---
description: Review of elastic Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: elastic | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [elastic](/software/389384/elastic)

# elastic

Canonical: https://www.softwareadvice.ie/software/389384/elastic

> Elastic is an omnichannel chatbot platform for automated customer engagement. The platform enables businesses to deploy AI-powered bots on various channels, including WhatsApp, Facebook Messenger, Instagram and Google My Business, to engage customers. Elastic caters to organizations across industries like retail, banking, insurance, travel and more. 

The platform comes with conversational chatbots that leverage AI to understand customer queries and respond instantly. Key features include live chat to enable real-time conversations between customers and human agents. There is also a visual, no-code bot builder to create flows and deploy bots easily. 

Elastic provides pre-built, customizable solutions for different industries to accelerate adoption. Users can integrate Elastic with existing CRM, analytics and marketing tools using APIs for greater value. The platform supports multilingual bots to serve global audiences and advanced capabilities like video chat and ChatGPT integration help boost customer experience.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Elastic Information Technology Services

## Commercial Context

- **Starting Price**: US$275.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Malay, Russian, Thai, Traditional Chinese, Vietnamese
- **Available Countries**: China, France, Germany, Indonesia, Malaysia, Oman, Philippines, Saudi Arabia, Thailand, United Arab Emirates

## Features

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Customer Support
- Drag & Drop
- File Sharing
- For Sales/Marketing
- Intent Recognition
- Lead Capture
- Lead Qualification
- Live Chat
- Mobile Access
- Multi-Channel Communication

## Integrations (8 total)

- Intercom
- Mailchimp
- Shopify
- Slack
- Stripe
- Twilio
- WooCommerce
- Zapier

## Support Options

- FAQs/Forum
- 24/7 (Live rep)

## Category

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Alternatives

1. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3050 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (203 reviews)
4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (704 reviews)

## Reviews

### "\[sensitive content hidden\] Is a Superstar" — 5.0/5

> **Renerose** | *4 May 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The system is easy to use and with realtime tracking that allows you to see the progress of your campaign.
> 
> **Cons**: Uploading database could still be improved
> 
> The promptness of customer service team is 5 star. \[sensitive content hidden\] is a superstar\! She is alway available whenever I have questions or needed some help.

-----

### "Excellent AI Chat bot" — 5.0/5

> **Farha** | *3 May 2023* | Biotechnology | Recommendation rating: 10.0/10
> 
> **Pros**: Product easy to use , have multiple channels integration
> 
> **Cons**: The interface is not catchy , should have more helpful videos and tutorials

-----

### "Easy to manage AI chatbot" — 5.0/5

> **Sheena** | *3 May 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to manage and deploy on other platforms
> 
> **Cons**: Mobile application can improve the options ,like desktop option
> 
> 24/7 availability and good customer management.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/389384/elastic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/elastic-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/389384/elastic> |
| en-GB | <https://www.softwareadvice.co.uk/software/389384/elastic> |
| en-IE | <https://www.softwareadvice.ie/software/389384/elastic> |
| en-NZ | <https://www.softwareadvice.co.nz/software/389384/elastic> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"elastic","description":"Elastic is an omnichannel chatbot platform for automated customer engagement. The platform enables businesses to deploy AI-powered bots on various channels, including WhatsApp, Facebook Messenger, Instagram and Google My Business, to engage customers. Elastic caters to organizations across industries like retail, banking, insurance, travel and more. \n\nThe platform comes with conversational chatbots that leverage AI to understand customer queries and respond instantly. Key features include live chat to enable real-time conversations between customers and human agents. There is also a visual, no-code bot builder to create flows and deploy bots easily. \n\nElastic provides pre-built, customizable solutions for different industries to accelerate adoption. Users can integrate Elastic with existing CRM, analytics and marketing tools using APIs for greater value. The platform supports multilingual bots to serve global audiences and advanced capabilities like video chat and ChatGPT integration help boost customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3fb8f4e0-1348-40ec-a46f-8c286325bb6a.jpeg","url":"https://www.softwareadvice.ie/software/389384/elastic","@id":"https://www.softwareadvice.ie/software/389384/elastic#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"offers":{"price":"275","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.softwareadvice.ie/software/389384/elastic#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/508/customer-engagement/software","@type":"ListItem"},{"name":"elastic","position":3,"item":"/software/389384/elastic","@type":"ListItem"}]}]}
</script>