ConnectWise ScreenConnect

Pros

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Cons

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Cons

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

Software is very user friendly. I also love how it works with other software we use.

Cons

Occasional bugs but they are resolved in a timely manner

Pros

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Cons

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

Pros

Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers.

Cons

Pricing of the software is always a challenge. It keeps going up.

Pros

Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.

Cons

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.

Cons

Sometimes a screen sharing session can be a little laggy when connecting with Macs.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

It helps to connect to remote machines very easily.

Cons

The new versions have to be downloaded regularly.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Cons

Sometimes you have to restart the service after an outage before it gets you back in.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

It just works!

Its not fancy looking, but its got all the bells and whistles!

Cons

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!

Pros

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Cons

- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Reasons for Switching to ConnectWise ScreenConnect

Pros

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Cons

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.

Cons

File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.

Pros

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Cons

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

Pros

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

Cons

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Pros

I can control access and add permissions to the data.Good and responsive technical support.Easy to use and productive features.Mobile access.Unlimited logins.

Cons

Dashboard needs updation for better performance.

Pros

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

Cons

something to consider is to have a web-based deployment, but in general terms the application is seamless

Pros

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

Cons

There are a lot of steps to go through before you are connected.

Pros

Very easy to install on Windows and Mac alike.

Cons

Maybe the price is a little higher than it should be.

Pros

The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.

Cons

The ConnectWise portal was difficult to navigate to find the latest updates for the tool.

Pros

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Cons

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Pros

Due to its end-to-end encryption, two-factor authentication, and session confirmation prompts, ConnectWise Control offers a high degree of security. Businesses can brand the UI with ConnectWise Control to give it a more polished and distinctive appearance.

Cons

ConnectWise Control can be expensive, especially for small businesses or those with a limited budget.

Pros

soild and reliable remote support tool works well

Cons

no cons it is a soild and reliable remote support tool works well

Pros

I *used* to like the "Toolbox" till they broke it.
Ability to reboot computer and stay connected.
Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer.
The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups.
Ability to rename computers.
See how long computers have been off-line
The plugin system that allows me to greatly enhance the way I interact with the interface.
Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use)
The fact that I can run it off my own server is AWESOME!

Cons

I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer.

Lack of hotkeys... To move between screens and clear the screen drawing.
Inability to set the color of the screen drawing.
No button to set "Auto" sizing on the resolution.
"Acquire Lock" feature never seems to work.
I would list more but I am out of space.

Pros

Connectwise Control allows us to support our staff anywhere as long as they have an internet connection. It's easy to set up on-prem or you can use the cloud version. The agent is easy to install and can be done through InTune which is always a bonus. Updates are easily managed, it's fast and there are some great features such as being able to turn off the users input or blank their screen.

Cons

It is slightly more expensive than some of its competitors, but personally I believe it to be a superior product.

Pros

Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task.

Cons

No complaints, this system is wonderful.

Pros

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Cons

Sometimes the connections can drop or the deployment wont work for what ever reason.

Pros

When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features.
This product ensures secure connections and easy to use controls.
It makes working remotely easy.

Cons

So far no issues with ConnectWise ScreenConnect. It has always delivered.

Pros

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Cons

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Pros

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

Cons

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

Pros

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

Cons

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Pros

Makes remote access straightforward and reliable.

Cons

Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.

Pros

This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access.

Cons

Nothing! This is great software that is beyond comparison.

Pros

My team and I use Connectwise ScreenConnect daily to provide remote support, diagnostics, patching, virus remediation, etc.. It's fast, very flexible, provides a shell environment called backstage that allows us to tweak computers without impacting the end user.

Cons

There's nothing currently that I dislike about the product.

Pros

Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host meetings, fix issues. they also allow us to have a custom domain and splash screen for a professional look

Cons

The price is higher than what it originally was with CWSC but its still worth it.

Pros

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

Cons

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

Pros

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Cons

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

Pros

Easy of use and fast interface
Support different operating system such Windows and OS

Cons

There were so many updates. So, it needed to be updated frequently by IT.

Pros

very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from anywhere.

Cons

Setup can be a little time-consuming, but overall, a great tool for IT professionals.

Pros

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Cons

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Pros

What I most like about this product is the option to connect using the browser or desktop app.

Cons

I least liked it's display not being very clear when connected to a remote computer.

Pros

I like most its new features and menu, showing the easiest way to collaborate with coleagues

Cons

Frankly its simplicity and useful for everyone who hasn't experience in that technology

Pros

Easy to log on and allow access. Very quick!

Cons

I cannot say there was anything we didn't like.

Pros

very easy to use for admins and clients to download/install on ad-hoc basis

Cons

would like to see the naming convention change to easier options

Pros

Not their support its almost non existant

Cons

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Pros

This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.

Cons

Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

Pros

It makes it easy to connect to an end user for remote support.

Cons

It would be nicer if you didn't have to log into website to connect.

Pros

ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

Cons

I don't have any cons for ScreenConnect.

Pros

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Cons

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

Pros

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Cons

Customer support takes long for feedback