--- description: Review of 8x8 Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 8x8 Contact Center | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/1714/business-phone-service/software) > [8x8 Contact Center](/software/391471/8x8-contact-center) # 8x8 Contact Center Canonical: https://www.softwareadvice.ie/software/391471/8x8-contact-center Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/391471/8x8-contact-center?page=2) > 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. > > Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 8x8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Speak with an expert for the best pricing. Custom plans available based on team size and needs. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Customer History ## Integrations (7 total) - HubSpot CRM - Microsoft Teams - NetSuite - Salesforce Platform - ServiceNow - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software) ## Related Categories - [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (884 reviews) 2. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (113 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) 4. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (96 reviews) 5. [HoduCC](https://www.softwareadvice.ie/software/95921/hoducc) — 4.6/5 (96 reviews) ## Reviews ### "8X8 REVIEW" — 3.0/5 > **CHERI** | *5 May 2020* | Insurance | Recommendation rating: 4.0/10 > > **Pros**: I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell. > > **Cons**: I have had several issues with this software that after multiple contacts with customer support have still not been resolved. > > Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up. ----- ### "Ease into 8x8" — 5.0/5 > **Barbara** | *26 January 2024* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I like that 8x8 is easy to use and set up. > > **Cons**: A few times calls have come through to your phone although you are on the phone. > > I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand. ----- ### "Have USed For a Long Time" — 3.0/5 > **Bob** | *31 January 2024* | Higher Education | Recommendation rating: 2.0/10 > > **Pros**: Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty. > > **Cons**: The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD. ----- ### "8x8 Contact center" — 4.0/5 > **Gerard** | *13 March 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and user friendly. Easy to navigate. ----- ### "Best Multifunction" — 5.0/5 > **Darlene** | *18 March 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing\! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded\! For faxing- confirmations are sent with details of date and time with how many pages sent. > > **Cons**: I have not found one thing that I do not like about 8x8 Contact Center. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/391471/8x8-contact-center?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/391471/8x8-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data