About ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ConnectWise Control is available on an annual subscription basis that includes support via phone.
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise Control Software - Run a command directly from the Host page without connecting to the machine
ConnectWise Control video
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician - thumbnail
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine - thumbnail
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations - thumbnail
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines - thumbnail
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files - thumbnail

ConnectWise Control pricing

ConnectWise Control has a free version and offers a free trial. ConnectWise Control paid version starts at US$29.00/month.

Starting Price:
US$29.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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ConnectWise Control Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 1,867 View all reviews
Jeev
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/7/2019

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternatives Considered

Rescue

Reasons for Choosing ConnectWise Control

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Jonathan
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

4
Reviewed on 31/8/2021

A lot of value for dollar with ConnectWise Control

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pros

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Ashwin
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 17/2/2023

Multitasking tool

Pros

I have used the product for multiple purposes like ticketing, remote service and patching. we good product.

Cons

Nothing much to specify in particular. It works fine.

Tyler
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 2/2/2023

Decent product, but there are better out there

Pros

Connectwise control is a good product, but there are better out there for the cost with more features.

Cons

Clunky, often disconnects and reconnects

Bongani
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/12/2022

Personal Experience with ConnectWise Control

It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time.

Pros

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

Cons

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

Alternatives Considered

RemotePC, Splashtop Business Access and VNC Connect

Reasons for Switching to ConnectWise Control

I chose it because of its rating, reviews as well as price. It is very competitive and affordable for me personally.

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