Extensiv Order Management

Pros

What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business.

While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business.

We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low.

However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning.

In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well.

Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs.

NET: We love Skubana!

Cons

While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for.

However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read.

Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read.

Pros

We've been using Skubana for more than 2 years now. It was a game changer for us. It's great to have everything under one roof. Since we joined it looks like they've spent a great effort on fixing small bugs and now they're starting to add new features. All in all I highly recommend this platform.

Cons

Small bugs and annoyances which I know they are working on fixing.

Alternatives Considered

Reasons for Choosing Extensiv Order Management

Reasons for Switching to Extensiv Order Management

Pros

LOL just dont it they are horrible. Salesman was nice.

Cons

They are over priced. They cost 7k to start then when you realize its not a good fit. After 4 calls and you are nice about it they keep it all and want you to pay more. Better programs that integrate with you and are better people.

Pros

We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well.

Highly recommend.

Cons

Implementation is a bit tedious and you'll need to be well-versed in all of the functionality prior to flipping the switch. Give 2 weeks for testing post implementation and education.

Steep learning curve.

Alternatives Considered

Reasons for Switching to Extensiv Order Management

Pros

Skubana has people you can actually talk to, they know their business and understand yours. If you're looking for a selling platform then look no further. I've been in contact and used many. Channel Advisor: I never signed up with CA since tier pricing is a joke which is always to their advantage and you still need to hire many additional companies to actually make all the gears turn. Sku Vault: I was with this company for 4-6 months and by far the absolute WORST out of all of them, 3k+ start up fees to launch on a platform that never worked. Overselling often and only way to contact them to resolve was to "submit a ticket" to an email system that had "bugs"(I have e-mails to prove this) I was forced to leave Sku Vault and go back to Stitch labs. And of course, you can't get the start up fees back. Stitch labs: My second favorite (behind Skubana) and actually a good company. I was with for a few years and they were good but still they're missing tools I needed which skubana has. Seller Cloud: paid the fees+ start up and never went live so it was a loss. I was sold on many tools they said they had and the further I dug (after start up fees paid) I realized they were not a fit.