8x8 Work

Pros

8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times.

Cons

Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done.

Alternatives Considered

Reasons for Switching to 8x8 Work

Pros

The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use

Cons

I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support

Alternatives Considered

Reasons for Choosing 8x8 Work

Switched From

Reasons for Switching to 8x8 Work

Pros

I mostly liked the reliability and efficiency.

Cons

I didn't have any negative experience with 8x8 work

Pros

There really was not anything I liked about 8x8. I am no longer using as result. When I attempted to give them the right to keep my business, they did not compete but tried vehemently to continually lock me back into my contract.

Cons

8x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. 8x8 was the service at the time. Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of call centers, and there is no reporting. The support is impossible to deal with. They require a 90 day cancellation notice, when I was with 8x8 i notified them 5 months before contract cancellation, after the cancellation was completed 2 months later they tried to bill me again for the annual fee. It took 6 months of arguing and showing them the documents to get them to agree. Email chains and everything. If you are a customer, document everything, especially if you are planning on leaving. Their customer support is impossible to talk to and the only way to get anything taken care of is to use their chat feature, but it never works.

Pros

The ease of which to configure the system and users- It is so much easier to configure than a typical phone system-

Cons

There are sometimes some connection problems if the internet is running slow-

Alternatives Considered

Reasons for Choosing 8x8 Work

Switched From

Reasons for Switching to 8x8 Work

Pros

I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.

Cons

The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up.

Pros

I like being able to answer my work phone through the app when I am not in the office.

Cons

I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered.

Pros

It was very easy to setup and configure-

Cons

Probably the cost was a bit more than I expected-

Pros

We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.

Cons

I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).

Pros

great service so easy to use both mobile and laptop

Cons

Dont like when you transfer you can still here conversation

Pros

I can change from physical phone, computer to cell phone.

Cons

Sale Representatives not knowing they are not able to offer credits for products we declined.

Pros

Ease of use after set up. Quick customer service turn arounds

Cons

Not having the ability t pay other than credit card.

Pros

8x8 Work is easy to use, offers calling on non physical devices. App can be installed on PC and on the mobile phones.

Cons

Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently

Pros

We use 8x8 as our primary VoIP solution and it is a great phone system too.
It comes with amazing conferencing features too.

Cons

With 8x8, it has been flawless when it comes to handling business communications.

Pros

8x8 provides exceptional VOIP service. Crystal-clear calls, robust features, and reliable connectivity make it a game-changer for our business. The user-friendly interface and excellent customer support add immense value. Highly recommended for seamless communication!

Cons

The application has its bugs, sometimes.

Pros

It was a pleasure when they had better staff

Cons

Long hold time on calls looking for support

Pros

the ease of use on the platform and the overall functionality

Cons

the Collaboration bridge not as easy to use as other

Pros

A simple, and easy system to use 8x8 has been very useful for the business to ensure communications. The system was set up into our polycom telephones systems by our IT team simply and easily.The app and lay out of the system is easy to use.

Cons

The call transfer was not straight forward unless you were trained to do so.

Pros

8x8 is ideal for small to medium-sized businesses that don't need outbound dialing methods like predictive, progressive, IVR Blast, etc.The greatest platform to use for IB auto-attendant features is 8x8. It's incredibly great and simple to use to construct call flows. The GUI is quite easy to use.

Cons

At least I have not seen any flaws yet in the product, but I hope this is not something serious that we look for in the near future.

Pros

I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs.

Cons

The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge).

Alternatives Considered

Reasons for Switching to 8x8 Work

Pros

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Pros

Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well.

Cons

It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Pros

- Feature rich VoIP system for low monthly cost per line
- Get discounts the more lines you add
- Offers virtual soft phones for no additional cost
- Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work
- Call management and users can be edited from the portal easily
- Very reliable servers and service
- Offers free testing tool to see how well your Internet and network would handle their service
- Port your existing numbers and add new ones

Cons

- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor
- If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts

Pros

Ease of use; ease of access; remote access

Cons

I have honestly not found anything I dislike about this app

Pros

Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort.

Cons

I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call.

Pros

My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message.

Cons

8x8 is expensive compared to other VOIP software.

Pros

The ease of use in the VOIP space is great. It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. Also has virtual meeting options. Intuitive administrative dashboard for onboarding new users and reports.

Cons

Typically, our biggest issue is with the quality of calls. Relies heavily on a strong signal or network that can be challenging for folks in the field. Call quality can suffer and often are dropped. Lately, the loss of the SMS texting has been a blow to our client communication. It has taken weeks to set up the "campaign" and we are still not functional.

Pros

The text function is gamechanging versus our previous provider. As a nonprofit, it is nice to have the ability to use this as a "personal work" number that people can call/text without having to share my real personal number.

Cons

The most difficult thing about 8x8 is the fact that we cannot text groups. We would love the ability to group program participants into a single message.

Pros

The Mobile app is awesome. Very easy to use. Favorite feature is the "Flip" which with a press of a button, your desk phone call is flipped to your mobile app.

Cons

Very easy to use. Secure. I can easily transfer calls to co workers while out of the office form my mobile app or desktop app, or from the office from my desk phone. The sound quality is awesome.

Pros

Have not used it yet. looking forward to using presence, and quiet hours.

Cons

I wish it were standard with 8x8. I am not sure if this is going to cost more to use / implement. It does solve some of the pain points we have been experiencing between TEAMS and calls from 8x8 interrupting live TEAMS calls / meetings.

Pros

Quality and price of the product is ideal for small businesses

Cons

Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue. Poor acknowledgment or reading the requests when entered.

Pros

We can set up easy conference calls with our team

Cons

I would love to be able to use it with my family too :)

Pros

Admin console are easy to use, self explained, layout good organized

Cons

Tech support is delayed/ slow. Blocking spam call request for example

Pros

Accesibility anywhere and compatibility with different devices.

Cons

The contracts that don't let you make changes during the period of a year.

Alternatives Considered

Reasons for Switching to 8x8 Work

Pros

I like the self service portal and admin dashboard. All the tools and features are available for you to configure.

Cons

The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find.

Pros

Provides a simple interface for IM, SMS, and phone calls

Cons

The deployment of the application is different for shared workstations and designated workstations

Alternatives Considered

Reasons for Choosing 8x8 Work

Switched From

Reasons for Switching to 8x8 Work

Pros

It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder.

Cons

It makes me reset my password WAY to often, and I also have to get a code to email far to often.

Pros

Interface - VoIP system. Implementation process.

Cons

Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook.

Alternatives Considered

Reasons for Choosing 8x8 Work

Reasons for Switching to 8x8 Work

Pros

I like the way the system works and how I am able to make different greetings.

Cons

I don't like the voicemail feature. I get confused sometimes with it coming to my email.

Pros

Fairly easy to navigate and keep track of calls

Cons

Sometimes have problems with calls not going through or dropping

Pros

Simplicity of using the product and customer service.

Cons

There really is not anything that I do not like about 8x8 work.

Pros

Easy to customise
lots of documentation for reference
Excellent support

Cons

Not being able to purchase licenses directly

Pros

The ease of use for the users and how it easy it is to setup.

Cons

Can't say there is something in particular that I dislike. I guess when you get a new line and it's not working properly but contacting support it gets resolved immediately.

Pros

We've been using 8x8 for years, and our experience has been consistently positive. It is highly user-friendly for both regular users and administrators. On a few occasions, we encountered connection issues, but 8x8's support promptly assisted in troubleshooting. It turned out the problem was with our team members' internet connection. We give it a perfect 10/10 and highly recommend it.

Cons

We didn't run into any issues that we couldn't solve.

Pros

Powerful functionality, ability to change configurations without having to call/chat with 8x8. Changes are immediate.

Cons

Website/app organization is not straightforward, and can be difficult to find what you are looking for.

Pros

The ease of use was all that we appreciated of 8x8.

Cons

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.

Pros

They have all the necessary functions used for our business

Cons

Some of the staff members needs a longer time to adapt to the 8x8 system

Pros

Upload picture, personalize theme and the call recording option. If I couldn't hear or understand a part of the conversation I am able to go back and listen to it.

Cons

The only thing I would say is that the ring tone is not friendly at all. You should have more options for ringtone. I've tried the other one that it has and it is awful.

Pros

Not much. The Cons out-way the Pros. The phone units they provided work, sometimes.

Cons

They lied. They said that they can integrate. But they can't. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system.