8x8 Contact Center

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About 8x8 Contact Center

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.
8x8 Contact Center Software - User dashboard
8x8 Contact Center Software - Agent service dashboard
8x8 Contact Center Software - Queue dashboard
8x8 Contact Center video
8x8 Contact Center Software - User dashboard - thumbnail
8x8 Contact Center Software - Agent service dashboard - thumbnail
8x8 Contact Center Software - Queue dashboard - thumbnail

8x8 Contact Center pricing

8x8 Contact Center does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Browse 8x8 Contact Center Reviews

45 of 45 reviews
Sort by:
Annie
Annie
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/7/2019

Well rounded program

Pros

I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!

Cons

We had some issues with the phone system but the overall web features were great

Layne
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 26/7/2024

Room for improvement, but overall good

Pros

Queue system is good, overall setup is fairly simple & can be changed to fit users needs for the most part.

Cons

Support can be hard to deal with/not understand problems properly making it hard to get things resolved.
Do not like having to have two things to use one system. One application/one website.

Response from 8X8

Hi Layne, thank you for taking the time to leave an honest review, we appreciate your feedback. We're pleased you find it overall good and take on board your comments for the areas of improvement.

Replied 12/8/2024
emma
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/1/2025

Great product

the layout really easy to navigate really great product

Pros

Voip system is good the process to be able to listen to calls

Cons

Signal depending on broadband speeds and amount of people on the broadband

Response from 8X8

Hi Emma, thank you for your review. We are delighted you are having an excellent experience with 8x8!

Replied 13/1/2025
carrie
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

3
Reviewed on 12/3/2024

not the best, maybe the cheapest

definitely have had highs and lows. the support team has been nice and pleasant, but the issues have felt continuous and as soon as one issue is resolved, another pops up.

Pros

it was the more economic route, and the support team has been great. but the overall function and use has been abysmal.

Cons

the fact that it took 3 months to get it to successfully work with our crm, which was the whole reason we went with 8x8.

Response from 8X8

Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience, and we're sorry to hear that it wasn't entirely positive.

Replied 13/3/2024
Wannes
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/11/2024

powerful tool for calls that almost never is down

very positive. We have also a very qualified expert on the system in our company that can help out on short notice if changes need to be made.

Pros

We have a quite complicated setup with several types of lines in 7 languages that are managed well with 8x8 contact center with little downtime

Cons

Quite complicated way to set up scripts and hard to copy paste in the structure so a lot of manual work to program them.

Response from 8X8

Dear Wannes, thank you for taking time to leave a review. We are delighted you are having a positive experience with 8x8 and your set up has been supported with little downtime. Also we'd like to thank you for your suggestions for improvement.

Replied 25/11/2024
Fabiano
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 9/2/2024

8x8 Contact Center is a wise choice

So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.

Pros

We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer

Cons

Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!

Response from 8X8

Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us!

Replied 12/2/2024
Joe
  • Industry: Sporting Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 21/8/2024

Good solution for medium to large companies with more complex needs.

Implementation took an extremely long time, but we were compensated with free months of service. Wish you could drop users in the middle of a contract term like you can with competitors

Pros

Reliable uptime and powerful customers service options

Cons

Complexity of setup of IVR and time to get numbers ported.

Response from 8X8

Hello Joe! Thank you for your positive product review! We have taken note of the areas of opportunity you highlighted and appreciate your candid thoughts!

Replied 23/8/2024
Barbara
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2024

Ease into 8x8

I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand.

Pros

I like that 8x8 is easy to use and set up.

Cons

A few times calls have come through to your phone although you are on the phone.

Response from 8X8

Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.

Replied 6/2/2024
Saular
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 5/8/2024

8x8: The Greatest VOIP There Was

My overall experience is very good with the contact center. There are a lot of things that can be fixed or done better, but at this moment in time, the contact center really does wonders for out team and productivity with our customers.

Pros

The best thing I like about the 8x8 contact center is the ease of transferring calls through the queues. It really makes it seamless when one user is unable to answer the phone.

Cons

I do not like how we have to go through two clicks and menus to go online and on break. It would be better if the buttons were at the top of the contact center for us to just click once without going through a pop-up pane window on the left.

Response from 8X8

Hi Saular, thank you for leaving such a glowing review. It's great to hear you are having such a good experience. Thank you also for highlighting things we can do better, this helps us improve.

Replied 7/8/2024
Mathew
Mathew
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
1

3
Reviewed on 18/6/2022

A tad expensive for what it is and technical / relationship support is terrible

Pretty good kit overall but it is expensive and not necessarily worth the extra expense unless you fully utilise all the capability and get proper support, which is where it does fall down - terrible support team.

Pros

So many good features like pre-recorded script playback, speech analytics, cloud call recording and playback with speech to text, IVR set up and flexibility is good, skillset management is good, MI reporting is pretty good.

Cons

Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.

Derek
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2024

8 X 8 Contact Center Review

Pros

One system that covers most all communication needs for the corporation.

Cons

The sharable daskboard feature is only available in the VCC and not in the VO. We would VERY MUCH Like the VCC and VO's to be comined or at a minimum to have the sharable dashboard (that is vital to the employees so that can see the true real-time status of the call center) be an option in the VO.

Response from 8X8

Derek, thank you so much for taking the time to share your positive feedback and your suggestions for improvement with us! We appreciate it.

Replied 8/4/2024
Bryon
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/11/2023

8x8 Contact Center Review

The overall experience has been good. From time to time we do have issues that affect all of the agents but for the most part it has been stable and easy to use.

Pros

I like that it is always being upgraded with new features added. They seem to use the feedback given to make the product better.

Cons

Having to have both the Agent Workspace interface and 8x8 Work open for the calls to work. I do know that the beta is out where you will only need Workspace open but have not tested it yet.

Response from 8X8

Thanks a ton for your feedback! We truly appreciate your insights regarding the continuous upgrades and new features in our product. It's fantastic to hear that you've noticed our commitment to incorporating user feedback to enhance the overall experience.

Your insights are invaluable to us, if you have any further suggestions, please feel free to reach out. We want to keep you in the loop as we continue to evolve and refine our product capabilities. Stay tuned for updates!

Replied 29/11/2023
Bob
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
1

3
Reviewed on 31/1/2024

Have USed For a Long Time

Pros

Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty.

Cons

The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.

Response from 8X8

Hello Bob! We're sorry to hear about your experience and want to extend our sincerest apologies for any inconvenience caused. We truly value your feedback as it helps us identify areas where we can improve our service.

Replied 8/2/2024
Jason
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 10/11/2023

VCC Review

Pros

It's reliable and not experienced any interruption in service. Agent Workspace is a nice upgrade.

Cons

A drag & drop scripting interface is needed.
Need to add ability to copy settings between users.
Could use better text to speach. The ability to easily use 3rd party would be nice.

Response from 8X8

Thank you so much for taking the time to leave your review. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.

Replied 6/2/2024
Gerard
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/3/2024

8x8 Contact center

Pros

Easy to use and user friendly. Easy to navigate.

Response from 8X8

Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use.

Replied 18/3/2024
JW
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/4/2024

This is a great product!

Excellent! This product is very good to work with.

Pros

Easy to use. Easy to use. Easy to figure out.

Cons

UCaaS Call Queue needs more features. Call Queue timeout. Other.

Response from 8X8

Thank you for your review! We're thrilled to hear about your positive experience so far and appreciate your enhancement suggestions as well!

Replied 10/5/2024
Darlene
  • Industry: Medical Practice
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/3/2024

Best Multifunction

Pros

The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent.

Cons

I have not found one thing that I do not like about 8x8 Contact Center.

Response from 8X8

Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs.

Replied 19/3/2024
Samuel
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 7/8/2024

8x8 gets the job done

It's been good so far and gets the job done.

Pros

The ease of use and desktop app associated with 8x8

Cons

some drop calls and random latency when logging in to the contact center. We have to clear browser cache in order to get in the contact center.

Response from 8X8

Hi Samuel, thank you for leaving feedback on your experience with 8x8. It's great to hear you find 8x8 easy to use. Please feel free to contact our support team if you experience difficulties.

Replied 8/8/2024
Dominic
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/8/2024

8x8 Contact Center Review

The overall experience that I have with 8x8 is that it's a good communications platform.

Pros

It is easy to use and is seamless for engaging with customers in various ways of communication.

Cons

There can sometimes be issues with logging in to the software.

Response from 8X8

Hi Dominic, we appreciate your feedback. We are delighted you find 8x8 easy to use and a positive experience.

Replied 7/8/2024
Harris
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/3/2024

Survey for 8x8

Pros

Easy of use, customer service and easy of access

Cons

Ability to log on, time system goes down

Response from 8X8

Hi Harris, we appreciate you leaving feedback. We are pleased you find it easy to use. Thank you for choosing 8x8!

Replied 19/3/2024
Sonja
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 5/2/2024

Some good some Bad

Pros

Someone gets back to you in a timely matter

Cons

the issue is not always fixed when they say it is fixed

Response from 8X8

Hi Sonja, thank you for taking the time to leave a review, we appreciate your feedback which will help us improve our products and services.

Replied 7/2/2024
Jacqueline
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2023

System Review

Pros

The system is very user-friendly—everything is at my fingertips.

Cons

Some of the training process. The help desk calls take too long to get the appropriate help needed.

Angela
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/7/2024

8x8 is easy and a great system

It was a pretty simple switch over, and glad we did it

Pros

Ease of use, ability to get help. Phones do not go down due to service lost

Cons

Easy to contact thru app, fast response.

Response from 8X8

Angela, thank you for your wonderful review! We're delighted to hear that you found our product easy to use. Customer satisfaction is our top priority!

Replied 2/8/2024
Amit
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/3/2022

Reliable Platform for your OTP Deliverability & IVR!

I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof.

Pros

They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team!

Cons

The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages

Alternatives Considered

yellow.ai

Reasons for Choosing 8x8 Contact Center

Deliverability, Reliability & Transparency are the reasons for the switch.

Reasons for Switching to 8x8 Contact Center

Pricing was high for the same offerings on the alternative products!
Danny
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 3/5/2021

Terrible Customer Service and They Won't Let You Cancel

I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections.

Do you want to go through this?

Pros

It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps.

Cons

Customer service was worse than horrible! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.

Response from 8X8

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

Replied 20/12/2021
Natalie
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 9/6/2020

Best VOIP option

We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering service, and to forward calls to external cell phones in case of an emergency. We are very pleased!

Pros

It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so.

Cons

I can't think of anything negative to say about this software. The cost, support, and platform are everything we need.

Verified Reviewer
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/7/2019

Best in class service, but they gouge you over time

Pros

The service is great, and the mobile app was best in class

Cons

We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.

Alternatives Considered

GoTo Connect

Reasons for Switching to 8x8 Contact Center

We ultimately chose jive for pricing
Christine
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/4/2020

Good phone alternative

Yesterday I went on the chat to get help in something I messed up. [SENSITIVE CONTENT HIDDEN] Customer Support Representative fixed it immediately, she was professional, pleasant and helpful. It was a pleasure to deal with her.

Pros

We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls.

Cons

Sometimes it is difficult to figure out the features. Sometimes the phone has to be reset because of noise interference.

Stephanie
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 5/1/2021

8x8 Contact Center: Less than Perfect Customer Service

8x8 Contact Center helped us a lot when we began working remotely, setting up the application on our personal use computer and cell phone, etc. In the months since the pandemic began it has become increasingly difficult to speak to a person at the contact center however and the tier system they use to escalate issues is inefficient.

Pros

8x8 is great to use to facilitate communication between techs and office staff and office staff and customers.

Cons

The system is glitchy and customer service is not always responsive- due in part to the pandemic and also because support staff work from overseas.

Response from 8X8

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. If anything related to technical issues, please do not hesitate to email us on [email protected] thanks!

Replied 20/12/2021
Vito
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 15/6/2022

8x8 Review

Pros

I use 8x8 daily at my job to provide support to our companies users. It is very easy to use and I love how obvious the notifications are when a call comes in. I can be working on anything at any time and 8x8 does a great job of letting me know when a call comes in. It is a great option for providing technical support.

Cons

I have found that from time to time my audio gets very quiet to the person I am speaking to and I need to make an adjustment to the volume mid call. That can be frustrating.

CHERI
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 5/5/2020

8X8 REVIEW

Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up.

Pros

I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell.

Cons

I have had several issues with this software that after multiple contacts with customer support have still not been resolved.

Hardik
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 23/8/2019

Virtual Mobile Phone and Best tool for NOC or ITO

We have been using this software from past 10 months. We were using Bria and the application was hanging a lot and our NOC team was missing call which was not accepted. We switched to 8x8 and now number of drop calls has been reduced to extent.

Pros

The functionality on this software is same as mobile phone. Makes calling ease.
Best android and ios application compare to other soft phones available in market.

Cons

Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.

Whitney
Whitney
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/2/2020

Great communication throughout our company

Faster communication, You can text SMS from 8x8, clear notifications

Pros

Our company uses 8x8 messaging and I really enjoy it. It's seamless, there is an app, it's easy to use.

Cons

When connecting from the app, it can take a minute to connect. Some times there are connectivity issues.

Cheri
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
3
Customer Support
2

2
Reviewed on 8/10/2019

8x8 review

Overall, I have not been satisfied with 8x8 and we plan to use a different system once our contract is up.

Pros

I like that with 8x8 you have the ability to not only access from the office but also from your home computer or the mobile app.

Cons

I have had many issues with 8x8. We have periods where our phone system stops working and I've had to contact the contact center and they have not been able to resolve the issues we have been having.

Lisa
  • Industry: Market Research
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 30/6/2020

8x8 Review

The contact center helped me with my settings and I was able to turn on and off my camera after every meeting

Pros

Ease of use. Audio quality is very good. Log in credentials easy to follow

Cons

Getting my camera to turn off after a meeting. I’ve had to restart my computer a few times to get it to turn off

Mike
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
2
Customer Support
3

4
Reviewed on 23/7/2019

8x8 Software

Pros

The system allows us to answer calls from a desk phone, mobile phone or software.

Cons

There were some connection issues in the beginning and we had to work through them.

Becky
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/3/2019

Finally found our solution

No more having to switch to personal cell use for business purposes due to current provider down time.

Pros

This VoIP software is what will solve our glitches with what product we are currently using. 99.997% up time, only pay per user, free phone with contract. Mobile office, multiple phones ringing to reach each employee, additional voice mail boxes, and many other features.

Cons

A bit tricky learning a new interface/ order of things to adjust the settings, but can be learned.

Jan
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

3
Reviewed on 7/6/2017

8x8 is ok but FOnality is better

Pros

easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network

Cons

very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.

Rohan
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/7/2022

One of the best calling tools

Pros

Easy to use. User friendly. Quality of software.

Cons

Since it's a really good dialling tool I would only say it's a bit heavy software that's all. Not much of a con though.

Nick
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 22/5/2018

Helps Keep Up With Calls

Pros

Helps receive and monitor calls on mobile even after hours. This way you can do call backs to keep clients happy. Very good for small business with a lot of time on mobile, busy office or fieldwork.

Cons

Lag in call re-direct to mobile which may be frustrating to clients calling in as well as poor call quality.

Jessica
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 8/2/2018

Excellent System for Low Price

Pros

The ease of using the virtual desktop app without the hassel that other phone systems have. Users are able to set their own caller id which is a huge help when needing to change numbers

Cons

The biggest con of all, is the difficulty to add or change virtual numbers. In a call center that has to change numbers often, it is a huge hassle to have to go through the sales rep every time there is a need to make a change.

Chase
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

3
Reviewed on 14/2/2018

Used for a while.

Pros

Used this product for a while and overall it worked well but wasnt as fully featured as some products

Cons

Other competitors products have more features and function better when combined with other softwares.

Alan
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
0
Customer Support
0

5
Reviewed on 29/5/2019

Charlie
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
0
Customer Support
0

5
Reviewed on 30/3/2018

jet
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 15/2/2018

8x8 a reliable phone solution

Pros

It is also affordable and flexible in terms of pricing. 8x8 is easy to operate and is very scalable. It integrates with a variety of office tools.

Cons

There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

45 reviews

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