--- description: Review of Magic Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Magic | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Magic](/software/385160/magic) # Magic Canonical: https://www.softwareadvice.ie/software/385160/magic Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/385160/magic?page=2) > Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and communication efforts all from one convenient location. A range of powerful features helps businesses just like yours to manage online reviews and conversations, grow revenue, and nurture customer relationships. Imagine having access to an online review generator that helps you get more positive reviews across multiple sites, such as Google, Facebook, Yelp, and TrustPilot. This feature alone can give your business a significant boost in reputation and visibility. With Magic, you can also create personalised SMS marketing campaigns with user-friendly workflows and customizable templates that incentivize your customers to take action. But it doesn't stop there, Magic also offers a team inbox that centralises conversations across multiple channels and locations, so you can keep on top of customer conversations and will never miss a potential customer again. There is also a customer database that stores and organises all customer information from across the platform, so you can track and analyse their behaviour and gain insights to improve customer management and sales. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Magic ## Commercial Context - **Starting Price**: US$159.00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, United Kingdom ## Features - 2-Way Messaging - Activity Dashboard - Alerts/Notifications - Autoresponders - Batch Communications - Campaign Planning - Campaign Scheduling - Chat/Messaging - Customer Database - Customer Segmentation - Dashboard - Email Reminders - Interaction Tracking - Keyword Tracking - Live Chat - Mass Texting - Message Personalisation - Multi-Channel Campaigns - Multi-Location - Personalisation ## Integrations (4 total) - Gmail - Instagram - Trustpilot - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) - [Reputation Management Software](https://www.softwareadvice.ie/directory/4509/reputation-management/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Alternatives 1. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (703 reviews) 2. [Yotpo](https://www.softwareadvice.ie/software/40815/yotpo) — 4.5/5 (376 reviews) 3. [Thryv](https://www.softwareadvice.ie/software/66581/thryv) — 4.2/5 (507 reviews) 4. [Podium](https://www.softwareadvice.ie/software/172279/podium) — 4.3/5 (522 reviews) 5. [InputKit](https://www.softwareadvice.ie/software/356350/inputkit) — 4.9/5 (37 reviews) ## Reviews ### "Smoothest platform to use and it actually works\!" — 5.0/5 > **Omar** | *14 November 2023* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Magic was super easy to set up. I was looking for a platform to help increase reviews and overall awareness for my burger truck. I am super busy with a day time job and my burger truck is my side hustle so I really needed to save time and Magic did exactly that. > > **Cons**: I'm excited for more features to roll out\! ----- ### "Reviews and SMS, perfect combination for local businesses\!" — 5.0/5 > **Verified Reviewer** | *18 January 2023* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The software REALLY works. We were able to triple our reviews after the first month. The best part is how easy it is to use. Most of the work is done for you with templates so you just have to connect current reviews sites and you are ready to go. Being able to contact customers via SMS is another big plus. Response rates are much higher and faster. > > **Cons**: So far, not many complaints. Our team has found it very easy to use and definitely worth the value. > > Magic really understands the need of small businesses. Their team helped us a lot with onboarding and giving up local insights into how we can better utilise the software to grow our business more. I am still in directly contact with our account executive \[SENSITIVE CONTENT\] every week. Super helpful. ----- ### "Magic Review" — 5.0/5 > **Verified Reviewer** | *14 June 2023* | Research | Recommendation rating: 6.0/10 > > **Pros**: Interface and steps to use the product for clients > > **Cons**: i do not find cons on the product just yet ----- ### "Magic is a game changer for my small business" — 5.0/5 > **Verified Reviewer** | *2 March 2023* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: I like how easy it was to manage my online reputation with Magic. The Reviews product is especially helpful, allowing me to quickly respond to reviews and stay on top of my customer feedback. The text marketing feature has also been a great tool for me to engage with my customers in a more personalised way helping us to increase campaign revenues by 60% vs the same period last year when we were just using email marketing\! > > **Cons**: None so far. My team absolutely love Magic. Now they have more time to spend on other value added activities rather than just spending their time checking the multi platforms that we have a presence on\! > > Overall, my experience with Magic has been great. The platform is user-friendly and the customer support team is always quick to respond and helpful in addressing any issues or questions I have. Magic has helped me streamline my marketing efforts and improve my online reputation, ultimately leading to increased sales and customer satisfaction. ----- ### "Working wonders for a small team like mine" — 5.0/5 > **Verified Reviewer** | *9 May 2023* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Reviews and Team Inbox helps our small team to allocate our time to buyers efficiently. Now we don't have to login to multiple platforms everyday to check for and respond to messages. > > **Cons**: None at the moment. We love it for the amount of time we have been using it. The support has been great too\! > > Lack of man power to manage the different social and review platforms. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/385160/magic?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/385160/magic) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data