--- description: Review of Twilio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Twilio | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Transcription Software](/directory/4397/transcription/software) > [Twilio](/software/390005/twilio) # Twilio Canonical: https://www.softwareadvice.ie/software/390005/twilio Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/390005/twilio?page=2) > Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications. > > Verdict: Rated **4.4/5** by 507 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 507 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Transcription Software](https://www.softwareadvice.ie/directory/4397/transcription/software) ## Related Categories - [Transcription Software](https://www.softwareadvice.ie/directory/4397/transcription/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [Speech Recognition Software](https://www.softwareadvice.ie/directory/4139/speech-recognition/software) - [Online Meeting Software](https://www.softwareadvice.ie/directory/852/online-meeting/software) ## Alternatives 1. [SlickText](https://www.softwareadvice.ie/software/167722/slicktext) — 4.8/5 (269 reviews) 2. [EZ Texting](https://www.softwareadvice.ie/software/175675/ez-texting) — 4.5/5 (273 reviews) 3. [Omnisend](https://www.softwareadvice.ie/software/100592/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.softwareadvice.ie/software/63589/klaviyo) — 4.6/5 (537 reviews) 5. [Mailchimp](https://www.softwareadvice.ie/software/111921/mailchimp) — 4.5/5 (17676 reviews) ## Reviews ### "Developer telephony message solution" — 4.0/5 > **Andrew** | *26 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions > > **Cons**: The console is complex and has a lot of jargon that you need to go through to get to a working solution. ----- ### "Great platform if you're have a talented technical team" — 5.0/5 > **Anonymous User** | *17 June 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I liked Twilio’s flexibility and scalability the most. It offers powerful APIs that let you easily build and customize omnichannel campaigns. They offer SMS, email, and voice to go with conversational AI functions. Our devs like their clear docs. > > **Cons**: I really dislike their business practices. Their sales and customer support team are not very clear when it comes to what your company needs to buy since they offer so many solutions. You often feel ripped off, and pay for things you don't need. You also need to have quite technical devs to set everything up correctly. They want you to do it yourself, which is how they keep prices down. > > Great tools, and clear docs but their business isn't for everyone. You need to be quite technical and know what you're doing. Otherwise you will be taken advantage of. ----- ### "Fantastic platform with easy SDKs" — 5.0/5 > **Darryl** | *17 April 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The simple SDKs already built out for almost any language, and ability to build almost anything you want/need\! > > **Cons**: It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product\! ----- ### "Best overall omnichannel messaging app" — 4.0/5 > **Diana** | *16 January 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: They have the best UI for omnichannel messaging for SMS, MMS, RCS, WhatsApp and conversational AI. Everything works together quite nicely, and their pricing is quite good for what you get. > > **Cons**: It can be very overwhelming to use if you're not an advanced A2P communications user. My clients do not enjoy using it, but they love the results they receive from it once they delegate it to someone else. > > The application is hands down the best, but their sales team is a bit pushy. The customer service is fairly good. ----- ### "Powerful Messaging" — 4.0/5 > **David** | *7 January 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Twilio is very powerful and allows me to not only send bulk emails but also text. App is very secure. > > **Cons**: Learning curve was a little difficult at first but it didn't tak elong. Once set up, there is little to no interaction, > > My experience with Twilio is positive. Once I got it set up, it just runs in the backgorund with no input on my end. ----- Page: 1 / 22\ Next: [Next page](https://www.softwareadvice.ie/software/390005/twilio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/390005/twilio) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data