Inventory Planner

Pros

The integrations are great and easy to connect. It is easy to update the forecasting method used. The customer support is very quick and effective.

Cons

It takes a time to get used to the software. Like any forecasting tool, you need to use your business knowledge alongside the tool. It is not a negative, it is just the reality.

Pros

* Easy to get started, although takes some work to set it as needed
* Excellent API for automating works flows
* Pricing and automated price reduction when your stocked items falls
* Summary level and detail drill downs allow questions to be answered and reviewed in one place
* First rate suppport team

Cons

* Company has grown quickly and there have been occasional bugs or issues that have impact on availability
* reconciling invoices against POs is tricky as there are not enough "extra charges" boxes and no way to reconcile multiple invoices against a single unless you keep a separate record outside of IP

Pros

It mostly does what it needs to, except when it doesnt.

Cons

My biggest gripe is with the customer support. It's simply not designed to be able to manage wide scale issues with their system. They have no direct phone number to call, and their chat system is a queue, meaning they get to you when they get to you. This isnt such a big issue with small problems with single accounts, but when they have a system issue effecting many accounts it means replies take days...and those replies are short and terse without offering any resolution. Right now the system has been an issue for about 1 week. Their "resolution" to the wide-spread issue was to move to a restore point from many days before the problem occurred. This means all the data that was input in the interim is missing. This means I have 15 missing POs. This means my inventory check-in from the past however many days is no longer accurate. These problems will persist for months as we discover them. The reply from their support....what reply? We are looking at other systems for management because we cannot operate a business like this.

Pros

The amount of useful features! It's a great tool for Inventory Management and analysis.

Cons

I thought that during the implementation phase we would have a contact person to have a call with in case of an issue. Our assigned project manager was very slow in responding and not really helpful in fixing certain issues. So I think the implementation phase is a bit overpriced. However, the Customer Support team is very helpful and can be contacted via mail or chat.

Pros

The ease of navigating your entire inventory picture is hard to beat. They've done a great job with all relevant info at your fingertips and with lots of customizability on what info to show, and pop-ups with other critical info to condense a lot of information in a compact area. Just one example is the Demand Planning capability: It allows you to see at a glance whether you've had stock-outs of a product in the last X months, how many units per month you've sold, incorporates that into a forecast, but then also allows you to simply see that info and make your own determination for demand.

In that same Replenishment area of the product, you can see shipments you have on the way and when they're scheduled to arrive, how many days/months of stock you have and PO cover ordered, etc...It will even take into account how much you're going to lose in sales dollars per day if you stock out.

All of this integration with BrightPearl is excellent. We haven't even scratched the surface of the reporting features yet, but they are plentiful. Support has also been excellent and they've added features we needed based on our feedback.

Cons

Purchase orders could use a bit more customizability. A few more custom fields so that we can add extra info on line-by-line basis as needed would be great.