--- description: Review of Twilio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Twilio | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Transcription Software](/directory/4397/transcription/software) > [Twilio](/software/390005/twilio) # Twilio Canonical: https://www.softwareadvice.ie/software/390005/twilio Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/390005/twilio?page=2) > Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications. > > Verdict: Rated **4.4/5** by 513 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 513 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording ## Integrations (6 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Transcription Software](https://www.softwareadvice.ie/directory/4397/transcription/software) ## Related Categories - [Transcription Software](https://www.softwareadvice.ie/directory/4397/transcription/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [Speech Recognition Software](https://www.softwareadvice.ie/directory/4139/speech-recognition/software) - [Online Meeting Software](https://www.softwareadvice.ie/directory/852/online-meeting/software) ## Alternatives 1. 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[Omnisend](https://www.softwareadvice.ie/software/100592/omnisend) — 4.7/5 (837 reviews) ## Reviews ### "Developer telephony message solution" — 4.0/5 > **Andrew** | *26 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions > > **Cons**: The console is complex and has a lot of jargon that you need to go through to get to a working solution. ----- ### "Best low cost call tracking with unlimited customisation" — 5.0/5 > **William** | *7 July 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Nothing on the market compares to twilio when it comes to cost at scale. Twilio provides API access so you have full control over all your call data > > **Cons**: not very easy to use for those who don't have programming experience. Although can be used if a non technical person follows a step by step tutorial for your specific use case > > Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively. ----- ### "Fantastic platform with easy SDKs" — 5.0/5 > **Darryl** | *17 April 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The simple SDKs already built out for almost any language, and ability to build almost anything you want/need\! > > **Cons**: It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product\! ----- ### "Excellent telephony tool" — 5.0/5 > **Suzanne** | *10 June 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Excellent Telephony system providing outbound priority disciplines to meet business needs and customer contact. Robust and dependable supporting large volumes of leads. > > **Cons**: Given its detailed and multi functional it takes a bit of training ing and practice to get used to all the functionalities but that’s a nice issue to have. > > Outbound customer dialler system, priorities preset to ensure call times achieved. MI to overview performance ----- ### "Flexible and robust SMS solution" — 4.0/5 > **Nallely** | *29 April 2025* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: - Flexibility to manage marketing budget autonomously - Competitive pricing - Good customer support and highly committed staff - clear visibility of spend with possibilities to set up multiple accounts > > **Cons**: - You need to develop custom connectors - The RCS services is limited - Consent management is standard, most probably you need to create custom integration to manage the opt in and out between Twilio and your CRM or Consent management system > > I have been working and using Twilio since 2021 and they are very competitive vendors with strong commitment and flexible solutions. My requirements were out of standard and we became one of the biggest and most important Customers. We were always supported with honesty and reliability. ----- Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/390005/twilio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/390005/twilio) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data