keep guest information consistent across tools. chatlyn is deployed via the cloud, so no on-premises installation is required. It suits small independent properties as well as mid-size and enterprise hotel groups looking to manage guest communication at scale. Support is available through live chat, email, and a knowledge base.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: chatlyn

## Commercial Context

- **Starting Price**: €3,000.00
- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish
- **Available Countries**: Austria

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalisation
- Reporting & Statistics
- SMS Messaging
- Social Media Integration

## Integrations (5 total)

- Apaleo
- Mews
- OPERA Cloud Property Management
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Related Categories

- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16474 reviews)
2. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (1005 reviews)
3. [FieldPulse](https://www.softwareadvice.ie/software/109782/fieldpulse) — 4.6/5 (500 reviews)
4. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (744 reviews)
5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews)

## Reviews

### "chatlyn makes Global Customer Communication Easy" — 5.0/5

> **Luís** | *2 October 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: The WhatsApp newsletters are a game-changer. With multi-language support, it’s easy to make sure every customer gets the message in their language. It’s simple to use, and personalization with placeholders, like adding names, makes a big difference in customer satisfaction. The omnichannel inbox also keeps everything in one place, which is super convenient.
> 
> **Cons**: There’s an initial investment of time needed to set up the system properly and get familiar with all the features. It takes some effort at the beginning, but the onboarding team makes it manageable, and once everything is in place, it’s smooth sailing.
> 
> The biggest problem chatlyn solved for us was managing communication with a global customer base. We have over 1600 tours, and keeping everything organized was a headache. chatlyn makes it easy to send personalized messages, automatically translated, which keeps our customers happy and informed. It also saves us time by automating a lot of our work, letting the team focus on improving our services. Overall, it’s been a huge help in boosting customer satisfaction and making our operations run smoother.

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### "Manages all your conversations online, in a way that you can trust and be proud of" — 5.0/5

> **Colm** | *9 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. Overview of all our conversational online channels. It automatically responds to our clients. It does a great job of answering simple questions onnour behalf.
> 
> **Cons**: Nothing to complain about here. The tech does exactly what it says. The value far outweighs the price. I can't recommend them highly enough.
> 
> Highly professional and quick. eager to please and knowledgeable.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/383541/chatlyn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/chatlyn-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/383541/chatlyn> |
| en-GB | <https://www.softwareadvice.co.uk/software/383541/chatlyn> |
| en-IE | <https://www.softwareadvice.ie/software/383541/chatlyn> |
| en-NZ | <https://www.softwareadvice.co.nz/software/383541/chatlyn> |

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