--- description: Review of BrightGauge Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BrightGauge | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Performance Management Software](/directory/4579/business-performance-management/software) > [BrightGauge](/software/385588/brightgauge) # BrightGauge Canonical: https://www.softwareadvice.ie/software/385588/brightgauge Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/385588/brightgauge?page=2) > BrightGauge is a business intelligence solution that enables enterprises to gain visibility into key performance indicators (KPIs) using dashboards, manage goals, build reports and more. It facilitates integration with multiple third-party solutions such as ConnectWise, QuickBooks, Xero, ServiceNow, QuoteWerks and more. BrightGauge allows various customer support, sales, marketing and leadership teams monitor specific business metrics using custom dashboards. It lets managers assign KPIs to team members and track progress as they proceed through pipelines, improving accountability across the organization. Additionally, it helps users create customizable reports using templates and set schedules to send reports across clients or teams. BrightGauge enables enterprises to calculate various metrics such as time, performance, support ticket resolution rates, billable hours and more. The solution is available on annual and monthly subscriptions and support is extended via documentation and other online measures. > > Verdict: Rated **4.7/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 45 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Starting Price**: US$316.00 - **Pricing model**: (Free version available) - **Pricing Details**: Enterprise Plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Ad hoc Reporting - Alerts/Notifications - Benchmarking - Charting - Customisable Branding - Customisable Dashboard - Customisable Reports - Customisable Templates - Dashboard - Dashboard Creation - Data Import/Export - Data Visualisation - Drag & Drop - Goal Setting/Tracking - Historical Reporting - Key Performance Indicators - Multiple Data Sources - Natural Language Search - Performance Metrics ## Integrations (30 total) - Accelo - Acronis Cyber Protect Cloud - Addigy - Autotask PSA - Auvik - Bizratings - ConnectWise Automate - ConnectWise CPQ - ConnectWise MDR - ConnectWise PSA - ConnectWise RMM - Crewhu - Customer Thermometer - Datto RMM - Dropbox Backup ... and 15 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Business Performance Management Software](https://www.softwareadvice.ie/directory/4579/business-performance-management/software) ## Related Categories - [Business Performance Management Software](https://www.softwareadvice.ie/directory/4579/business-performance-management/software) - [Data Visualization Software](https://www.softwareadvice.ie/directory/400/data-visualization/software) - [Data Analysis Software](https://www.softwareadvice.ie/directory/535/data-analysis/software) - [Business Intelligence Platform](https://www.softwareadvice.ie/directory/4336/bi/software) ## Alternatives 1. [Microsoft Power BI](https://www.softwareadvice.ie/software/23530/microsoft-power-bi) — 4.6/5 (1879 reviews) 2. [Tableau](https://www.softwareadvice.ie/software/1940/tableau) — 4.6/5 (2351 reviews) 3. [Canva](https://www.softwareadvice.ie/software/241577/canva) — 4.7/5 (13313 reviews) 4. [Google Analytics 360](https://www.softwareadvice.ie/software/137155/google-analytics) — 4.7/5 (8091 reviews) 5. [Google Charts](https://www.softwareadvice.ie/software/180388/google-charts) — 4.6/5 (740 reviews) ## Reviews ### "Great Reporting" — 5.0/5 > **Keith** | *31 August 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I love the ability to view live reports that change as the data changes. It's also nice to be able to cycle through different dashboards automatically. > > **Cons**: The reporting isn't always perfect, though that may be because of plugins or the way the reports were built. > > I typically have used BrightGauge to keep track of my daily and monthly stats. Our service desk has set up reports so we can track our success and progress towards monthly and daily goals. The reports aren't perfect, but being an end user, it's hard for me to know if that's because of the way the report was built, a plugin, or any number of other things that could cause the issues. Overall, it's been a helpful tool for me. We do also use a few dashboards that are client facing to allow them to have an insight to issues specifically facing them. ----- ### "Comprehensive Business Analytics Made Easy" — 5.0/5 > **Manon** | *24 July 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I can instantly see my team's performance metrics on customizable dashboards. > > **Cons**: Configuring all the necessary integrations and custom dashboards takes a lot of time and effort. ----- ### "Great Support" — 4.0/5 > **Ken** | *17 June 2019* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: The software is easy to use, once its setup. Support is exceptional. > > **Cons**: Can be hard to setup and I would like to see Wizards to get tasks done. Additional integrations are expensive. > > We use BG to manage our daily, weekly meeting, client reports and on demand reporting. ----- ### "Great platform, but still needs additional features" — 5.0/5 > **Rob** | *1 July 2019* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Love the ability to create customer reports from multiple product sources\! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead we can work the dashboards to "manage towards green". The dashboards have really transformed the way we keep track of everything in our organization. > > **Cons**: I would like to see more information available from the different datasources. I would also like to see a greater understanding on the developer's part of the different datasources. Sometimes there are issues they just don't understand (How can a ConnectWise opportunity not have a start date?). I would also like to see better ways for mixing different types of data from the datasource. Sometimes the capabilities of the gauges can feel very rigid, and you might want to look at the data in a different way, but can't. We would love features that allow us to use the data in the way that we wish. For example, I would like to be able to look at ConnectWise activities, filter by type, and then know how long they have been in certain stages. Same thing for tickets, or opportunities. BrightGauge should give us the ability to log, and know know how long an object has been in a particular state. That would be a very powerful feature for us. One other thing that is major annoyance is there is no way to sort reports by the company they were created for. It would be such an easy thing to fix but 1.5 years later and we still can't sort on this column. This means when you are doing overhauls or audits, it's extremely difficult to know which customers have been addressed, and which haven't. Huge pain in the rear, and such an easy fix. Sometimes your PDF reports don't generate for really no reason. That is also annoying. > > This software is great for pulling in data from multiple product sources. It allows you to define gauges, and put those gauges on dashboards or reports. We initially bought it for monthly client reporting, so that we could include data on their reports from multiple sources. However, we quickly found that creating dashboards for different things (service, techs, sales, opportunities) we could reduce internal emails flying around, and help drive staff towards the items that need attention. ----- ### "A useful tool with room for improvement" — 4.0/5 > **Alastair** | *8 September 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Being able to analyse data from several sources but primarily our PSA in a graphical form is brilliant. The built in reporting tools in Manage are awkward and ugly. BrightGauge allows us to manipulate that data and display it to customers in a clear and meaningful way. Gauges are generally fairly easy to make and there is a lot of scope and depth built into the platform to create highly complex gauges. > > **Cons**: The lack of a simple OR query in gauges causes no end of frustration. Having to create layers for each query followed by a calculated metric often doesn't create exactly what we're after. It is by far the biggest drawback of this product. It would be wonderful if there were more direct integrations available with out other sources - the dropbox/Onedrive solution helps get around it but it's a bit clunky. Lastly, the formatting tools for reporting are woeful. The experience of building and formatting a report is painful. > > Generally BrightGauge is a great platform. It allows us to analyse, visualise and share data on service metrics in a way that we couldn't do before. As with all products there are frustrations but we genuinely think it is a good addition to our toolbox. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/385588/brightgauge?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/385588/brightgauge) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data