ConnectWise ScreenConnect

Pros

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Cons

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Cons

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

It helps to connect to remote machines very easily.

Cons

The new versions have to be downloaded regularly.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Cons

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

Pros

I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.

Cons

Sometimes a screen sharing session can be a little laggy when connecting with Macs.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.

Cons

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Cons

Sometimes you have to restart the service after an outage before it gets you back in.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

It just works!

Its not fancy looking, but its got all the bells and whistles!

Cons

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!

Pros

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

Cons

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

Pros

What I most like about this product is the option to connect using the browser or desktop app.

Cons

I least liked it's display not being very clear when connected to a remote computer.

Pros

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Cons

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Pros

Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host meetings, fix issues. they also allow us to have a custom domain and splash screen for a professional look

Cons

The price is higher than what it originally was with CWSC but its still worth it.

Pros

I can control access and add permissions to the data.Good and responsive technical support.Easy to use and productive features.Mobile access.Unlimited logins.

Cons

Dashboard needs updation for better performance.

Pros

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

Cons

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Pros

ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

Cons

I don't have any cons for ScreenConnect.

Pros

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Cons

Customer support takes long for feedback

Pros

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Cons

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Pros

Work great , fluid and full of features Love it

Cons

Sometime it take client some time to come back online

Pros

Makes things easier in working with co-workers or other businesses

Cons

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

Pros

Very easy to install on client computers.

Cons

The licensing it a bit overly complicated.

Pros

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

Cons

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Pros

Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.

Cons

more scripting support would be apprecaited

Pros

Secure remote access: ConnectWise Control provides secure remote access to computers and devices, with two-factor authentication, session recording, and granular access controls to ensure that only authorized users can access sensitive information.

Cons

Limited customization options: While ConnectWise Control does allow for some customization, users may find that they are limited in their ability to tailor the software to their specific needs.

Pros

easily to use. great perfomance; no difficul for installation

Cons

no inconvenient; require more precaution

Pros

ConnectWise is a vital tool for communication and the ability to easily access our desktops when we are not in the office. Our IT provider recommended it several years ago and it allows them easy access when there is an issue or when a computer needs immediate updates and files.

Cons

There aren't any features of ConnectWise that we feel need to be improved at this time.

Pros

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Cons

Sometimes the connections can drop or the deployment wont work for what ever reason.

Pros

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Cons

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Pros

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

Cons

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Pros

My team and I use Connectwise ScreenConnect daily to provide remote support, diagnostics, patching, virus remediation, etc.. It's fast, very flexible, provides a shell environment called backstage that allows us to tweak computers without impacting the end user.

Cons

There's nothing currently that I dislike about the product.

Pros

This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access.

Cons

Nothing! This is great software that is beyond comparison.

Pros

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

Cons

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

Pros

Makes remote access straightforward and reliable.

Cons

Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.

Pros

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Cons

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

Pros

Easy of use and fast interface
Support different operating system such Windows and OS

Cons

There were so many updates. So, it needed to be updated frequently by IT.

Pros

Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.

Cons

File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.

Pros

very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from anywhere.

Cons

Setup can be a little time-consuming, but overall, a great tool for IT professionals.

Pros

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Cons

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Pros

I like most its new features and menu, showing the easiest way to collaborate with coleagues

Cons

Frankly its simplicity and useful for everyone who hasn't experience in that technology

Pros

very easy to use for admins and clients to download/install on ad-hoc basis

Cons

would like to see the naming convention change to easier options

Pros

This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.

Cons

Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

Pros

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Cons

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

Pros

Not their support its almost non existant

Cons

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Pros

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Cons

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.

Pros

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

Cons

something to consider is to have a web-based deployment, but in general terms the application is seamless

Pros

Easy to manage and use for remote support and remote control

Cons

File transfer is slow. It works, but the speed is very slow.

Pros

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

Cons

There are a lot of steps to go through before you are connected.

Pros

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Cons

There are instances where it can take a while for the device to show as online before you can reconnect

Pros

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Cons

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

Pros

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Cons

It can be pricey for the features. The addons function could also be a little easier to navigate.

Pros

It makes it easy to connect to an end user for remote support.

Cons

It would be nicer if you didn't have to log into website to connect.