--- description: Review of Answerbase Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Answerbase | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Answerbase](/software/3891/answerbase) # Answerbase Canonical: https://www.softwareadvice.ie/software/3891/answerbase Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/3891/answerbase?page=2) > Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own. Answerbase allows users to use the Q\&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team. Answerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone. > > Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 11 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Lumin Creative - **Location**: Barcelona, Spain - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French, German, Spanish - **Available Countries**: Australia, Canada, China, India, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Application Management - CRM - Catalog Management - Categorisation/Grouping - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Management - Content Publishing Options - Customer Database - Customisable Reports - Customisable Templates - Data Import/Export - Decision Support Systems - Discussions/Forums ## Support Options - Email/Help Desk - Phone Support ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.ie/directory/3231/higher-education/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) ## Alternatives 1. 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[UseResponse](https://www.softwareadvice.ie/software/3685/useresponse) — 4.6/5 (36 reviews) ## Reviews ### "Very good Support and easy to use" — 4.0/5 > **Nicolas** | *18 July 2016* > > **Pros**: - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system) > > **Cons**: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs > > We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q\&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution ----- ### "Awesome customer service\! Thank you\!" — 4.0/5 > **Christiaan** | *23 November 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: 1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point. > > **Cons**: 1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful. > > From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early\! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering\! Great working with the AnswerBase team and I would certainly recommend this platform. ----- ### "Amazing product, strong feature set, great support, affordable" — 5.0/5 > **Joseph** | *19 October 2017* | Recommendation rating: 10.0/10 > > **Pros**: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application. > > **Cons**: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization. > > Solves major needs in an efficient and cost effective manner. ----- ### "Excellent Support" — 5.0/5 > **Verified Reviewer** | *16 August 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: We looked at a few options- this one was robust and fairly priced for Q\&A add-ons. Also gave us the ability to white-label it. > > **Cons**: Can be complicated setup initially- but once set up- runs like a charm. > > Q\&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget. ----- ### "Great Support, flexible product" — 5.0/5 > **Julie** | *12 July 2016* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Able to customize to meet our needs. > > I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/3891/answerbase?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/3891/answerbase) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data