Extensiv Order Manager

Pros

Intuitive - Skubana is incredibly intuitive to use. All of the features and functionality are set up to flow in a very natural way. This is especially great for our end users but it also keeps our training and operational costs down.

All-in-One - No system is an all in one solution but Skubana is pretty close. We can manage an enormous amount of our business through Skubana directly or through one of their ever-expanding App partnerships.

Onboarding - Skubana assigns a point person who walks you and your team through set-up and use of the system. Honestly, they hold your hand so that even technically challenged implementors and users can run w/the platform w/out much effort. This is a huge bonus for smaller companies w/out a lot of resources.

Trouble Shooting - I've never been through an integration that didn't have set-up issues. Skubana works as your partner and your advocate to push issues through to resolution.

Pricing - A company would be hard-pressed to find another solution that does as much as Skubana does.

Cons

I wish they had a bigger staff to do even more great things! The current system already has great functionality. But I know they have more in the pipeline. Skubana's only limitation is its bandwidth and time.

Pros

1. Ties all marketplaces and websites under one roof! Enough said.
2. Allows you to see profitability and sales in various forms including: per sku, by marketplace, top grossing items, overall profitability, desired dates. All of this allows a business to make better decisions on which products are winners and losers. And it enhances your ability to know which products are doing better on the different marketplaces.
3. View inventory levels at all your warehouses as well as customizing how you see the inventory.
4. Auto generated PO's based on historical sales. This feature takes the guess work out of knowing which items need to be in-stock especially if you are selling through FBA. You can configure this feature in various ways to allow customization based on your inventory and PO needs.
5. Open API - This is important if you are a more advanced seller and need to integrate Skubana into other apps or platforms.
6. The support team at Skubana has been wonderful to work with and very responsive. They do a much better job that other software companies. Support is included with your package. You can email or talk with a live person in the U.S! And you are never rushed or pressured to get off the phone.
7. They are focused on building features that help you sell more. And in the 2 years we have been using the Skubana software it has gotten better with the new features they have released.

Cons

1. This platform is jammed packed with so many features that you can get a bit overwhelmed. On the filp side, when you do get overwhelmed just email your account manager. Our account manager has been a pleasure to work with.

Pros

The automated PO generator is a great feature if ...
You do not have competitors selling the same product, which could impact your velocity/profitability. We also saw issues with the forecasting projections. Not a couple units, but hundreds of units off.

Cons

Software required a massive amount of dedicated time and effort to set up with Amazon FBA. We had an on-boarding period that was long and painful. It was long because there was endless customization required. It was painful because after all was done, we found out through another Skubana employee that we did not set up our products/inventory properly during our on-boarding.
This was quite troubling.
Lastly, in full-disclose, I spent the first decade of my career as a software validation engineer, and I can say - navigating the software was very clunky. It has massive capabilities, but a software application is only as good as the user - in other words - the UI should not take 12 months to become familiar to the user. At some point, training on the application needs to end and the user needs to be able to fully perform duties on their own.

Pros

After attempting multiple inventory management, omni channel, shipping management systems, Skubana was a breath of fresh air. The capabilities inside of this system brought us to the next level in our business. We were able to automate nearly the entire process while receiving detailed reports on various aspects of the business.
The UI is very intuitive and simple to navigate.
The customer support is quick to respond and the development team really does listen.
The price is right on par for the capabilities and automation it brought to our business.

Cons

Building out a more robust reporting feature would be wonderful. From high level reporting to deep diving.

Pros

I like the ease of use and the fact that it's online so I can access it anywhere at any time. Also, the linkage to my webstores and third party logistics centers was quite easy! It's very simple to train new employees on. Its a very good tool for small to medium sized companies.

Cons

The PO section can definitely be improved upon. The way it does partial line items is very frustrating. I also found that the customer support person I worked with was restricting the overall ability of Skubana due to their lack of knowledge about what could be done. I ended up doing things I was told were not possible. Pretty frustrating to learn on my own.