8x8 X Series

4.0
Overall rating
Reviews

4.0
Overall rating
Reviews

About 8x8 X Series

8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and private chat rooms to share files, store conversation history, and conduct meetings, among other operations. 8x8 X Series allows supervisors to use the operator switchboard to record calls and barge or whisper during sales calls. The video conferencing tool enables team members to use screen sharing and remote desktop control capabilities to collaborate on projects. Additionally, the voicemail to email functionality lets staff members automatically receive emails with voicemail transcripts and attached audio clips. 8x8 X Series facilitates integration with several third-party solutions, including Zendesk, NetSuite and Dynamics. It also provides iOS and Android mobile applications, allowing employees to manage operations remotely. Pricing is available on request and support is extended via phone, email, documentation and live chat.
8x8 X Series Software - 8x8 X Series voicemail to email
8x8 X Series Software - 8x8 X Series agent specific call analytics
8x8 X Series Software - 8x8 X Series product meeting details
8x8 X Series Software - 8x8 X Series analytics dashboard
8x8 X Series video
8x8 X Series Software - 8x8 X Series voicemail to email - thumbnail
8x8 X Series Software - 8x8 X Series agent specific call analytics - thumbnail
8x8 X Series Software - 8x8 X Series product meeting details - thumbnail
8x8 X Series Software - 8x8 X Series analytics dashboard - thumbnail

8x8 X Series pricing

8x8 X Series does not have a free version but does offer a free trial. 8x8 X Series paid version starts at €16.00/month.

Starting Price:
€16.00/month
Free Version:
No
Free trial:
Yes

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8x8 X Series Reviews

Feature rating

Value for Money
3.8
Functionality
4.0
Ease of Use
4.0
Customer Support
3.6
5 reviews of 265 View all reviews
Ashley
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/4/2021

Perfect Business Phone System!!

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Pros

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Cons

there are sometimes some delays, but very rarely is there any issues!

Response from 8X8

We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!

Replied 20/12/2021
Anthony "Tony"
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/12/2016

Best VoIP

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Samantha
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 22/9/2023

8x8 Nightmare

Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.

Pros

The ease of use was all that we appreciated of 8x8.

Cons

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.

Swapnil
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/1/2018

Easy to set up and easy to use VOIP phone system

Modernized our 8-year-old phone systems. Easy to use for the young crowd.

Pros

1. Ease of setup of physical phones in the office
2. Cloud management and cloud access with adequate permissions to everyone
3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email.
4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC.
5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed.

Cons

1. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts.

2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company.

Alicha
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/12/2016

A perfect 10

I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Pros

Ease of use; ease of access; remote access

Cons

I have honestly not found anything I dislike about this app

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