About 8x8 Contact Center







8x8 Contact Center pricing
8x8 Contact Center does not have a free version and does not offer a free trial.
Alternatives to 8x8 Contact Center
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- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Well rounded program
Pros
I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!
Cons
We had some issues with the phone system but the overall web features were great
- Industry: Utilities
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Room for improvement, but overall good
Pros
Queue system is good, overall setup is fairly simple & can be changed to fit users needs for the most part.
Cons
Support can be hard to deal with/not understand problems properly making it hard to get things resolved.
Do not like having to have two things to use one system. One application/one website.
Response from 8X8
Hi Layne, thank you for taking the time to leave an honest review, we appreciate your feedback. We're pleased you find it overall good and take on board your comments for the areas of improvement.
- Industry: Staffing & Recruiting
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Great product
the layout really easy to navigate really great product
Pros
Voip system is good the process to be able to listen to calls
Cons
Signal depending on broadband speeds and amount of people on the broadband
Response from 8X8
Hi Emma, thank you for your review. We are delighted you are having an excellent experience with 8x8!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
not the best, maybe the cheapest
definitely have had highs and lows. the support team has been nice and pleasant, but the issues have felt continuous and as soon as one issue is resolved, another pops up.
Pros
it was the more economic route, and the support team has been great. but the overall function and use has been abysmal.
Cons
the fact that it took 3 months to get it to successfully work with our crm, which was the whole reason we went with 8x8.
Response from 8X8
Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience, and we're sorry to hear that it wasn't entirely positive.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
powerful tool for calls that almost never is down
very positive. We have also a very qualified expert on the system in our company that can help out on short notice if changes need to be made.
Pros
We have a quite complicated setup with several types of lines in 7 languages that are managed well with 8x8 contact center with little downtime
Cons
Quite complicated way to set up scripts and hard to copy paste in the structure so a lot of manual work to program them.
Response from 8X8
Dear Wannes, thank you for taking time to leave a review. We are delighted you are having a positive experience with 8x8 and your set up has been supported with little downtime. Also we'd like to thank you for your suggestions for improvement.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
8x8 Contact Center is a wise choice
So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.
Pros
We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer
Cons
Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!
Response from 8X8
Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us!
- Industry: Sporting Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Good solution for medium to large companies with more complex needs.
Implementation took an extremely long time, but we were compensated with free months of service. Wish you could drop users in the middle of a contract term like you can with competitors
Pros
Reliable uptime and powerful customers service options
Cons
Complexity of setup of IVR and time to get numbers ported.
Response from 8X8
Hello Joe! Thank you for your positive product review! We have taken note of the areas of opportunity you highlighted and appreciate your candid thoughts!
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Ease into 8x8
I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand.
Pros
I like that 8x8 is easy to use and set up.
Cons
A few times calls have come through to your phone although you are on the phone.
Response from 8X8
Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
8x8: The Greatest VOIP There Was
My overall experience is very good with the contact center. There are a lot of things that can be fixed or done better, but at this moment in time, the contact center really does wonders for out team and productivity with our customers.
Pros
The best thing I like about the 8x8 contact center is the ease of transferring calls through the queues. It really makes it seamless when one user is unable to answer the phone.
Cons
I do not like how we have to go through two clicks and menus to go online and on break. It would be better if the buttons were at the top of the contact center for us to just click once without going through a pop-up pane window on the left.
Response from 8X8
Hi Saular, thank you for leaving such a glowing review. It's great to hear you are having such a good experience. Thank you also for highlighting things we can do better, this helps us improve.

- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
A tad expensive for what it is and technical / relationship support is terrible
Pretty good kit overall but it is expensive and not necessarily worth the extra expense unless you fully utilise all the capability and get proper support, which is where it does fall down - terrible support team.
Pros
So many good features like pre-recorded script playback, speech analytics, cloud call recording and playback with speech to text, IVR set up and flexibility is good, skillset management is good, MI reporting is pretty good.
Cons
Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
8 X 8 Contact Center Review
Pros
One system that covers most all communication needs for the corporation.
Cons
The sharable daskboard feature is only available in the VCC and not in the VO. We would VERY MUCH Like the VCC and VO's to be comined or at a minimum to have the sharable dashboard (that is vital to the employees so that can see the true real-time status of the call center) be an option in the VO.
Response from 8X8
Derek, thank you so much for taking the time to share your positive feedback and your suggestions for improvement with us! We appreciate it.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
8x8 Contact Center Review
The overall experience has been good. From time to time we do have issues that affect all of the agents but for the most part it has been stable and easy to use.
Pros
I like that it is always being upgraded with new features added. They seem to use the feedback given to make the product better.
Cons
Having to have both the Agent Workspace interface and 8x8 Work open for the calls to work. I do know that the beta is out where you will only need Workspace open but have not tested it yet.
Response from 8X8
Thanks a ton for your feedback! We truly appreciate your insights regarding the continuous upgrades and new features in our product. It's fantastic to hear that you've noticed our commitment to incorporating user feedback to enhance the overall experience.
Your insights are invaluable to us, if you have any further suggestions, please feel free to reach out. We want to keep you in the loop as we continue to evolve and refine our product capabilities. Stay tuned for updates!
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Have USed For a Long Time
Pros
Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty.
Cons
The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.
Response from 8X8
Hello Bob! We're sorry to hear about your experience and want to extend our sincerest apologies for any inconvenience caused. We truly value your feedback as it helps us identify areas where we can improve our service.
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
VCC Review
Pros
It's reliable and not experienced any interruption in service. Agent Workspace is a nice upgrade.
Cons
A drag & drop scripting interface is needed.
Need to add ability to copy settings between users.
Could use better text to speach. The ability to easily use 3rd party would be nice.
Response from 8X8
Thank you so much for taking the time to leave your review. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
8x8 Contact center
Pros
Easy to use and user friendly. Easy to navigate.
Response from 8X8
Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
This is a great product!
Excellent! This product is very good to work with.
Pros
Easy to use. Easy to use. Easy to figure out.
Cons
UCaaS Call Queue needs more features. Call Queue timeout. Other.
Response from 8X8
Thank you for your review! We're thrilled to hear about your positive experience so far and appreciate your enhancement suggestions as well!
- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Best Multifunction
Pros
The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent.
Cons
I have not found one thing that I do not like about 8x8 Contact Center.
Response from 8X8
Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
8x8 gets the job done
It's been good so far and gets the job done.
Pros
The ease of use and desktop app associated with 8x8
Cons
some drop calls and random latency when logging in to the contact center. We have to clear browser cache in order to get in the contact center.
Response from 8X8
Hi Samuel, thank you for leaving feedback on your experience with 8x8. It's great to hear you find 8x8 easy to use. Please feel free to contact our support team if you experience difficulties.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
8x8 Contact Center Review
The overall experience that I have with 8x8 is that it's a good communications platform.
Pros
It is easy to use and is seamless for engaging with customers in various ways of communication.
Cons
There can sometimes be issues with logging in to the software.
Response from 8X8
Hi Dominic, we appreciate your feedback. We are delighted you find 8x8 easy to use and a positive experience.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Survey for 8x8
Pros
Easy of use, customer service and easy of access
Cons
Ability to log on, time system goes down
Response from 8X8
Hi Harris, we appreciate you leaving feedback. We are pleased you find it easy to use. Thank you for choosing 8x8!
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Some good some Bad
Pros
Someone gets back to you in a timely matter
Cons
the issue is not always fixed when they say it is fixed
Response from 8X8
Hi Sonja, thank you for taking the time to leave a review, we appreciate your feedback which will help us improve our products and services.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
System Review
Pros
The system is very user-friendly—everything is at my fingertips.
Cons
Some of the training process. The help desk calls take too long to get the appropriate help needed.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
8x8 is easy and a great system
It was a pretty simple switch over, and glad we did it
Pros
Ease of use, ability to get help. Phones do not go down due to service lost
Cons
Easy to contact thru app, fast response.
Response from 8X8
Angela, thank you for your wonderful review! We're delighted to hear that you found our product easy to use. Customer satisfaction is our top priority!
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Reliable Platform for your OTP Deliverability & IVR!
I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof.
Pros
They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team!
Cons
The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages
Alternatives Considered
yellow.aiReasons for Choosing 8x8 Contact Center
Deliverability, Reliability & Transparency are the reasons for the switch.Reasons for Switching to 8x8 Contact Center
Pricing was high for the same offerings on the alternative products!- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Terrible Customer Service and They Won't Let You Cancel
I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections.
Do you want to go through this?
Pros
It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps.
Cons
Customer service was worse than horrible! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.
Response from 8X8
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best VOIP option
We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering service, and to forward calls to external cell phones in case of an emergency. We are very pleased!
Pros
It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so.
Cons
I can't think of anything negative to say about this software. The cost, support, and platform are everything we need.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best in class service, but they gouge you over time
Pros
The service is great, and the mobile app was best in class
Cons
We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.
Alternatives Considered
GoTo ConnectReasons for Switching to 8x8 Contact Center
We ultimately chose jive for pricing- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good phone alternative
Yesterday I went on the chat to get help in something I messed up. [SENSITIVE CONTENT HIDDEN] Customer Support Representative fixed it immediately, she was professional, pleasant and helpful. It was a pleasure to deal with her.
Pros
We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls.
Cons
Sometimes it is difficult to figure out the features. Sometimes the phone has to be reset because of noise interference.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
8x8 Contact Center: Less than Perfect Customer Service
8x8 Contact Center helped us a lot when we began working remotely, setting up the application on our personal use computer and cell phone, etc. In the months since the pandemic began it has become increasingly difficult to speak to a person at the contact center however and the tier system they use to escalate issues is inefficient.
Pros
8x8 is great to use to facilitate communication between techs and office staff and office staff and customers.
Cons
The system is glitchy and customer service is not always responsive- due in part to the pandemic and also because support staff work from overseas.
Response from 8X8
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. If anything related to technical issues, please do not hesitate to email us on [email protected] thanks!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
8x8 Review
Pros
I use 8x8 daily at my job to provide support to our companies users. It is very easy to use and I love how obvious the notifications are when a call comes in. I can be working on anything at any time and 8x8 does a great job of letting me know when a call comes in. It is a great option for providing technical support.
Cons
I have found that from time to time my audio gets very quiet to the person I am speaking to and I need to make an adjustment to the volume mid call. That can be frustrating.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
8X8 REVIEW
Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up.
Pros
I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell.
Cons
I have had several issues with this software that after multiple contacts with customer support have still not been resolved.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Virtual Mobile Phone and Best tool for NOC or ITO
We have been using this software from past 10 months. We were using Bria and the application was hanging a lot and our NOC team was missing call which was not accepted. We switched to 8x8 and now number of drop calls has been reduced to extent.
Pros
The functionality on this software is same as mobile phone. Makes calling ease.
Best android and ios application compare to other soft phones available in market.
Cons
Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Great communication throughout our company
Faster communication, You can text SMS from 8x8, clear notifications
Pros
Our company uses 8x8 messaging and I really enjoy it. It's seamless, there is an app, it's easy to use.
Cons
When connecting from the app, it can take a minute to connect. Some times there are connectivity issues.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
8x8 review
Overall, I have not been satisfied with 8x8 and we plan to use a different system once our contract is up.
Pros
I like that with 8x8 you have the ability to not only access from the office but also from your home computer or the mobile app.
Cons
I have had many issues with 8x8. We have periods where our phone system stops working and I've had to contact the contact center and they have not been able to resolve the issues we have been having.
- Industry: Market Research
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
8x8 Review
The contact center helped me with my settings and I was able to turn on and off my camera after every meeting
Pros
Ease of use. Audio quality is very good. Log in credentials easy to follow
Cons
Getting my camera to turn off after a meeting. I’ve had to restart my computer a few times to get it to turn off
- Industry: Environmental Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
8x8 Software
Pros
The system allows us to answer calls from a desk phone, mobile phone or software.
Cons
There were some connection issues in the beginning and we had to work through them.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Finally found our solution
No more having to switch to personal cell use for business purposes due to current provider down time.
Pros
This VoIP software is what will solve our glitches with what product we are currently using. 99.997% up time, only pay per user, free phone with contract. Mobile office, multiple phones ringing to reach each employee, additional voice mail boxes, and many other features.
Cons
A bit tricky learning a new interface/ order of things to adjust the settings, but can be learned.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
8x8 is ok but FOnality is better
Pros
easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network
Cons
very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
One of the best calling tools
Pros
Easy to use. User friendly. Quality of software.
Cons
Since it's a really good dialling tool I would only say it's a bit heavy software that's all. Not much of a con though.
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Helps Keep Up With Calls
Pros
Helps receive and monitor calls on mobile even after hours. This way you can do call backs to keep clients happy. Very good for small business with a lot of time on mobile, busy office or fieldwork.
Cons
Lag in call re-direct to mobile which may be frustrating to clients calling in as well as poor call quality.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Excellent System for Low Price
Pros
The ease of using the virtual desktop app without the hassel that other phone systems have. Users are able to set their own caller id which is a huge help when needing to change numbers
Cons
The biggest con of all, is the difficulty to add or change virtual numbers. In a call center that has to change numbers often, it is a huge hassle to have to go through the sales rep every time there is a need to make a change.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Used for a while.
Pros
Used this product for a while and overall it worked well but wasnt as fully featured as some products
Cons
Other competitors products have more features and function better when combined with other softwares.
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Review Source
- Industry: Telecommunications
- Company size: 2–10 Employees
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Review Source
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
8x8 a reliable phone solution
Pros
It is also affordable and flexible in terms of pricing. 8x8 is easy to operate and is very scalable. It integrates with a variety of office tools.
Cons
There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.