ConnectWise ScreenConnect
About ConnectWise ScreenConnect
ConnectWise ScreenConnect pricing
ConnectWise ScreenConnect has a free version and offers a free trial. ConnectWise ScreenConnect paid version starts at US$36.00/month.
Alternatives to ConnectWise ScreenConnect
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- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great Remote Assist Tool With Powerful Features
Overall, I like it and I would recommend it.
Pros
I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.
Cons
It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.
Alternatives Considered
ServiceNowReasons for Switching to ConnectWise ScreenConnect
Bundled with other services with ITSUPPORT247/ConnectWise- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
THE perfect alternative to Anydesk or TeamViewer.
Great app, super easy to deploy. We had some follow up emails from our trial from someone at ConnectWise to check in which was a nice touch, and the whole process from start to finish was really really smooth.
Pros
ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.
Cons
The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.
Alternatives Considered
AnyDeskReasons for Choosing ConnectWise ScreenConnect
Teamviewer became horrifically expensive when managing over 500 devices, to add an extra 500 was horrendous and they would only allow this if we renewed our contract for an additional 2 years. Managing the install via Intune of Teamviewer has become a massive chore too - some devices for some reason fail to load the app which is annoying when trying to remotely manage and support users.Switched From
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
AnyDesk is great, however the ability to build your own app for your environment is the worst experience we've ever had. The build tool is slow, seems to forget half of the options you'd selected and unattended access was painful. I don't know who at AnyDesk signed off on the tool, but it needs to be removed.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Connect to Machines with Ease!
It has been very helpful to use the remote screenconnect tool to use to connect to users machines.
Pros
It helps to connect to remote machines very easily.
Cons
The new versions have to be downloaded regularly.
Alternatives Considered
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
We liked the functions on screenconnect better than Teamviewer.- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Setting up ScreenConnect
This allows multiple users to work from multiple locations. It's is one user at a time on each computer though.
Pros
This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.
Cons
I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
ConnectWise ScreenConnect
Overall I am very satisfied with the product. We compared it against another well known screen sharing tool and this was way less expensive for the same features.
Pros
I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.
Cons
Sometimes a screen sharing session can be a little laggy when connecting with Macs.
Alternatives Considered
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
ConnectWise was less expensive and had the same features I was looking for.- Industry: Retail
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Involved setup but a top-tier remote access product
We love this product. We use it for internal support access and unattended access as well as remote support where the user may not have the full ScreenConnect client installed on their system.
Pros
Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.
Cons
There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.
Alternatives Considered
SplashtopReasons for Choosing ConnectWise ScreenConnect
Moving away from line-of-sight connection and VNC securitySwitched From
RealVNC ConnectReasons for Switching to ConnectWise ScreenConnect
Features and functionality. I believe that the pricing on ConnectWise ScreenConnect was cheaper, but the actual use of the application was well above the other options we considered.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Remote Management
Pros
I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.
Cons
Sometimes you have to restart the service after an outage before it gets you back in.
Reasons for Choosing ConnectWise ScreenConnect
The unreliability made us switch to ScreenConnect.Switched From
SplashtopReasons for Switching to ConnectWise ScreenConnect
Cost and reputation made us pick ScreenConnect over the other options.- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
ConnectWise ScreenConnect in the Country!
Neutral! Product works, does what it says it does, we find Teams is replacing it for daily usage.
Pros
It just works!
Its not fancy looking, but its got all the bells and whistles!
Cons
Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!
- Industry: Security & Investigations
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Connectwise tool for managing servers and workstations
Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries.
Pros
The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise
Cons
The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Remote Assistance made easy with ConnectWise
Overall, the product is good for it's intended purpose and easy to use.
Pros
What I most like about this product is the option to connect using the browser or desktop app.
Cons
I least liked it's display not being very clear when connected to a remote computer.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A Comprehensive Remote Support Tool: ConnectWise Control
Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.
Pros
ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.
Cons
ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Connect your business with this tool!
Overall, we have had a error free rock solid experience.
Pros
Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host meetings, fix issues. they also allow us to have a custom domain and splash screen for a professional look
Cons
The price is higher than what it originally was with CWSC but its still worth it.
- Industry: Writing & Editing
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Effective software for remote support
With the exception of the price, which is not too bad, I'm extremely delighted with this purchase. I'm extremely accustomed to free software, but they simply lacked ScreenConnect's functionality, particularly the ability to connect to any machine and control it from anywhere on the network.
Pros
I can control access and add permissions to the data.Good and responsive technical support.Easy to use and productive features.Mobile access.Unlimited logins.
Cons
Dashboard needs updation for better performance.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ScreenConnect Review
Pros
I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.
Cons
The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Great remote access platform
Pros
ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.
Cons
I don't have any cons for ScreenConnect.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great tool for remote support
Pros
Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users
Cons
Customer support takes long for feedback
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Useful product
Generally good daily use as a remote support tool.
Pros
I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.
Cons
The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use
Pros
Work great , fluid and full of features Love it
Cons
Sometime it take client some time to come back online
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Good product to use
Overall it works pretty well.
Pros
Makes things easier in working with co-workers or other businesses
Cons
Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good remote support software
Pros
Very easy to install on client computers.
Cons
The licensing it a bit overly complicated.
- Industry: Outsourcing/Offshoring
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Remote working is the main event in this software
I'm so thrilled by the great outcome and its efficient performance in the process.
Pros
I love this software for what it gives, function features such as hosting a meeting while supporting other agents.
Cons
It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Connectwise Control
Pros
Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.
Cons
more scripting support would be apprecaited
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Review ConnectWise Control
ConnectWise Control's screen sharing, chat, and file transfer features make it easy for team members or clients to collaborate in real time, regardless of location. Overall, ConnectWise Control is a powerful and versatile remote support and access software that can help solve various problems related to remote technical support and productivity.
Pros
Secure remote access: ConnectWise Control provides secure remote access to computers and devices, with two-factor authentication, session recording, and granular access controls to ensure that only authorized users can access sensitive information.
Cons
Limited customization options: While ConnectWise Control does allow for some customization, users may find that they are limited in their ability to tailor the software to their specific needs.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
good ; very strong
Pros
easily to use. great perfomance; no difficul for installation
Cons
no inconvenient; require more precaution
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
ConnectWise Control in a medical office
We have had a wonderful experience with ConnectWise. We use it daily to communicate with our IT provider. If an issue arises, they quickly gain control using ConnectWise. We also love the ability to connect to our work desktop when we are out of the office.
Pros
ConnectWise is a vital tool for communication and the ability to easily access our desktops when we are not in the office. Our IT provider recommended it several years ago and it allows them easy access when there is an issue or when a computer needs immediate updates and files.
Cons
There aren't any features of ConnectWise that we feel need to be improved at this time.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Screen connect review
Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.
Pros
How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.
Cons
Sometimes the connections can drop or the deployment wont work for what ever reason.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
ScreenConnect is Simple to use!
As a company, we're happy to use ScreenConnect for our remote management solution.
Pros
It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.
Cons
Sometimes it's difficult to make groups of endpoints due to the advanced filtering options
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
ScreenConnect is Good, But Could be Better
Very good overall and would recommend. Their partnership with BrightGauge needs lots of improvement from the reporting side, but ScreenConnect itself has been very good.
Pros
It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.
Cons
Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Screenconnect - vital remote support tool
We've been using this product for several years and it's the best remote support tool I've used to date. The ability to share multiple monitors, transfer files and use the backstage environment are all critical to my teams daily success in providing remote support.
Pros
My team and I use Connectwise ScreenConnect daily to provide remote support, diagnostics, patching, virus remediation, etc.. It's fast, very flexible, provides a shell environment called backstage that allows us to tweak computers without impacting the end user.
Cons
There's nothing currently that I dislike about the product.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Amazing remote control software
This is amazing software that meet all my expectations and more! So glad I used this.
Pros
This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access.
Cons
Nothing! This is great software that is beyond comparison.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best remote access host I've used.
SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us an issue. Overall I recommend it highly.
Pros
Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)
Cons
There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Go-to reliable remote support tool.
This is our go-to remote support tool. Between access sessions and on-demand sessions we can remote in to almost everything in our environment.
Pros
Makes remote access straightforward and reliable.
Cons
Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.
- Industry: Chemicals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Good product that could use a few improvements
Pros
Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.
Cons
Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Easy Way To Connect
Pros
Easy of use and fast interface
Support different operating system such Windows and OS
Cons
There were so many updates. So, it needed to be updated frequently by IT.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Ideal for remote suport.
Pros
Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.
Cons
File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
My ConnectWise ScreenConnect Review
Pros
very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from anywhere.
Cons
Setup can be a little time-consuming, but overall, a great tool for IT professionals.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
ConnectWise works
Overall ConnectWise screen connect works for the simple remote sessions.
Pros
The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.
Cons
Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.
- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Connect wise review
Pros
I like most its new features and menu, showing the easiest way to collaborate with coleagues
Cons
Frankly its simplicity and useful for everyone who hasn't experience in that technology
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
review
Pros
very easy to use for admins and clients to download/install on ad-hoc basis
Cons
would like to see the naming convention change to easier options
- Industry: Primary/Secondary Education
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
ConnectWise ScreenConnect - The Wise choice for remote support
Pros
This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.
Cons
Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
ConnectWise ScreenConnect Positives
Pros
ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.
Cons
Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.
- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Cant user for Days on end due to their broken 2FA
Avoid Avoid Avoid represents a massive corporate risk
Pros
Not their support its almost non existant
Cons
Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
The single best remote access tool
Great, we deployed ScreenConnect and never looked back. There's been zero reason too.
Pros
Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.
Cons
Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Screenshare at its best!
Pros
These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.
Cons
something to consider is to have a web-based deployment, but in general terms the application is seamless
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ScreenConnect is an excellent product
Pros
Easy to manage and use for remote support and remote control
Cons
File transfer is slow. It works, but the speed is very slow.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
ConnectWise
Excellent. We have had no problems with this program.
Pros
I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.
Cons
There are a lot of steps to go through before you are connected.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
A reliable remote solution
Overall, a great and easy solution which is essential to our day to day, providing IT support
Pros
The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).
Cons
There are instances where it can take a while for the device to show as online before you can reconnect
- Industry: Food Production
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
ConnectWise works great for us.
Pros
Ease of use and setup. It works for what we need it to do, no issues for daily remote work.
Cons
Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Great Remote Support System
It's allows us access anywhere onto critical machines to run our operations.
Pros
I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.
Cons
It can be pricey for the features. The addons function could also be a little easier to navigate.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
ConnectWise ScreenConnect
Pros
It makes it easy to connect to an end user for remote support.
Cons
It would be nicer if you didn't have to log into website to connect.